Linley & Simpson Reviews 

Thank you Kirk Marriott for all your support and help in getting all things sorted in terms of finding and moving home. You made the process & Journey simple. Thanks & kudos👏

Linley & Simpson are the worst letting agent I have ever dealt with in my 10 years of renting.

Firstly when we moved in, there was a leak coming from the washing machine in the apartment upstairs and when we reported it, they said that because we were in the property, they expected us to go upstairs to see what was going on. I raised a complaint with this as it’s not my responsibility to do their job for them. This was ultimately resolved but the communication was embarrassing from them.

After we left the flat, we heard nothing for weeks about the deposit until I chased them. Umara Bahadar sent an invoice of deductions which were laughable and immediately Umara agreed that some of the charges should not have been included as we had evidence the damage was there when we moved in. I emailed Umara and the complaints team several times as I had extra queries about more ridiculous charges they were trying to scam us out of, and no one ever bothered to respond. When we called for updates, we were told Umara was the only person who could deal with it.

We then got an email from Ian Knibbs who claimed they reviewed our correspondence - Ian asked for our bank details for the partial deposit return (I was asked for this several times) even though I had sent it weeks earlier and had confirmation from Linley & Simpson that these were on their records. Ian would not answer any direct questions, claimed the charges Umara said weren’t payable would still be deducted and dismissed any of my comments about the other charges they were trying to take from us. Ian also asked if the deposit was to be returned to me and Anant - I have no idea who Anant is, they were not the other tenant in the property, so it just shows Ian read nothing and just tried to scam us out of money.

We took the case to TDS who noted on their findings that it was clear from our photos that areas of the flat were not professionally cleaned when we moved in, and that the tenancy clean was done in December despite us moving in the following March. TDS also noted on their findings that while some cleaning companies have certain charges, the charges applied to our invoice was not in proportion to the size of the flat or fair market value. Part of the remainder of the deposit was ultimately settled with TDS who thankfully have some sense about them unlike Linley & Simpson whose own complaints team cant even be bothered to reply or look into issues which goes against the Ombudsman’s guidelines.

If Linley & Simpson are your only option to rent from in Leeds, I would recommend moving cities. If you do go with them, expect to be scammed out of your deposit and no one will ever reply to your emails. The company should be ashamed of themselves with how they conduct their business.

Flat was at Whitehall Waterfront, LS1

Disappointed with time taken to resolve, however, once the plumber arrived all done. He was really friendly and efficient, cleaned up after himself and you wouldn’t have known he had been apart from now having a working bath plug

Requested tree on rented property in Harrogate be cut back in order to access bins. Very efficiently handled by Natasha Riddle.

Liam did a great show round this morning. He was prompt, helpful and very professional.

Great communication, really helpful all the way through the renting process. Thanks especially to Lauren and Kirk.

Kirk at Linley & Simpson has been expectational ! Great communication- sending follow up emails at every stage.
Has good knowledge of the local market.
Highly recommend

Recently had an issue with our kitchen tap, I spoke to Paula Dunham and she was very prompt to raise the issue further and send someone to fix it for us. It was all a very easy process and very polite conversations

Kirk Marriott acted in a professional manner and kept me up to date with regards finding a home for my tenant. Many thanks Kirk!!!!

Very helpful kind and understanding worked with me to fill application ect highly recommend

Our experience was amazing. Our issue was resolved immediately. Very happy with Linley and Simpson and their team especially Kirsty Walker

I was under exceptional time pressure to secure a rental property, at the right price, in the right location prior to starting a job in the Wetherby area. Rebecca, Hannah, and the Linley & Simpson team were outstanding in facilitating this process. Even going the extra mile to contact me at the weekend in order to expedite matters. Moreover, they have not stopped supporting me once the contract was signed, if anything the level of support has increased. I would strongly recommend this firm to anyone seeking to rent a property in the Wetherby area.

I had a very positive experience renting this property any maintenance issues were addressed promptly and communication with the agency was professional and efficient .. special thanks to Emily abbot . I would recommend this property to future tenants.. Thank you so much..

We’ve been looking for a flat in York and was assisted by Laura at Linley & Simpson. She has been very helpful from the beginning of our search, with viewings through to finding the right property and having an offer accepted. She continues to go out of her way to support us with the purchase. Thank you Laura

I've had an excellent experience with Georgia at Linley & Simpson's Ilkley office. She responds to queries quickly and efficiently, and found tenants for my property in no time. Communication was prompt and hassle-free throughout. Highly recommended.

I've been with Linley for over 3 years now, and they're always quick to help with any repairs. This time I had a big kitchen sink leak. An engineer came the next day, and everything was fixed within a week. James from the maintenance team gave excellent support and service.

I've been trying seven years to get an extra mattress (not mine, was left over when the bed was replaced) removed from my bedroom, were it was just sat taking up space. I had contacted Linley & Simpson on multiple occasions asking them to remove it to no avail. With a flat inspection upcoming, I asked Tamsyn Leopold if she could sort it, and lo and behold she actually did! Can't believe it's actually finally gone.

So thank you Tamsyn. Only downside is I now need to clean behind it ...

Really happy with the service from the team …always professional, understanding, and quick to help whenever needed. The staff are proactive, communicate well, and work hard to resolve any issues efficiently. A pleasure to deal with Liam who went beyond and above to get things sorted for us.

The email correspondence is timley and helpul. the lady that attended the viewing was very very exceptional. she explained every detail and was very friendly.

From the start of the process with David Reeves valueing my property, to accepting an offer with Kieran Smith managing my sale, i have been kept fully up to date with progress. Kieran has made sure I have been informed of any viewings with plenty of notice, has informed me of feedback and has been very approachable and responsive throughout. I would definately recommend Linley and Simpson, and Kieran Smith to manage your sale.