Lenovo Reviews 

Rubbish glasses, can't see through them, wouldn't bother complete waste of money better off picking up a old pair of glasses at least you could see further

I placed an online order for a Lenovo computer on 15th. During the purchase, I clearly stated in the remark that the tax invoice should be issued under parent’s name for tax relief purposes. However, I still received the tax invoice issued under my son’s name.

I contacted Lenovo customer service and was advised to email the relevant department to request an amendment. I sent the email, but there was no response after several days. I then followed up through another email address provided by the customer service team and was told that I would receive a reply within 48 hours. After waiting 48 hours, there was still no response or action.

I contacted them again and was promised a reply within 24 hours, but once again there was no update. I had to follow up repeatedly and even waited online for more than 30 minutes before a manager finally contacted me.

After more than one week of waiting, I was informed that Lenovo’s company policy does not allow the tax invoice name to be amended. This should have been explained clearly from the beginning instead of making customers wait with multiple promises of follow-up that were not fulfilled.

Due to the poor handling of this issue and lack of proper communication, I requested a refund. However, I was only offered a 75% refund instead of a full refund.

I am very disappointed with Lenovo’s customer service and the way this matter was handled. Customers expect clear communication, proper follow-up, and responsibility when a mistake occurs during the ordering process.

Extremely difficult to get in contact with. A $3000 laptop wouldn't go to sleep, turns out it's disabled in firmware, and my only options are hibernate, or a light sleep that leaves it connected to network and wakes constantly. I also spent an hour or two when I was first setting it up diagnosing why it went to sleep after ~30 seconds, turns out that, I kid you not, it was using the speakers and microphone to determine if I was physically infront of the computer and overriding my sleep settings if it didn't detect movement. Invasion of privacy, and invasion of autonomy in disallowing sleep. Couldn't contact them about it, no other place to leave a review than here. Very unhappy.

I've had a love hate relationship with Lenovo for the following reasons. The first lap top I purchased through Lenovo was a great computer, I had a little more money to spend at the time and I really can't think of any issues with that first device. I eventually dropped that device and needed to get a new one. My income has dropped since I bought the first one so I needed to go with a cheaper option this time, which was a huge mistake because I have had nothing but issues with this second device. I even decided to purchase a subscription with Lenovo vantage, this subscription states it will free your device of junk files, run system error tests regularly and just keep your device in generally good working order. It's hasn't changed the terrible performance at all and in fact my device will not update anymore. I have reset it twice now and the same issue just starts right back up where it left off. I believe I've wasted every penny I've put into it trying to fix a problem that really isn't something you can fix. Moral of the story, wait until you have the money to buy a device that will actually work.

No complaints regarding the functionality of the pc that I paid 15 thousand kr for not even two years ago. But new games require tpm and secure boot to be enabled and apparently because Lenovo manufacturers their own motherboards, guess what? There is no bios update available so I cannot play Warzone anymore. Definitely I won’t buy another Lenovo product, ever!

This company is a total RIPOFF. I bought a laptop for about $900. My teenaged daughter dropped it and since then the screen displays multicolor lines. They want to charge me almost $850 for repair, which includes a so called $116 diagnostic fee. I will NEVER , ever buy a Lenovo again and will ask friends, and relatives to stay away from Lenovo. I love DELL, a real American company!
• Lenovo Case: 2031873649
• Work Order: 4023283819
• Serial Number: YX0B7CW6

I had raised a warranty replacement request for my Lenovo monitor. I have NOT received the replacement till date.

It's been several days with no update, no tracking, and no resolution. Customer care gives only fake promises and closes tickets without solving anything.

Lenovo has failed to honor its warranty. Worst after-sales service. Do NOT buy Lenovo products if you expect any support after purchase.

customer service wont honor their warrranty! bad tablet k11 LTE

Do not buy directly from Lenovo. I experienced completely deceptive billing and shipping practices with order #K870766988.
​Due to a massive shipping delay, Lenovo's own customer support representatives advised me to cancel my order and buy a laptop elsewhere. I officially requested a cancellation. Later that exact day, Lenovo processed the shipment anyway. When I called back immediately, they explicitly promised they would perform a "Return to Sender" carrier intercept, reroute the package back to their warehouse, and ensure I wouldn't be charged.
​The carrier successfully intercepted the package. It never arrived at my address, and I never took possession of the laptop. Despite this, Lenovo pushed an unauthorized charge of $707.68 through on my account anyway.
​Lenovo has both the money and the physical merchandise in their possession. Front-line customer support is entirely useless, locking the account in a endless loop claiming an "RMA is pending" on a package I never even received. I have had to file a formal dispute with American Express and the BBB just to get my money back. Absolute nightmare customer service. Avoid this company.

