LightBulbs Direct Ltd Reviews 30,692

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 142 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent service and efficient delivery. Customers found the ordering process simple and appreciated the wide selection of products, including hard-to-find bulbs, which made it easy to get exactly what they needed. Many people highlighted the promptness of delivery and the good quality of the items received, often noting that products arrived well-packaged and intact. However, some customers experienced issues with product quality, receiving items that were not working, broken on arrival, or failed shortly after use. There were also instances where the wrong size or type of product was sent, or where packaging was deemed insufficient, leading to damaged goods.

What people talk about most

Product

People report positive experiences with product, often highlighting the good quality, value for money, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising prompt and fast delivery, with... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the good quality of products, including... See more

Order

Customers consistently note positive experiences with order, praising the easy ordering process and prompt... See more

Service

Reviewers highlight positive aspects of service, consistently praising the quality, efficiency, and speed of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having only moved in three years ago this was the first kitchen spotlight that needed replacing. Taking the details from the old bulb made the ordering process simple. The bulbs arrived undamaged in a... See more

Rated 5 out of 5 stars

From order to delivery the service has been excellent. We found that one of the bulb was not working. Once reported the company was prompt is sending a replacement- not many companies these days are q... See more

Rated 5 out of 5 stars

Perfect warm lighting for my stall in the evening. Strung internally around three sides they provided an inviting glow which provided just enough light. Being plastic meant they didn’t break and eac... See more

Rated 5 out of 5 stars

I searched online for a branded light and found Lightbulbs Direct offering the best price. Delivery was in the specified time and it arrived well packed and 1st class condition. Would definitely look... See more


Company details

  1. Lighting Store
  2. Light Bulb Supplier
  3. Lighting Wholesaler
  4. Office Supply Store

About LightBulbs Direct Ltd

Written by the company

Lightbulbs Direct: Your One-Stop Lighting Shop

Lightbulbs Direct is the UK's leading online retailer for all your lighting needs. With over two decades of experience, we offer an unparalleled range of high-quality light bulbs and fittings at unbeatable prices. Our knowledgeable team is passionate about lighting and dedicated to helping you find the perfect solution for your home or business. From classic incandescent bulbs to energy-efficient LED options, we've got you covered.

Struggling to choose?

Our comprehensive buying guides and informative blog are packed with tips and advice.

Let Lightbulbs Direct illuminate your world.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

31K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Disappointed

I have ordered Crompton Lamps LED GLS 4.2W E27 Dimmable Filament (3 Pack) Warm White Clear (40W Eqv in the hope that they will lest longer than the Osram ones. Two lasted only three months and one lasted 3 weeks. They we’re meant to have a 15 year guarantee.

26 May 2025
Rated 5 out of 5 stars

Having only moved in three years ago…

Having only moved in three years ago this was the first kitchen spotlight that needed replacing. Taking the details from the old bulb made the ordering process simple. The bulbs arrived undamaged in a protective jiffy bag. I will use LightBulbs Direct again to replace my other spotlights, as the old ones appear dull in comparison.

24 May 2025
Rated 1 out of 5 stars

Shameful customer service

Shameful customer service. I’ll be honest here, one of the worst ever. I purchased some lightbulbs and I paid with one of their quick checkout payment, immediately after I noticed the wrong address but unfortunately, I couldn't do anything, my only hope was to email them, which I did exactly 30 sec after. There was no answer for two days, I sent another email, but still no answer, then had to call to finally get an answer. A rude lady just said my order was shipped and there is nothing they can do and that basically, I advised the wrong address; thanks, I know that, and that’s why you have customer service!!! Lost money and lightbulbs

27 May 2025
Unprompted review
LightBulbs Direct Ltd logo

Reply from LightBulbs Direct Ltd

Hi
We are very sorry you had problems with incorrect delivery details supplied to us when the order was placed. Unfortunately the order was placed on 24.05.25 Saturday and as we advise on our website our opening hours are 08:30am to 16.45pm Monday to Friday and then Monday 26th was a bank holiday and our offices were closed, so we were unable to make any changes, as our warehouse had already, picked, packed and shipped the order with Royal Mail whose 1st collection with us was 8am on 27th.
Again we can only apologise but we do try to help customers when they have made errors on their order but this is not always possible due to the our order picking and packing schedules.
Kind Regards
Lightbulbs-Direct Ltd

Rated 1 out of 5 stars

Shameful customer service, never had such bad customer service experience

Shameful customer service. I’ll be honest here, one of the worst ever. I purchased some lightbulbs and I paid with one of their quick checkout payment, immediately after I noticed the wrong address but unfortunately, I couldn't do anything, my only hope was to email them, which I did exactly 30 sec after. There was no answer for two days, I sent another email, but still no answer, then had to call to finally get an answer. A rude lady just said my order was shipped and there is nothing they can do and that basically, I advised the wrong address; thanks, I know that, and that’s why you have customer service!!! Lost money and lightbulbs

27 May 2025
Unprompted review
Rated 3 out of 5 stars

Not great customer service

Not great customer service, asked to make a change, heard nothing back from them, that was after talking on the phone to someone. If you can’t support your customers, you don’t have a business.

19 May 2025
LightBulbs Direct Ltd logo

Reply from LightBulbs Direct Ltd

Hi
We are very sorry but due to the nature of our ordering process, online only, we are unable to make any changes to orders as they are protected for your own security purposes and we are also unable to take payments over the phone. We can only apologise for any inconvenience this may have caused.
Kind Regards
Lightbulb-Direct Ltd

Rated 5 out of 5 stars

Excellen

Excellent Company to deal with. I always use them whenever I need lightbulbs. Website easy to use. Packaging very secure. Next day delivery. Would not hesitate to recommend.

27 April 2025

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