Lily Comms - Business Communications and IT Solutions Reviews 

2,114
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 285 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional helpfulness of the staff, noting that engineers go above and beyond during installations and system setups. People are extremely satisfied with the smooth remote service, clear communication, and prompt responses when resolving complex technical issues. Consumers find the overall process entirely stress-free, enthusiastically praising the knowledgeable team for making every single interaction pleasant and highly productive. However, some reviewers were notably not happy with occasional long delays for engineer visits and underperforming support. A few individuals also expressed frustration regarding unfulfilled promises and ongoing communication hurdles with the service.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising the exceptional professionalism, knowledge, and... See more

Service

Consumers find service to be exceptionally positive, praising the professional, knowledgeable, and efficient... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being polite,... See more

User experience

People report high satisfaction with the user experience, expressing appreciation for the thorough guidance... See more

Response time

Customers reported strong satisfaction with the response time, noting that support agents answered queries... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lily's engineer, Richard spent the day with us setting up our new phones. He was very friendly attentive, and helped with any initial issues we were having. He went above and beyond to make sure we we... See more

Company replied

Rated 5 out of 5 stars

Aidan and Ollie have been amazing, from the very first point of communication, throughout the journey and install, to the very end. They been nothing but professional, helpful and punctual. There... See more

Company replied

Rated 5 out of 5 stars

Beijhon, the Lily engineer, was very pleasant to work with. He kept me informed about what was happening during the install. We had some issues with the previous provider, and he kept very calm... See more

Company replied

Rated 5 out of 5 stars

Andy and Cobi couldnt have been more helpful in the past few weeks supporting me getting back operational with certain aspects that were causing me access issues. Cannot fault them one bit. Excellent... See more

Company replied


Company details

  1. Conference Calling Service
  2. also in
  3. Cloud Computing Service
  4. Cloud Storage Service
  5. Computer Security Service
  6. Telecommunications Service Provider
  7. Video Conferencing Service

Written by the company

Remove the hassle from your business services! At Lily, we provide innovative and cost-effective solutions to SME’s. Our focus is to do everything we can to develop your business by: • Improving your operations • Creating efficiencies • Increasing revenue • And saving you money! Our approach is to get to know your business, the solutions you are using and your current needs and requirements. Equipped with this wealth of knowledge we can be confident you will be delighted with our chosen solution. We have a huge eco-system of products and services meaning you can have all your solutions under one roof, making it simple to manage and cost effective. Our portfolio includes cloud, on-premise systems, connectivity, IT, mobile, energy and merchant services! As part of our service you receive a dedicated Account Manager who actually cares about your business and will be able to provide you with advice when required.

Remove the hassle from your business services!

Written by the company

At Lily, we provide innovative and cost-effective solutions to SME’s.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,114)

269 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Patrice was super helpful

Patrice was super helpful; and was able to install and complete issues with our new 8x8 system we were struggling to download and set up and he went around our office to ensure we were all completed
thank you

12 May 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hello Vanessa,

Thank you for taking the time to leave us a 5-star review and your comments regarding Patrice!

Lily

Rated 5 out of 5 stars

We had a very positive experience with…

We had a very positive experience with Lilli Coms Ltd. Their team was professional, responsive, and easy to work with from start to finish. Communication was clear throughout the process, and they made sure everything was handled efficiently and on time.

What stood out most was oliver’s excellent customer service and attention to detail. Oliver was always willing to answer questions and made the whole experience smooth and stress-free.

A massive thank you to Oliver who has attended more then once and Aidan who visited our office initially with Oliver.

I would highly recommend Lilli Coms Ltd to anyone looking for reliable and professional service.

11 May 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Ana,

Thank you for your feedback! We appreciate your positive comments about Oliver. Your 5-star rating is greatly appreciated. We will make sure to pass along your appreciation to him!

Thanks again and take care,

Lily

Rated 5 out of 5 stars

Hamzah was very helpful setting up add…

Hamzah was very helpful setting up add ins for Claude AI on my system.

11 May 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hello,

Thank you for taking the time to leave us a 5-star review and your comments regarding Hamzah!

Lily

Rated 5 out of 5 stars

Hamzah was incredibly helpful and…

Hamzah was incredibly helpful and friendly in getting my new device set up. He went out of his way to ensure I had all I needed on my new machine.

11 May 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hello Ellie,

Thank you for your feedback! We appreciate your positive comments about Hamzah. Your 5-star rating is greatly appreciated. We will make sure to pass along your appreciation to him!

Thanks again and take care,

Lily

Rated 5 out of 5 stars

Hamzah

Hamzah - was very help came out within 15mins and solved our issue.

10 May 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hello,

Thank you for taking the time to leave us a 5-star review and your comments regarding Hamzah!

Lily

Rated 5 out of 5 stars

Patrice from Lilly Technical Support…

Patrice from Lilly Technical Support was extremely helpful and professional in resolving the issues with my laptop. They were patient, knowledgeable, and made the whole process straightforward and stress-free. Patrice successfully helped me reconnect and print to the office printer, ensuring everything was working properly before finishing the support session. Excellent customer service and technical support throughout — very much appreciated

8 May 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi George,

Thank you for your wonderful review!

