Let's Do This Reviews 1,411

Reply from Let's Do This

Aug 14, 2025

Hi Andy,

I’m really sorry to hear about your frustrations when trying to secure your place for the Cambridge Half Marathon. I completely understand how disappointing it must have felt to get to the payment stage and then miss out.

Although it may have looked like the site crashed, the reason you weren’t able to continue was because tickets sold out during your booking process, not due to the website crashing. This year’s demand was unprecedented, and the event sold out in record time.

I know that doesn’t make the experience any less frustrating and we will certainly take your feedback on board for future launches.

If you have any further questions or concerns, then please don't hesitate to contact us on support@letsdothis.com

Reply from Let's Do This

Aug 14, 2025

Hi Justin,

I’m really sorry to hear about your frustrations when trying to register for the Cambridge Half Marathon. I appreciate how disappointing it must have been to get all the way through the process and then see an error at payment.

The message you received can be confusing and it appears when tickets sell out during the booking process, which unfortunately means the system won’t let you continue. This wasn’t due to a system error or the site being unable to cope, but rather because demand for the event was unprecedented as it sold out in record time.

I understand how frustrating that is, and I’ll make sure your feedback is noted as we continue to improve the booking experience.

If you have any further feedback or questions, please don't hesitate to reach out to us on support@letsdothis.com

Reply from Let's Do This

Aug 14, 2025

Hi Gail,

Thank you for sharing your feedback, and I’m sorry it wasn’t clearer how to reach us.

We only have one email address, support@letsdothis.com, and you can also get in touch via our Help Centre. From what you’ve described, it looks like your first messages may have gone to the event organiser rather than our team, which is why it took a few attempts to connect with us.

I’ll make sure your comments are passed on, as we’re always looking at ways to make our contact options easier to find and use.

I’m glad to see we’ve now spoken with you directly and resolved your question about deferring your entry for the Great North Run 2025.

Thanks again for taking the time to let us know.

Reply from Let's Do This

Aug 6, 2025

Hi David,

Thank you for taking the time to leave your review, and we’re sorry to hear about your frustrations.

The information required on the booking form is determined by each individual event organiser, as these details are essential for them to run their event. Unfortunately, this means we’re unable to change what is requested.

However, if you’re logged into Let’s Do This, your basic details—such as name, email address, and postal address—are automatically saved and pre-filled in the booking form to save you time.

We’re also working on expanding the information saved in your account so that only event-specific details will need to be entered with each new booking. We hope this will make the process smoother in the near future.

If you’d like to share any additional feedback or suggestions, please don’t hesitate to contact us at support@letsdothis.com—we’d love to hear from you.

Reply from Let's Do This

Jul 30, 2025

Hi Kevin,

Thanks for taking the time to share your feedback. We’re really sorry to hear that the experience didn’t meet your expectations.

Let’s Do This is the registration platform used to sign up for events like this one, but the event itself — including bib pickup, merchandise distribution, and any associated costs — is managed by the organizer. That said, we always want to make sure participants have a smooth and enjoyable journey, so we’d be happy to pass your comments on directly to the organizer if that would be helpful.

Just drop us a note at support@letsdothis.com with the name of the event, and we’ll make sure it reaches the right people.

We appreciate you bringing this to our attention, and hope your next event experience is a better one.

Reply from Let's Do This

Jul 31, 2025

Hi Beverly,

Thank you so much for taking the time to share your experience. We’re really sorry to hear that your first interaction with Let’s Do This has been frustrating and completely understand how annoying it can be when something that should feel simple ends up feeling more complicated than it needs to be.

The booking reference number provided is to help us find your booking quickly if you ever needed to contact us with a question about your registration. This, alongside asking for your email address and/or DOB when you access your booking, is a level of security for your entry to ensure that your personal details are not shared and accessible to anyone. We only want you to be able to view the personal information that you entered onto your registration form!

Our goal is to make entering events and managing your registration as smooth and enjoyable as possible whether you're joining a team, viewing past races, or logging in. So, if you’d be open to it, we’d really appreciate the chance to hear more about what didn’t work for you.

You can reach our team via email on support@letsdothis.com and we’d love to get your insights directly, so we can continue to improve.