We regularly book with Le Boat, usually from Benson on the River Thames. The booking staff are brilliant and it is so easy to speak with someone. They understand our needs and are extremely helpful. T... See more
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A fabulous week in the Aquitaine region of France. The Le Boat team Jamie, Veronique, Magda, Sebastian, Juan to name some in a great team at Le Mas D’Agenais were the best right from day one through... See more
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Yes, navigating a boat through the canals of Belgium is an incredible adventure and well worth the time and money. But the people at the Nieuwpoort base truly made our journey exceptional. Bieke and M... See more
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The service and support was brilliant from booking to checkout. Boat was really well equiped ( Horizon 2) super size fridge for plenty of beers. The shower was actually better than some hotels we've... See more
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Company details
Written by the company
Le Boat are world leaders in river & canal boat hire in the UK, Ireland, Europe & Canada. Find out more about 'self-drive' boating vacations.
Contact info
Platinum House, St. Marks Hill, KT6 4BH, Surbiton, United Kingdom
- www.leboat.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
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LeBoat's Vessel Presentation
LeBoat's Vessel Presentation, Emergency Support and subsequent senior management engagement fail miserably.
10 day trip of a life time - 3 couples on a Vision 4.
We arrive at Port Cassafieres.
A/C not working. Inverter kept tripping - not synced with the air conditioning unit.
Delayed our departure by a day.
Replacement portable A/C unit could not work other than via shore power.
Instrument panel - NONE of the gauges worked - we had no visability of the fresh water, grey water, fuel tank or black tank status.
Generator kept tripping - hot water only available when engine running or shore power.
1st gas bottle in kitchen - not full - it ran out within a few days. Spare on the bow cupboard - was EMPTY!!! Had to use the 3rd bottle in the BBQ.
Broom to sweep deck was useless - UV damage - head broke off with only light use.
What does this small breakage say about the prep of a boat prior to rental...???
Emergency back up notification process is a TOTAL WASTE OF TIME. Gentleman in UK answers phone - does not have phone numbers of any of the local staff. All he can do is write an email which won't be reviewed until the next day (9am).
No overhead light in first cabin - only side lights - ie not a thorough check of the boat and its systems prior to departure.
Two pax had sleep apnea machines - we requested prior to departure that suitable AC power was made available in the cabins. Staff at Port Cassfieres were not notified prior to our arrival.
Fortunately - and not by design - 2 extension cords were found prior to departure.
Nil maintenance of bikes in place - one bike - a new bike mind you - the deraileur blew up - had to be replaced.
Intermittent alarm's went off every night waking pax - ie the systems were failing and without instrumentation - we could not diagnose.
Bow thrusters and Stern thrusters FAILED.
Repaired in situ..and 2 days later, the bow thrusters failed again (most likely a failed bearing - ie nil preventative maintenance in place). Not fixed for the remaining journey.
10 day cruise...Le Boat do not provide clean sheets / towels until after 14 days !! ie the boat started to smell...including the heads - yuck !
So we used showers ashore...but...
at Port Hompes - the showers and toilets were filthy..and there was no toilet paper for the ladies. YUCK!
Castelnaudary - shower was COLD - no hot water.
Wives in the shower - the timer switched off whilst they were in the shower - they had to, in the dark, leave their cubicle to switch on the lights and resume their showers.
The Galley - poorly supplied with kitchen equipment - eg no cooking knives - we eventually got a kitchen knife at Hompes.
Lastly - there is NO sound insulation on board - walls are paper thin. Every cough, conversation etc etc travels around the boat - YOU HAVE NO PRIVACY!
Lastly I requested to meet with Le Boat Senior Management - to discuss our experience in a polite but structured way. There are numerous ways they can improve systems to ensure the above doesn't happen again....their response...was deafening ! Not interested.
Last but not least - we were promised a reduction in the hiring fee for the boat....at Por Cassafieres, Port Hompes, Castelnaudary....in emails afterwards...
Only after our return home to Australia were we offered a miserly 10% reduction and refund in the boat hire.
I WILL NEVER, EVER, EVER, AGAIN USE LE BOAT FOR THE HIRE OF A CANAL BOAT or indeed any other associsted companies that manage boats on behalf of owners.
17 September 2025
Unprompted review
Reply from Le Boat
Dear Julian,
Thank you for taking the time to share such detailed feedback regarding your recent experience. We are sincerely sorry that your trip did not meet the standards you rightly expected, and we regret the disappointment this caused.
