Lewins Jewellers Reviews 

368
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the warm, friendly family-run nature of the business and the truly exceptional staff members. People note that the team is extremely knowledgeable, patient, and always ready to assist visitors without any sales pressure. Consumers frequently mention the high quality of products, beautiful selections, and very fair pricing when buying or selling items. Shoppers also appreciate the meticulous repair services, stating that treasured personal pieces are restored with great care and expertise. Visitors always feel welcome and completely confident in the reliable, trustworthy service provided by the local team.

What people talk about most

Staff

Reviewers express immense satisfaction regarding the staff, frequently highlighting their helpfulness,... See more

Service

Users describe positive interactions with service, highlighting an honest, friendly, and highly professional... See more

Product

Customers consistently note positive experiences with product, sharing their satisfaction with the fantastic... See more

Price

People report positive experiences with price, frequently highlighting very competitive rates and fair market... See more

Quality

Consumers express deep satisfaction with the outstanding quality of both the jewellery and the repair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wonderful experience very friendly honest and helpful, wouldn’t hesitate to totally recommend whether your buying or selling . I have brought from here a few years ago and really pleased with all my... See more

Rated 5 out of 5 stars

Absolutely wonderful service received by Mehmet at Lewins. I had 3 pieces of jewellery repaired and cannot fault the service. Mehmet is such a credit to his profession and family, always polite and kn... See more

Rated 5 out of 5 stars

I found it hard to find a business where I could sell my gold & feel assured that I would not be taken advantage of or be ripped off. Thankfully I came across this warm & honest family business.... See more

Rated 5 out of 5 stars

I have been in and out the lewins jewellers shop since I was kid I still go there now to this day to get most of my old school jeweller they sell They are fair and honest working family business... See more


Company details

  1. Jeweler
  2. Jewelry Repair Service
  3. Jewelry Store

Written by the company

Lewins Jewellers is an independent family-run jewellers, established since 1934, based in the heart of Sutton. With a rich heritage in fine jewellery, timepieces and vintage treasures. Our customers come to us for our variety of quality designs, and trust us to find the perfect piece for them. We offer an extensive range of services: jewellery repairs, jewellery design and re-modelling, watch batteries and services, jewellery valuations for insurance and probate.


Contact info

5.0

Excellent

TrustScore 5 out of 5

368 reviews

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5.0

All reviews

(368)

125 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Being Grateful.

I have always gone to Lewis for various repairs for watches etc. the service has always been excellent. All who work have been polite extremely helpful and trustworthy and I have had no reason to complain or criticise their work,
I have also recommended Lewins to friends in the past.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Great jewellers

This jewellers was recommended to me and I was not disappointed. I sold some old jewellery and Mehmet was very friendly and dealt with it very efficiently. I wasn’t rushed even though a couple of other people in the store. Great service and definitely go back again.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

What a great Service

What a great team, friendly, great advice and experienced staff, especially Mehmet. I took two rings to be repaired one for a new diamond. The service and quality was first class. We also received a good price for old gold. Highly recommended, Thank you . Sue

5 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Mehmet friendly and welcoming. Knowledgeable and great advice. Gave me a good price on a few pieces of gold and good advice on selling an eternity ring. I would definitely return.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful service!

Mehmet and the girls in the shop are fantastic! They are so personable and arranged for me to get my engagement ring made bespoke and we got our wedding bands from them too. We had them engraved and they are beautiful!

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Truly the best!

I've been living in Sutton since 2003 (I was only 6 years old then). Every time we would go to the High Street, it would become a habit/routine of mine to look at all the jewellery outside the Lewins window. My fascination with jewellery started very early, and I don't quite know the reason. This store has a very special place in my heart. I made a promise to myself that once I graduate from university and with my first wage as a qualified nurse, I will buy a piece of jewellery from here. Sadly, soon after, the pandemic hit, and all stores were closed. I waited months, and the moment I found out the stores were open, I ran straight to Lewins. I bought a 9ct yellow gold, blue topaz with CZ side stones (this was in 2020). Just recently, I decided to turn that ring into an heirloom since I have 2 little girls to pass it onto. It is now an 18ct yellow gold and platinum ring, same blue topaz, but the side stones are now real diamonds. The Lewins staff (especially Mehmet) were very approachable, and communication was prompt and clear. Transactions were quick. I waited around 6-8 weeks for my ring to be customised, and it was truly worth the wait!
Not only that, since I was a little girl, I've always admired the opal and diamond rings in this store. On Christmas Eve 2021, my now husband bought me my dream engagement ring from this store and proposed ❤️

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Mehmet was extremely helpful and gave…

Mehmet was extremely helpful and gave me some very sound advice regarding a set of opals I asked him about, he also was very helpful with sorting my scrap jewellery and having my platinum ring repaired. I would definitely recommend his service and shop and will be using him again.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Went to this lovely family run…

Went to this lovely family run jewellery shop to sell a gold chain which I no longer needed was offered a very fair good price and even managed to haggle for a few more quid on top with the friendly owner excellent customer services highly recommend .

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Lewins Jewellers

As always the service and advice from this friendly family jewellers is second to none. I have purchased jewellery and had repairs and it is always a personal experience for my requirements you cant beat this, the best jewellers in Sutton

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Always a pleasant customer experience

Each visit to Lewins jewellers in Sutton is a consistently positive experience. Their warm, engaging service and genuine interest in customers make a lasting impression. As a former retail manager, I truly value their professionalism—from the thoughtful greeting on entry to the friendly farewell. Their commitment to customer care is outstanding. I always feel welcomed, appreciated, and leave happier than when I arrived.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellence in customer service

Professional, knowledgable and friendly customer service with no rush. A lot of time and effort is made to help you find exactly the right choice. If you're buying jewellery in Sutton this is the place.

5 July 2025
Unprompted review
Rated 5 out of 5 stars

Lovely selection of jewellery.

Lovely selection of jewellery, real gold items not plated as in most high street jewellers. Found all the staff very friendly. I was given a very fair price for some broken/unwanted gold. I would recommend them.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

My friend recommended lewins jewellers

My friend recommended lewins jewellers, I took 3 items in to be fixed, they did an amazing job, very well informed, and very respectful, my items were fixed in the given time scale, I will definitely be going back there

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent local jewellers

With a reducing number of independent jewellers it’s great to find exceptional service from Mehmet & staff. He’s knowledgeable, friendly and never tries to upsell. I’ve been delighted with the service & price & would highly recommend!

26 June 2025
Unprompted review

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