Let's Do This Reviews 1,407

The only reason I gave four stars is that I found it difficult getting in touch with an actual human being who could help me solve my issue. Once I found that person, Frankie, I was very pleased with... See more

I had a problem booking a spot for Inverness Half Marathon due to a technical glitch. I was not provided with a booking reference number or any further event details. After contacting support, on... See more

Frankie very responsive and happy to help with your query. The main running page is easy to use and view. The filters on a start list wouldn’t work and it appears it doesn’t matter what name you regis... See more

I needed to complete my London Marathon 2026 Good For Age entry via Let's Do This but I didn't get a booking reference or confirmation back, due to a website blip. I contacted LDT support via Chat and... See more

Booked an event.. but my email confirmation didn’t come through, emailed LDT and they quickly confirmed that my registration and payment was received and resent the confirmation email.. Love this co... See more

Thank you to let's do this for there reply. I have listened to some of the problems from other people and this morning I've managed to enter the ballot. Yesterday in London was amazing - huge... See more

Very quick and efficient support from Frankie at 'Let's Do This'. I'm organising a group of 10-12 friends to take part in a weekend adventure race, so lots of Q&A from the group and changes to partic... See more

Whilst I was having some tech issues trying to register for my race, after seeking assistance from their support team- “Frankie’s” help was delivered extremely well, with their swift response's and c... See more

I had a persistent issue logging into my Let’s Do This account - the system kept saying there is a problem with the email address I was using. After trying the AI chat help, which wasn’t able to help... See more

Trustworthy, but let down by the most unusable and not fit for purpose website their little script kiddies could develop. Every single race you enter requires you full life story (name/address/email... See more

I wanted to check and ensure that my husband and I were signed up and fully paid for the Honolulu Marathon. I wasn't able to confirm on the website fully to my satisfaction so I emailed customer servi... See more

Because I thought the New Forest is flat, I signed up for a cycling event. It certainly is not, and I thought also it was cycling in the woodlands kind of atmosphere, rather than the roads. However,... See more

Ever since they've taken over for Atlanta track club it's been nothing but a headache to register for races. If you reload the page at anytime during registration it erases everything, it removes the... See more

I want to personally thank Frankie C for the outstanding support he provided whilst trying to resolve an issue with a good for age application for the London Marathon. From the very first response,... See more

Just had amazing customer service from Manuel who understood my situation and helped me to resolve my query without delay. I am looking forward to attending my first Let's Do This event and will prov... See more

Moving house can be stressful but remembering to change your address with everything and everyone it's easy to mis out something. I contacted Lets Do This by email. I got a reply quickly asking a fe... See more

My experience with the Brighton marathon entry from a rejected London application was nothing but stressful. The customer service agent got the cut off date wrong for updating my address and confirmin... See more

Having watched Joe Wicks promoting the Mini Virtual London Marathon on Newsround yesterday morning, I have been trying to register my Primary School class for the Virtual London Mini Marathon for 2 d... See more

Very fast response to email question. I sent the email late at night and received an AI-generated response with a lot of information related to my question. Then, in the morning, I had a follow-up ema... See more

I was having a login issue and I seemed to be going around in circles. I contacted support at Let's Do It and received a reply and a resolution to my problem within about 20-30 minutes. Couldn't fault... See more

Manuel was very helpful in resolving my log in issue. I was unable to log in for several months and could not figure out how to resolve. This was preventing me from registering for races. I really app... See more

Frankie and his team were very helpful to transfer my registration for the five boro bike tour to my friend. Because of a technical glitch, they had to manually handle the process. The speed with whic... See more

The amount of help I received was outstanding. Frankie was very quick at responding and addressed all of my issues promptly. This made things a bit easier when dealing with a lot of other issues. I d... See more

I have had mostly negative, frustrating experience with Let's Do This. The ATC encouraged people to sign up a year early for the PRR. Even if you were already a member, it led you through a tedious... See more

I was concerned that I hadn't recieved my race No and relevant information for my Triathlon. I contacted Let's Do This and they reassured me that all was OK and that I would recieve the relevant info... See more

I got prompt and honest answers to my queries. They told me exactly what was going on, and when things got delayed, honestly admitted it and mentioned what was in their control and what was not. The... See more

I got some helpful answers for my first question, then no responses after. I thought this was a live chat, so not what I was expecting, but then there’s still no response so I’m a little bummed about... See more

Exeter half marathon was a great event for me. The first great gift was the extension of the time in which to finish to 3 hours 30. I am 73 years old and finished in 3 hours 05 mins. Extending the... See more

Great customer service - I am not technical savvy at all, and Manuel helped guide me through figuring out how to fix my issue AND he got it fixed. Much appreciated.