Worst company worst laptop it have every type of shit and every problem that can a laptop have shame on you lenevo and if someone reading this don't buy legion either loq just buy predator omen or asus rog

Absolutely useless. Ordered and paid for a phone. Wasn't delivered. Contacted through Whatsapp (eventually) and promised within five days. Of course, a week later, nothing. Contacted again (eventually), couldn't find our house (although every other delivery service can) so another week to wait. Asked for a refund - o yeah, that will be another week. Useless

I regret as I purchased Lenovo and Motorola smartphones, tablets and active stylus.Customer care,service centre and highest level grievance cell ,all are either highly inefficient or driven by anti customer policies.They do not answer the mail or send mechanical responses without understanding the problems.They do not care violation of warranty, customers are not free of worries even in warranty period.Software updates are trap,to compell the user to buy new gadgets.In almost all gadgets, battery issue is a big concern.In last 2 to 3 years,I purchased Motorola edge 30 ultra, Motorola edge 50 pro,Lenovo Legion Tab and Lenovo Tab Pen Plus
but average life span was and will be of 2 years.Finally I promise to avoid Motorola and Lenovo products.

TL;DR
if you have to buy Lenovo, use a Credit Card and save screenshots, emails and timeliness, you WILL need this!!! Over 2000 reviews cannot be wrong. I love Chinese tech and choose to support CN companies to reduce increasing income for #USTechMafia but i will find other CN tech from now.

I've chased for refund for 1.5 months now, my contact i spoke with stopped replying, i have a Pro account manager too, that thing stopped replying too. Now using Sec75 chargeback and waiting for that to get resolved but the proof and data the bank have should be an easy win.

Lenovo ThinkPad. A quite expensive laptop, bought for work, got suddenly over hot and unresponsive. I reached out to the premium warranty customer service (which I paid), and they keep sending questions back and forward, of things already answered by phone. 2 days have passed. not sure when /if they are going to actually replace the broken component. I will not buy it again.

Tried to return a laptop inside warranty for repair and got sent the info and a shipping label and was instructed that pick up would be the next day but no one came. No instructions after that. Their customer service is non existent. Its just a useless chat bot which just directs you to the contact us page where you cant speak to another chat bot or call them but they never answer the phone no matter how long you wait. The contact us page is littered with so many desperate offers to extend your warranty or to buy other support products that it's hard to navigate. Pro tip, unsurprisingly they answer the sales calls in no time at all and you can just request to be transferred

I bought a Lenovo laptop from Currys and after a software upgrade from Lenovo my laptop went into a loop and couldn’t get to any of my files.

The laptop was only 5 weeks out of warranty and the lack of support from Lenovo made me to take the laptop back to Currys.

The software upgrade from Lenovo was interrupted by a power failure and I require a new Motherboard!

I told the lady behind the counter at Currys that the problem was the Bios as I couldn’t get to it. She said that it would have to be sent away. I was charged £50 which I thought was as a deposit!

The repair shop rang me to say that the repairs was another £50 and in order to get the laptop back I had to pay straightaway, which I did. As I thought I needed a new Motherboard!

I don’t know why I had to pay £50 for diagnostics when I knew exactly what was the issue.

Lenovo support sucks! They maybe good laptops but if anything was wrong, in my experience is that you are on your own!! My advice and personal experience is stay away from Lenovo. No customer care at all.

I have now deleted the 4 programs from Lenovo in my laptop in order that this fault doesn’t happen again!

I have now escalated my complaint with Resolver which is an independent organisation that takes your complaints on your behalf but I don’t expect anything from Lenovo as they don’t accept or have a complaints procedure!

I wish I had read the reviews on there before buying from Lenovo.
I got a Lenovo laptop 2-3 years ago because my research said they were durable, reliable computers.
This has ended up being one of the worst computers I have ever owned.

It has been having a number of graphic issues ever since I got it, including:
- The camera and microphone decide when they want to work and when they don't
- The screen randomly stops working (just turns a solid colour or starts flashing colours and I cannot see anything) at the worst possible times
- Teams keeps crashing
- And since yesterday one of the fans has started making a really unpleasant noise for no apparent reason

I did report the graphic issues a while back and they sent a tech rep to change some of the components. It partially solved the issue but when I said some problems were still there, they directed me to a site where I apparently had to back up my data and perform some kind of reset. I have a chronic illness and did not have the time/energy to deal with that so I have been staying with these issues, and more keep coming.

Also the battery duration is extremely disappointing.

I am really kicking myself for buying from them and I am NEVER ever purchasing a Lenovo product again.

Got the lenovo Yoga slim 7 it started to overheat and it took 5 days to intiate the refund now happy with the lenovo yoga 7

LENOVO Thinkpad T14...have it as my work laptop. Whoever jerk designed the connector for power plug? Its so loose it continuously comes off.

Sheesh, could not have much more basic thing and it absolutely sucks :D

Shocking customer service, cannot get through to a real person. Typically i didn't receive an email re warranty running out and lo and behold just after the 120 day cut off the Bluetooth stopped working. Really disappointed and wish i had stuck with my surface pro!