Terrible customer service, avoiding EU consumer laws. Bought shorts that broke after only 2 weeks. Customer care refused to even open a warranty claim, claiming it’s "normal wear". 2 weeks of use is n... See more
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See what reviewers are saying
I bought an item from them, by mistake I ordered the wrong size, the order arrived very quickly, I made a return request, it was approved, the money was refunded 30 days after receiving the product in... See more
I ordered a wallet and it is not the same color as the one in the picture and the logo has a scratch but overall looks pretty good Edit : that scratch was a sort of glue and the colour is the same.... See more
Utilizzato spesso con il click and collect per prellevare i prodotti presso il loro punto vendita di via Carnevali a Milano, dove il personale e molto disponibile e corstese. Ottima esperienza prezz... See more
Company details
Written by the company
Nati nel 1993, dall'azienda di produzione di famiglia, con il primo negozio di Milano, in via Carnevali, oggi Le SAC si propone come punto di riferimento per lo shopping di valigeria, pelletteria e accessori, per tutti gli utenti di Milano e provincia, gli utenti convenzionati in tutta Italia e gli utenti on-line in tutto il mondo! Outlet delle marche più accattivanti di oggi, ma anche produzione propria, con gli articoli di pelletteria omonimi. In ogni caso “i prezzi migliori di Milano” come dicono i nostri clienti, abbinati ad un grande assortimento di prodotti, in ogni nostro settore, e una professionalità che ormai oggi è difficile trovare.
Contact info
Via Benigno Crespi 57, 20159, Milano, Italy
- www.lesacoutlet.it
4.3
Excellent
27K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Facile e veloce
Good price and services, fast delivery and same quality as it is described .
24 July 2023
I am very thankful for quick receiving…
I am very thankful for quick receiving of my order. Also support email is working too fast. Will sure order again)
24 July 2023
Reply from Le SAC Outlet
Dear customer, we inform you that our customer service has never received any email from you. The correct e-mail address of our Customer is clienti@le-sac.it
We invite you to forward your emails to this address in order to receive immediate assistance
Best regards
Le sac Outlet
Best click and collect bag experience
Utilizzato spesso con il click and collect per prellevare i prodotti presso il loro punto vendita di via Carnevali a Milano, dove il personale e molto disponibile e corstese. Ottima esperienza prezzo/tempistiche/servizio
3 July 2023
superlativi
26 June 2023
With out a sugarcoating,I very very…
With out a sugarcoating,I very very happy with the service, 100%original quality items and price,those who gave bad rating,better think twice,because non of the bad words u telling here ,it's not true
LeSac.it are great sellers,I will return to buy again,100% guaranteed company
🤗🤗🤗🤗grazia
9 May 2023
Unprompted review
The best shopping experience!
The best shopping experience! Good quality products and fast delivery.
27 April 2023
I love the shoes that i bought the only…
I love the shoes that i bought the only thing i wonder is the box full of dust😄
12 March 2023
Very Good Experience
8 March 2023
Good prices and qualiy
13 March 2023
for 2 days i had a back and forth…
for 2 days i had a back and forth communication with them to accept a return for 3 damaged products. the boots not only are fake but the fake is not even usable as the sole is not straight. i am talking about a pair of boots with 10 cm heels so you can imagine how it is like to walk on them and feel like you will fall on the next step
not to mention about other 2 pairs of sneakers which have pen marks and glue stamps. i wish i could attach photos
my order is worth 250€ and i basically lost the money because they do not accept the return and i can not ware them
23 March 2023
Unprompted review
Reply from Le SAC Outlet
Dear customer, thank you for your feedback and we are sorry for what happened to your order.
With the phone call we made yesterday, the problem was solved.
As we indicated, the return is at our expense, and after the processing of the return by our warehouse, you will receive a refund.
For any other clarification, you can contact us at our email address clienti@le-sac.it
available Monday to Friday 09:00 - 18:00
Best regards
LeSACoutlet
Veloci ed efficenti
2 February 2023
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