Everyone I spoke to on the Lettings Hub Customer Service Team was professional, polite and helpful. However, my special thanks go to Lizzy, who put an end to a very frustrating chain of events with t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dear Haart, I would like to extend my sincere gratitude to Vanessa and the gentleman who assisted me with my insurance (my apologies for forgetting his name). Both of you have been exceptionall... See more
Company replied
I use the hub on a daily basis and find the process simple and self explanatory. The notes that the team add are most useful to track exactly what is going on with the applicants. If I need any help (... See more
Company replied
Jake, with Terry working behind the scenes, resolved an issue for us incredibly quickly the day before a tenant was due to move in. The whole team has been very supportive, especially as we’re a new l... See more
Company replied
Company details
Written by the company
Our goal is to help landlords and agents secure the best quality tenants for their properties and provide a personal service to tenants moving into their new home. Giving tenants an end to end journey with a range of insurance products and discounts to make their move easier.
Contact info
PE2 6LR, Peterborough, United Kingdom
- www.lettingshub.co.uk
4.1
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from The Lettings Hub
Hi Jack! Amazing to hear- thank you!
helpful and polite
15 July 2025
Unprompted review
Reply from The Lettings Hub
Hi Lulu! Amazing to hear, thank you!
Reply from The Lettings Hub
Hi Kyle! Amazing, Sam is a star. Thank you!
Tops Customer Service
Very efficient. Very friendly. Very clear. Very satisfied!
15 July 2025
Unprompted review
Reply from The Lettings Hub
Hi Nathan! Thank you for this, we are so happy to hear it!
Very friendly and helpful service
14 July 2025
Unprompted review
Reply from The Lettings Hub
Hi Adele! This is amazing to hear- thank you!
Great communication & Help
Jake at the lettings hub, was amazing! - Really helpful, as we use TLH for our referencing, he was able to navigate to the reference quickly, and advised what we needed to do in the scenario and how we could achieve a passed reference and provided different options on how we would do this. Jake was very polite, true asset to the team.
Thank you Jake!
14 July 2025
Unprompted review
Reply from The Lettings Hub
Hi Maddie! Thank you so much for your kind words! We're thrilled to hear that Jake was able to support you so effectively. Great communication and tailored guidance are exactly what we aim for. We'll be sure to pass your feedback on to him; he'll be delighted to know he made such a positive impression. We're proud to have him as part of The Lettings Hub team!
Mr Hussnain Nawaz
Mr Hussnain Nawaz, was extremely helpful with setting up my policy today,as well as
being very polite, kind, and well mannered.
A pleasure talking with him
Sincere regards
Miss Tanya Goodwin
11 July 2025
Unprompted review
Reply from The Lettings Hub
Hi Miss T Goodwin! This is brilliant to hear- Hussnain is a star, glad they could assist you with your policy. thank you!
Quick response
Quick response, helped with my questions (mainly minor website form issues). Lizzy was great.
10 July 2025
Unprompted review
Reply from The Lettings Hub
Hi Joe! Lizzy is a star- great to hear this. Thank you!
Sam Parker
Sam Parker is amazing.
We have recently signed up to The Lettings Hub and honestly I would not have been able to do anything without her.
Very clear information and very helpful.
Many thanks.
10 July 2025
Unprompted review
Reply from The Lettings Hub
Hi Ali! Thank you for your kind words, we will pass the message onto Sam. We are so happy you are satisfied with our service. Thank you!
Just extremely inefficient - don't recommend landlords using
There are some genuinely brilliant staff members I have spoken to and I don't want to detract from that. However, there is a structural issue in that the staff don't seem to get assigned a case which they see through from start to end, but rather a different staff member will look at the case each day. This leads to massive issues: I have been requested the same information by different people multiple times, asked the same questions multiple times, no kind of continuity, and I'm having to explain my current rental situation from top to bottom afresh 2-3 times a day at this point, because that's how often I'm getting calls. It's extremely inconvenient and costly for landlords given how much time this process is taking. If I had been assigned one caseworker (so to speak), we could sort out the entire process in probably 10 minutes at most. Not the worst company in the world, but greatly inefficient
9 July 2025
Unprompted review
Reply from The Lettings Hub
Good Afternoon Abigail,
Thank you for leaving your review. We are glad to hear that you found a number of our staff brilliant, and we appreciate great feedback such as this.
