Lissaire Reviews 

Reply from Lissaire

Mar 23, 2026

Dear Vinh,

Thank you for your feedback. We’re sorry to hear that you’ve found the return process frustrating and that delivery took longer than expected.

We would like to clarify that, as outlined in our refund policy, we are unable to provide prepaid return labels. As we operate internationally, return shipping is arranged by the customer using a courier of their choice, unless the item is confirmed faulty. We understand this may be inconvenient, and we are always happy to guide customers step-by-step through the process to make it as straightforward as possible.

We also apologise if you did not receive a timely response when requesting assistance — that is not the level of service we aim to provide.

If you still require support with your return, please contact us at info@lissaire.com
with your order details, and we will ensure you are assisted promptly.

Kind regards,
Hana / Lissaire

Reply from Lissaire

Mar 23, 2026

Dear Angela,

Thank you for your feedback. We’re sorry to hear that you feel there was a mismatch between the information provided and our policies — we take concerns like this very seriously.

All of our policies, including shipping and returns, are clearly outlined on our website prior to purchase and are applied consistently to all orders. We certainly do not engage in fraudulent practices, and we are committed to operating in a transparent and fair manner.

That said, we understand that there may have been some confusion or miscommunication in your specific case. We would genuinely appreciate the opportunity to review this with you directly and clarify any points of concern.

Please feel free to contact our support team at info@lissaire.com
with your order details and any specific information you’re referring to, and we will investigate this thoroughly for you.

Kind regards,
Hana / Lissaire

Reply from Lissaire

Mar 23, 2026

Dear Terence,

Thank you for your review — we really appreciate it.

We’re pleased to hear that you felt kept up to date throughout your experience. Clear communication is very important to us, so it’s great to know this came through.

Thank you again for choosing Lissaire.

Kind regards,
Hana / Lissaire

Reply from Lissaire

Mar 23, 2026

Dear Saul,

Thank you for your feedback. We’re sorry to hear that your experience has not met expectations.

To clarify, your order was placed on February 7th and delivered on March 2nd, which falls within our standard delivery timeframe for international shipping. That said, we understand that waiting can still feel longer than expected, and we appreciate your patience.

Regarding performance, Lissaire works differently from a traditional iron, using heated air and garment tension to smooth and dry clothing rather than direct plate pressure. For best results, garments should be slightly damp and properly positioned on the frame, as this allows the system to reduce wrinkles more effectively.

We would recommend taking a quick look at our user manual video on our website, as well as our instructional videos on YouTube, which demonstrate the optimal setup and usage.

If you’re open to it, we would be happy to provide personalised guidance or review your case further. Please feel free to contact our support team at info@lissaire.com
with your order details.

Kind regards,
Hana / Lissaire

Reply from Lissaire

Mar 23, 2026

Dear Alana,

We’re sorry to hear that you’re not satisfied with the product and that this has been your experience.

We would like to reassure you that Lissaire is a legitimate product and business, and we do not intend for any customer to feel misled. If the unit is not working as expected, we would absolutely want to review this, as faulty items are handled differently under our policy.

Regarding returns, for non-faulty items (change of mind), return shipping is arranged by the customer as outlined in our policy. However, if a product is confirmed to be faulty, alternative resolutions are available and we would be happy to assist you with this.

We would strongly encourage you to contact our support team at info@lissaire.com with your order details so we can assess the issue and ensure the appropriate resolution is provided.

Kind regards,
Hana / Lissaire

Reply from Lissaire

Mar 23, 2026

Dear Kodie,

Thank you for your feedback. We’re sorry to hear that the product is not working as expected.

This is not the experience we aim to provide, and we would like to look into this for you as a priority. In some cases, performance issues can be related to setup or usage, however if the unit is confirmed to be faulty, it would be covered under our policy.

Please contact our support team at info@lissaire.com
with your order details so we can assess the issue and guide you through the next steps, including arranging a suitable resolution.

Kind regards,
Hana / Lissaire

Reply from Lissaire

Mar 23, 2026

Dear Anthony,

We’re very sorry to hear that your package has not yet arrived — we completely understand how frustrating this must be.

It appears there may be an issue at customs which has delayed the shipment. We are currently in contact with the shipping carrier to investigate this and determine exactly what has happened.

A member of our customer service team will be reaching out to you shortly with an update as soon as we have more information.

We sincerely apologise for the delay and any inconvenience caused, and we appreciate your patience while we work to resolve this.

Kind regards,
Hana / Lissaire

Reply from Lissaire

Mar 23, 2026

Dear Dan,

We’re very sorry to read your review and to hear how disappointed you are with your experience. That is certainly not the standard we aim to deliver.

To clarify, your order was placed on January 10th and delivered on February 25th. While this is slightly longer than our usual delivery timeframe, delays can occasionally occur during transit. As a gesture of goodwill, we have issued a refund for the express shipping due to the extended delivery time.

We would also like to reassure you that Lissaire is a legitimate product, and all units are quality-checked before dispatch. If your item appears incorrect or not functioning as expected, this is something we would absolutely want to investigate further, as it is not typical of our product.

