Terrible customer service, avoiding EU consumer laws. Bought shorts that broke after only 2 weeks. Customer care refused to even open a warranty claim, claiming it’s "normal wear". 2 weeks of use is n... See more
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See what reviewers are saying
I bought an item from them, by mistake I ordered the wrong size, the order arrived very quickly, I made a return request, it was approved, the money was refunded 30 days after receiving the product in... See more
I ordered a wallet and it is not the same color as the one in the picture and the logo has a scratch but overall looks pretty good Edit : that scratch was a sort of glue and the colour is the same.... See more
Utilizzato spesso con il click and collect per prellevare i prodotti presso il loro punto vendita di via Carnevali a Milano, dove il personale e molto disponibile e corstese. Ottima esperienza prezz... See more
Company details
Written by the company
Nati nel 1993, dall'azienda di produzione di famiglia, con il primo negozio di Milano, in via Carnevali, oggi Le SAC si propone come punto di riferimento per lo shopping di valigeria, pelletteria e accessori, per tutti gli utenti di Milano e provincia, gli utenti convenzionati in tutta Italia e gli utenti on-line in tutto il mondo! Outlet delle marche più accattivanti di oggi, ma anche produzione propria, con gli articoli di pelletteria omonimi. In ogni caso “i prezzi migliori di Milano” come dicono i nostri clienti, abbinati ad un grande assortimento di prodotti, in ogni nostro settore, e una professionalità che ormai oggi è difficile trovare.
Contact info
Via Benigno Crespi 57, 20159, Milano, Italy
- www.lesacoutlet.it
4.3
Excellent
27K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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I am very satisfied with how they…
I am very satisfied with how they accommodate their customers the staff were very nice that’s why I recommend them to some of my friends.
7 February 2022
Amazing prices and service!
Amazing prices and extremely punctual delivery even in islands!! I'd definitely recommend!
30 January 2022
È veramente interessante e conveniente…
È veramente interessante e conveniente acquistare su le sac outlet
30 January 2022
Quick delivery and good packaging
Quick delivery and good packaging. Product as advertised
20 December 2021
I purchased two handbags from…
I purchased two handbags from them,transaction was smooth,fast deliery ,both products arrived well and they were as described
14 December 2021
TUTTO COME DESCRITTO
14 December 2021
Everything was great!
14 December 2021
My order was delivered in less than one…
My order was delivered in less than one week in Romania, very professional packed and in perfect condition.
7 December 2021
Perfect!
Very good experience. I received the ordered goods in perfect condition and earlier than expected.
7 December 2021
Best shopping ever!!
Best shopping ever!!! Thank you so mich. All the best for professionalism, speed and quality
7 December 2021
Good delivery time
Good delivery time. The products(i bought umbrellas) were on stock and delivered unexpected quickly
6 December 2021
I am waiting for the reception of the…
I am waiting for the reception of the bag guess we have ordered. No news regarding the transportation and a date of recept.
Regards.
6 December 2021
Reply from Le SAC Outlet
Dear customer, from a check made on this order we see that it has been shipped and delivered within the times indicated on our site. We see that it was regularly collected at the post office where it was in storage on 12/11.
As indicated on the POD: colis réceptionné contre transmission du code confidentiel ***** qui vaut signature (reçu par notification Colissimo).
Best Regards.
LeSAC Outlett
Excelent service , excelent products.
Qualitative products, very good service , very prompt delivery, very good prices.
6 December 2021
Intentionally shipped the wrong item which has the far lower price
I am really shocked when receiving the order #673956 from Lesac! I made the order on 14/10/2021, however yesterday I opened the package because I’m an international customer. I need to wait for the ordered to be shipped from Germany to my home country. I cannot believe that the web made such a terrible mistake. I ordered 2 bags, one is Furla colour code 256987 & one is Furla colour code 253134. BUT I GOT A GREEN BAG, NOT THE FURLA CODE 256987! These are two totally different bags. The value of the green bag they sent me and the White bag color code 256987 are far too different! The white bag I ordered costs me 239.4 euro, twice as much as the sale price of the green bag they sent me. I would never buy the wrongly shipped bag with 239.4 euro!!! I need their explanation but they DO NOT EXPLAIN AT ALL. They say that I can return the bag if the time for return has not passed (14 days), but I’m an international customer! When the bags were shipped to my home Asian country, the time for return has passed. They even CANNOT EXPLAIN WHY THERE WAS SUCH A RIDICULOUS MISTAKE! I cannot stand this mistake! I need them to show the extract of camera to prove that they sent me the correct item BUT THEY SAID THEY COULD NOT. I have bought many bags from many international website but this is the FIRST TIME I have to deal with that silly problem. I believe that they intentionally made that mistake because two bags are too too different!