Manuel was wonderful and helped me fix my issue so quickly. Considering I’m from the US applying for an out of country race, I thought things would take a little longer but within the day it was reso... See more

As a charity partner, we tend to deal with a lot of moving parts so when getting signed up to the platform, we didn't read through the guidance (as we should have!). It was difficult to figure out how... See more

Frankie was quick and helpful! Their initial response was almost immediate and my issue was resolved in under an hour, it would've been quicked if I was wathcing my email.

Could not find a registration email so contacted Lets Do This through their website at the weekend. Had a reply and everything confirmed on Monday. Great service from Frankie

Confusing registration process. I was registering for myself, and then suddenly and unexpectedly I was forced to register for my daughter. I had entered that she had a qualifying time by gps, but I wa... See more

I had made an error with registering one of our runners. Manuel, from Let's Do This was very quick and efficient in correcting the details and letting me know.

This is the second time I’ve contacted the customer services team to deal with changes to my race booking and both times they’ve been excellent. Very quick and professional with their replies. They ar... See more

Absolutely awful. Unable to get a refund due to illness and injury. They make it virtually impossible to claim your money back even though it’s circumstances beyond your control. They pass you from on... See more

Signed me up for an email list I didn't ask for. I tried using the unsubscribe link three times, but they kept emailing me. When I reached out to support, I got a canned AI response empathizing with m... See more

I registered for an event and didn’t receive my confirmation was my registration number. One quick email and within hours Frankie provided the confirmation number. It was very easy to work with this... See more

Entered the Brighton Marathon and paid extra for a refundable ticket in event of injury. Now unable to get a refund without a formal letter from a doctor confirming the injury! Very poor to charge fo... See more

They were able to transfer my registration to another person for the Five Boro Bike Ride with just a couple of email exchanges, as advertised. Responsive and easy! Thank-you.

I had a question about my deferred entry into GnR2025. It was not easy to find who to contact to ask my question. Having made contact via 2 different emails and been redirected both times I final... See more

I could not book my event despite everything being completed. I tried repeatedly. I emailed the team - no response. No information about any other means of contact. Horrendous customer service.

Excellent Customer Service Had a small issue with having to change team members and struggled to do this online. The customer service advisor sorted this all out very efficiently for me. Thank you.

I’d spent ages trying to sort out a problem I had, no one was taking any responsibility. I contacted Frankie and she sorted my issue out in minutes, one very happy customer.

After registering for event I realized I never got confirmation. I did a chat online and the support person helped identify I had mistyped email. He got corrected quickly and made sure I got confirmat... See more

The website (specifically for Ragnar--other LDT sites may be great) is not good. A couple specific aspects: 1) When I wanted to find information or make changes, the options are either difficult t... See more

Haven’t had issues with the website. I wish there was a few more features with race registration. I had a question about picking up my race packet. My question was answered with what I needed to do. O... See more

Lost my race confirmation email. After contacting Let's do this via email, Frankie speedily re-sent and sorted for me. Thank's enormously

I wanted to check on confirmation of an event entry / purchase, after I had made a mistake with my email address. The support team were very helpful and sorted it out very quickly.

Booked my London marathon place through these guys and messaged as I had lost the email about photo prepayment. Got a speedy reply and clear explanation from Frankie. All sorted. Thanks 👍

As a new user, I appreciated where the representative made clear what parts of my question they could answer, and then referred me to the correct place to get the remainder of my question answered. Th... See more

Prompt and efficient response and service from Manuel who solved my issue with minimal hassle. Warm and friendly manner, thank you