Simple ordering system with quick email confirmation and tracking communication. Sadly lens purchase was labelled as clean and free from dust but it full of marks and spots across the whole frame when... See more
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The whole transaction with LCE Derby was excellent. From the very fair price given for my part exchange to the swift delivery of the used camera (which is unmarked) the service was excellent. I was p... See more
I rang the store to check it was still available and if I could ask for a specific delivery day. Paid for item in line and the store confirmed delivery. Item received and in perfect condition. Now I a... See more
Wanted a Sony 70-200 f4 lens. LCE had a good selection at good prices. Delivery was prompt and the lens was well packed and in superb condition. Very pleased.
Company details
Written by the company
Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 70 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.
Contact info
17 Sadler Gate, DE1 3NH, Derby, Derbyshire, United Kingdom
- 01332348644
4.9
Excellent
846 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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Give better prices to regular…
Give better prices to regular customers.
Need to work as one company. Derby branch thinks it's an independent!
7 December 2025
Reply from London Camera Exchange - Derby
Dear Rsharma
Thank you for leaving us a review. We have investigated your complaint and it appears that the goods were set aside for several weeks without any further contact and without a deposit being paid. Unfortunately, without a deposit we are unable to reserve items for extended periods of time, so the camera was returned to the original branch.
For future reference, to secure a camera a deposit will need to be made.
Kind regards,
Your LCE Team
Canon ef-m 11-22 lens, used
Excellent item, exactly as described and delivered next day.
3 December 2025
Didn’t have part we ordered so replaced…
Didn’t have part we ordered so replaced with better part same price 👍🏻
2 December 2025
I still haven't received the camera…
I still haven't received the camera because DPD are apparently having 'issues'. I appreciate this isn't your specific domain, but it is impacting my customer experience and I'd be surprised if they haven't updated you on this since it's an order from you.
30 November 2025
Reply from London Camera Exchange - Derby
Dear Customer
Thank you for taking the time to leave a review. With online fulfilment, the courier is often the weakest link in the process, and we believe DPD offers the best overall solution for our business.
Our Derby team is in ongoing discussion with DPD while their investigation continues. In the meantime, we are searching across our 26-store estate to locate a replacement item of the same type.
We understand your order is currently still with DPD, having been impacted during their busiest time of the year. As the delay sits with the courier, we would appreciate it if your feedback reflected this — perhaps by reviewing DPD directly rather than our business.
Kind Regards
Your LCE Team
Derby and Chester branches are great!
I have purchased lenses and camera bodies many times over last 16 years from LCE Chester in store. The staff there were always professional, but also very knowledgeable. Some members still continue to work there after all these years. They are like Richer Sounds of photography if you know what I mean - just great. So I bought this time ONLINE from Derby branch and everything went very smooth - quick dispatch, confirmation emails, lens clean and working without issues. I never dealt with them in person, but online transaction went great, so I definitely recommend them
11 November 2025
While my latest purchase has been…
While my latest purchase has been online from LCE Derby I have used this company for over 40 years. Firstly in Bristol, then in Bath shops rather rthan online but the last 10 years more online. I have found them to be very helpful together with a fair price if buying s/h.
27 November 2025
Ordering from London Camera Exchange
I have ordered quite a few used items from various London Camera Exchange shops and 3 things stick out 1) They are always very competively priced 2) The items are always as stated on their website and 3) They are always keen to help with any queries you might have, what more do you need.
20 November 2025
Reliable, prompt service
Used poducts are well described and given a quality rating. The goods are well packed and delivery is quick
14 November 2025
Item top condition as described
Item top condition as described, very well packaged happy all round
13 November 2025
Recently got into SLRs
Recently got into SLRs
And the help I’ve received from Derby and Lincoln has been superb. Staff are very friendly, knowledgeable and helpful.
1 November 2025
Unprompted review
Always helpful and very knowledgeable
Always helpful and very knowledgeable
I deal a lot with the Guildford branch
Where Martyn and his team are always on hand to help me
Thanks so much LCE
5 November 2025
Excellent as always.
Vast selection of new and used photography equipment. Always reasonably priced with used been well graded.
3 November 2025
Great prices and fast service
Great prices and fast service using DPD couriers who give an hour time slot
27 October 2025
Good Service and keen prices
I have bought many things from London Camera Exchange in Derby over the years, on this occasion a Sony FE90mm Macro lens ( second hand ).
As usual the service was first rate and the price competitive, I would definatelty reccomend London Camera Exchane and the Derby branch in paticular
29 September 2025
Unprompted review
Return and refund were handled professionally.
It was a little disappointing to receive a s/h lens by post that clearly didn't perform to reasonable expectations. Return and refund were handled professionally.
It would be nice if the chain did a more thorough testing of their used stock.
28 April 2025
Reply from London Camera Exchange - Derby
Dear Customer
We are very sorry to hear that the lens did not perform to reasonable expectations. All items undergo stringent performance checks on site, but on this rare occasion, it appears the issue was unfortunately missed. It’s reassuring to know that your return and refund were handled smoothly; however, we recognise that this was still at our expense and your inconvenience.
Please be assured that we will take steps to improve our processes and ensure such incidents are not repeated in future.
Kind Regards
Your LCE Team
Product knowledge and courtesy from staff at Derby.
Product knowledge and courtesy from Darren at Derby.
29 October 2025
Great service with a great product
Great service with a great product. Very helpful, highly recommend Derby shop.
31 October 2025
Great service
Bought my first camera here great deal very informed about product condition ,the place to shop for ur photography equipment,
29 October 2025
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