Banner for Litecraft

Litecraft Reviews 

7,411
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 411 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting their beautiful design and robust construction, often exceeding expectations for the price. Many people found the ordering process straightforward and appreciated the competitive pricing and great value offered. The delivery service is frequently highlighted for its speed and efficiency, with items arriving quickly and often well-packaged. However, some people encountered delivery issues, such as items arriving damaged or experiencing longer waiting times with limited communication. A few customers also noted design aspects that made tasks like bulb replacement challenging.

What people talk about most

Product

People report positive experiences with product quality, often praising items like carbon fiber wall lamps... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the prompt and super-fast... See more

Quality

Reviewers mention positive feedback about quality, with many customers impressed by the good quality and... See more

Order

Customers generally report positive experiences with the ordering process, highlighting an easy-to-use... See more

Price

Reviewers highlight positive aspects of price, consistently praising the great and competitive pricing, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy to use web page, informative selling descriptions, easy to order. Super fast delivery - was on our doorstep within 24hrs ! 5☆ all round. Highly recommend Glass prism Light shade is bea... See more

Company replied

Rated 5 out of 5 stars

Solar Power Light – ⭐⭐⭐⭐⭐ Excellent quality solar light. It was easy to install, charges well even on cloudy days, and gives a bright, warm light at night. It has really improved the look and saf... See more

Company replied

Rated 5 out of 5 stars

Fast delivery, full expected a flatpack product but arrived in well- cushioned, sturdy box with only the tail needed fixing in place and ears tweaked. Strong warm light and decent length of cord. Exce... See more

Company replied

Rated 5 out of 5 stars

Great advice and support from Salim at the Leeds store and equally so from Sarah when purchasing online and had a query about delivery and returns. Much better dealing with experts than blindly buying... See more

Company replied


Company details

  1. Lighting Store
  2. Decoration and Interior Design Store
  3. Lamp Shade Supplier
  4. Light Bulb Supplier

About Litecraft

Written by the company

At Litecraft, we have an entire website dedicated to helping you search for the right lights, whether you’re looking for something for your home or outdoor space, or whether you’re just looking to shop the sales, there’s something for everyone!

When you’re shopping with us at Litecraft, you have a leading UK lighting company by your side, offering fast & free delivery on all light fittings including Chandeliers, Light Bulbs, Ceiling Lights, Table Lamps, Bathroom Lighting, Security Lights and Solar Lights.

Litecraft has 3 stores located across the UK, in Leeds, Glasgow, and Greater Manchester, our staff are pleased to act as your own personal shoppers for an easier shopping experience.

Ceiling Lights Wall Lights Table Lamps Floor Lamps Outdoor Lights Children's Lights

Litecraft Group Ltd Details

Written by the company

Our customer service staff are on hand 7 days a week to help with any of your queries.

Fast and Free UK Delivery on all Lighting!

Fast and Free UK Delivery on all Lighting!
Get Fast and Free UK delivery on all orders. Bulbs are subjected to a small delivery charge if purchased on their own and total under £16. You can upgrade your order to Next Day delivery. All major credit cards are accepted. 100% Secure site.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(7,411)

373 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Value for money, order was delivery free and delivered in two days.

16 January 2026
Litecraft logo

Reply from Litecraft

Good afternoon, and thank you for your great 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 4 out of 5 stars

Would have given 5 stars but wrong…

Would have given 5 stars but wrong lights were sent.
Issue was resolved quickly

10 January 2026
Litecraft logo

Reply from Litecraft

Good evening and thank you for your honest feedback. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Speedy service

Excellent fast service goods delivered in a couple of days can't ask for more than that. Will definitely use litecraft again.

16 January 2026
Litecraft logo

Reply from Litecraft

Good evening and thank you for your great 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Very first time buying from this shop…

Very first time buying from this shop everything was so easy delivery was very quick quality of the light was excellent would definitely recommend this company will buy from here again

15 January 2026
Litecraft logo

Reply from Litecraft

Good afternoon, and thank you for your lovely 5-star review. We are delighted to hear that you had a great shopping experience, and we look forward to seeing you again soon.

Kind Regards,
The Litecraft Team.

Rated 1 out of 5 stars

Still waiting

Nearly 2 weeks in and order still not received and my last 2 emails chasing it have not been replied too.

20 January 2026
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your review. We apologise for any delays faced. To confirm, the order was picked and ready to dispatch on a 24-hour delivery service and was held back following your request to change the billing address. Unfortunately, due to security reasons, we cannot amend addresses, and we were awaiting confirmation of how you would like to proceed with your order. We are sorry that your communication did not initiate the immediate dispatch of your order. I can confirm this item is leaving today on a 24-hour delivery service. If you require any further assistance, please do not hesitate to get in touch. Assuring you of our best attention at all times.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Order delivered quickly

Order delivered quickly, and the item is perfect!

4 January 2026
Litecraft logo

Reply from Litecraft

Good afternoon, and thank you for your lovely 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 4 out of 5 stars

Prompt delivery at a busy time of the…

Prompt delivery at a busy time of the year. Overall packaging good with individual items arriving as they had left the supplier. Products as described and appear to be well made - as for longevity time will tell as they are fitted on SW facing walls which are subject to winds borne over the sea in the west of Cornwall. The only negative was the screws provided for wall fitting which if your screwdriver bit cams out will leave you in a dilemma.

23 December 2025
Litecraft logo

Reply from Litecraft

Good evening, and thank you for your positive feedback. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Parcel delivered within time frame…

Parcel delivered within time frame given, lights are yet to be fitted so unsure of quantity at present.

4 January 2026
Litecraft logo

Reply from Litecraft

Good evening and thank you for your positive feedback. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Great price swift delivery

Great price swift delivery

11 January 2026
Litecraft logo

Reply from Litecraft

Good evening, and thank you for your great 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. Goods top class and as described. Good communication too

4 January 2026
Litecraft logo

Reply from Litecraft

Good evening, and thank you for your great 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Good range of products

Good range of products. Speedy delivery. Would definitely order from this company again.

10 January 2026
Litecraft logo

Reply from Litecraft

Good evening, and thank you for your great 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Great product

Great product and looks lovely and modern.
Easy to order
Delivered on time

10 January 2026
Litecraft logo

Reply from Litecraft

Good afternoon, and thank you for your lovely 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 3 out of 5 stars

Disappointing info about delivery

The goods look great but ordering on the internet is unclear when delivery would be. The site says pre order but when completing the order it says delivery in 24 to 48 hours. After waiting a week or so I rang to ask about delivery and was told it would be another 3-4 weeks.

7 January 2026
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your honest feedback. We can only apologise that you were disappointed with your delivery time. We do aim to update our pre-order status’ as soon as possible once we confirm the product’s due date. We are sorry to hear that during this pre-order status change, your delivery date was later than your initial email suggested. If we can assist you any further, please do not hesitate to get in touch. Assuring you of our best attention at all times.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars

Great service

Great service, prompt delivery and perfect product.

28 December 2025
Litecraft logo

Reply from Litecraft

Good evening, and thank you for your great 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look