Ordered two sets of jute rope plug in garden lights. Arrived quickly and well packaged. Perfect to provide warm light to a gazebo. Only issue was one bulb wasn't working. Contacted support. Provided t... See more
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Wow! What Amazing Customer Service!!! Today, I spoke with David regarding a part needed for our Son's Bar BQ. And David couldn't have been more helpful, The problem we had was quickly and easily re... See more
Company replied
The customer service I received from James at Lg furniture was exceptional. The weave on a small garden side table had broken, underneath the glass top and looked unsightly. The table was just out of... See more
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Excellent service. Christmas tree lights transformer started to fail (after several years service) just before Christmas. Spoke to customer service and the gentleman identified a suitable replacement... See more
Company replied
Company details
Written by the company
LeisureGrow is a family-run business, supplying thousands of product lines to trade, retail, and distributors in the UK, Ireland and parts of Europe. Established in 1999, we are seen as the innovators of the latest industry trends, placing environmental care at the forefront, with quality design and functionality. Our brands: LG Outdoor, NOMA, NGL, Grillstream, Petface
Contact info
LeisureGrow Products Ltd, New Inn Road, SG7 5HG, Hinxworth, United Kingdom
- +44 (0)1462 744500
- marketing@leisuregrow.com
- www.leisuregrow.com
4.7
Excellent
370 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Thankyou excellent customer service
I would like to say a huge thankyou for the exceptional customer service I have recently received with a product I purchased. Amazing response time , kept me informed every step of the way and kindly replaced the item free of charge . Much appreciated thankyou
15 December 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind 5-star review! ⭐️
We’re absolutely delighted to hear about your positive experience. Providing exceptional customer service and keeping our customers informed every step of the way is very important to us, so it’s wonderful to know we met your expectations.
Your appreciation truly means a lot to our team.
If we can ever help you again, please don’t hesitate to get in touch. Thanks again for taking the time to share your feedback!
Kind regards,
The LeisureGrow Team
Excellent Customer Service
Excellent customer service support on a rare faulty purchase. I have purchased Noma products several times before without incurring any issues. Generally, very good!
On this occasion, the base stand was uneven and the team promptly replaced it all in time for Christmas. Highly recommended. Thank you.
10 December 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind 5-star review ⭐⭐⭐⭐⭐
We’re really pleased to hear that our team was able to resolve the issue quickly and get everything sorted in time for Christmas.
While faults are rare, it’s great to know our support made a positive difference when it mattered.
Thank you for your continued trust in Noma products and for taking the time to share your experience. Your recommendation truly means a lot to us.
Wishing you all the very best, and a wonderful festive season 🎄
Kind regards,
The LeisureGrow Team
I bought some Noma xmas lights
I bought some Noma xmas lights. The instructions were a joy - not some sequence of incomprehensible pictures - but written instructions: and in beautiful, clear English as spoken here. This gave me such pleasure I read every word. I then wrote to congratulate the Company, and within a few minutes had a charming acknowledgement. I emailed quite a few friends about this, and they were all impressed. (And the lights are just what I wanted.)
17 December 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for taking the time to share such a thoughtful and generous review.
We’re absolutely delighted to hear how much you enjoyed not only the lights themselves, but also the written instructions and our follow-up response.
Clear, well-written guidance and genuine customer care are things we take real pride in, so it’s a pleasure to know they made a difference — and even more so that you shared the experience with friends.
We hope your Noma Christmas lights bring exactly the atmosphere you were hoping for this season. Thank you again for your kind words and recommendation.
Warm regards,
The Noma Team ✨
Very helpful customer service
Very helpful customer service. Resolved my problem in the most convenient way for me and very quickly.
17 December 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you very much for your kind 5-star review!
We’re delighted to hear that you found our customer service helpful and that your issue was resolved quickly and conveniently.
Your feedback is greatly appreciated and will be shared with the team.
If you need any assistance in the future, please don’t hesitate to get in touch. 😊
Kind regards,
The LeisureGrow Team
Happy customer
I phoned yesterday about a replacement remote control for Christmas lights, I spoke to Trudie who told me then don't stock them anymore. She then said she would send me a wand that would do the same job, she sent it free of charge & I received it within 24 hours. (Plus some chocolates)Trudie was polite, friendly & knowledgeable.
Many thanks & Merry Christmas 🎅 🎄
17 December 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review!
We’re delighted to hear about your positive experience and that Trudie was able to help by finding a suitable solution so quickly.
It’s great to know the wand arrived within 24 hours and brought a little festive cheer too 🎄🍫
Your kind words about politeness, friendliness, and knowledge will be shared with her and the team — they’ll be much appreciated.
Many thanks to you as well, and we wish you a very Merry Christmas! 🎅🎄
Kind regards,
The LeisureGrow Team
Great customer service
I have only dealt with this company twice, a year apart and on both occasions their customer service has been excellent. My most recent problem was solved by Trudie quickly and efficiently.
