Linnworks Reviews 

They have a new non transparent pricing model coming in they are sneeking up on customers individually, its also a very large increase based on per order, there are much more honest and transparent order managment systems about.

If you have listings live created on linnworks you will also lose them when you leave due to the huge price increase.

We have used Linnworks for the past few years, and our experience with the tool has been excellent. When we were on-boarding on to the platform, we had many conversations with the support team who were always happy to help and were extremely knowledgeable. As we started using the system day to day for order, inventory and listing management, we have found the application to be robust, stable and feature rich. Linnworks has a lot of advanced automation capabilities such as rules management and importing of data which can speed up many time consuming and mundane tasks. Like any system, the more data you put in, the more useful it will become to your business. All the integrations with the e-commerce platforms and shipping providers we needed were provided, and worked well and reliably.

As soon as you've signed up all support disappears and you get referred to software training company, so if there are any serious issues you'll have to wait for Linnworks to be contacted and respond which takes ages. To be fair the software training company staff were super helpful.

The next thing, features - Linnworks offers the most useless set of features and none are intuitive to use. It's super cumbersome to learn how everything works hence why onboarding takes months and bear in mind after you're done learning you'll need to train each member of staff which can take even more time. During this period you'll be billed EVERY SINGLE MONTH WITHOUT GOING LIVE!

You know that software that you hate opening because it takes super long to run and tends crash your system? Yep, this is one of them. Software is super heavy and slows down your system, you will spend a lengthy period of time waiting for things to load.

Doesn't support some major platforms, and if a platform, such as eBay for example, update their API you'll be waiting while for an update. Especially if the platform is less popular. Bear in mind if one platform isn't integrated it means you won't get a clear picture of your inventory and won't be able to prevent over selling.

Get ready to go back to the 90s! The first thing you’ll notice when logged in is how dated the system looks. Honestly better off using an Excel sheet!

And to top it all off they want a slice from each sale you do, which is pure greed since they don't bring in sales or invested in your business. I wouldn't ever consider Linnworks again, but they should create a paid plan structure with no extra charges - people should be able to keep their hard won revenue.

Huge price increase to £15,000; yes they really want to take a commission off every single hard-earned order. Even on FBA orders and no credit if the customer returns.

All for what? an order management system which simply is software exchanging data to selling platforms. You do all the hard work and they take a massive cut.

The All singing and dancing extra features are absolute of no use to any real business and shows how out of touch they are

No comments to how the CEO has broken his promise regarding price increase being limited to 20%; shows the credibility of the company.

Simply take the offer or leave. so we're leaving. Since 2014 we have been using linnworks and It's a sad day really. We never take the time to leave reviews but people need to see linnworks for what they are.

We're Trying Selro, Expandly, and Veeqo.

Update, Selro is the front runner at the moment and has some better features than linnworks. Like how you can send over an order to FBA and use next-day delivery. Never saw this feature on linnworks and only sent orders to FBA if they were standard delivery

We have just started a trial of Zenstores. I will update once we decide

The actual program is amazing, the onboarding leaves a lot to be desired.

Great Service and support.
A special thanks to Jonny and David for all their help.

After being with Linnworks since 2016, we've just been told we have to pay an extra £18K / year or "our service won't be available in 30 days". Linnworks saw fit to do this during peak time (November / December). Absolutely appalled. Do yourself a favour and look at Mintsoft, Khaos Control, Channel Grabber, Veeqo.

Migrated some of our largest marketplaces over to Linnworks in Dec 2020. Launch went as planned with no issues. Great Support from Account management and Linnworks support team.

Very reliable and robust system

Looking to expand into more markets in 2022!

We migrated and started using Linnworks in June 2020 and it has improved our productivity by 20%.

We have been trading online for 16 years and deal with about £25m worth of stock per annum. Our bespoke management system had run its course so we were looking for a flexbile, comprehensive and fully loaded system for a replacement. After an exhaustive review of quite a few systems we decided on Linnworks.

