Recently moved into a property with Linley & Simpson and so far we cannot fault them! Works that have needed to be completed have been done promptly and any questions we’ve had have been answered st... See more
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Helena House, Troy Mills, Troy Road, Horsforth, LS18 5GN, Leeds, United Kingdom
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Appalling service tenants beware!
No waste bins provided at the property, they claim it’s the tenants responsibility to sort this! (Not according to the law)
failed to honour fixed term notice period despite being in this when the legislation changed!
Lost 4 days of work in 6.5 months waiting for repairs to be carried out.
Heating stuck on!
Toilet not flushing!
Damp in the bathroom!
Extractor fan not working in shower room (no external window either)
Poor fitting carpets!
Cracks in walls!
Bathroom light sometimes work sometimes don’t!
Oh and this was a new property too! Do they even check them prior to letting or leave it to the tenant to do their work for them!
Appalling to deal with constant threats of legal action!
Threatened legal action for a payment for invoice they never sent and admitted to it!
If you want to challenge any charges they also say you have to pay for the privilege!
TENANT BEWARE!

Reply from Linley & Simpson
Iv used Linley and Simpson for the last 10 years most of the time they have been ok, but every now and again someone actually goes above and beyond, does that little bit extra to help you. With that Grace Smithson from there maintenance division really did go above and beyond. 🌟🌟🌟🌟🌟to her. Linley and Simpson could do with Employing more people like her

Reply from Linley & Simpson
The agency always helps us out with any repairs that need doing so very happy.

Reply from Linley & Simpson
Stephen Shodi provided great services to the issues of my apartment. Quick response and follow up, much appreciated.

Reply from Linley & Simpson
Selling my property was such a smooth process with Linley and Simpson Headingley. Michael and his team moved swiftly and Thomas sold my property in a very short space of time. Would highly recommend!

Reply from Linley & Simpson
Fantastic services! Sophie has been great in handling the case in assocation with my property. Very professional!

Reply from Linley & Simpson
Lauren Turnbull has recently assisted us with a changeover of tenants. She was very efficient and helpful throughout and sorted out a minor error very quickly. Thank you Lauren

Reply from Linley & Simpson
I rented from them for two years during university, continuing my lease on the same house as I loved it so much. The staff were all extremely helpful and prompt, in dealing with both small maintenance issues and larger more serious problems. I always felt safe, supported and happy.
Upon leaving my house, Bailey was very helpful during the transition process and ensured I had fully enjoyed my time there.
Thank you very much to Bailey and the whole team - highly recommend!!

Reply from Linley & Simpson
I am very happy with the work completed by Max. He was professional, reliable, and carried out the repairs to a high standard. He explained everything clearly and advised me to wait 24 hours before using the tub to allow the sealant/silicone to fully dry, which showed care and attention to detail. The work was completed neatly, and I appreciate his patience and commitment to making sure everything was done properly. I would definitely recommend Max for his excellent service.

Reply from Linley & Simpson
Excellent service and highly recommended!
I would like to highlight the excellent customer service I received from Linley and Simpson.
A special thanks to Kieran, the Assistant Manager, who made a real difference throughout the process.
Clear explanations: He took the time to explain everything clearly and thoroughly, which gave me great peace of mind.
Proactive approach: Whenever a question or issue came up, he was always quick to help and actively looked for solutions.
I 100% recommend them to anyone looking for a reliable and professional service. Thank you, Kieran, and the team for all your help!

Reply from Linley & Simpson
Worked with Kieran Smith. He was amazing and professional

Reply from Linley & Simpson

Reply from Linley & Simpson
Tom from the Headingley office was very helpful, friendly and professional from start to finish. As a first time buyer, the process has been made a lot easier as a result - thank you!

Reply from Linley & Simpson
I recently required some remedial painting to my rental property; explained my requirements and from start to finish everything was managed super-efficiently by Mairi Neale at the Beverley office. The decorating was completed to a high standard at a competitive quote & Mairi managed the timescales of the work as well as liaising with the Tenants' throughout. Excellent service again from L&S. Thank you!

Reply from Linley & Simpson
Fantastic service and experience from the first introduction to the MA and advice from Michael through the day to day work with Paige and Kieran and then with Inez through the legal process.
The whole team communicated extremely well and made sure everything went through satisfactorily.
I recommend Michael and his entire Headingley team very highly!!!

Reply from Linley & Simpson
Very professional nothing too much trouble and handled swiftly.

Reply from Linley & Simpson
Had an issue with the oven at my rented property, The oven just stopped heating up properly.
Contacted Linley&Simpson and got a call from the contractor the same day. I was thoroughly informed about the stages of resolving the issue.
As a result - got brand new oven in less than 3-4 days thanks to Keyleigh Hardy!

Reply from Linley & Simpson
Very smooth and supported marketing and sales service from Tom & Michael :-)

Reply from Linley & Simpson
My problem was dealt with swiftly by Natasha Riddle. Thank you.

Reply from Linley & Simpson
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