The customer service I received from James at Lg furniture was exceptional. The weave on a small garden side table had broken, underneath the glass top and looked unsightly. The table was just out of... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I purchased one of their table and dining sets a good few years ago now. Most of it is an excellent condition, but the weave on the tabletop is starting to break up a little although this is not rea... See more
Company replied
James from consumer service team went above and beyond the service i expected. I had a faulty space ball toy and he dealt with the issue very efficiently. Wish there were more companies like this one... See more
Company replied
Excellent service. Christmas tree lights transformer started to fail (after several years service) just before Christmas. Spoke to customer service and the gentleman identified a suitable replacement... See more
Company replied
Company details
Written by the company
LeisureGrow is a family-run business, supplying thousands of product lines to trade, retail, and distributors in the UK, Ireland and parts of Europe. Established in 1999, we are seen as the innovators of the latest industry trends, placing environmental care at the forefront, with quality design and functionality. Our brands: LG Outdoor, NOMA, NGL, Grillstream, Petface
Contact info
LeisureGrow Products Ltd, New Inn Road, SG7 5HG, Hinxworth, United Kingdom
- +44 (0)1462 744500
- marketing@leisuregrow.com
- www.leisuregrow.com
4.7
Excellent
367 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great product but even better customer…
Great product but even better customer service. Prompt replies and more than helpful. I've never bothered with a review like this before but these guys literally did everything possible to help. 100% would recommend
13 November 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for the fantastic 5-star review!
We’re thrilled to hear that you had such a positive experience with both our product and our customer service. The team will be delighted to know their efforts made such a difference.
We truly appreciate you taking the time to share your feedback — especially as it’s not something you usually do. Your recommendation means a lot to us!
If you ever need anything else, we're always here to help.
Thanks again! 🌟
Kind Regards
The Leisuregrow Team
Beautiful Christmas indoor lights.
I ordered a set of beautiful Christmas lights. They were delivered very quickly. Customer Support is very helpful if you need to contact them.
First class service Thankyou
6 November 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words!
We’re delighted to hear that your Christmas lights arrived quickly and that our Customer Support team could assist you.
We truly appreciate your feedback and are thrilled you had a first-class experience with us.
Enjoy your beautiful lights this holiday season!
Best regards,
The Leisuregrow Team
Prompt and courteous service
I ordered a bottle of pine tree scent from Leisuregrow which unfortunately, when it arrived didn't match the order or advert. I reported this and it was dealt with very promptly and courteously. They will be speaking with their supplier and gave me two extra bottles in compensation. I will definitely be using Leisuregrow again, and would definitely recommend them.
8 November 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words and for taking the time to share your experience!
We're really pleased to hear that our team was able to resolve the issue quickly and that you’re happy with the outcome.
Your feedback helps us work closely with our suppliers to ensure our products always meet expectations.
We truly appreciate your recommendation and look forward to welcoming you back again soon!
Best regards,
The Leisuregrow Team
amazing
The company went above and beyond to fufill a request I had. The staff (especially James P) are so helpful and really kind. I can’t thank them enough for what they’re doing !
3 November 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful review!
We’re thrilled to hear that our team was able to go above and beyond to help you.
Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience.
We’ll be sure to pass your thanks along to our team.
Best regards,
The LeisureGrow Team
LED garden lights
I Purchase a set of LED garden lights. A good price, quick delivery. The lights arrived but had a fault. Emailed customer service "James", who acted quick and resolved the issue.
I'm looking at some more lights and would use Leisuregrow again.
9 October 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your 5-star review!
We’re really glad to hear you were pleased with the price and delivery, and that the team were able to resolve the issue quickly.
We appreciate your understanding and are delighted you’d choose Leisuregrow again. We look forward to helping you with your next set of lights!
Best regards,
The LeisureGrow Team
Extremely friendly and helpful!
I bought a BBQ and unfortunately the BBQ fell over in a storm and the handle bent and snapped. I e-mailed the leisuregrow and they responded within a couple hours and sent out a new handle that they had. They provided tracking number and outlined when it would arrive. They also wanted to know if the handle fitted ok and if there was anything else they could do to help. Fantastic, and I felt very personal customer service. Great company to deal with!
15 October 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your lovely feedback!
We're really pleased to hear that our team was able to get your replacement handle sorted quickly and that you’re happy with the service you received.
We always aim to provide a personal and helpful experience, so it’s wonderful to know it made a difference.
If there’s ever anything else we can do to help, please don’t hesitate to get in touch. Enjoy your BBQ!
Best regards,
The LeisureGrow Team
A great company to deal with
A great company to deal with. Quick reply to emails and sent out a replacement toy for my puppy. Will continue to buy their toys as my puppy loves them.
23 October 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful review!
We’re thrilled to hear your puppy loves our toys and that you had a positive experience with our customer service.
