I have just had Britannia Leatherbarrows to move me from my bungalow and into Holdover for a few weeks until my next property is ready for me to move in. I can’t praise the 2 young men that prov... See more
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Review summary
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Perfect delivery by the two guys assigned to the delivery. Had to decant from main vehicle to a smaller one to be able to get access house in a smaller road. Essential unloading, loading and delivery... See more
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Circumstances meant we needed to arrange a removals firm at short notice. Rob came to assess our needs and give a quote. Within two weeks we had arranged a date, Craig and Ade arrived and loaded a van... See more
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Britannia Leatherbarrows were very professional throughout the move. Staff were friendly, and took extra care when needed. This was a particularly tricky move with many items of furniture needing to g... See more
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Company details
Written by the company
Whether you’re moving locally, nationally or overseas, come to the professionals at Britannia Leatherbarrows Removals in Christchurch, Dorset. The Trenchard family who own and operate Britannia Leatherbarrows, have over 100 years’ experience in moving and relocating families and businesses, we’re here to guide you through every step of the process. For every move in the UK or abroad we plant a tree to help with our carbon footprint. Even the flyers we send out are on biodegradable seeded paper.
Contact info
Unit C3, Cirrus Court, Aviation Business Park, BH23 6BW, Christchurch, United Kingdom
- 01202495600
- sales@leatherbarrows.co.uk
- www.leatherbarrows.co.uk
4.7
Excellent
152 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Late arrival at our previous address…
Late arrival at our previous address meant that our furniture did not arrive at our new house until 5.00 pm in the middle of a storm and the boxes could not then be put upstairs. Had the company arrived earlier in the morning.this could have been avoided. Made a very stressful move.
16 January 2026
Reply from Britannia Leatherbarrows
We’re very sorry that the late arrival and timing of your delivery added stress to your move, especially during difficult weather conditions. This is not the experience we aim to provide, and we completely understand how frustrating this must have been for you.
We truly appreciate you bringing this to our attention, and we’re sorry that your move did not go as smoothly as it should have.
If you would like to discuss this further, please don’t hesitate to contact us directly so we can better understand what happened and make improvements
Experienced saved by offload crew Connel and Neil.
Our removals from Wiltshire to Yorkshire was poorly managed by this company. After the survey I was given a vague idea of how the move would take place (We'll pick up Friday and maybe pickup some more on Monday, then deliver on Tuesday) for a move of less than 50 cubic meters. On the day, the loading crew seemed to have no communication with the office, we were getting calls from the office notifying us of changes to the plan which the loading crew were unaware of. The loading crew were annoyed and getting in touch with the office and it got a bit awkward. The lorry didn't turn up for the offload on the Tuesday until 1400. The offload crew said it was scheduled for 2 days, which was different to what we had been told by the office. After a bit of discussion when we agreed the fault lay with the office, the offload crew, Conell and Neil, were incredibly helpful and hard working, managing to offload the entire load in about 3 hours. If I could give Connel and Neil 5 stars and the office 1 star then I would. Thank you Connel and Neil for taking the time to understand, for being positive, for recognising that my wife and I were under stress, and having the presence of mind and skill to de-escalate the situation. Your hard work, empathy and flexibility help us enormously, we asked a lot of you and you absolutely delivered. Our experience of this company was disappointing. I cannot fault the attitude, good nature, proffessionalism, and work ethic of Connel and Neil.
27 January 2026
Unprompted review
Reply from Britannia Leatherbarrows
Thank you for taking the time to leave such a detailed and thoughtful review.
We’re genuinely sorry for the poor communication and planning you experienced during your move. We completely understand how stressful that must have been for you and your wife at an already demanding time.
We do, however, want to sincerely thank you for recognising Connel and Neil. We’re extremely proud of their professionalism, empathy, and work ethic, and we’ll be sure to pass on your kind words to them directly. The way they stepped in, de-escalated the situation, and completed the offload efficiently despite the circumstances reflects exactly the values we want represented on every move.
Your feedback regarding the office-side management has been taken on board and is being reviewed internally, as coordination and clear communication are areas we must get right. We appreciate you highlighting this, as it helps us improve.
Thank you again for your honesty, and for acknowledging the efforts of our crew. We’re sorry your overall experience fell short, and we wish you all the best in your new home.
We have commented earlier
We have commented earlier. Service from the UK and delivery to Jhb was superb & highly efficient & professional throughout. The team in the UK were utterly helpful in every respect and your name will be always be close at hand in recommending your services to friends.
22 January 2026
Reply from Britannia Leatherbarrows
We’re delighted to hear that your move from the UK to Johannesburg went so smoothly and that you found the service efficient and professional throughout. It’s especially rewarding to know the UK team were so helpful, and we truly appreciate you recommending us to friends that means a great deal to us.
Thank you again for choosing us, and we wish you all the very best in your new home.
