Ratchet Clothing Reviews 236

Another amazing order from ratchet as a plus size women love that they do bigger sizes and quality always amazing ordered 3 Ts 2 hoodies and 1 sweatshirt from there mental health range only problem is my adult daughter who is the same size as me also likes them and has a key to my house so expecting them to go missing at some point 😂 Thankyou ratchet for another amazing order x

I have brought many items from Ratchet, absolutely love them and the company. Everything from the check in emails to customer service is 5 star. The team really are amazing

Ordered on 3 lucky dip bags on Sunday the 3rd of May,and they have arrived today on the 7th.Very impressed with the swift delivery,also considering Monday was a bank holiday. Now to the 3 items,I am super impressed.Great quality and all designs I will wear. 3 t-shirts which is brill because I have an addiction to collecting t-shirts. One of the 3 was also one was I was going to order a while ago but forgot to,so bonus there! Will 100% be ordering again

I have conflicting opinions on this brand (hence the 3*/middle field rating). I massively appreciate what they stand for regarding neurodivergency/mental health and size inclusivity as someone who is autistic and plus size. It is very comforting to see from a brand which is what made me look at their site, along with an advert promoting their 'ethically made' Mario Galaxy line (M Galaxy line on their website). I ordered one of the Yoshi shirts from this collection, and they were super quick to ship out. They used DPD so it arrived super quick too. It fits perfectly, and is very plus size/autism friendly, the material is lovely. However, I learned not too long after its arrival that the images on the M Galaxy line are made with A.I., which is not something I wish to associate with, and something I wish I had known prior to buying as I would rather not support the use of something that is the opposite of 'ethical', which is a word used to describe these shirts in an advert of theirs. This doesn't take away my appreciation for what this business stands for, however it makes me not want to return to this brand if there is going to be a continued use of it as it's use by companies/brands is already a killer of many small businesses/artists.

Couldn’t wish for better customer service. Ordered in December for my nephew, and two things didn’t fit and he didn’t like one… had a new born and didn’t send back until March, they exchanged for items of his choice and I only had to pay postage! Absolutely amazing! Will continue to order from this company. Appreciate the kindness and care they always give when ordering! Love love love

I ordered the Scream hoody in the limited release. After waiting over a month for it, it arrived and honestly what a rip off. There's weird pink stitching on the back of it which stands out, the thumb holes are in a bizarre position on the top of the sleeves so are unusable and it is absolutely huge. For the price I paid, the quality is awful. Will not be supporting this business again, seem to be money grabbing and more interested in releasing more and more new fast fashion items instead of focusing on the quality of their products.

***EDIT***
I emailed and got no response. Also, if you make all products in the UK why was the hoody delayed because of the war? It literally says on the label that it was made in Pakistan?

I have so many items from Ratchet! They have great designs, brilliant quality, the prices are good, sizing inclusive and most importantly of all, their customer service is exceptional and personal!

For example I messed up a recent order and emailed to ask if they could correct, I still got the order wrong several times after but we had a laugh about it and it was sorted so quickly!

They are their authentic selves when they post on social media and it feels like a big family you’re part of. The team seem like they’d be so much fun to hang out with too, I think they need to organise a big fan meet up so we can all get together!

Big love b*tches xxx

great hoodie, love the design, perfect size and comfort

Please do not buy from this company!
Brought a tshirt and scream baseball jersey.
The baseball jersey turned out to be way too big.

Tried to return it to the owners but was told no as it was “limited edition” no where on the advertisement of the shirt did it say that.
Also did not say they didn’t accept returns on that particular item.

Completely goes against trading standards.

Emailed them but have been completed ignored by them after numerous emails.

Wish I knew sooner!

Really disappointed in my recent purchase experience with them and behavior since. Lucky dip purchase and the items were terrible, They then started replying on social media that's what a lucky dip was - some people are lucky some people are not. (That's absolutely not what a lucky dip is)
Owner then posted about their mental health being poor recently to gain boosts from followers but included a side note that anyone who moaned about lucky dips could go eat shit - So of course followers jumped on the band wagon & absolutely slated anyone who moaned and trolled people to death calling them every name under the sun in "support of ratchet"
I'd had a rough day myself then made worse by someone who claimed to be suffering with their mental health!! Will they care that their knock on affect to gain a mental health boost absolutely knocked the shit out of someone else's? No course not. We'll be told to go eat shit again.
Absolutely cannot support that kind of behavior towards peoples mental and now unfollowed on all platforms.