Whilst we do not have specific individuals allocated to individual prospective tenants/guarantors, we do have teams who are responsible for ensuring all checks and applications are done correctly and follow the agreed process with your letting agent. We do appreciate your feedback, and appreciate your review as a potential way to improve our service in the future.
We are sorry to hear however that you have encountered some issues regarding your application, and will be more than happy to look into this further for you to provide feedback to our team to improve our service in the future as well.
Please email complaints@lettingshub.co.uk in the first instance with details of your full name and application reference number, and one of our dedicated team will be more than happy to review.
Kind Regards,
The Lettings Hub
Great Professional service
Great Professional service, I recommend calling their friendly service desk to resolve any referencing issues
7 July 2025
Unprompted review
Reply from The Lettings Hub
Thank you for your kind recommendation. We're glad you found our service professional and our team friendly. If you ever need further assistance, we're always just a call away.
Great customer service
Great customer service. My application was escalated to the manager for me as we needed urgent referencing checks required and this was done with no problem. Friendly & compassionate staff.
7 July 2025
Unprompted review
Reply from The Lettings Hub
Thank you for your lovely feedback. We're so pleased to hear our team was able to support you with the urgent checks and that you found everyone friendly and compassionate. We're always here to help when it matters most.
Overall great service
Overall great service. Sam was very polite and helpful.
7 July 2025
Unprompted review
Reply from The Lettings Hub
Thank you for your kind words. We're delighted to hear you received great service and that Sam was polite and helpful. We'll make sure your feedback is shared with her, she’ll be thrilled.
Customer service person which i talked…
Customer service person which i talked with on call was really helpful.
7 July 2025
Unprompted review
Reply from The Lettings Hub
Thank you for your feedback! We're so glad to hear that the customer service representative you spoke with was helpful. We'll be sure to pass on your kind words to the team!
Absolutely brilliant
Absolutely brilliant these guys here, they are a massive help and do above and beyond to help you and get your needs met, thank you guys for your time and efforts
7 July 2025
Unprompted review
Reply from The Lettings Hub
Thank you so much for your lovely feedback! We're thrilled to hear you had such a positive experience with the team. Going above and beyond is what we aim for, so it's great to know we hit the mark. We really appreciate your kind words and support!
Very helpful and responsive team
Very helpful and responsive team. I had to make changes to my employment details after submission and we sorted it within a few minutes. Many thanks, Lionel
7 July 2025
Unprompted review
Reply from The Lettings Hub
Thank you for your kind words, Lionel! We're so pleased to hear our team was able to assist quickly and efficiently with your employment detail changes. If you need anything else, we're always here to help.
Great service
My experience with this company went very well! The employee that helped me with this service was Hussnain, he made it very easy for me to understand my policy, and made it very efficient too. Very good employee!
4 July 2025
Unprompted review
Reply from The Lettings Hub
Hi Matt! Thank you for your kind words, we will pass the message on. We are so happy you had a great experience!
The person I spoke to was very…
The person I spoke to (Hussnain Nawaz) was very informative, clear and patient.
4 July 2025
Unprompted review
Reply from The Lettings Hub
Hi Vinni! Amazing, thanks for this!
Great Customer Service
They were really helpful when ringing up for assistance, would definitely recommend.
4 July 2025
Unprompted review
Reply from The Lettings Hub
Hi Anna! Love to hear this, thank you!
Good at addressing issues
Clear, quick and easy communication. my query was addressed with no issues
4 July 2025
Unprompted review
Reply from The Lettings Hub
Hi Laolu! Amazing to hear, thank you!
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