Lidl.de Reviews 

Non-existing customer service. Kafkaesk!

Excellent service like back home in North Carolina.

Why is not the same in Danmark they have verdens bad service
And trustpilot many are dispointet

Lidl has improved a lot in the past years, I love how their cashiers are very polite and fast, I really appreaciate that they try to provide local fresh products, also their vegan section is very good and cheap, I generally buy here the best frozen berries(that sadly are not sold in the Italian Lidl) and in Italy I buy the vegan lasagna(that sadly is not sold here), I hope they will sell everywhere these astonishing good products, also I used to buy a baby oil washing detergent that now is not sold anymore anywhere. Please bring it back it was sooo good, it smelled of apricot crossaint and made the skin soft and hydrated.

bought a Silvercrest vegetable mixer, in spain, with 3 years guarantee, the plastic side broke down 6 months on product broken , you could see the plastic was made to break with time and vibration, the support phone is also premium, and i lost the ticket, you are supposed to send the broken item to a central shop , not your local lidle, wont buy any electrical stuff there...only food, the clothes are also pathetic quality, 1 wash and they look like you are a hobo

the guarantee is not managed by lidle either, you have to call SILVERCREST....., they make the electrical items to break fast!!...and it is premium phone number, also

It might be some kind of a joke. I made an order, but the shipment conditions wasn't accepted by DHL, so I never got the products because the order was sent back to Lidl. Then I made a new order and the same thing happened

Bought a Telefunken TV (which is not always reacting to the actions requested on the remote). Delivery is rather expensive and not without problems. Otherwise happy but would most likely not buy anything at Lidl online again.

i am new to germany and in the uk i am constantly ordering things online without any issues. i ordered a television from lidl because i needed one. the first tv didnt arrive and was sent back, sure, DHLs issue not Lidl. second time it was sent back, again DHL. but what followed was disgusting. it is now 43 days since giving up hope on getting a tv online. i asked for a refund a while back. every time i call the hotline they tell me they haven't recieved the second tv ( not my issue as i never even recieved it so i wasnt returning it) and now after 43 days they are still saying they havent checked the warehouse and they carry on holding my money rather than refunding it to me. how is this legal? it is an issue between lidl and dhl but i suffer the consequences because of these incompetent companies.
bottom line is;
DO NOT ORDER ONLINE. THEY ARE THIEVES.

Unbelievably bad service in Lidl Raasepori Raseborg in Finland. Staff ignore social distancing rules, a person physically pushed me out of his way to get to the till, straff reaction: "Oh, I didn't see" and " no we don't do that". I should sue you to make sure you train staff properly and implement social distancing and I definitely will if I get covid 19! Certainly will not shop there ever again and make sure this goes on social media. You are a disgrace.

Once more Lidl demonstrates that when it comes to incompetence, it's a global leader. Having requested a return label, I have been left waiting for several weeks, despite me having sent Lidl a reminder. Now, Lidl has sent me a demand for payment, instead of a return label. You have to marvel at an organisation that has, at every opportunity, demonstrated consisted incompetence.

DO NOT PURCHASE FROM LIDL.

Super!!Note1A++++

Thanks! Thumbs up to for the support!

from a foreign customer
happy new year and merry christmas, with 1 star only

im contacting you because I had a bad experience with the worker at the cashier in your store in koln, in emil/hoffman str 42 50996 koln hahnwald

Im first trying to resolve the problem amicably, prior to the formal complaint online
i want to give you a 1 time opportunity to resolve the problem without an online complaint

i want to know why the lidl worker at the cashier, with the terminal id 60104985, working at 16,40 on 09 november 2019, does not give the receipt to customers but in the opposite, she throws the receipts to customers

the receipt then flies to the floor

the weight of a receipt
is obviously light, so if she throws the receipts to customers, the paper will fly down on the floor and does not remain on the counter

someone could perhaps explaine the basics to that strangeworker

or otherwise, I suggest to any customer to throw her the bank notes, instead of giving her the bank notes normally, every time they want to pay

then, she will have to pick up bank notes from the floor, the entire day

what do you think, do you like the idea

Price great, quality great, service great

Very good. 10

Really bad customer service. It takes days to respond and never had any respond back afterwards. Had to open more case in order to get response. Seems like they only reply to 1 request and never follows up. Order takes ages to even see the status!

I tried to replace broken coffee machine as the product I bought was very poor quality and after few months started to leak.. I tried to replace it or get refund at shop but I was told I have to call customer service etc. I called them twice 1800201080 to exchange my broken coffee machine but no one contacted me back. They keep telling me to call again and again! The customer service is very unprofessional and poorly organized by probably extremely poor management! Don't waste your money buying stuff in Lidl.. as the quality is very poor and customer service doesn't exist!