I’ve bought a number of products from them now for two years ranging in sizes and style. Each has been excellent quality, and comfortable.

The size inclusivity is also amazing. Having gone from a 4XL to a XL the amazing standards have continued. Will be using them again and again.

Placed an order for 2 hoodies and 2 t-shirts. I then noticed that the stranger things items were on offer so I emailed asking if I could amend my order to add 2 more items on. They were really helpful and did this no problem.
I live in my sweatshirt and my husband is a massive fan of the t-shirts that I ordered for him. Will definitely order more!

Decided to give the Lucky Dip a go after seeing some of the amazing clothing the produced. I ordered two and when they arrived I was so impressed with the quality and designs that I ordered another two on the spot. My second two have just arrived and again, Ratchet did not disappoint and I'm now considering a third order ☺️

I absolutely love rachet and have quite the collection of t-shirts and hoodies from them now. I love the fact that they make the effort to ensure everything is safe and non-toxic.
Everything I have had from them has been good quality. I have only had an issue once and that was with a bomber jacket and the design started to peel away at the edges but they helped me out with that, no issue, and it's been all fine since. They always go above and beyond for their customers, which shows they really care.
I just wish they were a little cheaper so I could afford everything I want! Haha! In all seriousness though, everything is handmade and they are a great company so the price is worth it.

No incentive here 👋🏻 I’ve had nothing but an epic experience with these guys who go above and beyond to help their followers feel comfortable in their own skin (and in society). They made a genuine rookie mistake resulting in their current trust pilot score warning reminding us they are a small brand who are learning, and not some big corporate out to make big bucks for little value.

Check them out and give their items a go. You won’t be dissapointed

*no incentive promised or wanted*

I have followed this brand for some years now. I have many of their tshirts and most recently purchased some gym wear. This brand is extremely helpful with their custom personalised items too, only to happy to help. And the quality of their other items is fantastic. Comfortable, a huge range of sizing and I have always been happy with every piece ive recieved. I appreciate the time it takes them to hand dye and make the items. All over a good, caring, inclusive brand.

No incentive offered/received for this review (& I don't see the issue as LOADS of companies offer incentives for reviews). Anyway, I have ordered twice from Ratchet in the past, 2 hoodies for me and a t-shirt as a gift. Both orders came exactly as described and arrived within the time frame given. The quality of the products was fantastic and I love the little touch of the labels saying "size, beautiful". You won't find a more inclusive brand. The people who run Ratchet have their hearts and priorities in the right place, and the staff seem to be very happy there, which makes them a business I am willing to support however I can.

No Incentive for this review.
Firstly I never usually write reviews. Its tedious and no one really cares anyway right? But Ive ordered from Ratchet 5 times now and every time Ive been super impressed by the design and quality.
My son has ASD and hugely struggles with clothing/sensory issues, but the material in all the hoodies and tshirts has been excellent and of a high quality. I love that there are so many unique designs, Ive had Christmas stuff, Stranger things and my personal favourite was the heated rivalry hoodies IYKYK. Thats it from me. I just think the team is incredible.

Waiting for my 2nd purchase after having such a good experience with the 1st one. These people gave birth to my favourite jacket of all time and I'm waiting for my Scream tracksuit which is going to kill me off when it comes I'm so excited! Quality 10/10, customer service 10/10. Just seen their Instagram post and wanted to say THIS MORNING I got asked by Starbucks to review them on Google and I'd get £2 my next drink. I've also had KFC ask, mattress companies, all stores asking me to review and be entered into prize draws ect. Ratchet haven't asked anyone to leave a positive review, just a review like all other businesses do. Trustpilot are perfectly happy to have companies like Virgin and other scam companies have thousands of fake reviews but won't let Ratchet have any real ones? Nah.

Support Ratchet!

100% support this business, you know my account is real as it's the one I use to abuse bad businesses. Supoort them, you won't regret it!

Brilliant company! Ordered so may times and love everything !!!!