As you know, we offered a refund of 13%, which you accepted. Should you wish to discuss this matter further, please feel free to contact us at customerservice@leboat.com
.
Your comments have been shared internally and will help us improve our services.
Kind regards,
Customer Service Team
Your agents were all very helpful and I…
Your agents were all very helpful and I am very pleased. They answered my emails and questions in full. Will definitely use your company again if we go on another boat holiday
27 January 2026
Reply from Le Boat
Thank you for your kind review — and apologies for the late reply.
We’re really pleased to hear that our team were so helpful and that your emails and questions were answered fully. Making sure guests feel informed and reassured from the very beginning is a key part of planning a Le Boat canal boat holiday.
We’re delighted that you’ve been so pleased with the support so far, and we wish you a truly wonderful time on the water. We hope your holiday is everything you’re looking forward to — and we’d love to welcome you back again in the future for another boating adventure.
Warm regards,
Colin from Le Boat
Very easy to make a booking and very…
Very easy to make a booking and very good telephone support
21 January 2026
Reply from Le Boat
Thank you for your kind review — and apologies for the late reply.
We’re really pleased to hear that booking felt straightforward and that our telephone support was helpful. Having a real person available to talk things through can make all the difference when planning a Le Boat canal boat holiday, so it’s great to know that worked well for you.
We hope you have a fantastic trip ahead and that everything on the water is just as smooth as the booking process. We’d love to hear how it goes once you’re back!
Warm regards,
Colin from Le Boat
Competent, efficient booking staff
From the first contact our agent provided excellent and knowledgeable advice on routes and boats available. Highly recommended’
24 January 2026
Reply from Le Boat
That’s wonderful to hear — thank you for your kind words, and apologies for the late reply.
We’re so pleased that from your very first contact you felt well supported with knowledgeable advice on routes and boat options. Choosing the right combination can make all the difference to your Le Boat boating holiday, so it’s great to know the guidance you received helped shape your plans.
We truly appreciate the recommendation and hope your upcoming trip lives up to that excellent start. Do come back and let us know how it all goes on the water.
Warm regards,
Colin from Le Boat
Enjoyed searching for destinations on…
Enjoyed searching for destinations on your maps - in conjunction with Google Earth.
24 January 2026
Reply from Le Boat
Thank you for your review — and apologies for the late reply.
It’s great to hear you enjoyed exploring destinations on our maps (especially alongside Google Earth — that’s proper trip planning!). We love that the research stage is part of the adventure, and discovering routes and regions is often where the excitement of a Le Boat canal boat holiday really begins.
If there’s anything we could do to make the experience even better and earn that fifth star, we’d genuinely value your thoughts.
Wishing you a fantastic time on the water when your trip comes around — we’d love to hear where you decided to cruise!
Warm regards,
Colin from Le Boat
Booking process
They are easy to reach by email or phone. Very informative! They guide you thru the process so that you can make the best choices that fit your vacation needs! Can hardly wait until we start our journey from Smiths Falls!
20 January 2026
Reply from Le Boat
The Rideau Canal is such a wonderful location for a boating holiday — we’re thrilled you’ll soon be setting off on your journey there!
We’re so pleased to hear that you found the team easy to reach and informative throughout the booking process. Being guided through the options so you can choose what truly fits your plans is exactly how we want planning your Le Boat canal boat holiday to feel — clear, supportive and stress-free.
The countdown is officially on! We hope your time on the Rideau is everything you’re hoping for (and more). Do come back and tell us all about it once you’ve been on the water.
Warm regards,
Colin from Le Boat
Reply from Le Boat
Thank you so much for the 5-star rating — and please accept our apologies for the delayed reply.
We’re really pleased to know our office team made a positive impression during your booking experience. Friendly, knowledgeable support behind the scenes is a key part of ensuring every Le Boat canal boat holiday gets off to the best possible start.
We hope you have a fantastic trip ahead, and we’d love to hear how your time on the water goes.
Warm regards,
Colin from Le Boat
Great company
We've had at least 15 trips with them, and it's always a real pleasure thanks to friendly and helpful staff, and fabulous boats.
It's a brilliant way to spend a few days pottering about on the water with friends or family.
11 January 2026
Reply from Le Boat
Thank you very much for your wonderful review — and please accept our apologies for the delay in responding.
