Leather House Reviews 67

Wrong clasp was sent. Everything smelled like mold. Shipping was 31,5 euros for small order. It wasn't even delivery to home but to parcel shop. For that amount of money this is un acceptable.

Damaged goods
I ordered a stitching pony, but it arrived damaged and wet due to poor packaging. The cardboard box was damaged and the plastic bag inside was torn.

As a result, one of the clamping screws that locks the tilt angle is broken (the wooden part), making the tool unusable.

Please advise how this issue can be resolved. I can provide photos if needed.

Very happy with my purchase. Excellent quality for the luxury leather goods I design

Good service also after a mini mistake in packing, without charge solved, excellent

As a leathercraftsman throughout 25 years, I've found myself to be piggy, and hard to please, yet skindhuset (leather house)) managed to do so anyway,,, I sit with this feeling now, since I'm from Denmark but live abroad,,, was this a one-time thing, did I just accidentally struck 'gold'
My skilled knowhow in this area tells me there are more to come from this store,, I highly recommend it

Shipping was fast to the UAE! My Saphir coated canvas lotion arrived safe with no spillage and well packaged. Highly recommend. Thank you.

Leather House is a go to for me for many years! Very good service and quality products!

Received broken product and another product with a missing part, and no follow up on complaint made

I dis not receive anything.

Delivery was prompt and products are excellent.

Fast international delivery, everything went fine

Great product and fast shipping, thank you!

Shipment came fast, well packaged and was much better selction of leather scrapes than I expected!

I placed two order, the first on was pretty much fine but with the second one, one of the leathers received came with a lot of stains scratches making it very difficult to use it for upholstery products

Delivery, customer service and ordering work really well! I highly recommend it.

Thank you for your response, but I must respectfully disagree with several of your points. I would like to clarify a few facts to ensure there’s no misunderstanding:

Unsuitable Terminals for Leather: The gauge was sold with terminals that are not appropriate for measuring leather. Leather is a compressible material, and any professional in the field should know that using a pointed terminal concentrates pressure and leads to inaccurate readings. A flat-surface terminal is the correct choice for measuring leather thickness, as it reduces compression and provides more consistent results. This basic principle should be known by anyone selling gauges intended for leatherworking.

Lack of Options at Purchase: When I bought the gauge, there was no option to choose the type of terminal. I assumed a professional supplier would include the correct one for measuring leather, especially since the product is marketed for that purpose.

Replacement Terminal Problems: I eventually purchased the correct flat terminal separately. However, when installed, the gauge could not be zeroed correctly — suggesting the part was either incompatible or defective. Worse still, while trying to adjust the gauge, one of the screws broke and became stuck, rendering the gauge unusable. This added yet another layer of frustration to an already disappointing experience.

Passing Responsibility to the Customer: Suggesting that I contact the manufacturer myself is, in my view, unprofessional. I purchased the product from you, and it is your responsibility to liaise with the manufacturer and provide a solution. Telling a customer to deal with the problem on their own, after months of ineffective support, is not acceptable.

To sum up: this situation could have been avoided with better product knowledge, clearer options at the point of sale, and more proactive customer service. I hope this feedback helps you improve future interactions with customers — especially professionals who rely on quality tools and proper support.

Great product. I use it for Omega Speedmaster strap. High quality of product and service. Thanks for profesional service.

The leather is excellent quality but unfortunately I received the wrong thickness.

Hello!
The entire service was pleasant, from the product selection and online store system to the delivery of the goods. Until we meet again!
With thanks and best wishes,
Kristina

Probably the nordic postal services.
Tracking of the shipment has excellent UX.

The items sold by the leather house are also of great quality:
- the tailor's thimble - nowadays it's quite difficult to find a thimble like that
- the beeswax
- and the Danish gold - an amazing shoe polish