Lifeway Mobility Reviews 3,318

Overall you did a great job

Raul was very helpful & polite. He answered all of my questions and installed our chair in a timely manner. We would be happy to work with him again. I will tell my coworkers and family how easy the estimate & installation was. Keep up the wonderful work Raul!

Very professional from start to finish of getting our stairlift. I would recommend this company.

I recently had a ramp installed. Shawn was helpful describing my options and how it would look. Zach and Dan installed the ramp. They worked efficiently to complete the project. I was impressed with short time between contacting Lifeway Mobility to completion of of the ramp.

Taylor was excellent. Great work!

The installer was so great. He figured out the power issue we had. We will see how they handle i forgot to give Dr. Note to get taxes taken off. I can't say enough about Luis, I only wish he had asked me if I had Dr. Note. So much going on I forgot otherwise perfect. He was pleasant and professional.

Tyson did an excellent job installing the stairlift. After installing went over and demonstrated the unit.

The sales team, CJ Barnes and Anthony Russo, were wonderful in helping me choose a stair lift and find a price that worked best for me. In Nov 2025, Ms. Barnes came to my house, was friendly, and talked to me about their stair lift options and prices. She answered all of my questions to help me decide what was best for me. Mr. Russo followed up with me about purchasing a stair lift. I had a few phone calls with him, and he was always friendly and available to address my questions. He never pressured me to make a purchase but understood my financial concerns. I had two other companies come out to take measurements and provide a quote for a stair lift, but I chose Lifeway because of the great customer service I received from Ms. Barnes and Mr. Russo. I am hopeful that my experience with the installation and, if ever needed, the repair team will be the same excellent service that I received from the sales team.

Initial home visit by Pablo provided reassuring background on the company, explained the operation and installation considerations of a stair lift, discussed pros & cons of renting vs purchasing, provided detailed information on the available brands, their optional upgrades, and relevant costs. Very positive interaction.
Installation by John was timely,efficient, cordial, and with minimum disturbance to the household. His tutorial on the operation and maintenance of the stair lift was comprehensive. Again, a totally positive experience. The stair lift has now been in use for a week and is a blessing to our lives. We have great appreciation for this company and its staff.

I recently rented a stairlift from Lifeway Mobility. They were prompt, professional, and and courteous. The equipment was clean and in good condition. I recommend them highly.

Job well done. Replaced battery, cleaned wires and tightened bolts.

John, very knowledgeable
Very courteous, very professional.

The sales person and the installers were easy to deal with. The instaler AJ with his trainee were very detailed oriented.

Our technician John was extremely thorough and efficient on installation. He was so kind and patient with explaining and demonstrating how the stairlift worked to my 98 year old grandmother who just came home from the hospital. Great customer service, very happy!

Alex did a great job at assembling and showing me how the lift chair works. Would recommend him and the company for sure...

Alessandro was very courteous and is very knowledgeable
He was on time
He informed me how to maintain our chair lift
What a pleasant experience

Freddie C. was excellent! Took his time to explain the Bruno's festures and made the entire installation process a pleasure!

DO NOT BUY FROM THEM!! We had a chair lift installed on Monday, February 16th, less than 24 hours later our father passed away, without ever using the unit. It’s brand new! We paid over $5000 for the unit. I called them on Tuesday afternoon, after the initial shock of our Dad dying , in the hospital, where he had been since 2/14/26, to ask them to come return the unit. They stalled me off until 2/20/26 and then offered us a $500 refund to remove it! Talk about unethical!! This is extremely poor customer service!! We all know they will turn around and sell it, again, for $4500-5000! I was fine with a restocking fee, but not I
Over $4500! It’s absolute garbage that this is how they choose to handle it! I am disgusted by their complete lack of empathy! Even car dealers allow you to return a car!

UPDATE: We had no problem with a restocking fee. The rails are not $4500! Even with the "custom" cutting of the rails, the chair lift, itself, can be resold, and we all know it! Nice try! NO ONE HAS USED THE CHAIR, except your installer!

Straight forward quote followed by a professional installation.

We received excellent service from Joe Jr. on our Lifeway Mobility stairlift. He arrived on time and replaced a broken part and lubricated the stairlift. He was very pleasant and efficient. We are very pleased with the quality of his service.