We look forward to continuing to provide you and your furry friend with great products! 🐾😊
Kind Regards
The LeisureGrow Team
We contacted leisuregrow after a faulty…
We contacted leisuregrow after a faulty dog toy. We had great service from Davron & James and a replacement sent. One very happy dog and his owner 🐾
21 October 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your lovely review! 🌟
We’re delighted to hear that the team were able to help and that your dog is happy with the replacement toy.
We really appreciate you taking the time to share your experience — tail wags all round! 🐶💚
Kind Regards
The LeisureGrow Team
Top class customer service
The first time I used my new pizza oven, due entirely to my own stupidity, I damaged it. Contacted Leisuregrow to source replacement part which they supplied free of charge, even though it was my fault. Exceptionally good customer service!
The oven itself is top quality. Well designed and well built and it compliments my Leisuregrow BBQ.
22 October 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words and for taking the time to leave such a glowing review!
We're really glad to hear that you're enjoying your new pizza oven and that it pairs well with your Leisuregrow BBQ.
Mistakes happen, and we're happy we could help get you back up and running quickly.
Our team always aims to provide the best possible support, so it’s fantastic to know that you had a positive experience.
Wishing you many delicious pizzas ahead!
Warm regards,
The LeisureGrow Team
Excellent service
We have a two burner gas BBQ which we purchased around 6 years ago from John Lewis and it got damaged in the last storms. We contacted Leisuregrow to ask about purchasing two replacement dials. The customer service team were excellent, very professional and super efficient. The parts arrived very quickly. We will definitely use them again in the future. Brilliant company to deal with which is hard to find these days! Many thanks for outstanding customer service.
16 October 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for your fantastic 5-star review!
We're sorry to hear about the issue caused by the storm, but we're very pleased we could help resolve it for you.
Our team works hard to provide reliable support and it’s great to know you felt well taken care of.
We truly appreciate your recommendation and your kind words about our customer service — it means a lot to us. If you ever need anything else, don’t hesitate to get in touch.
Best regards,
The LeisureGrow Team
Five stars without a doubt
Five stars without a doubt.
We purchased a Pergola and unfortunately during one of the storms the brackets became loose and the weight of the blind broke the brackets. After exhausting all avenues we contacted Leisuregrow who not only offered a solution they stayed true to their word and supplied replacement parts. I would highly recommend this company and their customer service they are second to none.
16 October 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for taking the time to leave us this fantastic 5-star review!
We're really sorry to hear that your pergola was damaged during the storm, but we're glad we could step in and help get things sorted for you.
It means a lot to us that you found our team helpful and that we could provide the replacement parts you needed.
We’re committed to standing by our products and our customers — and it’s wonderful to know that came through in your experience.
Thanks again for your kind words and recommendation — it truly is appreciated!
Warm regards,
The LeisureGrow Team
Great customer service
Great customer service. Had a few issues with a table where the weave split and was replaced straight away. Also replaced a liner for the cushion box even though box was out of warranty.
Thank you to James Paton - great customer service
13 September 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words and for taking the time to leave us a 5-star review!
We're sorry to hear about the initial issues with your table, but we're really pleased we could resolve them quickly for you.
We're especially glad to hear that the team were able to provide such great service — we'll be sure to pass on your thanks to him.
If you ever need anything else, please don't hesitate to reach out.
Best regards,
The Leisuregrow Team
I needed the spare part
I needed the spare part. They’re incredibly helpful. Managed to sort out what I needed and it was posted to me within a day.
9 October 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words!
We're really glad to hear our team was able to help you find the right part and get it out to you quickly.
If there's anything we could have done to make it a full 5-star experience, we’d love your feedback.
Thanks again for choosing us!
Best regards,
The Leisuregrow Team
had an issue with a wicker chair…
had an issue with a wicker chair plastic foot missing got in touch with leisure grow ending up with a conversation with James Paton customer services and low and behold 24hrs later a set of replacements arrive by 1st class post
what a great experience!!!
6 October 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review!
We're delighted to hear the team were able to assist you so quickly and get those replacement parts sent out without delay.
Providing great service is what we strive for, and it's wonderful to know your experience reflected that.
We really appreciate you taking the time to share your feedback!
Best regards,
The LeisureGrow Team
Recently had an issue having purchased…
Recently had an issue having purchased Petface dog treats at the garden centre. I got in touch with Petface and they could not have been more helpful. Very impressed with their customer and will buy dog treats directly from them in future
7 October 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words and 5-star review!
We're really pleased to hear that our team was able to help you and turn your experience around.
Customer satisfaction is incredibly important to us, and it's great to know that you'll be purchasing Petface treats in the future.
We look forward to providing your dog with more tasty treats soon! 🐾
Kind regards,
The Leisuregrow Team
BBQ Fixed
Prompt reply to bbq problem with troubleshooting suggestions that were a fix
Supplying parts free of charge even though out of warranty
1 October 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review!
We're thrilled to hear the BBQ issue was resolved quickly and that our troubleshooting suggestions did the trick.
Even though your unit was out of warranty, we're always happy to go the extra mile—supplying the necessary parts free of charge is just one of the ways we stand behind our products and care for our customers.
