Little Booteek Limited Reviews 

258
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

I ordered 3 items. One item gave a 2-3 week dispatch time and 2 items gave a 3-4 week dispatch time. It is now 6.5 weeks and no dispatch. I have emailed and messaged via messenger on numerous occasio... See more

Rated 5 out of 5 stars

I have ordered several mystery boxes from Little Booteek ltd & they are always brilliant value for money. I also ordered a coat for my wife & she loves it. Postage times can vary but if you check... See more

Rated 5 out of 5 stars

Always had positive experiences with ordering from Little Booteek. I've ordered many times over the years and rarely had any problems at all. Any issues that did occur —mostly stock related outside th... See more

Rated 5 out of 5 stars

Brilliant! I love everything about little booteek because well there is so much to love, loads of gorgeous items permanently in stock as well as chooseday items where every week there's something new,... See more

Company details

  1. Clothing Store
  2. Bag Shop
  3. Children's Clothing Store
  4. Women's Clothing Store

Information provided by various external sources

Alternative fashion at affordable prices. Branded items and unique items unavailable elsewhere.


Contact info

3.1

Average

TrustScore 3 out of 5

258 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.1

All reviews

(258)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent staff and excellent company

Excellent customer service, the little booteek team always go above and beyond for their customers. Each customer is treated like a friend and there is no judgement on the pages that follow little booteek. All you get is support and amazing customer service and a network where you can be yourself. This page is beyond the best out there for everything!! Highly recommend x

20 December 2018
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

A fantastic small business that only ever puts their customers first. I have been ordering from them for many years and will continue to do so for many years to come. Their customer service goes above and beyond, and they put so much into their company - especially shown through their Facebook group. Would highly recommend Little Booteek. -Mumma Goth

20 December 2018
Unprompted review
Rated 1 out of 5 stars

18 weeks and still no order!

11 September 2018
Unprompted review
Little Booteek Limited logo

Reply from Little Booteek Limited

Hi Caroline,

You placed a pre order for enamel pins which were stated to have an estimated delivery time of 6-16 weeks as they were being made. You then raised a paypal dispute a month after purchasing, which then prevents us from sending your order as the money is withheld. We did advise you of this and you replied. You were then refunded automatically by paypal and the case was closed and the order cancelled on our system by paypal.

It has been 18 weeks since you ordered, but we cannot send something that has no longer been paid for.

Rated 5 out of 5 stars

Updated review!

UPDATE: I was contacted with a voucher as an apology! Therefore have upped the stars based off of the previous purchases I have made in the past (not the two that went wrong!)I have bought a multitude of items from Littlebooteek over the years and generally have not had any issues and their products are amazing. However, the past two times I have ordered items I have been quite disappointed :( ... the first of the two times my order did not arrive at all (However, this may be royalmail who have lost this? I was refunded so wasn't too much of an issue and the lady I spoke with was delightful and very helpful!). The second of the two times, I ordered on the 29/04 and there was no sign of my package after about 4 weeks (even though the order had been updated to 'shipped' on the 24/05) I knew they generally can take 3-4 weeks, so contacted to ask how long it would most likely take after being updated to 'shipped' and was told 1-4 days... after 5 days the lady said she'd find the tracking and I was then told they hadn't even been packed :( and to make matters worse 2 items ( 1 of which was the whole reason i bought the other items, as it was my fave!) were now not available as they hadn't been sent/ran out... I was refunded for the two items but it may have been nice to have had more of a sorry seen as though my order was extremely late and incomplete! I totally understand that Littlebooteek is a small business and I have been following and purchasing from them for years (since 2014!!!) So kind of feel a little let down as a loyal customer... I'll probably still buy from them again... but I am a little upset over the matter!! x

15 June 2018
Unprompted review
Little Booteek Limited logo

Reply from Little Booteek Limited

Hi Charlotte, im so sorry about this, this is the first I have heard about this issue. I will clarify with Karen to see what happened.

Please accept my massive apologies and if you contact the page or email us (orders@littlebooteek.co.uk), we will sort some credit out on your account to compensate for the issue x

Rated 5 out of 5 stars

Fantastic website with extremely…

Fantastic website with extremely competitive prices, they always go above and beyond to give brilliant customer service and the fact you get a free gift with every order is an added bonus. I'd rarely use anywhere else now.

5 May 2018
Unprompted review
Rated 3 out of 5 stars

Orders state that they will take 8-10 days.. however has been 2 weeks and haven't had my items.

Orders state that they will take 8-10 days, have waited two weeks and still not received anything. Wrote an email to them asking for my stuff and was given a short one back stating that "We state on the website that the in stock status relates to the supplier not ourselves. It is outside our control if they do not ship the order on time." Only thing that was stated that it takes upto 8-10 days.... However, it is good quality clothing when it finally arrives so, as long as you can wait just that little bit of extra time then it's worth the wait.

