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Linen Cupboard Reviews 

1,553
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 642 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, beautiful materials, and the wonderful variety of available sizes that perfectly fit specialist beds. Consumers also deeply appreciate the remarkably fast delivery service and friendly support that ensures online orders arrive promptly and completely without any hassle. Some reviewers were not happy with certain items, mentioning that the fabric felt quite stiff and proved very difficult to iron smoothly. A few other people also felt that delivery occasionally experienced unexpected carrier delays or that specific products did not fully meet their personal expectations.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the wonderful merchandise and excellent range... See more

Quality

Consumers find quality to be positive and consistently praise the wonderful merchandise, soft materials, and... See more

Delivery service

Customers report positive experiences with delivery service, consistently noting prompt and fast arrivals.... See more

Order

Users describe positive satisfaction with the order process, highlighting that it is seamless and easy to... See more

Service

Customers consistently note positive experiences with service, highlighting reliability and promptness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service from Selena over two or three weeks. Items ordered sequentially and all received in the time frame quoted. King-size pillows and liners - great. Fitted sheets and pillow... See more

Company replied

Rated 5 out of 5 stars

Got good quality bedding and new pillows. I'm disabled and spend most of my time lying down on my bed. I've been using 3ft poster pillows + square king-size pillows for months and had little sleep. No... See more

Company replied

Rated 5 out of 5 stars

Super quick delivery and beautiful bedding. Finally a company who makes oversized pillowcases for my king sized box edge pillows. A good price for perfect quality. Thank you very much. 🤗

Company replied

Rated 5 out of 5 stars

We purchased a Jersey Cotton Fitted Sheet Small Single 2ft 6” x 6ft 3” White. Found it easy to order online and delivery was trouble free. Before fitting to mattress we washed it as recommended.... See more

Company replied


Company details

  1. Bedding Store

Written by the company

At The Linen Cupboard, we are dedicated to providing luxurious bed linen crafted with the finest materials and exceptional attention to detail. Our extensive range includes 100% pure linen bedding, Supima cotton sheets, and eucalyptus bed linen, all sourced from the best producers in Europe. We take pride in our eco-friendly practices, using organic cotton and sustainable materials to ensure a premium sleeping experience without compromising on environmental responsibility. Our pillows, duvets, and mattress toppers are handmade in the UK, featuring high-quality fillings, 100% cotton casings, and meticulous stitching for comfort and durability. With products designed to provide superior softness and breathability, we aim to enhance your sleep quality with each purchase. We believe in transparency and ethical sourcing, ensuring every product meets our high standards of quality and sustainability. Join our community of satisfied customers and experience the difference that premium, ethically-made bedding can make. Visit us at The Linen Cupboard to explore our collection and transform your bedroom into a haven of comfort and style.

The Linen Cupboard Customer Promise

Written by the company

At The Linen Cupboard, we are dedicated to bringing you the finest, ethically sourced bed linen that transforms your sleep experience. Here’s our promise to you:
At The Linen Cupboard, we commit to delivering the finest, ethically sourced bed linen. Our products are crafted from premium materials like pure linen, Supima cotton, and eucalyptus fibers, ensuring unmatched comfort and durability. We proudly handcraft all pillows, duvets, and mattress toppers in the UK, guaranteeing superior quality and craftsmanship. We prioritize ethical sourcing and sustainable practices, partnering with trusted European producers. Our focus is on providing exceptional comfort through breathable, temperature-regulating fabrics. Customer satisfaction is our top priority. Enjoy a seamless shopping experience with fast shipping and responsive customer service. Thank you for choosing The Linen Cupboard for your luxury bedding needs.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(1,553)

628 reviews in the last 12 months

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Rated 1 out of 5 stars

Could not supply what I ordered

Could not supply what I ordered and took 3 weeks to tell me so! When I checked the product was still displayed on the website for purchase! Also asked them to stop sending emails to review a product I never received but they still keep sending them. Would give 0 stars if possible

28 April 2026
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Reply from Linen Cupboard

Hi Johann, Thank you for your review regarding your Fitted Sheets purchase with us. Regrettably we were unable to bespoke make the Sheets you ordered from us due to a supply issue with the cloth. I realise this is very disappointing. We did email you to offer any alternative option from our website and acknowledged we would be happy to honour the price difference given this was our mistake. I am sincerely sorry this was not a good resolution for you personally and for any inconvenience.
Kind regards, Selena.

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service. Used a few times now, never disappointed

27 April 2026
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Reply from Linen Cupboard

Hi Tracey, Thank you for a brilliant 5 star review. We would love to assist you again in the future.
Kind regards, Selena.