So glad we went with professionals
So glad we went with a professional company. All at Britannia Leatherbarrows, from Rob with the quote and sizing of lorry needed, to all the crew on the day:- Neil, Chris, Sammy, James, Lewis, Brad and Jordan. They did not stop, on time, efficient, polite and respectful. Highly recommend there services.
23 January 2026
Reply from Britannia Leatherbarrows
Thank you so much for taking the time to leave such a fantastic review. We’re delighted to hear you were happy with the service from start to finish. Rob and the whole crew will be thrilled to see their names mentioned. They really do take great pride in what they do. We truly appreciate the recommendation and wish you all the best in your new place.
Recently used Britannia Leatherbarrows…
Recently used Britannia Leatherbarrows for a large move to Crowborough. Steven and Chris were really good in difficult circumstances, raining, large truck and trailer in a limited space but they managed to get it all done and offloaded. Well done guys 👍
16 January 2026
Unprompted review
Reply from Britannia Leatherbarrows
Thank you so much for taking the time to leave such a great review. We’re really pleased to hear that Steven and Chris looked after you so well, especially given the challenging weather and tight access. We’ll be sure to pass on your kind words to them. Wishing you all the best in your new home in Crowborough, and thanks again for choosing Britannia Leatherbarrows
Exceptional team
The care and attention by all the personnel involved in the clearance of our home and delivery to the new home was exceptional. I would like to mention in particular :
Rob ,Dave,Lewis and James who moved us out and then Rob and Chris who moved us in .
Would recommend this team to anyone moving house .
18 December 2025
Unprompted review
Reply from Britannia Leatherbarrows
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that the care and attention shown throughout your move met your expectations.
We’ll be sure to pass on your kind words to Rob, Dave, Lewis, James, and Chris — they’ll be thrilled to know their efforts made a positive difference to your moving experience.
Thank you again for your recommendation, and we wish you every happiness in your new home
Neil and Chris were both incredibly…
Neil and Chris were both incredibly professional and approachable. They kept communication open at all times, ensuring our move was smooth and easy.
27 December 2025
Unprompted review
Reply from Britannia Leatherbarrows
Thank you for your kind feedback. We’re delighted Neil and Chris made your move smooth and stress-free. Your support means a lot to all of us at Britannia Leatherbarrows
Highly recommended - excellent moving experience
Everything about my move with Britannia Leatherbarrows went very smoothly. The moving crew were very polite & friendly, & gave me the confidence that all of my possessions were being treated with care. I highly recommend this company.
12 December 2025
Reply from Britannia Leatherbarrows
Thank you so much for your lovely review and recommendation. We’re really pleased to hear that your move with our crew at Britannia Leatherbarrows went so smoothly and that our team helped put you at ease while taking care of your belongings. Your kind feedback means a great deal to us, all the very best
Arrived slightly later than…
Arrived slightly later than 'advertised'. No problem. Property removed from house and loaded into Van in a timely fashion.
Returned to new property to place property into the 'new' address. Complied with our wishes to leave property in specific locations indicated.
Whole process was completed quickly.
12 December 2025
Reply from Britannia Leatherbarrows
Thank you for taking the time to leave your review. We’re really pleased to hear that, despite the slightly later arrival, the move itself went smoothly and efficiently. It’s great to know the team handled your belongings with care and followed your instructions for placement at the new property. We’re glad we could make the process quick and straightforward for you, and we truly appreciate your feedback, all the best
Reassuringly professional
The Leatherbarrows team moved me from a storage unit in Berkshire to my house in Fife. They were superb from quote to delivery. Chris and Neil loaded up and a few days later Steve delivered. Cheerful, helpful and professional throughout. Got to say, Steve's manoeuvring of the lorry to reverse through the gates with a couple of cms to spare and around a tight bend had to be seen to be believed. Great job. Thank you.
10 December 2025
Unprompted review
Reply from Britannia Leatherbarrows
Thank you so much for your kind words. It was a real pleasure helping with your move from Berkshire to Fife, and we’re thrilled to hear how happy you were with the service. Chris, Neil and Steve will be absolutely delighted to read this. Steve will be particularly chuffed that his lorry-handling skills are clearly getting the recognition they deserve!
Thank you again for choosing Leatherbarrows and for taking the time to leave such a thoughtful review. We wish you every happiness in your new home
Move from Chester, UK to Alicante, Spain
We've recently used Britannia to move from our home in Chester to Alicante, Spain and generally, the experience has been fine. All the initial paperwork and collection was great and once our shipped belongings finally arrived, Steven (the delivery driver) was absolutely amazing in helping us unload everything and bring it up to our first floor apartment. We genuinely couldn't recommend Steven highly enough, he was great. The only reason this is a 4 Star review and not a 5 Star one is that the delivery date for our belongings to arrive got pushed back / delayed 4 times and took nearly 3 months to finally arrive from the UK collection date in September. This meant that unfortunately, we were put to additional expense having to purchase certain things (bedding) as the warm weather gave way to chillier mornings and evenings. While we acknowledge ours was a part-load and that the delays were not down to Britannia directly (we were told other part-loads in the chain kept being delayed), there's seemingly no mechanism or facility to ensure delivery on a smaller van once there's been a couple of delays. I would respectfully suggest that this is something the company might want to look at for future part-loads that experience delays, in order to ensure people who are paying quite a serious chunk of money to get their stuff shipped abroad receive their belongings within a reasonable time frame. Having said this, we have our stuff now and generally, other than the delays, our experience was, overall, a positive one.
