Britannia Leatherbarrows Reviews 

153
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, courteous, and incredibly helpful, often going above and beyond to ensure a smooth move. The service provided is frequently described as efficient and outstanding, with many appreciating the careful handling of their belongings, which made the process stress-free. People highlight the hard work and positive attitude of the teams, making complex moves seem easy and seamless from start to finish. However, some customers also noted issues with delivery timing, experiencing late arrivals or significant delays in receiving their belongings, which occasionally impacted their moving schedule and arrangements.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising their professionalism,... See more

Service

Users describe positive interactions with service, highlighting its efficiency, professionalism, and... See more

Delivery service

Clients share positive opinions on delivery service, highlighting its efficiency and professionalism from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would certainly recommend Britannia to anyone moving home. They were courteous and very helpful. Made our move so much less stressful. The service was extremely efficient from the quote through to t... See more

Rated 5 out of 5 stars

Perfect delivery by the two guys assigned to the delivery. Had to decant from main vehicle to a smaller one to be able to get access house in a smaller road. Essential unloading, loading and delivery... See more

Company replied

Rated 5 out of 5 stars

Circumstances meant we needed to arrange a removals firm at short notice. Rob came to assess our needs and give a quote. Within two weeks we had arranged a date, Craig and Ade arrived and loaded a van... See more

Company replied

Rated 5 out of 5 stars

Britannia Leatherbarrows were very professional throughout the move. Staff were friendly, and took extra care when needed. This was a particularly tricky move with many items of furniture needing to g... See more

Company replied


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Self-Storage Facility

Written by the company

Whether you’re moving locally, nationally or overseas, come to the professionals at Britannia Leatherbarrows Removals in Christchurch, Dorset. The Trenchard family who own and operate Britannia Leatherbarrows, have over 100 years’ experience in moving and relocating families and businesses, we’re here to guide you through every step of the process. For every move in the UK or abroad we plant a tree to help with our carbon footprint. Even the flyers we send out are on biodegradable seeded paper.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

153 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(153)

65 reviews in the last 12 months

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Rated 5 out of 5 stars

Chris , Danny and Liam

Chris , Danny and Liam were excellent , well mannered , considerate and very hard working . They were a credit to the company ...

11 August 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Thank you for this short but definitely sweet review. All the best

Rated 1 out of 5 stars

Absolutely horrible team

Absolutely horrible team. DO NOT USE. Rude, arrogant removal men. Broke the law by working day and night. One threw a tantrum in the middle of the car park and used disgraceful language. Blocked a fire exit and refused to move it. Also breaking the law. Abused the neighbours, refused to move when blocking entrances, and left unsafe material everywhere. Harassed a disabled woman, an elderly man, and a young lady, threatened people, and encouraged unsafe practices. They destroyed other people's property and seem to know how to behave in public.

8 August 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Of course receiving this one star review with such defamatory comments has left all of us at Britannia Leatherbarrows feeling shocked, confused and quite upset. This does not fit with our company ethos or the work ethic of our staff.
We also cannot find any record of you as one of our customers.
We have asked the Trustpilot platform to request that you provide your contact information to us, and are still waiting for you to reply. If you would like to get in contact with us personally, then please contact our customer service team via email sales@leatherbarrows.co.uk

You have declined to share any further information to us. We are sure you are not one of our customers and therefore this is highly unfair. We hope that people using this platform can see our wonderful reviews from our customers we have moved home and can decide for themselves.

Rated 5 out of 5 stars

Superb guys, so polite, hardworking and helpful

Jordan, Chris and Danny were fantastic packing my 91 year old fathers' 3 bedroom ground floor flat. Cheerful and happy which when we had been sorting and packing until 3am and then awake at 7am, kept me going. Also the concern they had for me driving 6 hrs back home in the evening. Non stop moving and packing. Due to smaller van it was two trips to storage. Very helpful with dad whilst I was still packing and cleaning. Coped with the grumpy upstairs neighbours and intense next owner. Even took our outdoor plants to the depot to store whilst we could arrange separate pick up. Next step in a few weeks from store to new property. Well done lads. Next crew has alot to do to match original crew. Challenge set for the crew from storage to new home. I will update 😊

8 August 2025
Unprompted review
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Reply from Britannia Leatherbarrows

It was our absolute pleasure to meet your family and to be able to assist you with your fathers move. Your plants are doing fine, and we look forward to seeing you all again shortly for the next part of your move. Thank you for leaving the crew such a kind and genuine review of your experience too

Rated 5 out of 5 stars

Friendly, trustworthy and efficient

I had Neil and Matt loading, the pre move was miscalculated and it was definitely a three man job, great communication and they were very good at getting the most difficult (previous moves) furniture out with ease. They've done this before clearly. Very friendly and chatty and very good at removal van jenga! It was a long day and i was able to leave them with the garage key to post through the letter box so i could leave to get to the new house. Contents were delivered the next day which was a lot faster than the load thank goodness. Matt and Brad did a swift job albeit i supplied with espressos for extra energy. Neil in particular was great with giving me tips on unpacking and how to store and contact for removal of all the boxes for collection when i had unpacked. They put carpet protection down and just got on with the job asking questions about what was to be packed or left (some things they can't load for safety reasons). Overall a very smooth process that is a very stressful life event for most people made easier, especially when moving to a different county. Not sure i'd do it myself after a lot of years collecting dust in places I can't reach, yet they did it with ease and a great attitude. Thank you for the service, they deserve a bonus or an extra set of hands for a big job - management team take note!

