Lightfoot Reviews 

1,316
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 178 reviews, reviewers had a great experience with this company. Customers praise the app and system for significantly improving driving skills and promoting safer habits. Many find the app easy to use, appreciating its help in driving carefully and economically. Reviewers also highlight engaging competitions and incentives, offering opportunities to win prizes and making the experience rewarding. The support team is often commended for quick, helpful assistance. However, some people mentioned the system can be overly sensitive, penalizing necessary acceleration or specific vehicle types like hybrid vans. A few other people also felt the app lacks detailed feedback on score changes, making improvement difficult. Additionally, some reviewers noted that winning prizes is rare or the prize system is unclear.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, with many finding the app easy to use and helpful... See more

Product

Customers consistently note ambiguous experiences with the product, with some reviewers praising it as a... See more

Application

Reviewers highlight positive aspects of the app, praising its ability to improve driving and environmental... See more

Staff

Customers had positive experiences with staff, praising their helpfulness and efficiency. Reviewers... See more

Competition

Clients share positive opinions on competition, finding them to be a great incentive for good driving and a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good App, makes you drive safer naturally, the odd small prize is a great incentive My only gripe, is you can't see how and why youve scored what you've scored, that would be beneficial to to see... See more

Company replied

Rated 5 out of 5 stars

After having a mid route change of van, I was awarded five penalties on my original vehicle. I contacted Lightfoot to explain that a change of vehicle had occurred and the penalty points were at a t... See more

Company replied

Rated 5 out of 5 stars

Expectations set, managed and surpassed! Great customer service, realistic pricing and an outstanding result. genuinely a lovely guy to deal with and deserves to be very successful! We'll use Colin a... See more

Company replied

Rated 5 out of 5 stars

I've driven for over 40 years and can honestly say that lightfoot has taught me to be a better driver in the last few years. Even when you drive a vehicle without Lightfoot, it becomes apparent that y... See more

Company replied


Company details

  1. Telematics Service
  2. Business to Business Service
  3. Electronics Company
  4. Electronics Manufacturer
  5. GPS Supplier
  6. Software Company

Written by the company

Lightfoot has been specifically designed to help businesses run safer and more efficient fleets.​ Unlike traditional big-brother black boxes, Lightfoot is all about the driver, the human-in-the-machine, and the person with the power to make the difference. ​ Lightfoot empowers those in the driving seat to drive change by adapting their driving style through visual and audible prompts from our unique in-cab device. ​ When drivers adapt to Lightfoot's smoother driving style, they become 'Elite Drivers' (scoring 85% or above). For some drivers that’s a big change, for others a small change, for some it’s no change at all.​ ‘Elite Drivers’ receive benefits and rewards via the Lightfoot app, which includes features such as The Drivers Lottery where 1 in 10 ‘Elite Drivers’ win cash prizes every week - we are the world’s first technology to reward better driving.​ When a fleet as a whole achieves Elite status, this can result in reductions in fuel consumption and emissions of up to 15%, reductions accidents by up to 40% and wear and tear costs reduced by up to 45%. ​ Lightfoot is the only Insurer-endorsed driver safety technology thanks to validated accident reduction results seen over millions of miles of driving data. ​ Lightfoot is installed in 30k+ vehicles and is used by 50k+ drivers from more than 200 companies who are committed to safer, greener and more efficient motoring.​ If you are a business customer already using Lightfoot and require support, please contact your Account Manager or support@lightfoot.co.uk ​ ​ If you’re a Lightfoot driver – our Engagement Team would love to hear about your experience through driverrewards@Lightfoot.co.uk - the Engagement team are here exclusively to help you the drivers, not your employers. ​ We understand that changing years of driving habits can be challenging and even irritating at first. Remember, you don’t need to be perfect, the target is 85% not 100%, which gives you plenty of scope to drive in the amber and red when required and still achieve ‘Elite Driver’ status.​ We created our industry-first driver engagement platform – real cash, real rewards, real prizes, real winners – to ensure drivers are rewarded for challenge and inconvenience of adapting to Lightfoot. One in ten ‘Elite Drivers’ win cash prizes every week through The Drivers’ Lottery. ​ As a driver, you are one of more than 50,000 using Lightfoot. The vast majority of drivers are happy with the experience, but a tiny proportion (0.1%) have used this forum to express their displeasure. We hope that your experience has been a positive one and that you’re here just having a look around, but if you are frustrated and here to vent your rage then please instead contact our Engagement team via driverperks@Lightfoot.co.uk - the Engagement team are here exclusively to help you.. ​


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(1,316)

173 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Its okay

It's good app but considering how high my score has been I haven't been rewarded that well .it doesn't give us drivers much encouragement to have a Lightfoot

17 March 2026
Unprompted review
Lightfoot logo

Reply from Lightfoot

Hello Ian, just like the normal lottery, there is no guarantee that you will win, but we do ensure we always offer a 1 in 9 chance of winning, no matter how many people are eligible. With a chance to win up to £100 every week, we do recommend that you keep entering, as you could be the next big winner.