Lissaire operates differently from a traditional iron, using heated air and garment tension to smooth and dry clothing rather than direct pressure. For best results, garments should be slightly damp and properly positioned on the frame. We understand that if expectations are based on a conventional iron, the experience can feel different.

We genuinely regret that the product did not meet your expectations. If you are open to it, we would welcome the opportunity to review your case directly and ensure an appropriate resolution is in place.

Please contact our support team at info@lissaire.com with your order details so we can assist further.

Kind regards,
Hana / Lissaire

Reply from Lissaire

Mar 23, 2026

Dear Janet,

Thank you for your review — we really appreciate you taking the time to share your experience.

We’re pleased to hear that once you got familiar with the setup, Lissaire worked well for your blouses and shirts. That’s exactly where many customers see the most consistent results.

We also appreciate your feedback regarding dresses and trousers. These can sometimes require a bit more adjustment in positioning and tension, and we’re continuously working to improve guidance around this. Our user manual video on the website and instructional videos on YouTube include tips that may help optimise results for different garment types.

Thank you again for your honest feedback and for choosing Lissaire.

Kind regards,
Hana / Lissaire

Reply from Lissaire

Mar 23, 2026

Dear Rohan,

Thank you so much for your kind review.

We’re delighted to hear that our customer service team was able to support you promptly and effectively. Providing responsive and helpful support is very important to us, so your feedback means a great deal.

Thank you again for choosing Lissaire and for sharing your experience.

Kind regards,
Hana / Lissaire

Reply from Lissaire

Mar 23, 2026

Dear Margaret,

Thank you for your feedback. We’re sorry to hear that you were disappointed with both the performance and overall experience.

To clarify, your order was placed on January 26th and delivered on February 17th, which is within our standard delivery timeframe. That said, we understand that expectations around delivery can vary, and we appreciate your patience.

Regarding performance, Lissaire works differently from a traditional iron, using heated air and garment tension to smooth and dry clothing rather than direct plate pressure. For best results, garments should be slightly damp and positioned correctly on the frame. Small adjustments can often make a noticeable difference in results.

We would recommend taking a look at our user manual video on our website or our instructional videos on YouTube, which demonstrate optimal setup and usage.

If you’re open to it, we would be happy to review your case further or provide personalised guidance. Please feel free to contact our support team at info@lissaire.com
with your order details.

Kind regards,
Hana / Lissaire

Reply from Lissaire

Mar 23, 2026

Dear Carolyn,

Thank you for your honest review — we really appreciate your feedback.

We’re glad to hear that, overall, you still find Lissaire more convenient than a traditional iron and board. That’s exactly the benefit many of our customers value most.

We also understand that results may not always fully meet expectations at first. Small adjustments — such as ensuring garments are slightly damp and properly positioned — can often make a noticeable difference. Our user manual video on the website and instructional videos on YouTube may also help optimise performance.

Thank you again for choosing Lissaire and for sharing your experience.

Kind regards,
Hana / Lissaire

Reply from Lissaire

Mar 1, 2026

Dear Renu,

We’re very sorry to read how strongly you feel about your experience. That is certainly not the impression we want any customer to walk away with.

We would like to respectfully clarify a few points. Lissaire is a legitimate product backed by real customer orders, transparent policies, and ongoing customer support. Our marketing materials are created to demonstrate how the machine operates, and we stand behind the authenticity of our brand and product.

Lissaire works differently from a traditional iron, using heated circulating air and garment tension to smooth and dry clothing rather than direct plate pressure. For best results, garments should be slightly damp and properly positioned on the frame. We understand that if expectations are based on a conventional iron, the experience can feel different.

Regarding returns, our policy — which is clearly outlined prior to purchase — explains that non-faulty returns are customer-arranged and may be directed to one of our international return hubs, depending on location. We appreciate that international shipping costs can sometimes be significant; however, these charges are set by the courier provider, not by us.

We genuinely regret that the product did not meet your expectations. If you would be open to it, we would welcome the opportunity to review your case directly and ensure that all available options under our policy have been clearly communicated.

Hana/Lissaire

Reply from Lissaire

Updated Aug 6, 2026

Hi Giovanni, thank you for your recent order with us. We are sorry to hear you have experienced issues receiving your order.

For full transparency, your order was placed with us on January 23rd, 35 days ago. Your order was processed and dispatched on January 25th. Your tracking number was sent to you via the email that was given at the time of ordering. If the tracking link has not worked, we send our utmost apologises- we will make sure we look into this as we believe it may be a technical issue. Please contact our customer service team at info@Lissaire.com to get the correct tracking link.

Our team has been working with the delivery company closely to ensure safe delivery of your order. We have been responding as promptly as possible to all communications you have sent, and have offered a partial refund of your order whilst we are awaiting delivery.