4 May 2018
Unprompted review
Rated 5 out of 5 stars

I love little booteek

Although shipping from this company is a slightly longer wait it is worth it in the end, the items are fantastic, clothing is great quality and great value! Won’t shop anywhere else for my alternative needs!!

7 March 2018
Unprompted review
Rated 1 out of 5 stars

Been waiting four weeks for an item…

Been waiting four weeks for an item that said may take up to two weeks. Then receieved an email response saying they take 2-3 weeks, (with the T&C small print at the bottom of the email still stating up to two weeks) and the fact of the matter being ive waited four and its not here. Useless, i wont waste my money shopping here, i work in a hair salon and a pub and will spread the word of warning to as many people as i can so they dont have the same problem.

28 February 2018
Unprompted review
Little Booteek Limited logo

Reply from Little Booteek Limited

Hi Julie, our Chooseday items do state that they are ordered in from the supplier and the delivery time on the item states 2-3 weeks as an estimate for delivery.

Im unsure why you havent contacted us first instead of leaving us a bad review, your order was made just under 3 weeks ago.

If you would like to contact us directly, we can advise you further.

Rated 5 out of 5 stars

I personally LOVE this site :-D

I personally LOVE this site :-D
Can always get some supercool things and I love seeing whats on offer on a chooseday - tuesday where you get three options to bid on an item, recently recieved the draconic trust necklace and I chose the attitude harness as my freebie (they have the option for one freebie with every order!!) I also got a little crystal skull necklace!! fave site, always look here first when i wanna treat myself <3 Highly recommend! :D

11 February 2018
Unprompted review
Little Booteek Limited logo

Reply from Little Booteek Limited

Thank you so much for your review :) So pleased you love your order xx

Rated 5 out of 5 stars

AWESOME COMPANY

Fab customer service super friendly and will go out of their way for their customers
No question is too big or small.
Wish id found this company sooner

21 September 2017
Unprompted review
Rated 1 out of 5 stars

Waited over 5 weeks for a dispatch that …

Waited over 5 weeks for a dispatch that never happened, they kept blaming the other company but I had to chase little booteek up twice, instead of them contacting me. Waited and waited, so I demanded a refund through paypal.
An excuse was thrown in my face, a family illness, so I had no choice to throw my recent grievance in their face, a very close family memeber passing without any prior illness. I had to work night shifts in the same week of her passing. Unprofessional behaviour

30 May 2017
Unprompted review
Little Booteek Limited logo

Reply from Little Booteek Limited

Hi Neth, very sorry that you were unhappy with the service. Some of our items take longer than others to be dispatched. This is stated on the dispatch times on the website.

Very sorry to hear of your family member. As you are aware my son was in hospital with appendicitis which is what you are referring to. He is only 6, so unfortunately I did need to be with him during that time. Sorry if you cannot understand this. This is a very small company, I have children and things like this cannot be helped. We are only human.

If we can help or make this up to you in any way please contact us.

Rated 5 out of 5 stars

I will definitely be ordering again!!!

I've ordered twice, both times the orders arrived really quickly. My first order contained out of stock items but still arrived a few days after ordering. So really, you can't fault service like that. I love everything I ordered and it's wonderful having the freebies as well. I couldn't ask for a better experience. I will definitely be ordering again!!!

6 May 2017
Unprompted review
Rated 1 out of 5 stars

Refuses to refund mystery bundle items …

Refuses to refund mystery bundle items even if they are just stuff from stock, despite it being a legal requirement

Tries hard to conjole and belittle anyone who doesn't agree they are 100% perfect.

5 May 2017
Unprompted review
Little Booteek Limited logo

Reply from Little Booteek Limited

Hi Jacob, sorry you feel that way. We certainly do not make out that we are 100% perfect and try in every way to help customers with their issues.

Purchasing a mystery is outside of the remit of returns due to a mystery not being a physical item. It is stated clearly that we do not accept these back and we do have a swaps group for you to swap or sell your unwanted items.

If we can help you further, please contact us directly.

Rated 5 out of 5 stars

Fabulous stock

Fabulous stock, friendly and amazing staff. Items are of high quality, never had a problem with them. Highly recommended

5 May 2017
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant! I love everything about little booteek because well there is so much to love, loads of gorgeous items permanently in stock as well as chooseday items where every week there's something new, mystery packs, freebies with every order, giveaways all the time and great customer service. Little booteek have also created an amazingly supportive fb group where if there's anything you need to know about an item you want to buy the answer will be given there. couldn't recommend them more.

5 May 2017
Unprompted review

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