We regularly book with Le Boat, usually from Benson on the River Thames. The booking staff are brilliant and it is so easy to speak with someone. They understand our needs and are extremely helpful. T... See more
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A fabulous week in the Aquitaine region of France. The Le Boat team Jamie, Veronique, Magda, Sebastian, Juan to name some in a great team at Le Mas D’Agenais were the best right from day one through... See more
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Yes, navigating a boat through the canals of Belgium is an incredible adventure and well worth the time and money. But the people at the Nieuwpoort base truly made our journey exceptional. Bieke and M... See more
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The service and support was brilliant from booking to checkout. Boat was really well equiped ( Horizon 2) super size fridge for plenty of beers. The shower was actually better than some hotels we've... See more
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Company details
Written by the company
Le Boat are world leaders in river & canal boat hire in the UK, Ireland, Europe & Canada. Find out more about 'self-drive' boating vacations.
Contact info
Platinum House, St. Marks Hill, KT6 4BH, Surbiton, United Kingdom
- www.leboat.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Le Boat
Thank you for your feedback. We’re so pleased to hear you found the website clear and the booking process easy. It’s great to know your experience was smooth from the very start.
We really appreciate you taking the time to share your comments and hope to welcome you on board soon.
Kind regards,
Catherine from Le Boat
Be Aware that this company is only after your money !
Be Aware that this company is not empathetic and only out for your money. You can find multiple reviews stating this same thing. So, i paid them a $2500 deposit 6 months ago. Recently, one of the people in our group broke their hip, so I told Leboat we had to cancel. I received an email that the cancellation policy is 90 days and this was day 89 (unbelievable). So, I actually owed them another non-refundable $2500. Also, no I could not change the dates. Very Heartless, even if this is their policy. I had to prove that I had sent 2 prior emails on day 92 and 91 to cancel. They agreed to this so I was only out the initial $2500. Again, in 30 years of traveling, I have never worked with an agency so unforgiving and greedy. Buyer Beware !!
1 March 2026
Unprompted review
Reply from Le Boat
Hi Charles,
Thank you for sharing your feedback. We’re very sorry for the difficult situation your group experienced and understand how upsetting it is to cancel under such circumstances. While our cancellation policy must be applied consistently, we’re glad we could review your earlier emails and ensure no additional charges were applied. We do always recommend taking out private travel insurance, as most policies cover unexpected medical events, and many credit cards also offer travel protection benefits that may allow for a refund. We appreciate your comments and remain available if you’d like to discuss this further. Customer Service Team
Very friendly and helpful associate
Very friendly and helpful associate. Answered all of my questions and then I made a booking.
14 March 2026
Reply from Le Boat
Thank you for your feedback. We’re delighted to hear that our associate was friendly and helpful, and that all your questions were answered. It’s great to know this support helped you feel confident in making your booking.
We really appreciate you taking the time to share your experience and look forward to welcoming you on board soon.
Kind regards,
Catherine from Le Boat
Reply from Le Boat
Thank you so much for your feedback. We’re delighted to hear you experienced great service and found our team very helpful, and it’s wonderful to know you were happy with both the value and support throughout your experience.
We really appreciate you taking the time to share your review and hope to welcome you on board again soon.
Kind regards,
Catherine from Le Boat
Reply from Le Boat
Thank you for your feedback. We’re so pleased to hear you find our website easy to use, informative, and helpful. It’s great to know it supports you well when planning your trip.
We really appreciate you taking the time to share your experience and hope to welcome you on board soon.
Kind regards,
Catherine from Le Boat
Great customer service.Friendly and…
Great customer service.Friendly and very informative.Especially Marcus.Excellent communication.
11 March 2026
Reply from Le Boat
Thank you for your kind words! We’re delighted to hear that you had such a positive booking experience and that the team provided friendly, informative service. It’s especially great to hear your recognition of Marcus – we’ll be sure to pass your compliments on to him, and we’re sure he’ll be very pleased.
We hope you have a fantastic holiday on the water and enjoy every moment of your trip. Please do feel free to let us know how it goes once you’ve returned – we’d love to hear all about your experience.
Warm regards,
Colin from Le Boat
Your website is very easy to get…
Your website is very easy to get around. Booking was very easy. We cannot wait till we get to cruise with you. We have surprised our friends from Bordeaux with this cruise. This is something we can do for them in their own country.
11 February 2026
Reply from Le Boat
Thank you for your wonderful review! We’re so pleased to hear that you found our website easy to navigate and that the booking process was straightforward. It’s also lovely to hear how excited you are for your upcoming cruise.
What a fantastic surprise for your friends from Bordeaux – such a special way to enjoy time together in their beautiful region. We hope you all have an amazing time on the water and create some truly memorable moments.