3 July 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Thank you for the detailed review and thank you also for looking after the crew with coffees etc while they helped to look after you. Glad to hear everything was smooth and you were very happy with the service, many thanks

Rated 5 out of 5 stars

Excellent efficient and friendly…

Excellent efficient and friendly service. Moved us to and from Portugal (4 years apart) and both moves were executed really smoothly. Most recently our move back to the UK was carried out by Steven. A more friendly and helpful mover you couldn’t hope for!

23 July 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Thank you for your lovely review and comments especially for Steve. Thank you for your repeat custom and hopefully we will be your choice once more if you do decide to move again. All the very best till then

Rated 5 out of 5 stars

Right from the original quote from Rob

Right from the original quote from Rob, to the admin staff, and then the brilliant team of Jordan, Danny, Chris and Sammy who actually moved us, nothing was too much trouble. Everyone was friendly, had a brilliant sense of humour, and worked so hard to get us into our new home by the end of the day. You were amazing.
Huge thanks to you all.

4 July 2025
Unprompted review
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Reply from Britannia Leatherbarrows

We are so happy that our service has met the 5 star rating and that from your quote to the move and beyond has been amazing. We have a great team of staff here at Britannia Leatherbarrows and receiving reviews like this are so rewarding for us, thanks so much and take care

Rated 5 out of 5 stars

Fantastic moving experience…

It was a really good moving experience and we loved that it was over the three days and so we didn't have a mad rush on leaving our home of 31 years. Neil and Chris,our crew for the three days, were fantastic, they were very friendly and had to work through the ridiculous heatwave after a long drive up from Bournemouth, thank you guys for a great job, it was very much appreciated. Graham and Rachel

27 June 2025
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Reply from Britannia Leatherbarrows

Thank you for leaving your review. I am glad that the move plan we set for you worked well and suited you especially in the weather conditions. They are such a hard working team and we are incredibly proud of them so glad you were too. Take care

Rated 5 out of 5 stars

Outstanding service

Excellent service. The sales rep who visited (David I think!) was helpful and continued to check in with me about possible moving dates without being pushy. When the day finally arrived, the removal men were outstanding - I had Chris, Neil, Sammy and Ady. All four were friendly and flexible. The move happened in 28 degree heat and everyone continued to work hard to ensure the move was smooth and every item was placed exactly as requested. The biggest challenge of all was my 280kg piano, which couldn’t fit through the living room door on wheels due to the diagonal corridor in the property. The men provided a solution and worked as a four to carry the piano on its side in the end - it was a nail-biting experience to say the least (due to the piano being such a weighty item to manoeuvre and very precious to me), but there was no other option, and all four worked together to make sure the piano got in safely without causing any damage to the instrument or the property. I would 100% recommend this team.

19 June 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Thank you for leaving your detailed review. I am glad all went smoothly and that the team were able to safely get your piano and all your belongings into your new home. Hoping you settle into your new home and thank you for your custom

Rated 5 out of 5 stars

Military move

Military move! Neil, Keith, Brad & Chris were friendly, polite, strong and efficient! Our belongings were all packed and cared for (even the many pot plants!). Thank you all for helping our move go smoothly.

16 June 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Its lovely to get a review from one of our military customers. We are proud to service our military contract and to receive this email of appreciation and thanks. Your review will be shared with the team.

Rated 5 out of 5 stars

Everything happened that we requested

Everything happened that we requested. Nothing was damaged. Communications were prompt.
Andy and Steve who unloaded our goods were helpful, strong and polite, no bother to have in our new home.
Thank you

17 June 2025
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Reply from Britannia Leatherbarrows

Thank you for sharing your 5* review of Britannia Leatherbarrows and for the praise for your staff, Andy and Steve. We wish you all the best in your new home. All the best from all the team

Rated 5 out of 5 stars

Third time we have these guys and Rob…

Third time we have these guys and Rob who is absolutely first class leading the crew and Andy and Any were all excellent
On time careful professional and as important lovely ad fun to have around for a couple of days when inevitably its a bit hectic , Fully recommend and will use again

27 May 2025
Unprompted review
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Reply from Britannia Leatherbarrows

This is a perfect review, thank you for taking the time to leave it for Britannia Leatherbarrows. It really does mean a lot to the crew too when they get a personal mention. Glad we could help you on these 3 occasions, and If we can be of service to you again of course we would love to move you again, till then, thanks again

Rated 5 out of 5 stars

Britannia moved our belongings from the UK 18 years ago and back again this year.

