Have used LetsGo2 for a number of years. 2 days before they went into liquidation they took all of my money for a 2 week wedding anniversary holiday to Dubai and the Maldives and did not pass on that... See more
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See what reviewers are saying
We had used Letsgo2 three times to Dubai (including this holiday). Before now they were excellent, but half way through this holiday we got a call from reception, saying that Letsgo2 had not paid for... See more
Have gone through letsgo2 for our last two holidays to Ras al Khaimah. On each occasion adviser has been helpful and patient when giving and obtaining necessary details. Both hotels lived up to their... See more
Used to be cheap - now gone expensive. I used to use these as my preferred holiday supplier however they appear to now be extortionate in comparison to the new Dubai holiday sites. I even managed... See more
Company details
Written by the company
letsgo2 is part of the larger Ickenham Travel Group. This was founded by our current CEO, Peter, almost 50 years ago. It all started with one traditional travel agency on Ickenham high street. By 2005, letsgo2.com was launched and we transitioned from bricks-and-mortar to a solely online shopfront. The website is supported by a team of well-travelled experts (half of whom have been working here for at least 10 years) who are always at the end of the phone to answer your questions and offer advice. Over time, we've built relationships directly with airline and accommodation partners to obtain exclusive discounts, free room upgrades, and a whole heap of extras. You’ll find our pricing very competitive, with genuine prices on the website; there are no hidden fees or unexpected extras.
Contact info
7 Bell Yard, WC2A 2JR, London, United Kingdom
- 02083292600
- sales@letsgo2.com
- www.letsgo2.com
2.5
Poor
166 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I had a great experience with Letsgo2
I had a great experience with Letsgo2 - Caroline Moore was very helpful and all the arrangements went perfectly. We had a wonderful holiday, and I would not hesitate to use Letsgo2 next year.
1 March 2019
Unprompted review
Reply from letsgo2
Hi Elaine, thank you for this feedback - I'll be sure to share it with Caroline as I know she'll be delighted to hear that everything went to plan and that you had a super time. We look forward to helping you with next years' holiday! Warm regards, Laura at letsgo2
Very good and easy service..
1 March 2019
Unprompted review
Reply from letsgo2
Hi Rolandas, thank you for taking the time to leave us a review. Glad to hear you were happy with the service and found everything easy to deal with. Warm regards, Laura at letsgo2
Good service
We booked our holiday with let's go 2 , and had no issues at all , everything went as planned , resulting in a fabulous holiday.
1 March 2019
Unprompted review
Reply from letsgo2
Hi Ian, really pleased to hear you had a fabulous holiday! Thanks so much for taking the time to share your experience. We hope to help you again in the future. Warm regards, Laura at letsgo2
These guys go that proverbial extra…
These guys go that proverbial extra mile. Ask for Caroline. EXCELLENT did what she promised and it made a huge difference.
Great holiday on a great island, Helengeli Maldives. Recommend Lets go and the island.
Thank you.
13 February 2019
Unprompted review
Reply from letsgo2
Hi Philip, thank you for your kind comments. I'm so pleased to hear you had a lovely holiday in the Maldives! I'll share your feedback with Caroline who I know will be thrilled to hear that everything went to plan and that Helengeli was a good fit. Warm regards, Laura at letsgo2
We had a lovely Holiday
We had a lovely Holiday, on a very nice Island. Very good food, always hot & replaced when it ran out.
13 February 2019
Unprompted review
Reply from letsgo2
Hi David, thanks for leaving this feedback - I'm really glad to hear you had a lovely holiday and enjoyed the food! Warm regards, Laura at letsgo2
Excellent service
Excellent service. Very easy and simple. End result was a holiday of a lifetime
12 February 2019
Unprompted review
Reply from letsgo2
Hi Stephen, thanks for taking the time to write this review. Really pleased that you found everything easy and that you had the holiday of a lifetime. It's made our day to hear that! Warm regards, Laura at letsgo2
Fantastic company.
We've been trusting Sunil to get us a great deal since 2012 and him and the company always look after us and have saved is thousands over the years. Hundred percent would recommend.
12 February 2019
Unprompted review
Reply from letsgo2
Hi Karl, thanks so much for taking the time to recommend us - I'll be sure to let Sunil know. We look forward to continuing to save you thousands over the coming years! Warm regards, Laura at letsgo2
Everything was as it should be
Everything was as it should be and I found them most helpful when I required it. Furthermore the cost was as good if not better than any one else I was able to find
12 February 2019
Unprompted review
Reply from letsgo2
Hi Roy, thanks for leaving this positive feedback. I'm pleased we were able to help you when you needed it, and that you were happy with our pricing. We look forward to arranging more holidays for you in the future. Warm regards, Laura at letsgo2
Great travel agent
Have used Letsgo2 for the last 5 years always had excellent customer service, and the competitive prices, will be using them again very soon.