I hope we can get this resolved as quickly and efficiently for you. We regret that this situation resulted in inconvenience and distress and we’re genuinely sorry for the experience you are having. Whilst we are making every effort to resolve the delivery issue and ultimately have ensured we are working with you, we understand that this does not change how frustrating the situation felt.

UPDATE - full refund was issued for the issues outlined.

Thank you for your feedback - it is taken seriously and helps us improve.

Kind regards,
Hana/ Lissaire

Reply from Lissaire

Mar 1, 2026

Dear Anil,

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you’ve had a disappointing experience with your Lissaire automatic ironing machine. That is certainly not the standard we aim to deliver.

We take comments like yours very seriously. In many cases, performance issues can be related to setup, garment compatibility, or specific operating steps, and we would really appreciate the opportunity to look into this for you and provide immediate assistance.

Please contact our support team at info@Lissaire.com with your order details so we can resolve this as quickly as possible — whether that means troubleshooting, arranging a replacement, or discussing a return. Your satisfaction is important to us, and we are committed to finding a solution.

Hana/Lissaire

Reply from Lissaire

Aug 6, 2026

Dear Marina,

Thank you for taking the time to share your experience. We're genuinely sorry for the frustration caused by the delay with your order.

After reviewing your case, your order was placed on 9th January and, unfortunately, became delayed in transit due to a shipping issue outside of our control. While the investigation with the courier was underway, we were unable to immediately confirm the parcel as lost, which is why our team continued to provide updates while awaiting the outcome.

Once the investigation was completed and it was confirmed that the parcel could not be delivered, we promptly issued you with a full refund on 22nd February.

We completely understand how disappointing this experience was and apologise that your order never reached you. Although situations like this are thankfully very rare, we recognise the inconvenience they cause and appreciate your patience while we worked through the courier's investigation process.

Kind regards,
Hana / Lissaire

Reply from Lissaire

Mar 1, 2026

Dear Han-Sen,

Thank you for taking the time to update your review. We sincerely apologise for the frustration and disappointment this situation has caused, particularly as the items were intended as Christmas gifts. We completely understand how upsetting this experience must have been.

Your order was dispatched promptly; however, unfortunately it was reported as lost by the shipping carrier after arriving in the destination country on January 3rd. As this was outside of our direct control, we were required to open a formal investigation with the courier before we could proceed with either a replacement or refund. These investigations can take time, as we must follow the carrier’s claims process before issuing a resolution.

On February 12th, once we had sufficient confirmation from the carrier, we contacted you to offer the option of a replacement or a full refund to expedite matters. You opted for a refund, which we then processed in full.

We understand that the overall timeline was far from ideal, and for that we are truly sorry. While courier-related issues are rare, when they do occur we are obligated to follow formal procedures to protect both our customers and our business from fraudulent or duplicate claims. That said, we always aim to resolve matters as quickly and fairly as possible.

We genuinely regret that this experience did not meet our standards or your expectations, and we appreciate your patience while the matter was investigated and resolved.

Hana/Lissaire

Reply from Lissaire

Mar 1, 2026

Dear Pete,

Thank you for bringing this to our attention. We take website security extremely seriously and appreciate you highlighting this.

We can confirm that Lissaire.com is a legitimate and secure e-commerce website. We use industry-standard SSL encryption and secure payment gateways to protect customer data. At this time, we have not been notified of any verified security breaches.

Occasionally, third-party browser extensions or antivirus software can incorrectly flag legitimate websites due to automated detection systems or temporary configuration issues. That said, we are proactively reviewing this with our hosting provider and security team to ensure there are no technical misclassifications.

If you are able to share a screenshot of the warning or further details about the message shown, we would be grateful, as this will help us address the matter directly with Avast.

Customer trust and security are extremely important to us, and we are committed to maintaining a safe and transparent shopping experience.

Hana/Lissaire

Reply from Lissaire

Mar 1, 2026

Dear Murray,

Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with your automatic ironing machine and that it’s working really well for you — that’s exactly what we love to hear.

We also truly appreciate you highlighting the plug concern. Since receiving similar feedback, we’ve taken action and now offer region-specific power adapters directly on our website to ensure customers receive the correct outlet option for their location. Continuous improvement based on customer feedback is very important to us.

Thank you again for your support and for choosing Lissaire — it means a great deal to our team.

Hana/Lissaire

Reply from Lissaire

Mar 1, 2026

Dear Kok Kee Ho,

Thank you for sharing your feedback. We’re sorry to hear that the product performance did not meet your expectations — that’s certainly not the experience we want our customers to have.

In many cases, performance can vary depending on how the garment is prepared before use. For best results, the machine is designed to be used with garments that are slightly damp rather than fully dry, as this allows the steam and shaping process to work most effectively.

We have a short 90-second “How To” video available on Lissaire.com that demonstrates the optimal setup and usage steps. We would strongly recommend taking a quick look, as it highlights a few small adjustments that can make a significant difference in results.

If after reviewing the guide you’re still not satisfied, please don’t hesitate to contact our support team with your order details. We’re always happy to provide personalised assistance and ensure you get the best possible performance from your machine.

Hana/Lissaire