Britannia moved our belongings from the UK to Spain
18 years ago so no other choice when moving back.
They have proved to be reliable, helpful, friendly. We cannot remember the names from 18 years ago but
Brad & Chris did a stand up job on this occasion.

7 May 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Brad and Chris are delighted you are happy with their service and thank you for choosing Britannia once more for your European move back to the UK. We hope you are settling in well again, all the best

Rated 5 out of 5 stars

2nd time of using them to move stuff to Canada

We used this company when we moved from UK to Canada in 2002 and they were awesome.
Fast forward to 2025 and we had a close family bereavement in UK & had inheritance items we wanted to be moved to Canada again.
We had no hesitation in using Leatherbarrows again because of the experience the 1st time around.
They came to the house in the UK & packed up what we wanted and the items were received in Canada 8 weeks later.
I appreciated the follow up & my questions being answered, and of course the timely delivery.
We thoroughly recommend.

14 May 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Thank you for your return custom and for your glowing review. If we can help you again then of course our Overseas team will be there to help you again once more.

Rated 5 out of 5 stars

Prompt and Efficient

The removal team arrived promptly and laid out all of the carpet protections which was important as we had just redecorated before moving. The team were fast and efficient putting everything in the correct places and they were very pleasant to be working with, a good sense of humour which meant we all got the job done quickly. The team were amazing, thank you

11 April 2025
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Reply from Britannia Leatherbarrows

A super review from you, thank you so much

Rated 5 out of 5 stars

Good communications throughout

Good communications throughout. Excellent team on move day(s)

22 April 2025
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Reply from Britannia Leatherbarrows

Glad both teams on each day of your removal were excellent and you rated them 5*. You were lovely to deal with and happy all went smoothly, all the best

Rated 5 out of 5 stars

Australia - Dorset.

Andy, Chris & Adrian, came to the rescue when our international container was attempted to be delivered to our new home address by mistake of the driver. The men ensured our belongings were off loaded, and placed in the correct rooms as per the information on the boxes. Sadly some of our items were damaged. But they ensured they provided the correct information needed for us to start the process of insurance claim from the original removal company in Australia. Nothing was a problem for them, when an item was taken upstairs when I said.... ummm can I have that taken backdown stairs and the other item brought up stairs... Thankyou team, I hope we never have to use you again.... Now we are in our forever home.

11 April 2025
Unprompted review
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Reply from Britannia Leatherbarrows

I am glad our team in the UK were able to help you and were accommodating to all your needs on your move in day. We are sorry to hear of your damages whilst in transit to the UK and glad our team could advise you of the next steps too in this regard. Enjoy settling into your forever home

Rated 5 out of 5 stars

Swift Passage!

The removal team were all extremely, helpful & happy to assist; making the move run smoothly.
My only criticism is that the move should have been originally planned over three days, rather than two; due to the load & the distance between the two properties.

8 April 2025
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Reply from Britannia Leatherbarrows

Thank you for reviewing the team and for your 5* review. Very occasionally the move plan does needs to change but glad all the staff on all 3 days gave you great service and thanks for your understanding with this, take care

Rated 5 out of 5 stars

Stress-free move

My belongings were collected on the stated day from Wiltshire and dropped off the same day in Bournemouth. Excellent service, friendly and helpful guys.

3 April 2025
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Reply from Britannia Leatherbarrows

Thank you so much for your positive feedback! We're delighted to hear that everything went smoothly with your move. So glad we could make the process stress-free for you. All the very best in your new home and happy Easter!

Rated 5 out of 5 stars

Very friendly & professional staff good…

Very friendly & professional staff good communication
Our belongings arrived early in Spain!

24 March 2025
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Reply from Britannia Leatherbarrows

A wonderful review of our service to Europe. We know moving to another country can be daunting but glad our expertise has made this a good experience for you.

Rated 5 out of 5 stars

All six of the men that we had were…

All six of the men that we had were brilliant, they worked really hard and were cheerful all day long. They had a hard day as we have so much heavy outside item. I would recommend them to anyone and have being telling people how good they all were. unfortunately I only know 5 of their names. Thank you to Rob, Sammy, Ady, Andy, Matt and ?. Once again thank you, they made a very stressful day nearable. Julia Bacon

21 March 2025
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Reply from Britannia Leatherbarrows

Thank you for your review and thank you for sharing this amongst your friends too. We love it when the good news of our great service travels by personal recommendation. We hope you enjoy your new home and garden, thanks again

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