Livesaunas Reviews 

The ordering experienced was straightforward, and the support follow-up was easy and effective. Shipment was easily scheduled, and the shipping company was very professional.

The only downside was assembly. While the crew were professional and did a great job assembling the sauna, they did NOT remove the broken down crate and large volume of packing material, leaving a big mess for me to clean up. I spent nearly 3 hours breaking down their mess so I could haul it to the dump, and missed 4 hours of work in the process. Cart-off was not included in the assembly fee ($1800) but this was NOT clearly indicated on the site or order form. Since every similar assembly service that I've ever bought (for appliances, outdoor kitchen, workshop equipment, custom cabinetry, etc.) all included haul-away of packing materials, I had assumed the sauna assembly would too.

So, great product, great service, great assembly, but be aware that whether you choose to assemble the sauna yourself, or if you buy assembly service, you will be responsible for a big mess at the end.

I purchased the Hylive Live 4 outdoor sauna with an upgraded 9 kW Harvia Cilindro heater, and overall, I have been very pleased with the product, its performance, and the customer service experience.

The sauna itself is beautiful, spacious, and delivers an excellent traditional sauna experience. My family and I have thoroughly enjoyed using it.

There were, however, two issues following installation. First, the upgraded heater required additional sauna stones beyond the quantity originally supplied. Hylive responded promptly and shipped the additional stones at no charge.

Second, we experienced water intrusion through the roof during heavy rainfall. After investigating the problem, I performed several weatherproofing repairs involving the roof shingles, joints, and seams. These repairs successfully resolved the issue, and the sauna has since remained dry through significant rainfall.

What impressed me most was how Hylive handled these concerns. Their customer service team remained professional, responsive, and receptive to my detailed feedback. They ultimately provided a $552 refund in recognition of the repair expenses and effort involved.

I also appreciated their willingness to consider my suggestions for improving future installations and ensuring that upgraded heaters are supplied with the correct quantity of stones from the beginning.

No product or installation process is necessarily perfect. What distinguishes a good company is how it responds when problems arise. In my experience, Hylive demonstrated a genuine commitment to customer satisfaction and stood behind its product.

I am very happy with my Live 4 sauna and would recommend Hylive to others considering a traditional outdoor sauna.

Sauna went together in an afternoon.
Heats to 194. I use it at 180. Harvia heater is top of line. I start it remotely and when I get home it is ready to go.
Customer service was very responsive.

They sent an unlicensed, unaffiliated Craig’s List handyman to do the $1800 professional installation. He had never installed a sauna and had to call multiple “friends” to come help him figure it out.
Needless to say, it didn’t work properly and when he returned to “fix” charged us an additional $300. Didn’t even know who he had been hired by.
Pretty sure this is illegal in Nevada given scope of project.
Beware of this scam.

My Sauna is wonderful and beautiful. Took a bit to get delivered but I received good responses when I emailed for information and quick set up once everything was in place. Easy to use !

Awesome customer service and they were able to push back my delivery date multiple times with a construction project. I’ve had my sauna for nearly 3 months now and absolutely love it! Highly recommend.

Steam 1 sauna. I placed my order 6/17/2026& received my sauna Tuesday 6/30/2026 ! Customer service was very responsive to questions regarding receptacles, delivery schedule & recommended "app" for wifi. Past reviews mentioned assembly needing 2 people and they were correct. A friend then completed the electrical installation without much difficulty a few days later. I have already enjoyed 2 sauna sessions & am very pleased with my purchase. Any suggestions I would have is that the instructions could be clearer regarding wifi set up with a QR code. Videos were available but difficult to find and a mallet was useful during assembly as some pieces fit tightly together.

We absolutely love our new Hylive 3-person traditional steam sauna! The quality is top-notch, and it delivers exactly the kind of deep, intense heat we were looking for.

Assembly & Installation
The installation process was surprisingly straightforward and pretty easy overall. The pieces fit together well, but just a heads-up for future buyers: the rear panel and the glass door are quite heavy. You will definitely want to recruit a couple of friends to help with the heavy lifting. With an extra set of hands or two, you can easily get it assembled with no problem at all.

Stellar Customer Service
I also have to give a huge shout-out to Hylive's customer service team. After assembly, we noticed the original rubber seals on the door weren't sitting tight. I reached out, and they immediately replaced them free of charge with fast shipping. The new seals hold onto the glass perfectly now, helping retain the heat in the sauna even better than our first few uses.

Final Verdict
It is rare to find a company that matches a great product with equally great customer support. If you are looking for an authentic, high-quality steam sauna experience backed by a company that takes care of its customers, Hylive is worth every penny. Five stars!

Purchased the Hybrid Sauna Courtyard 3. Assembly was seamless. They were very responsive before we purchased with the questions I had, and they remained responsive after purchase. I would buy from them again. We have had our sauna up for three weeks now and we love it.

Good communication and superb packing of the sauna for shipping, really impressed us. Very happy with all aspects of the purchase.

We had difficulties. The company was very helpful and courteous, and we eventually got things right. I only gave 3 stars since it was 5 months of working with them to get the sauna working. The communication was excellent and would give that 5 stars.

I ordered a sauna from *livesaunas* in late November 2024, with the expectation that it would ship within 30-35 days. However, after several months of delays, I was informed in late January 2025 that there had been a problem during production, preventing the sauna from being installed. I was told they would need to make a replacement sauna with no estimate as to when they could do this.

The communication throughout the process was very poor. Despite reaching out multiple times, I received vague and inconsistent updates. At one point, I was told the sauna would ship by mid-January, but that never happened. I had ran electric and made arrangements for installation, so the delays were particularly frustrating.

When I expressed my frustration, the company offered either a full refund or a $300 compensation if I continued to wait. Neither option addressed the inconvenience I had already experienced. At this point I’m not even sure this company is legitimate.

While I understand that delays can happen, the lack of clear communication and the insufficient compensation made this a very disappointing experience. Based on this, I cannot recommend *livesaunas*

I recently purchased a 4-person hybrid outdoor sauna, and it’s fantastic. The combination of traditional and infrared heating offers great flexibility, and the spacious design easily fits three people, perfect for relaxing with family or friends. It’s well-built, heats up quickly, and looks great in our outdoor space. The controls are easy to use, and it’s become a favorite spot for unwinding and boosting our wellness routine. Highly recommended!

My cold plunge came in and is perfect. The craftsmanship of the wood is superior in every way to the sauna I had bought from a very expensive company. This is well made, works perfectly and the only regret is not buying their sauna. If you are timid on the purchase I assure you, you will get more than what you expect w this company. Many thanks to LiveSaunas for your work.