Please do let us know how your trip goes once you’ve returned – we’d love to hear all about your experience.
Warm regards,
Colin from Le Boat
Reply from Le Boat
Thank you for your review! We’re really pleased to hear that you found our website easy to use and that our team were helpful during your booking experience. We’ll be sure to share your kind feedback with the team.
We hope you have a fantastic holiday on the water and look forward to welcoming you aboard. Please do let us know how your trip goes once you’ve returned – we’d love to hear all about it.
Warm regards,
Colin from Le Boat
Booking and paying for the boat were…
Booking and paying for the boat were excellent. Having an Australian POC to call was excellent.
2 February 2026
Unprompted review
Reply from Le Boat
Thank you for your lovely feedback! We’re delighted to hear that the booking and payment process went smoothly and that having an Australian point of contact to call made the experience even better. It’s great to know this support was helpful for you.
We hope you have a fantastic time on your upcoming boating holiday and enjoy every moment on the water. Please do let us know how your trip goes once you’ve returned – we’d love to hear all about your experience.
Warm regards,
Colin from Le Boat
Great outdoor space!
The best thing about Le Boat boats is the outdoor space. It’s really sociable and there’s always a fab view. Beds & bedrooms are on the small side, but that's boats. We usually ask for extra bedding so we can make use of the living space extra bed. We’ve been on several Le Boat holidays and the staff are always helpful and friendly. It’s a shame you have to pay for so many add ons, like cushions, parking…things that I think should just be included. All in all, we really enjoy our Le Boat holidays, hence we go back for more.
7 July 2025
Unprompted review
Reply from Le Boat
Thank you for your thoughtful review and for choosing to holiday with us on several occasions – it really means a lot to know you continue to come back to Le Boat.
We’re so pleased to hear how much you enjoy the outdoor space on our boats. Being able to relax together outside and take in the views along the waterways is definitely one of the special parts of a boating holiday. It’s also lovely to hear that our team have consistently been helpful and friendly during your trips.
We appreciate your feedback regarding the additional extras. Guest feedback like yours is very important to us as we continually review our offering, and we’re pleased to share that deck cushions are now included on all of our boats.
Thank you again for your continued support, and we hope to welcome you back on board for another great holiday in the future.
Warm regards,
Colin from Le Boat
Our holiday was an adventure that we will never forget
Our holiday was an adventure that we are will always remember. We went together as a family (5) and enjoyed nearly every moment of the trip. I say nearly because we had some issues with the heating and some mold in the boat. But the company answered immediately to our phone call and helped us with the problems. We received all the information we needed to know before we sailed off. We chose April for our holiday and it was the best time of the year to do so. We did not meet a lot of boats on our way and we could find a parking place everywhere without any problem. We would go back again but first we need to find our next destination :)
20 April 2025
Unprompted review
Reply from Le Boat
Thank you for sharing your experience. We’re so pleased to hear that your holiday was such a memorable adventure for your family and that you enjoyed nearly every moment of your time on the water together.
We’re sorry to hear that you experienced some issues, but we’re glad that our team were able to respond quickly and assist when you contacted us. Providing prompt support when needed is very important to us, so it’s reassuring to know the team were able to help resolve the situation.
It’s also great to hear that you felt well prepared before setting off and that April proved to be such a good time for your trip, with quieter waterways and easy mooring along the way.
Thank you again for your feedback, and we’d be delighted to welcome you back for another adventure once you’ve chosen your next destination.
Warm regards,
Colin from Le Boat
booking easy all done and dusted In no…
booking easy all done and dusted In no time at all .brilliant
5 March 2026
Reply from Le Boat
Thank you for your lovely feedback. We’re really pleased to hear that the booking process was so quick and straightforward for you.
We hope you have a fantastic time on the water when your holiday comes around. If there’s anything else you need before you travel, our team will be very happy to help. And once you’re back, we’d love to hear how your trip went.
Warm regards,
Colin from Le Boat
LeBoat is client first company!
LeBoat is client first company. The boats are well equipped, very accommodating and easy to use. We have always had a great family time or couples experience. A great way to slow down and see a different way of vacationing.
17 September 2025
Unprompted review
Reply from Le Boat
Thank you very much for your review.
We’re really pleased to hear that you’ve enjoyed your experiences with us and that you value the way our team puts customers first. Creating holidays where families and couples can relax, slow down and experience the waterways in a different way is exactly what we hope every guest enjoys.
It’s also great to know that you found the boats well equipped, comfortable and easy to use. One of the things many guests love about a Le Boat boating holiday is how accessible it is — allowing you to explore beautiful waterways at your own pace.
If there’s anything we could have done to make your experience a five-star one, we would genuinely love to hear your thoughts. Feedback like yours helps us continue improving the experience for future guests.
We hope to welcome you back on board again soon.