28 November 2021
Unprompted review
Reply from Le SAC Outlet
Dear customer,
we are very sorry for the inconvenience.
Unfortunately you contacted us after a month and a half from your order, we understand that you are an international customer but the delivery to the place indicated has been duly carried out and we cannot take charge of any handling times for shipments to countries where we do not ship.
In any case, our customer service has accepted your request for assistance and provided you with the necessary information, inviting you to open a return request at our expense.
The return has been extended for the Christmas period to January 10th. If you fail to open it independently on the site, you can contact our customer service and they can proceed to manage your request manually. However, we remind you that the return must be collected in the country where we shipped the order, because we cannot collect a package in a country where we do not ship.
We will collect the item and when it is back in stock we will proceed with the refund.
Best Regards.
LeSAC Outlet
No refund for returned item!!
I have returned an item and sent a proof that I have sent back the item in time. Until this day I haven’t gotten my money back and the purchase was on the 19th of July. They just don’t reply on my emails any longer. This is just criminal! It is not a trustful shop at all!!! Don’t buy there!
UPDATE: I finally got my money back.
24 September 2021
Unprompted review
Reply from Le SAC Outlet
Dear customer, we thank you for your feedback and we are sorry for what you are reporting to us.
Unfortunately, you returned the bag without following our return policy, which is essential for us because this ill help us to track all the returns that fall into our warehouse.
We had difficulties finding your return as we receive many returns every day it is not easy to find a return from abroad without refinements, your order has been refunded you will find the proof of refund via email
Our customer service is available for further clarifications from Monday to Friday, from 9:00 to 18:30 at the following contacts: clienti@le-sac.it and 02 89296270. Best Regards, LeSAC Outlet
Fantastica experiencia!
I am sorry (not sorry) to break the rules and bring out positive thoughts, but too many upset and agressive people here.
My experience was fantastic, just like the mame of the bag I purchased, from Furla.
When I clicked the order button I was warned about the 9 days or more arrival time of the product, but only by reading your reviews, I started to panick a little. Please, try and be more patient, people! Try to be good with one another! I am from Romania, I have no interest to praise anyone, but just because things do not happen when you want it,how you want it, that does not make a company bad or unreliable.
I am so happy with my bag, cause it was a long sold model and I couldn't find it anywhere and I am glad I found your reviews after already buying it, otherwise, my perception about LeSac might have changed and I would have never had my dream bag.
Thank you, LeSac! So far, my experience with you was right on point and the DHL delivery right on time! :)
18 August 2021
Unprompted review
SCAM
SCAM - FRAUD ALERT
Never purchase anything from this site.
Here is there scam process -
They take the money and then never replies you back. If you try to cancel the order they say first you can’t cancel until it has been shipped (weird, right?) and then after it has been shipped they say that can’t cancel because it has already been shipped.
After that, whenever you call or email they say that your parcel is missing with the delivery partner and until they find it they can not do anything. And guess what, they keep asking you for few more days again and again.
3 August 2021
Unprompted review
Reply from Le SAC Outlet
Cher client,
nous comprenons que vous êtes naturellement en colère que nous n'ayons pas reçu votre commande, et pour cette raison, nos collègues du service client ont compris les tons très vifs que vous leur avez adressés ces jours-ci.
D'après les e-mails et les appels que vous avez eus avec notre service client, qui vous a toujours répondu rapidement, nous vous confirmons que votre commande n'a pas pu être annulée car elle a déjà été confiée au transporteur.
Comme cela vous a été expliqué, le coursier a eu de gros problèmes de gestion sur les envois confiés et nous a demandé d'attendre qu'il puisse résoudre le problème.
Malheureusement, lorsque ces problèmes surviennent, il y a des enquêtes et des contrôles qui ne dépendent pas que de nous et qui, au contraire, nous créent aussi des problèmes. Il n'y a pas d'arnaque ou de fraude.
Aujourd'hui, le service client a fermé les chèques avec le coursier et rembourse votre commande.
Nous excusons pour le désagréments.
Cordialment.
LeSAC Outlet
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