8 December 2025
Unprompted review
Reply from Leisuregrow Products LTD
We’re delighted to hear that on both occasions you’ve received excellent customer service, and we’ll be sure to pass your kind feedback on to team. They’ll be very pleased to know her quick and efficient support made a difference.
Thank you for your continued trust in our company. We really appreciate your support and look forward to helping you again in the future.
Kind regards,
The LeisureGrow Team
Truly Amazing
I cannot recommend Leisuregrow LTD Products (Noma Lights) highly enough. From start to finish, the level of service I received was nothing short of exceptional.
We were hosting a party and realised at the last minute that we needed a transformer for our Noma lights. What could have been a complete disaster was turned into an incredibly positive experience thanks to David, who went above and beyond any customer service I have ever experienced.
David didn’t just help — he took ownership of the situation, acted with urgency, and genuinely cared about making sure everything worked perfectly. His communication was clear, friendly, and reassuring, and his problem-solving was outstanding. It felt less like dealing with a company and more like being helped by someone (a friend) who truly values their customers.
From product knowledge, responsiveness, reliability, and aftercare, every aspect of the service was flawless. The quality of the Noma Lights is excellent, but it’s the people behind the brand that truly set Leisuregrow apart.
If you’re looking for a company that delivers not just great products but exceptional, human, old-fashioned customer service, look no further. David is an absolute credit to the company, and Leisuregrow Products should be incredibly proud.
Thank you for turning a stressful situation into a brilliant one — you’ve earned a customer for life.
16 December 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for taking the time to leave such a generous and thoughtful review. We are truly delighted to read your feedback and to know that your experience with LeisureGrow and Noma Lights was such a positive one.
We’ll be sure to pass your kind words on to David — he will be absolutely thrilled to hear how much his support meant to you. Taking ownership, acting quickly, and genuinely caring about our customers is exactly the standard we strive for, and it’s wonderful to see that reflected so clearly in your experience.
We’re also very pleased that everything came together in time for your party and that our lights helped make the occasion a success. While we’re proud of the quality of our products, we agree wholeheartedly that it’s our people who make the real difference.
Thank you again for your recommendation and for choosing LeisureGrow. We truly appreciate your support and look forward to being there for you in the future.
Warm regards,
The LeisureGrow Team
Truly wonderful!
I bought some nostalgic Christmas lights, the kind my mother bought when we were children and I didn't put them up straight away so when I did and found one of the shades missing I didn't even remember which garden centre I'd got them from so I emailed the company. I was basically just wanting to be able to buy a shade so my lights are perfect and a little nod to Mum who is no longer with us. They far exceeded my expectations and within 5 days not one but five replacement shades arrived and they didn't ask for a penny!! How wonderful in this very busy and commercial world to find such kindness. Thank you LeisureGrow and Trudie King I really appreciated your kindness!
12 December 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for taking the time to leave such a lovely review.
We’re truly touched to hear the story behind your nostalgic Christmas lights and the special connection they hold for you. It means a great deal to know that we were able to help in a small way and that it brought some comfort and joy, especially given the lovely tribute to your mum.
We’ll be sure to pass your kind words on to the LeisureGrow team — feedback like this really does mean the world to us. Thank you again for your trust and for sharing such a heartfelt experience.
Wishing you many happy moments enjoying your lights. ✨
Kind Regards
The Leisuregrow Team
Replacement Light Accessory
On opening our Christmas Lights this year we found that the wand controller for our Noma Magic Candles was not working.
I phoned Noma and after a quick email a replacement was sent out within a day and delivered the following one.
Absolutely great customer service
12 December 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for your wonderful review.
We’re delighted to hear that our team was able to resolve the issue with your Noma Magic Candles so quickly and that the replacement arrived promptly.
Providing fast and efficient customer service is very important to us, especially at such a busy time of year.
Thank you for taking the time to share your experience — it’s greatly appreciated. Enjoy your Christmas lights! ✨
Kind Regards
The Leisuregrow Team
Excellent customer service
I bought some Noma Christmas lights from my local garden centre, but when I got home I discovered that the transformer unit was not working. I returned them to the garden centre and the manager replaced the transformer with one he had spare from a completely different set of lights. The lights now worked, but the settings were completely different from the ones I wanted. I was also unsure if it was safe to use. I contacted the customer service team at Leisuregrow to ask their advice. They responded promptly, reassuring me that the lights were safe to use. Leisuregrow also told me that they would send out a new transformer for my lights that would enable them to operate as they should.
I was extremely happy with the service I had received from Leisuregrow. They showed excellent customer service, setting the bar for other companies to aspire to.
9 December 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you very much for taking the time to share your experience and for your kind words.
We’re really pleased to hear that our customer service team was able to reassure you, confirm the safety of your lights, and arrange the correct transformer so they could operate exactly as intended.
Your peace of mind is extremely important to us, and we’re glad we could resolve the situation for you quickly and effectively.
Thank you again for choosing LeisureGrow and for such a thoughtful review — it truly means a lot to the whole team.
Kind Regards
The Leisuregrow Team
Replacement item
Excellent service very helpful staff, Quality product
10 December 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you found our team helpful and that you’re pleased with the quality of our product.
Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience.
Kind Regards
The Leisuregrow Team
Fantastic all round service!
Fantastic customer service and very speedy service. I am very impressed and would rate this company very highly. You are in good hands! Thanks you so much.
9 December 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you were impressed with our customer service and the speed of our response.
Your kind words truly mean a lot to the whole team, and we’re so pleased you felt in good hands.
Thank you again for taking the time to share your feedback!
Kind Regards
The Leisuregrow Team
Great people to deal with items are the…
Great people to deal with items are the best and fast super fast service thank u very much Steve
3 December 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for the fantastic 5-star review!
We're thrilled to hear you found our team great to deal with and our service super fast. Your support truly means a lot to us.
Thanks again for choosing us!
Kind Regards
The Leisuregrow Team
Seamless super service I was put through to a charming lady…
I was put through to a charming lady called Trudie who went out of her way to resolve all my issues and provided an immediate solution followed up by supreme Service in sending out a spare part thus resolving everything in just a little over 24 Hours!! She made everything so easy and stressless at this rather difficult busy time of the year!!
8 December 2025
Unprompted review
Reply from Leisuregrow Products LTD
We’re delighted to hear that you were put through to Trudie and that she was able to resolve everything for you so quickly.
Providing helpful, stress-free support—especially during such a busy time of year—is exactly what we aim for, and we’re thrilled she made such a positive difference to your experience.
Your kind words mean a great deal to the whole team. Thank you again for taking the time to share your feedback!
Kind Regards
The Leisuregrow Team
Fast response to technical information.
Fast response to technical information.
8 December 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for the 5-star review! ⭐
We’re thrilled to hear that you found our responses fast and the technical information helpful.
Providing clear, reliable support is exactly what we aim for, and it’s great to know we delivered.
If you ever need further assistance, we’re always here to help! 🙌
Kind Regards
The Leisuregrow Team
I contacted the company for a spare…
I contacted the company for a spare part and the guy was incredibly helpful and identified the part needed
Cannot fault the service in any way
1 December 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for the fantastic 5-star review! ⭐
We're delighted to hear that our team was able to quickly identify the part you needed and provide the helpful service you deserve.
Your kind words mean a lot to us.
If you ever need anything else, we’re always here to help! 🙌
Kind Regards
The Leisuregrow Team
1.2m Outdoor Star
I bought a outdoor 1.2m star - which I was so excited to put up. Unfortunately, once assembled - it didn't work.
James in Support dispatched a new transformer within moments - and whilst I was skeptical that it would resovle the problem. I'm delighted to say, that it's now working.
Thanks to James for his responsiveness - these things happen, but it's how you manage the issue that matters most!
3 December 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review! ⭐
We’re delighted to hear that your star is now shining brightly and ready for display. We completely understand how disappointing it is when something doesn’t work right out of the box, so it’s great to know the team were able to help quickly and get everything sorted for you.
We really appreciate your patience and kind words — you’re absolutely right, sometimes things happen, but we always aim to put them right as swiftly as possible.
Enjoy your new outdoor star, and thanks again for choosing us!
Kind Regards
The Leisuregrow Team
Reply from Leisuregrow Products LTD
Thank you so much for your 5-star review!
We truly appreciate your kind words.
Our team is delighted to know you had a great experience, and we’re always here if you need anything.
Thanks again for your support!
Kind Regards
The Leisuregrow Team
Chuffed with my lights and service from Leisuregrow
I bought the White Multifunction Décor Tree Lights and I’m chuffed with them. I was undecided after I placed my order so asked the trade department at Leisuregrow for advice regards cluster and string, I ordered the cluster ones at first. James advised me that the string lights would give my Christmas tree more of a twinkle and that sold it for me, James changed my order there and then and the lights were with me 3 days later. Excellent service and Excellent quality lights, these are my second set of Noma tree lights in 10 years and my 10 year old warm white lights are still going strong, I just fancied a change this year. Thank you.
24 November 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review!
We’re absolutely delighted to hear how pleased you are with your White Multifunction Décor Tree Lights.
It’s great to know that there team were able to step in with helpful advice and get your order updated quickly — we’ll be sure to pass your kind words on to him.
We’re also thrilled that your Noma lights have served you well for a decade, and that your new set has lived up to the same quality.
We really appreciate you choosing us again and taking the time to share your experience. Wishing you a beautifully twinkling Christmas tree and a very festive season ahead!
Kind Regards
The Leisuregrow Team
The wrong item was delivered BUT
The wrong item was delivered, but Customer Services couldn't have been more helpful and efficient in rectifying the mistake.
21 November 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for taking the time to leave us a review.
We’re really sorry that the wrong item was delivered, but we’re very glad to hear our Customer Services team were able to resolve the issue quickly and efficiently for you.
We appreciate your understanding and your 4-star rating, and we hope your next experience with us will be a flawless one. If you need anything else at all, we’re always here to help.
Kind Regards
The Leisuregrow Team
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