Rated 5 out of 5 stars

Warren Evans mattress sizings

No problems in getting a replacement good quality unusual sized fitted sheet for a warren Evans mattress. Will use linen cupboard again.

27 April 2026
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Reply from Linen Cupboard

Hi Sue, Thank you for your 5 star review of the Small Super king size Fitted Sheet. We will be happy to assist you again in the future.
Kind regards, Selena.

Rated 2 out of 5 stars

Although good product the people don't…

Although good product the people don't seem to know their products as I purposefully asked about envelope opening pillow cases and received standard due to company not stocking items I asked about

1 May 2026
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Reply from Linen Cupboard

Hi Gary, Thank you for taking the time to provide a review. Our Pillowcases are indeed envelope enclosures. I am sorry if there has been a mis communication somewhere and please do not hesitate to contact us again if we can clarify any details for you.
Kind regards, Selena.

Rated 5 out of 5 stars

Regular customer because great choice-…

Regular customer because great choice- high quality and British

1 May 2026
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Reply from Linen Cupboard

Hi Tricia, Thank you for shopping with us since 2020. I can see you have placed many orders with us. We very much appreciate your 5 star and helpful review.
Kind regards, Selena.

Rated 3 out of 5 stars

The quilt cover didn’t come with…

The quilt cover didn’t come with matching pillowcases as they always do . Ordered what I thought were spare matching the underside of the cover as I usually do so unless I spend more I don’t have a complete set. Most disappointing. Got in touch with customer support but have had no response

29 June 2026
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Reply from Linen Cupboard

Hi Susan, Thank you for your recent Pillowcase purchase with us. I am sorry as I am unable to see any other orders for you. Please do not hesitate to contact us on 01484 716282. If we are chatting with other customers please leave us a message and we will call you back. Alternatively please email us at mail@linencupboard.co.uk
Kind regards, Selena.

Rated 5 out of 5 stars

every item i ordered was excellant…

every item i ordered was excellant quality so fresh and washed well

29 April 2026
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Reply from Linen Cupboard

Hi Darlene, Thank you for your recent orders and 5 star review. It is lovely to hear your items are excellent quality and washing well.
Kind regards, Selena.

Rated 5 out of 5 stars

Excellent quality products

Excellent quality products. I especially love the topper. - makes you feel you are sleeping on a cloud!

29 April 2026
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Reply from Linen Cupboard

Hi Richard, Thank you for your excellent review of the British 5 Star Hotel Supply Topper. They really do have a cloud like feel. We hope you continue to enjoy the rest of the products you have chosen from us.
Kind regards, Selena.

Rated 5 out of 5 stars

Easy to order

Easy to order
Arrived on time
Good product
Nice people to talk to

29 April 2026
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Reply from Linen Cupboard

Hi Catherine, Thank you so much for sharing a smooth experience of ordering with us. We would love to assist you again in the future.
Kind regards, Selena.

Rated 3 out of 5 stars

Efficient service, disappointing product

Delivery very efficient. We are fnding the sheets disappointing. Do not fit well. Told they were made to allow for shrinkage, but still not a neat fit after a few washings. All around elastic not good enough to help the fit. Look sloppy. Sheets at 400 thread count cotton come out of wash stiff as a board and very difficult to iron. We should have been warned in our conversation. We payed for a custom size and good fabric for our needs but feel we got neither. We have not raised this with the provider as it was probably too late once we 'd used them.

28 April 2026
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Reply from Linen Cupboard

Hi Marlene, Thank you for taking the time to provide a review. If the sheet does not fit correctly please can you measure the width, length and depth of your mattress and also the sheet. We can assist you and help make this right should you wish to contact us directly on 01484 716282 or email us us mail@linencupboard.co.uk We apologise for any inconvenience and look forward to hearing from you
Kind regards, Selena.

Rated 5 out of 5 stars

Recommended

Excellent quality products and quick delivery as always. Thank you.

25 June 2026
Unprompted review
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Reply from Linen Cupboard

Hi Emma, Thank you for an excellent 5 Star review and you are very welcome!
Kind regards, Selena.

Rated 5 out of 5 stars

The ease of ordering a great product

The ease of ordering a great product. The excellent delivery service. The ultra deep fitted sheets are worth every penny. Thank you - I will be ordering from you again. Janet

26 June 2026
Unprompted review
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Reply from Linen Cupboard

Hi Janet, This is great to hear thank you! We look forward to assisting you again in the future.
Kind regards, Selena.

Rated 5 out of 5 stars

Easy ordering process and speedy delivery.

I use the jersey stretch fitted sheets for our under sheet. They are easy care and long wear. I can recommend them as there’s no ironing needed. The sheets just stretch to the mattress. Brilliant!