Your feedback means a lot to us and helps others know they’re in good hands. If you ever need anything else, we’re just a message away.
Enjoy your BBQ!
Kind regards,
The Leisuregrow Team
Replaced broken item without any fuss
Have a Monaco garden table and chair set which was just outside the warranty period when the weave started to break up due to excessive heat and uv rays. Trudie at LG took ownership of the problem and found me a replacement item for free and shipped foc too. Amazing service and a pleasure to deal with. Would happily recommend the company.
1 October 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words and for taking the time to leave this wonderful review!
We're sorry to hear about the initial issue with your garden set, but we're thrilled that the team were able to help and provide a positive resolution.
We’ll be sure to pass on your praise on – they’ll be delighted!
Your recommendation means a lot to us, and we're so pleased you’re happy with the service and your replacement.
Enjoy your new table, and don’t hesitate to reach out if we can help with anything in the future.
Kind regards,
The Leisuregrow Team
Unfortunately we had an issue with a…
Unfortunately we had an issue with a manufacturer fitted securing bolt on our parasol where it frequently came loose resulting in a dangerous situation as it was securing the main cantilever arm. The company we sourced it from spoke to the manufacturer who in fairness supplied quite quickly a replacement bolt. However this was the wrong size and colour so very disappointed in what was a very expensive purchase as we are no further forward.
1 September 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience.
We completely understand your frustration regarding the issue with the securing bolt, especially given the safety concerns and the expectations that come with a premium product.
While we're pleased the team acted promptly in sending a replacement, we sincerely apologise that it was not the correct size or colour. We agree that this falls short of the standards you rightfully expect.
Please be assured that your concerns are taken seriously. If you could contact our team at consumer@leisuregrow.com they will be happy to confirm the next steps and ensure a suitable resolution is reached.
Thank you once again for bringing this to our attention. Your feedback is valuable and helps us to continually improve. We hope to restore your confidence in both our product and service.
Kind regards,
The Leisuregrow Team
Grillstream BBQ
I bought a Leisuregrow Stream Grill BBQ from John Lewis.
A couple of weeks ago, during a routine barbecue, the unit suddenly and uncontrollably caught fire. Flames erupted beneath the grill, setting nearby materials alight—including the charcoal and, most alarmingly, the connected gas bottle. I managed to extinguish the fire only through considerable effort and sheer luck. Had I failed, the outcome could have been catastrophic: severe harm to myself and my property, as well as a serious risk to my neighbours and anyone nearby.
This incident was not only completely unacceptable but also extremely distressing.
When I reached out to customer service, they immediately refused to accept any responsibility and instead placed the blame on us, alleging incorrect usage.
First Edit:
Dear The LeisureGrow Team member
You continue to state that flammable materials must not be placed within 60cm of the grill. Yet the hose you provided to connect the gas cylinder to the barbecue measures only around 50cm. This is a direct contradiction in your own safety requirements.
It is clear that instead of addressing the core issue, you are attempting to shift the blame onto the customer. The real and critical problem here is the leak inside the barbecue, which allows gas and grease to accumulate in the cabinet. This inevitably causes ignition, regardless of what is stored there. Even if I left only a pair of barbecue gloves inside, they would catch fire. And even if the cabinet were completely empty, am I really expected to clean leaking grease from inside the cabinet after every use on a barbecue that cost £518? That is unacceptable by any standard.
Furthermore, your approach of blaming the customer without properly understanding the actual defect in the product is extremely concerning. Once again, let me be absolutely clear: the issue is the leak within the barbecue itself. That is your responsibility as the manufacturer, not mine as the customer.
I trust this time the seriousness of the matter is understood.
19 August 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for your review.
We're very sorry to hear about your experience and understand how distressing it must have been.
Safety is our top priority, and we want to clarify that the Grillstream BBQ includes clear instructions both in the manual and on the product itself:
• A label on the base panel shows that gas cylinders must not be stored inside the cabinet.
• The manual warns against placing flammable materials within 60cm, storing anything flammable under the grill, and placing the hose near heated surfaces.
• It also emphasizes that gas cylinders must be stored externally in a well-ventilated area, and that users must regularly check for gas leaks.
Storing a gas bottle or flammable materials (such as charcoal) under the grill during use creates a serious risk. If a leak occurs inside the enclosed cabinet, it can ignite. If stored externally as instructed, any gas would dissipate safely. Which having reviewed the correspondence received is where you have stored the fuel.
While we understand your concern, the issue appears consistent with incorrect usage as outlined above and confirmed within your correspondence received.
Kind regards,
The LeisureGrow Team
Great customer service from the team
Great customer service from the team. Quickly answered my questions and response was insightful.
4 September 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words!
We’re thrilled to hear that our team was able to quickly answer your questions and provide insightful responses.
Your satisfaction means a lot to us, and we’re always here to help whenever you need. Looking forward to assisting you again in the future!
Kind regards,
The LeisureGrow Team
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