Rated 5 out of 5 stars

Excellent Customer service

Excellent Customer service happy to help and go above and beyond until the problem is finally resolved special mention to James for all his outstanding help

16 March 2026
Lightfoot logo

Reply from Lightfoot

Hi Gary, thank you so much for leaving this wonderful review. I will make sure James gets this.

Rated 5 out of 5 stars

Great app and great service

Great app and great service.
Sorted out my login problem immediately, thank you guys.

10 March 2026
Lightfoot logo

Reply from Lightfoot

Hi Rob, thank you for taking the time to leave this fantastic review. I am glad your issue was resolved immediately.

Rated 5 out of 5 stars

Loving Lightfoot

Loving Lightfoot, Gives drivers an aim to achieve whilst adding safety

3 March 2026
Unprompted review
Lightfoot logo

Reply from Lightfoot

Thank you for the amazing feedback Wayne.

Rated 3 out of 5 stars

Good idea but penalises acceleration…

Good idea but penalises acceleration even when significant acceleration is required for safe driving such as joining major road via short slop road.

24 February 2026
Unprompted review
Lightfoot logo

Reply from Lightfoot

Hi Alex, thank you for the feedback. We're sorry to hear that it's taking a while to get used to your Lightfoot device. Please remember that you are in control of the vehicle and should use your own best judgment to drive safely. Lightfoot does not measure your speed but the efficiency of your driving. There are times when you must drive inefficiently, for example, joining a motorway from a slip road or at a roundabout. This is why we set the Elite Driver score at 85% to allow for real-world situations.

Rated 5 out of 5 stars

Beyond Expectations

Expectations set, managed and surpassed! Great customer service, realistic pricing and an outstanding result. genuinely a lovely guy to deal with and deserves to be very successful! We'll use Colin and his team for any and all future cleaning needs.

19 February 2026
Unprompted review
Lightfoot logo

Reply from Lightfoot

Hello, thank you for the fantastic feedback. It's good to see that we have surpassed your expectations and that you are happy to be with Lightfoot.

Rated 5 out of 5 stars

Have been using now for 2 Years

Have been using now for 2 Years, it has really made me more concious of my driving style and cerfainly has made a difference to my accelorating away from traffic lights and road junctions,building up gradual speed to join a busy road is difficult to maintain a 100% driver score.

17 February 2026
Unprompted review
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Reply from Lightfoot

Hi Richard, this is really great to hear, and exactly what we like to hear at Lightfoot, as this is what we are trying to achieve.

Rated 5 out of 5 stars

Abbeyfeale drivers…

I think you should be rewarded more if you have a consistent high score

6 February 2026
Unprompted review
Lightfoot logo

Reply from Lightfoot

Hi Kieran, thank you for your feedback. I will pass it on to the team.

Rated 1 out of 5 stars

Worst device ever

Worst device ever. Never consistent, I passed my driving test 32 years ago and do not need a stupid device highlighting how I should drive

10 February 2026
Unprompted review
Lightfoot logo

Reply from Lightfoot

Hello, we are sorry to hear that you are not currently enjoying the Lightfoot driving experience, but please remember it is not telling you how to drive, as you are at all times in control of the vehicle. It is merely guiding you on becoming a more efficient, careful driver. Over time, most of our drivers learn to treat the device as a useful advisor to help them become more sustainable, where possible - I hope you will find this starts to happen for you too!

Rated 5 out of 5 stars

What's not to dislike when you are…

What's not to dislike when you are rewarded for what you do naturally. Rewards for doing your job safely and efficiently

4 February 2026
Unprompted review
Lightfoot logo

Reply from Lightfoot

Hello, this is what we like to hear, and it is completely true - you are being rewarded extra for just doing your job well!

Rated 5 out of 5 stars

I have great experience with lightfoot…

I have great experience with lightfoot because it keep track driving skills, and it also help you drive safely.

2 February 2026
Unprompted review
Lightfoot logo

Reply from Lightfoot

Hi Amar, this is so great to hear. Thank you for taking the time to leave a fantastic review.

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