Warm regards,
Colin from Le Boat
The relaxed pace of life in an idyllic…
The relaxed pace of life in an idyllic aquatic environment, without deadlines to adhere to.
15 September 2025
Unprompted review
Reply from Le Boat
Thank you very much for your review.
You’ve captured beautifully what many guests love most about time on the water — the relaxed pace, the peaceful surroundings and the freedom to enjoy each day without a strict schedule. That slower rhythm is exactly what makes a Le Boat holiday on the water such a special and refreshing experience.
If there’s anything we could have done to turn your experience into a full five-star one, we’d really value your feedback. Hearing from our guests helps us continue improving future trips.
We hope to welcome you back for another relaxing escape on the waterways soon.
Warm regards,
Colin from Le Boat
Great customer service team …
Great customer service team who helped us choose and book our next boating adventure.
30 January 2026
Reply from Le Boat
That’s wonderful to hear — thank you for your kind feedback.
We’re so pleased our customer service team could help you choose the right boat and destination for your next adventure. Planning the perfect route and vessel should feel exciting and well supported, and it’s great to know that was your experience.
We hope your upcoming Le Boat holiday on the water is everything you’re looking forward to. Do let us know how it goes!
Warm regards,
Colin from Le Boat
Reply from Le Boat
That’s exactly what we love to hear — thank you for the five stars!
We’re delighted everything felt great from your perspective. We hope your time on the water was just as great as the booking process, and we’d love to hear all about it on your return.
Warm regards,
Colin from Le Boat
You can easily contact them via phone…
You can easily contact them via phone or email. They provide excellent information and offer guidance throughout the entire process, ensuring you make the most suitable choices for your vacation. I'm eagerly anticipating the start of our trip from Smiths Falls!
13 February 2026
Unprompted review
Reply from Le Boat
It’s fantastic to hear that you found the team easy to reach and well informed — that early guidance can make all the difference when planning something special.
We’re delighted you felt supported throughout the process and confident in the choices you made. That’s exactly how booking a Le Boat holiday on the water should feel — exciting, clear and well guided.
The Rideau Canal is a truly memorable place to cruise, and setting off from Smiths Falls is the start of a wonderful adventure. We hope the countdown flies by and that your time on the water exceeds every expectation. Be sure to tell us all about it when you return!
Warm regards,
Colin from Le Boat
Excellent company to work with
Excellent company to work with. Very professional staff
6 February 2026
Reply from Le Boat
Thank you very much for your kind words.
We’re delighted to hear that you found us an excellent company to work with and that our team came across as professional and supportive. Creating a smooth and reassuring experience from the very first contact is a key part of every Le Boat canal boat holiday.
We wish you a fantastic trip ahead and look forward to welcoming you on board.
Warm regards,
Colin from Le Boat
Le Boat staff are extremely helpful
Le Boat staff are extremely helpful in guiding you to the correct route and boat for you. Our previous experience was also excellent actually using the boat Looking forward to the next one .
8 February 2026
Reply from Le Boat
Thank you so much for your kind words — and apologies for the late reply.
We’re especially grateful to be welcoming you back again. Returning guests mean a great deal to us, and it’s lovely to know your previous experience on the water was such a positive one.
We’re pleased our team could help guide you towards the right route and boat for this next adventure. Finding the perfect fit is an important part of creating a memorable Le Boat canal boat holiday.
We hope your upcoming trip is just as special as the last — if not even better — and we look forward to welcoming you on board again soon.
Warm regards,
Colin from Le Boat
The perfect trip from start to finish
The perfect trip from start to finish. Easy online booking and a great staff that were friendly and knowledgeable. The boat was impeccably clean, and ran and operated flawlessly. I have some prior experience operating motorized water craft and with the in-harbour tutorial we were confident enough to navigate the waterways of the Rideau canal system.
Smiths Falls to Westport and back. Great scenery, great fishing and warm, clear water to swim in.
We've already booked our summer '26 trip!
15 July 2025
Reply from Le Boat
Thank you very much for your fantastic review — and please accept our apologies for the delay in responding.
We’re absolutely delighted to hear that your trip on the Rideau Canal was perfect from start to finish. It’s wonderful to know that the online booking was easy, the boat was impeccably clean, and that our friendly, knowledgeable team helped you feel confident and ready to set off after the in-harbour tutorial.
Smiths Falls to Westport and back is such a beautiful route, and it’s great to hear you enjoyed the scenery, fishing, and those clear swimming waters — a truly memorable way to experience Canada’s waterways.
We’re especially thrilled that you’ve already booked again for summer 2026. Creating unforgettable Le Boat canal boat holidays on the Rideau is exactly what we strive for, and we can’t wait to welcome you back on board.
Warm regards,
Colin from Le Boat
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