Littlewoods Reviews 

39,423
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 3,905 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, noting that packages arrive promptly and often ahead of schedule. People appreciate the extensive product selection available on the website, finding that items are simple to order and match descriptions perfectly. Shoppers also value the clear communication regarding order progress, making the entire purchasing process smooth and convenient from start to finish. However, some people mentioned receiving incomplete orders or missing items that required follow-up support. Some reviewers were not happy with customer service, noting that getting help to resolve these unexpected delivery issues took too much time.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, highlighting fast and efficient shipping times. Many... See more

Product

Consumers find product to be positive, highlighting excellent quality and items that arrive exactly as... See more

Order

Users describe positive interactions with order, noting that the online process is simple and intuitive.... See more

Service

People report positive experiences with service, highlighting wonderfully prompt assistance and professional... See more

Customer service

Reviewers highlight ambiguous experiences regarding customer service. While many consumers report frustration... See more

Reviews shaping this summary

Rated 4 out of 5 stars

As always fast service from Littlewoods but one thing stops this being a 5 star review and that's the use of Evri for deliveries on the Isle of Wight, they are dreadful, leaving instructions for them... See more

Rated 5 out of 5 stars

Received the lawnmower within days. Not the easiest to assemble (for me at least) but does a fantastic job. The power washer was directed to the wrong area by Royal Mail so only received two days ag... See more

Rated 5 out of 5 stars

Ease of ordering . Buy now pay later really helpful . Fast delivery of product . Good communication about my orders status . Very pleased all round excellent service .

Rated 5 out of 5 stars

Great service as usual. I've been a Littlewoods customer for years . I order a new 15 tog duvet. Its hypoallergenic , lightweight and toas. Delivery was next day, we;; packaged too.arm


Company details

  1. Clothing Store

Written by the company

Shop with Littlewoods, The Online Catalogue With Flexible Payment Terms, Free 48 Hour UK Delivery and Free Returns


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

39K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(39,423)

3,719 reviews in the last 12 months

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Rated 1 out of 5 stars

Still waiting

My washer did not turn up instead a dryer was loaded onto the van... I phoned Littlewoods customer service and was told oh they will send a rebook link by Tuesday.. I'm still waiting and it's Wednesday pretty bad to say I paid for next day delivery and for installation and disposal which was supposed to arrive Saturday....

5 September 2026
Unprompted review
Rated 1 out of 5 stars

Littlewoods is overpriced and undermanned. No easy way to speak to customer support

My mother has had an account with Littlewoods for years and I went on to check the price of a certain computer, which is listed as on sale at £1540. I checked the same computer on Littlewoods sister site - Very - and found it is also on sale, but at £1199 + 10% back = £1090.

I searched that Littlewoods site for an email address to email Customer Support, or an online advisor. They don't have either available and telephone calls have long waiting times. That catalogue is still operating on a 20th century business model. Useless customer support and overpriced items. I will shop elsewhere.

8 September 2026
Unprompted review
Rated 1 out of 5 stars

Hoover HG4 Robot Vacuum ...Don't Buy it!

I bought a Hoover HG4 Robot Vacuum from Littlewoods Ireland in March 2025 which has proven to be completely unfit for purpose. The machine had issues docking from day one and has now (16 months later) suffered a total navigation system breakdown, leaving it spinning in circles. When trying to get this repaired or replaced, the customer support response has been to pass the buck, leaving me stranded with a broken machine. Under the Consumer Rights Act 2022, retailers are legally responsible for providing durable goods and organizing remedies for faulty products. Extremely poor post-purchase support for expensive smart home tech.

8 September 2026
Unprompted review
Rated 1 out of 5 stars

Paid extra for delivery when I wanted but had to wait anyways

I ordered two duvet sets for my sons birthday and I paid 5.99 extra for these to be delivered on the 1st of September in time for my sons birthday on the 2nd I expected for my parcel to arrive promptly and on time given I paid extra for it to be delivered when I wanted it to but I only received the package in the afternoon of the 2nd. I'm very disappointed in the service other than that the duvet sets are fine.

2 September 2026
Unprompted review

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