Delivery was very fast, material is so good, and the packaging looks expensive, they gave the free pouch for glasses which is also used for wiping the glass
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really good communication. Try on at home was so convenient! Super fast delivery even though it was Easter. Bought 3 pairs and returned one, also super easy and got the money back so fast. Lots of sty... See more
Company replied
The shipping is fast and safe, updating currently. The lenses are beautiful and the 2x1 sale is fantastic. I recommend, my purchase was from Denmark. They also answered inquiries through mail.
Company replied
The page suggested me to try another brand similar to the one I chose originally. I did not have an experience with the other brand, but I am very positively surprised! I did follow the suggestion and... See more
Company replied
Company details
Written by the company
Nordens største lager af kontaktlinser og kvalitetsbriller uden mellemled.
Contact info
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service!
3 April 2022
Er super glad for at have opdaget…
Er super glad for at have opdaget Lensway. God kontakt til deres kunder.
3 February 2022
Have been using Lensway several years
Have been using Lensway several years - always top notch delivery.
6 December 2021
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delivery in 1-2 days - dream on!
Delivery in 1-2 days promised. 9 days later I have still not received the lenses and Lensway do not reply to emails requesting an update. Manage to get through to the Lensway phoneline today and they said the problem now lies with Klarna, they will deal with the refund, which can take up to 3 weeks. They encouraged me to pay by invoice, as this is done by 95% of purchasers, but this was not recommended by Lensway during checkout. Lensway is pushing the problem onto the customer and this is not something I am experiencing by other online merchants. There has to be a better way for Lensway to solve customer requests, especially as lenses is a product that customers are buying as they need it. Lensway is not looking after the customer and forces customer to look for alternative suppliers due to lack of confidence/customer service
9 November 2021
Unprompted review
Reply from Lensway
Hi Kjartan!
thank you for your feedback. We are sorry to hear that you have not received your lenses. If an order is lost in transit we will open an investigation with Klarna who will start the process. Because an return is marked as "delayed" up to 30 days this is something we have to do.
If the package is lost, you will be refunded for your order.
Feel free to contact our support on 80 88 27 06 so we can take a closer look for you.
Have a nice day!
Lensway
GOOD PRODUCT AND FAST SHIPPING
31 October 2021
Lenses delivered in 24 hours
14 August 2021
Amazing company
I am continuously BOWED over how great the service is. It is that extra kindness and helpfulness that makes a huge difference. I literally will only work with Bjorne Inge who is always always super kind. I love this company. Hope you deliver worldwide !!! RECOMMEND 100%
23 April 2021
Unprompted review
Perfect customer support
Perfect customer support. Fast delivery always with good product line. I can just recommend them to anyone that wants to have a good shopping experience with no bumps. ;-)
2 March 2021
Unprompted review
Fast delivery and good prices
Got my package delivered for free in just a few days and the prices were amazing. Thank you!
1 March 2021
Unprompted review
Very easy to order from and good…
Very easy to order from and good service, but would be nice to be able to track the orders!
1 December 2020
Reply from Lensway
Hello Laufey!
Thanks for your feedback!
We have now switched from PostNord to Bring and will have tracking of all our packages, as well as that the new delivery time will be 1-2 days. You also get the option to choose whether you want it delivered to your door or to the nearest parcel shop.
/Kevin, Lensway
Paying more during a sale..
I find it quite annoying that I have just paid hundreds of DKK more for two boxes of contacts during the "Singles Day" sales, even with a coupon code, than I did in my last two orders without any discount. Unfortunately I am in need of new contacts and had to buy them anyway, but I am quite disappointed with this type of marketing..
11 November 2020
Unprompted review
Reply from Lensway
Hello Ingvild!
There has been a general price increase on all our lenses in relation to the purchase price from the supplier. The prices you will now find on our website are the current prices in the future.
We recommend that you follow our website and our mailings with various promotions to get the best possible price for your lenses.
/Kevin, Lensway
Always late.
I have order the lents 29/10 from Copenhagen and still are not shipped. You promote on your web page shipping within 24 h and it is not the first time. It is actually every time i have order that gets this delay.
This is the last time.
6 November 2020
Unprompted review
Reply from Lensway
Hello Salvo!
As long as we have your lenses in storage, it will be shipped within 24 hours normally. If they are not in storage, we have to order them from our supplier first, and the expected time of arrival will be 1-2 weeks. This was the case with your order I'm afraid.
If you wonder wther or not we have your lenses in storage, you are welcome to call our customer service.
/Kevin, Lensway
Good service
3 October 2020
Unprompted review
Reply from Lensway
hej Matas!
Tak, vi prøver altid at yde så god service som muligt!
/Kevin, Lensway
Easy to order and arrived in less than…
Easy to order and arrived in less than 5-7 days that was suggested initially.
28 September 2020
Unprompted review
Reply from Lensway
Hi Senikoglou!
Many thanks for your feedback!
/Kevin, Lensway
Great store
I've bought contact lenses on Lensway a few times now. It is easy and fast to place an order, and the one time I required assistance, they were very friendly and helpful.
28 September 2020
Unprompted review
Reply from Lensway
Hello Benjamin!
Thanks for your feedback, it's appreciated!
/Kevin, Lensway
Reply from Lensway
Hello Lajos!
Thanks for your feedback, you are very welcome!
/Kevin, Lensway
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.