Positive reviews such as yours are a great boost for our team who are working very hard to make sure we deliver great customer service.

We will make sure to pass along your appreciation to Patrice!

Thanks again,
Lily

Rated 5 out of 5 stars

5* Customer Service

Always a great experience with any Lily Comms interaction. Cheers for helping, Benny!

7 May 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi R Stimpson,

We're delighted to hear you're pleased with the service provided by Benny!

Thanks for leaving your review,

Lily

Rated 5 out of 5 stars

Aidan and Ollie have been amazing

Aidan and Ollie have been amazing, from the very first point of communication, throughout the journey and install, to the very end. They been nothing but professional, helpful and punctual. There work has been flawless, showing great workmanship and attention to detail. Will always rave on about these 2 from Lily!!

Amit
Director
Divine Group

7 May 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Amit,

Many thanks for your review. Positive reviews such as yours are a great boost for our team who are working very hard to make sure we deliver great customer service.

Thanks again and take care,

Lily

Rated 5 out of 5 stars

Ashley was very helpful and sorted my …

Ashley was very helpful and sorted my IT problem out promptly

7 May 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Lloyd,

We're delighted to hear you're pleased with the service provided by Ashley!

Thanks for leaving your review,

Lily

Rated 5 out of 5 stars

Jack was really helpful and responsive

Jack was really helpful and responsive! Also fixed our wifi issue really quickly !

6 May 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Paige,

We're delighted to hear you're pleased with the service provided by Jack!

Thanks for leaving your review,

Lily

Rated 5 out of 5 stars

Great service!

Dealt with Jacob, knowledgeable and good to talk to, sorted my issues with my MacBook connectivity in good time, many thanks!

6 May 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Robin,

Many thanks for your review. Positive reviews such as yours are a great boost for our team who are working very hard to make sure we deliver great customer service.

Thanks again and take care,

Lily

Rated 5 out of 5 stars

EXCELEENT SERVICE FROM RICHARD CAVANAGH

Richard Cavanagh was very professional, helpful, and knowledgeable. Keep it up and please dont lose him.

1 May 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi HP Fabric,

We're delighted to hear you're pleased with the service provided by Richard!

Thanks for leaving your review,

Lily

Rated 5 out of 5 stars

Brilliant Service

I got to speak to someone (Chris) straight away. He was excellent! Polite, calm, knew how to fix the issue and resolved it quickly. Brilliant service - thank you!

1 May 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Richard,

Many thanks for your review. Positive reviews such as yours are a great boost for our team who are working very hard to make sure we deliver great customer service.

We will make sure to pass along your appreciation to Chris!

Thanks again and take care,

Lily

Rated 5 out of 5 stars

Oliver was very helpful and…

Oliver was very helpful and professional when helping us to move our services over to Lily.

29 April 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi David,

We're delighted to hear you're pleased with the service provided by Oliver!

Thanks for leaving your review,

Lily

Rated 5 out of 5 stars

We have been collaborating with Lily…

We have been collaborating with Lily for several years now, and I would like to share a note of appreciation regarding Deja Hall. Her professionalism and troubleshooting skills are outstanding. I often reach out to her because she is truly someone who can help and remains patient with any queries that come up.

29 April 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Hanna,

Many thanks for your review. Positive reviews such as yours are a great boost for our team who are working very hard to make sure we deliver great customer service!

We will make sure to pass along your appreciation to her!

Thanks again and take care,

Lily

Rated 5 out of 5 stars

Yet more great service from Jacob and…

Yet more great service from Jacob and the team at Lilly. Always a quick and professional job.

28 April 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Mark,

We're delighted to hear you're pleased with the service provided by Jacob.

Thanks for leaving your review,
Lily

Rated 5 out of 5 stars

Jason is very helpful and efficient.

Jason is very helpful and efficient.

23 April 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Ysobel,

Thank you for taking the time to leave us a 5-star review and your comments regarding Jacob.

Lily

Rated 5 out of 5 stars

Richard was very capable and helpful as…

Richard was very capable and helpful as well as friendly.

23 April 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Classic Cleaners,

We're delighted to hear you're pleased with the service provided by Richard.

Thanks for leaving your review,
Lily

Rated 1 out of 5 stars

Appalling service

We have been contacting the phone for months as the Internet and phones keep going down. Our guests are appalled. The latest was they could not send an engineer for at least two weeks. I could not recommend Lily to anybody..

20 April 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Ronald,

We're sorry to hear of your experience and we are aware that our Technical Support Team have contacted you in relation to the challenges and to reach a full resolution as quickly as possible.

Kind regards,
Lily

Rated 5 out of 5 stars

Excellent service from Beijhon today

Excellent service from Beijhon at Lily Communications today. He was brilliant at getting our system and voicemail set up quickly and efficiently. The staff training was clear and easy to follow, making sure we all felt confident with the setup. Highly recommend Beijhon and the team for their professionalism and support!

17 April 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hello,

Many thanks for your review! Positive reviews such as yours are a great boost for our team who are working very hard to make sure we deliver great customer service.

Thanks again and take care,

Lily

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look