19 June 2026
Unprompted review
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Reply from Linen Cupboard

Hi Ruth, Thank you for a brilliant review. It is great to hear your sheets fit the mattress well and no ironing is required. We appreciate your helpful comments.
Kind regards, Selena.

Rated 5 out of 5 stars

I always buy my bed sheets from Linen…

I always buy my bed sheets from Linen Cupboard. I’ve just bought the new linen bamboo sheets which are really soft & cool to sleep on and don’t need ironing. I also bought the summer duvet which is perfect in extreme heat. Fantastic next day delivery as well. Would recommend.

23 June 2026
Unprompted review
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Reply from Linen Cupboard

Hi Melanie, It sounds like your bed is the dreamy one to sleep in right now in the heatwave! The Linen Bamboo range is so much cooler and breathable and really does make a difference. Thank you for your recommendation and your custom! Enjoy!
Kind regards, Selena.

Rated 1 out of 5 stars

Size not accurate and cotton very stiff

I bought a 160cm x 200cm fitted sheet for deep mattress but l have to pull so hard to fit it. I went to France and bought another 160x200 fitted sheet and fits perfectly… so clearly your sizes are not accurate and l found the cotton very stiff.

22 April 2026
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Reply from Linen Cupboard

Hi Sandra, Thank you for your review of the European size Fitted Sheet. I am so sorry to hear that the size does not seem quite right. We do have our Cotton Sheets made fractionally oversized to allow for the first washes. If the width and depth dimensions of your mattress are the same as on our website there should not be an issue. I am wondering if the depth of the sheet may not be deep enough. Also with the sheet being a rectangle, sometimes it can be that the sheet needs rotating on the mattress. Please do not hesitate to contact us directly as this is something we can resolve for you by email or phone call directly. As an independent family run business reviews are very important to us so please do not hesitate to contact us directly so we can make this right for you. mail@linencupboard.co.uk
Kind regards, Selena.

Rated 5 out of 5 stars

Perfect weight duvet - especially during heatwave …

During the current heatwave we were looking for a light-weight duvet made of natural fibres. The Linen Cupboard 100% cotton 1.2 tog duvet is an absolutely perfect weight (whereas using just a sheet is too thin). We have always had excellent service from Linen Cupboard and all items have arrived promptly after ordering.

24 June 2026
Unprompted review
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Reply from Linen Cupboard

Hi Gillian, Cotton Summer 1.2 Tog Duvets have proved extremely popular indeed. As you say it is just a tad more weight than a sheet for an optimum comfortable nights sleep. Thank you for very helpful comments.
Kind regards, Selena.

Rated 5 out of 5 stars

Oversized pillowcases

I’ve purchased the oversized jersey melange pillowcases twice now from Linen Cupboard. They are the perfect size for my pillows. The pillow isn’t all bunched up inside anymore which makes the pillow feel hard to lie on, like with previous standard ones. I had searched around for larger pillowcases on other websites but only could find king size which are definitely not the right size for a standard pillow. These oversized jersey melange pillowcases slip on perfectly and are so soft and excellent quality. I’m so happy I found Linen Cupboard. I will only be purchasing from them in future 😊

19 June 2026
Unprompted review
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Reply from Linen Cupboard

Hi Marie, Pillows can be much plumper and fuller or 3 dimensional shaped so larger Oversized Pillowcases are a must. We are pleased you love the Almond colourway Jersey range. We look forward to serving you again in the future and thank you!
Kind regards, Selena.

Rated 1 out of 5 stars

A complete waste of £180

I knew I was in trouble as soon as the courier handed me my Luxury Giza Cotton double duvet cover and fitted sheet in a weightless parcel the size of a hardback book.
The cover closes with 5 buttonholes but only 4 buttons which are not concealed. So for £180 you look at a broken line of buttons or turn it over and wake up with a button stuck between your toes.
Didn't feel nice to sleep on so after 3 nights currently in the wash headed for the airing cupboard.
Selena, I tried to phone you but (during normal office hours) your phone went straight to email.
What kind of company does that?

20 June 2026
Unprompted review
Linen Cupboard logo

Reply from Linen Cupboard

Hi there, Thank you for your review of the Egyptian Cotton Duvet Cover. It is unusual to hear that you have an issue with the button enclosures. Please can you call the main Linen Cupboard telephone number 01484 716282 so this can be rectified straight away. I think you may have called my mobile number whilst I have been on annual leave. I am sincerely sorry for any inconvenience and hopefully once we have rectified the issues you have you could perhaps review us further.
Kind regards, Selena.

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