12 February 2019
Unprompted review
Reply from letsgo2
Hi Mrs Taylor, thank you so much for taking the time to review us. So pleased to hear you've been happy with the service received over the last 5 years - we look forward to helping you with your holidays over the next 5 years and beyond! Warm regards, Laura at letsgo2
We have book with let’sgo2 twice now…
We have book with let’sgo2 twice now and would definitely recommend and will most certainly use in the future.
12 February 2019
Unprompted review
Reply from letsgo2
Hi Fiona, glad to hear you've had a good experience on both occasions that you've chosen to book your holidays with letsgo2. Thank you so much for taking the time to recommend us, it really means a lot. We look forward to helping you with your next holiday. Warm regards, Laura at letsgo2
So far unbeaten on price
Ordered flight+hotel packages twice with them - always best pricing in the market, no one came even close to matching the offer. Seamless communication, low deposits; they also accept all credit cards (think Amex, think points) and do not charge commission for using these cards. What's not to like?
12 February 2019
Unprompted review
Reply from letsgo2
Hi Jafitush, thanks so much for leaving this feedback - I'm really pleased to hear you were happy with the offer and had a good experience both times that you've used us! We look forward to helping you with more holidays in the future. Warm regards, Laura at letsgo2
Great service
Great service. Excellent prices. My 4th booking with them. Excellent!!!
12 February 2019
Unprompted review
Reply from letsgo2
Dear Len,
Thank you for your review, we look forward to helping you plan your holidays for many years to come.
Kind Regards
letsgo2
Buyer Beware
Unfortunately as a repeat customer I have had to give this company a negative review. This is the first online tour operator where the price you are quoted goes up after you have agreed to it, paid a deposit for and get confirmation of your holiday! I was quoted a price and was informed the next day that the price had gone up as flights hadn’t been confirmed. They still sent confirmation and took my deposit. When I called they said it wasn’t their fault but the airline’s. Therefore my lesson is that with this crew, the price you see is not the price you necessarily pay! They agreed to pay half of the amount which is fine but I’m booking with the travel agent not Emirates! Whilst waiting to be put through yesterday (16 hours after first booking my holiday), I tried the holiday again online and was still quoted the amount I had originally settled on. Disappointing as a repeat customer and I will definitely not be back to them. I have recommended this company to so many people but will be telling people to steer clear of them in future!
The email I received after I lodged my complaint was badly worded and grammar was poor. Not very professional.
10 January 2019
Unprompted review
Our Dubai holidays were awesome thanks …
Our Dubai holidays were awesome thanks to Letsgo2. Their advisor helped us with choosing a perfect resort and location for us. Our most expensive vacations so far - but it was worth it!
15 September 2017
Unprompted review
Excellent service - great prices too!
I booked the Shangi-La in Oman with flights with Lets2Go.
They sent emails with all the details I needed and even passed on my special requests. They were the cheapest by far for the holiday I was after and everything was arranged perfectly with no issues or fumbling about looking for information as they were provided in the emails supplied.
Will definitely use again. Thanks!
24 December 2016
Unprompted review
No concerns here
Just returned from an 11night holiday in St Lucia booked via Letsgo2.
The company performed as I would have expected with no problems at all.
We even received an ATOL certificate which guaranteed us a return flight if they were to go under during our holiday. Thankfully not needed but that was a first and reassuring. Can highly recommend them.
28 April 2015
Unprompted review
Great price and service, highly recommended
Phoned letsgo2 for a holiday to Palm Tree Court Dubai and they got me the room I needed when no one else could. Sunil made sure it was all available when the other travel agents said they would have to request it.
Am booking another holiday back there this week!
1 June 2014
Unprompted review
Great service, fantastic holiday
Went on holiday to Dubai with letsgo2. Did not know where to go and had great advise. Our stay at Royal Mirage was perfect. Highly recommend letsgo2.com!
8 February 2012
Unprompted review
recommended
just returned from our holiday from pattaya Thailand. booked sep 3 returned back 26th sep 2010 excellent price, we booked our holiday with letsgoto.com we had no problems all was excellent from start to finish,I reccomend this company to anyone who are not sure.there are not many reviwes about letsgo2.com,I will be booking again with this company.THANKS letsgo2.com for a excellent holiday ken & joan
27 September 2010
Unprompted review
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