There was a lengthy (4 month) onboarding process to ensure our ongoing operations were not compromised but the switchover was quick and effective and well supported.

Over the past 18 months we have upgraded, improved and enhanced our approach as well as feeding through several improvements, which have been well met.

All in all, we are pleased with the system and are awaiting with anticipation 2022 upgrades and improvements.

Similar to other reviews on here we've had a hefty increase in our monthly subscription cost with Linnworks. The proposal was for the plan to go from £180 to just over £900 per month. At at time of great uncertainty and when many businesses are struggling the timing of this seems a little ill planned. Whilst the system has served us very well the huge spike in costs makes it unattractive moving forward.

I've put two companies on Linnworks. We are dissatisfied with Linnworks recent price increase attempt. I guess the CEO couldn't swallow his pride from losing the last price increase battle that he started, or has a grand vision to have only $1K+/month retainer clients. This ultimatum approach to price increases is quite off-putting, to say the least. We're looking at Khaos, Mintsoft, Selro and Veeqo - suggest you do the same.

Would recommend. Allows us to manage stock levels across different warehouses and well as integrating with multiple sales platforms.

A very flexible system with top support. Constant feature releases and quick bug fixes. Ideal as the core platform to have at the heart of your e-commerce tech stack.

Been a Linnworks customer for around 3 years and its been a great experience to date. Having onboarded, Richard helped get us to get to a position to going live. His help was priceless, together with behind the scenes coders too to put through a couple of essential customisation tweaks for our business.

From order management, to delivery labels and stock control, Linnworks helps take a lot of the headache of managing a multi-platform business such as ours.

Costs have increased recently, but as a company we feel strongly that it is still value for money with Linnworks having improved their service and support. There are few companies that you can still call and they will help you there and then and I'm pleased to say that Linnworks is one of them.

Looking forward to continue growing the business with our essential Linnworks system.

Excellent Help/support from Richard - setting up shipping filters etc.. Linnworks 'back up' is a real pro set up. i would recommend this system !!

We have been with Linnworks since July 2013. They have been very knowledgeable in what they do. They would rather find out that they are workable for you as a business rather than a pushy salesman force a contract onto you, which is good as I get pestered by various companies and these guys have never pestered me with selling pressure.

Over the years, it has made many manual tasks that we used to carry out now pretty much extinct.

There have been some minor issues through the years, but they have listened to our feedback and assisted us in getting these issues rectified.

From memory when looking at integrating an ERP system into the Amazon Marketplace, they appear to be the most integrated by far amongst their competitors. People who are considering to move or leave Linnworks that use Amazon to sell their products need to seriously take this into consideration as Amazon are very difficult to migrate with.

Overall we are content and being with these guys for over 8 years should give those who are considering using Linnworks confidence in choosing them. They are a supportive, positive and pioneering company.

Complex onboarding requirements specific to our needs supported with great expertise, patience and imagination. Very fast searches web based platform for 100,000+ skus. Intuitive layout. Great support for our custom API's and a hugely positive mindset from our customer support and our account managers. All transitions are not without challenges but my only wish is we migrated to Linnworks earlier. Full kudos and credit to Linnworks. Very excited to be starting FBA functionality now too.

we've always had a very positive experience with Linnworks. The system itself is great, and they are constantly working on new initiatives where we can input to, and the customer service is fantastic. We get prompt responses to issues / questions, and have a really great Account Manager who is in touch regularly to feedback on issues and provide us with system updates. Can't recommend highly enough.

Have been using Linnworks for more than 9 years now.
Seamless integration with bunch of platform and marketplaces. One of the best system out there

We have recently onboarded with Linnworks as part of our Marketplace strategy. The entire team and been very supportive and reacted speedily to our requirements as we have travelled on our journey.

I would recommend them to businesses that are new to the Marketplace space and looking to expand at scale across multiple channels.