We’re absolutely delighted to hear that you’ve enjoyed at least 15 trips with us — that kind of loyalty truly means the world. It’s fantastic to know that our friendly and helpful teams, along with our boats, have consistently made your experiences such a pleasure.
There really is something special about spending a few days gently pottering along the waterways with friends or family, and we’re so pleased our Le Boat canal boat holidays continue to provide that for you.
We very much look forward to welcoming you back on board again soon.
Warm regards,
Colin from Le Boat
Found the agent very helpful and…
Found the agent very helpful and informative during the booking process.
8 January 2026
Reply from Le Boat
That’s lovely to hear — it makes such a difference when the booking stage feels clear and supportive.
We’re really pleased the agent was both helpful and informative while you were planning your Le Boat canal boat holiday. Choosing the right boat and destination should feel exciting, not overwhelming, so it’s great to know you felt well guided along the way.
We hope you have a fantastic time on the water and create some brilliant memories. Do come back and let us know how it all goes.
Warm regards,
Colin from Le Boat
Easy booking and helpful staff
Easy booking and helpful staff. Can’t wait for the holiday!!
13 January 2026
Reply from Le Boat
Thank you very much for your review — and please accept our apologies for the delay in responding.
We’re delighted to hear that the booking process was easy and that our team was helpful. Supporting our guests from the very beginning is an important part of delivering a memorable Le Boat canal boat holiday.
We’re so pleased you’re looking forward to your trip — we hope you have an amazing time on the water and create some wonderful memories. We’d love to hear all about your experience once you return!
Warm regards,
Colin from Le Boat
Loved every minute of it!
Absolutely everything about this experience was exceptional! We loved every minute! Check in was fast and easy, the boat was spotlessly clean (and I'm very particular!) We did have a couple of mechanical issues on route but Le Boat Techs appeared within 20-30 minutes max and made quick and efficient repairs right away. We thought we were in the middle of no where and they would magically materialize! The Rideau is absolutley beautiful and we had the best vantage point from our flying bridge. Our young Standard Poodle loved it as much as we did. A couple of things we suggest for improvement are that proper barbecues be added to the boats as currently there are only outdoor flat surface griddles that they refer to as barbecues. We were on the Horizon 2 and even though there is room for a full size fridge/freezer, there is a small fridge and our boat had no freezer at all. There needs to be a proper fridge/freezer. Thankfully we had a couple of coolers as the refrigeration system on the Horizons 1 and 2, isn't adequate. The bathroom was wonderful. Loved the separate glass walled shower and the head didn't have any 'boat head' odour. Overall the only thing we would do differently the next time, and there WILL be a next time, is we will go for two weeks. One week was NOT enough :-). Thanks Le Boat for being so great!
13 October 2025
Reply from Le Boat
Thank you so much for your wonderful review — and please accept our apologies for the delay in responding.
We’re absolutely delighted to hear that you loved every minute of your Rideau Canal adventure. It’s fantastic to know that check-in was smooth, the boat was spotlessly clean, and that you enjoyed such an exceptional experience on one of Canada’s most beautiful waterways — especially from the fly-bridge, with your poodle along for the journey!
We’re also pleased that when a couple of mechanical issues arose, our technical team was able to respond quickly and efficiently. Providing reliable support throughout our Le Boat canal boat holidays is something we place great importance on, so it’s wonderful to hear that you felt well looked after even in more remote areas.
Thank you as well for your thoughtful suggestions regarding barbecues and refrigeration on the Horizon models. We really value this kind of detailed feedback, as it helps us continue improving the onboard experience for future guests.
We’re thrilled to hear there will be a next time — and we completely agree, one week often feels far too short!
We look forward to welcoming you back on board for a longer adventure soon.
Warm regards,
Colin from Le Boat
Our journey was outstanding
Our journey was outstanding, thanks to the staff who were delightful, welcoming, and highly professional.
6 January 2026
Unprompted review
Reply from Le Boat
Thank you very much for your lovely review — and please accept our apologies for the delay in responding.
We’re delighted to hear that your journey was outstanding, and especially pleased that our team made such a positive impression through their warm welcome and professionalism. The dedication of our staff is a key part of what makes our Le Boat canal boat holidays so special.
We hope to have the pleasure of welcoming you back on board again soon.
Warm regards,
Colin from Le Boat
The journey was fantastic
The journey was fantastic, with the team being both delightful and highly professional.