3 December 2025
Unprompted review
Reply from Britannia Leatherbarrows
Thank you for your detailed review. We’re delighted Steven was able to provide excellent service on delivery and will pass on your kind words.
We’re sorry for the delays with your part-load shipment and understand the inconvenience this caused. Your feedback about contingency options is very valuable and will be reviewed internally.
We’re pleased that, overall, your experience was positive and wish you all the best in your new home in Alicante
Staff were really professional and…
Staff were really professional and helpful
I would hundred percent recommend using this company again, and I would use them if I’m moving in the future.
15 December 2025
Reply from Britannia Leatherbarrows
Thank you so much for your kind words. Britannia Leatherbarrows are really pleased to hear that our staff were professional and helpful. Your recommendation means a lot to us, and we’d be more than happy to assist you again if you move in the future, have a lovely Christmas
The chaps doing the actual moves were…
The chaps doing the actual moves were extremely good. Unfortunately the same can't be said for administration. I would advise anyone contemplating using Leatherbarrows to ensure they get anything agreed clearly confirmed in writing.
11 December 2025
Reply from Britannia Leatherbarrows
Thank you for taking the time to share your feedback. We’re pleased to hear that you were happy with the team who carried out your move.
Regarding the administrative side, we’re sorry to hear you felt disappointed. Your move requirements changed after your quotation was issued which meant additional work and resources were needed. We did our best to support you by providing this at a significantly reduced rate as a gesture of goodwill, given your concern about the extra cost.
We also appreciate that you needed your empty boxes collected quickly, and we’re glad we were able to arrange collection on the same afternoon you requested this.
We always aim to be clear, fair, and helpful at every stage of the process, and your feedback will help us continue to improve. If you’d like to discuss anything further, please feel free to get in touch.
Above and beyond!
1 December 2025
Reply from Britannia Leatherbarrows
Thank you! We’re happy to hear we delivered an above-and-beyond experience
Reply from Britannia Leatherbarrows
received with thanks and reply on your original review
Super team
Super team, nothing was too much trouble. My property went into storage for 4 weeks before delivery to new address, no damage, everything arrived at new home safely. Would use again.
1 December 2025
Reply from Britannia Leatherbarrows
Thank you for your great review! We’re glad everything arrived safely and that our team could make the process easy for you. We appreciate your trust and would be happy to help again anytime.
Highcliffe to Calne
Tony & Conell were excellent in moving us from Highcliffe to Calne.
Arrived timely, were very kind, courteous and efficient.
Delivered to Calne at the time stated and unloaded without any fuss
25 November 2025
Unprompted review
Reply from Britannia Leatherbarrows
Thank you so much for your positive and kind review. We’re delighted to hear that Tony and Conell made your move from Highcliffe to Calne smooth and stress-free. Your kind words about their punctuality, professionalism, and efficiency mean a great deal to us.
Wishing you all the best in your new home, and please don’t hesitate to reach out if you ever need our help again, all the best
Fantastic service from the team
Fantastic service from the team
5 star !
@ neil James jorden and Craig.
20 November 2025
Unprompted review
Reply from Britannia Leatherbarrows
Thank you, this was great to get this feedback from your move down to Cornwall. Wishing you all the happiness in your new home and please spread the word of our 5 Star service
We've used Britania with military and beyond
We've used Britania with military moves for 20 years and they've always been amazing. It absolutely made sence to use them for our move back to civi street. Everyone was amazing, kind,hard working and when we move again in a couple of years we will still use them ,even beyond the Army .Thankyou everyone, you are fantastic xx
14 November 2025
Reply from Britannia Leatherbarrows
Thank you so much for your lovely review and for trusting Britannia with your moves over the past 20 years. We’re delighted to have supported your move back after leaving the military. It’s great to hear the team took good care of you. We’ll be here whenever you need us again. Thanks again for your kind words too
Great moving crew
Conell and Tony arrived ahead of schedule and completed the move (from Berkshire to Northumberland) with great efficiency and care including the transportation of a number of large and delicate houseplants.
17 November 2025
Reply from Britannia Leatherbarrows
Thank you so much for your wonderful review. We're delighted to hear that Conell and Tony arrived ahead of schedule and handled your move from Berkshire to Northumberland with such efficiency and care. Transporting large and delicate houseplants can be tricky, so we're especially pleased they ensured everything arrived safely. We truly appreciate your feedback and are glad we could make your move a smooth one, take care from everyone at Britannia Leatherbarrows
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