1 January 2026
Unprompted review
Reply from Le Boat
Thank you very much for your lovely review — and please accept our apologies for the delay in responding.
We’re delighted to hear that your journey was fantastic and that our team made such a positive impression through their warmth and professionalism. Feedback like this means a great deal to us and reflects the high standards we aim to deliver on every Le Boat canal boat holiday.
If there’s anything at all that could have made your experience even better, we’d genuinely welcome your thoughts. We’re always looking for ways to improve and ensure every interaction with us is worthy of that fifth star.
We hope to have the pleasure of welcoming you back on board again soon.
Warm regards,
Colin from Le Boat
Reply from Le Boat
Thank you very much for your review — and please accept our apologies for the delay in responding.
We’re pleased to hear that selecting your dates and completing your reservation went smoothly. Making the planning process simple and straightforward is an important part of starting your Le Boat canal boat holiday on the right note.
We wish you a fantastic trip ahead and hope you have a wonderful experience on the water. We’d love to hear how it all goes once you return.
Warm regards,
Colin from Le Boat
fantastic communication and service
The fantastic communication and helpful information made the whole booking experience easy
28 December 2025
Reply from Le Boat
Thank you very much for your lovely review — and please accept our apologies for the delay in responding.
We’re delighted to hear that our communication and helpful information made the booking process so easy. Providing clear, friendly support from the very beginning is an important part of delivering a memorable Le Boat canal boat holiday.
We wish you a wonderful trip ahead and hope you have an unforgettable time on the water. We’d love to hear all about your experience once you return.
Warm regards,
Colin from Le Boat
Easy to book a fabulous unique vacation!
The help received during booking made it easier to find the perfect vacation to create great memories with family and friends! As a returning customer for our 6th LeBoat vacation around the world we appreciate the special nature of these experiences!
25 December 2025
Reply from Le Boat
Thank you so much for your wonderful review — and please accept our apologies for the delay in responding.
We’re absolutely delighted to hear that the booking support helped you find the perfect trip to create more special memories with family and friends. Knowing this will be your 6th Le Boat adventure around the world truly means a great deal to us — thank you for your continued loyalty.
It’s fantastic that you value the unique nature of these experiences, and we’re proud to be part of so many memorable moments through your Le Boat canal boat holiday.
We wish you another incredible journey ahead and look forward to welcoming you back on board once again.
Warm regards,
Colin from Le Boat
Reply from Le Boat
Thank you very much for your review — and please accept our apologies for the delay in responding.
We’re delighted to hear that you found the booking process easy and the information provided helpful. Making it simple and reassuring to plan your Le Boat canal boat holiday is something we work hard to achieve.
We wish you a fantastic trip ahead and hope you have a wonderful time on the water. We’d love to hear how it all goes once you return!
Warm regards,
Colin from Le Boat
Reply from Le Boat
Thank you very much for your review — and please accept our apologies for the delay in responding.
We’re delighted to hear that you found our website easy to navigate. Making the planning and booking process as smooth as possible is an important part of delivering great canal boat holiday from the very first step.
We wish you a wonderful trip ahead and hope you have an unforgettable time on the water. We’d love to hear all about your experience once you return.
Warm regards,
Colin from Le Boat
Great service and information
Great service over the phone from Le Boat Customer Service for help in planning a first time trip. Also excellent website.
29 November 2025
Reply from Le Boat
Thank you very much for your lovely review — and please accept our apologies for the delay in responding.
We’re delighted to hear that our Customer Service team provided great support over the phone as you planned your first trip, and that you found the website excellent as well. Helping first-time guests feel informed and confident from the very beginning is an important part of delivering memorable boating holiday with Le Boat.
We wish you a fantastic holiday ahead and hope your first experience on the water is truly unforgettable. We’d love to hear how it goes once you return!
Warm regards,
Colin from Le Boat
Good communications especially when…
Good communications especially when selected type of boat and location not available.
8 December 2025
Reply from Le Boat
Thank you very much for your review — and please accept our apologies for the delay in responding.
We’re pleased to hear that you found our communication helpful, particularly when your preferred boat type or location wasn’t available. Supporting guests with clear options and guidance during the booking process is an important part of delivering a smooth start to our Le Boat boating holidays.
We wish you a wonderful trip ahead and hope you have a fantastic experience on the water. We’d love to hear all about it once you return.
Warm regards,
Colin from Le Boat
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