Lazy Carpets & Flooring Reviews 

2,725
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 679 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, professional, and helpful staff, from sales representatives to fitters, who provide excellent service from start to finish. Many people highlight the high quality of the products, including carpets and flooring, and are delighted with the finished look in their homes. Reviewers also appreciate the reasonable and competitive pricing, often finding the costs to be lower than expected and offering good value. However, some customers also noted issues with the service, including poor cutting of vinyl, damage to property like radiators or doors, and old carpets not being bagged as promised. A few other people also felt that the sales process was misleading, with the delivered service not matching initial explanations or expectations.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their friendliness, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the straightforward, hassle-free... See more

Product

Clients share positive opinions on product, with many expressing happiness and satisfaction with their new... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the end results, the... See more

Price

Users describe positive interactions with price, often noting competitive and affordable pricing, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely love our new carpet! Ian who did our initial visits to.choose the carpet was informative and responsive. The two fitters contacted me ahead of time, were polite and virtuous. Carpet was... See more

Company replied

Rated 5 out of 5 stars

Lacey carpets wow amazing service from start to finish Friendly professional, great product all the team were amazing from the booking to measuring, to floor being laid. Don’t don’t think I wou... See more

Company replied

Rated 5 out of 5 stars

This is our second time using Lazy Carpets, and we are very happy with the service. Andy and Lucas, who fitted our laminate flooring, were absolutely brilliant. They were very helpful and accommodatin... See more

Company replied

Rated 5 out of 5 stars

We are very happy with our experience using Lazy Carpets. From enquiry to someone coming around with samples and taking measurements, to having the carpets laid less than a week later and the finished... See more

Company replied


Company details

  1. Carpet Store
  2. Carpet Installer
  3. Flooring Store
  4. Wood and Laminate Flooring Supplier

About Lazy Carpets & Flooring

Written by the company

Reasons to Choose Lazy Carpets


Effortless Flooring Experience: ❤️  We eliminate the stress of selecting and installing new carpets or floors.  Our focus is on exceptional service, so you can relax and enjoy beautiful new floors with minimal effort.


Huge Selection: 📦  Our massive range of carpets, laminates, vinyls, and LVT flooring comes in various colours and sizes, perfect for refreshing any living space. We also have waterproof vinyl flooring ideal for kitchens and bathrooms. Plus, if you can't find exactly what you crave, we can usually source it for you.


Shop from Home Convenience:  🛍 Experience the showroom feeling right at your doorstep! Explore our incredible selection of luxurious carpets and flooring, all at fantastic prices.  We're so confident you won't find better deals anywhere, we guarantee to beat the competition!


Customer-Rated 5 Stars for a Reason! 👍  Over 1450 reviews and a stellar 4.8 rating on Trustpilot show you're making the perfect choice. Don't just take our word for it -  read our amazing reviews and see for yourself!


Flexible Financing Options: ✅  At Lazy Carpets & Flooring, we accept various payment methods, including 0% finance through Buyline & SNAP. We also offer Klarna for flexible payment options.


In short, Lazy Carpets is your one-stop shop for a stress-free, high-quality flooring experience!


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,725)

660 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My home was measured for new carpet…

My home was measured for new carpet promptly on time and carpet picked from a vast array of samples,the lady was polite professional and advised on different aspects and what would happen thereafter,my fitting was booked there and then for 10 days later at my request ,they are fast at securing apps for fitting if needed,a very easy transaction from start to finish ,the fitter was prompt professional and polite and did a great job bagged all off cuts up would recommend I will be using again soon

8 May 2026
Unprompted review
Lazy Carpets & Flooring logo

Reply from Lazy Carpets & Flooring

Thank you so much for your kind words. At Lazy Carpets & Flooring we pride ourselves on excellent customer service and quality products at competitive prices, so your 5* rating and kind comments mean the world to us. Thank you for your kind recommendation. We look forward to welcoming you back soon. Kind regards and many thanks, from all the Lazy Team

Rated 5 out of 5 stars

Great carpet fitters all done with a…

Great carpet fitters all done with a smile proper craftsmen fully recommended

12 May 2026
Unprompted review
Lazy Carpets & Flooring logo

Reply from Lazy Carpets & Flooring

Thank you so much for your kind words. At Lazy Carpets & Flooring we pride ourselves on excellent customer service and quality products at competitive prices, so your 5* rating and kind comments mean the world to us. Thank you for your kind recommendation😊 . Kind regards and many thanks, from all the Lazy Team

Rated 5 out of 5 stars

Highly recommend Lazy carpets… from the…

Highly recommend Lazy carpets… from the start till the end, all of them did an amazing job.

13 April 2026
Unprompted review
Lazy Carpets & Flooring logo

Reply from Lazy Carpets & Flooring

Thank you so much for your kind words. At Lazy Carpets & Flooring we pride ourselves on excellent customer service and quality products at competitive prices, so your 5* rating and kind comments mean the world to us. Kind regards and many thanks, from all the Lazy Team.

Rated 5 out of 5 stars

Great experience

Steph was helpful and friendly when showing me my options for laminate flooring and carpets. There was a wide selection of quality and colour to choose from and I am very happy with the result.

I had three rooms, a landing and staircase fitted in about half a day. Pricing is reasonable and I was given an exact quote before committing.

It was suggested I would not need my doors trimmed but this was incorrect and I now need to trim three doors, this isn’t a big issue for me but I would have appreciated a bit more caution in their assessment so I could plan accordingly.

Note they do not take American Express despite their website suggesting otherwise.

Overall would wholly recommend and work with them again if I ever need to.

11 May 2026
Unprompted review
Lazy Carpets & Flooring logo

Reply from Lazy Carpets & Flooring

Thank you so much for your kind words. Steph will be so pleased that you mentioned her personally. She is very knowledgeable and a valuable member of the team. At Lazy Carpets & Flooring we pride ourselves on excellent customer service and quality products at competitive prices, so your 5* rating and kind comments mean the world to us.

We are in the process of updating our website and apologise for the confusion regarding American Express payments.

Thank you for your kind recommendation. We look forward to welcoming you back in the future.

Kind regards and many thanks, from all the Lazy Team.

Rated 5 out of 5 stars

Friendly fast reliable and excellent…

Friendly fast reliable and excellent prices and services from all staff at lazy carpets my flooring right through my house looks unreal can not recommend enough

5 May 2026
Unprompted review
Lazy Carpets & Flooring logo

Reply from Lazy Carpets & Flooring

Thank you so much for your kind words. At Lazy Carpets & Flooring we pride ourselves on excellent customer service and quality products at competitive prices, so your 5* rating and kind comments mean the world to us. Thank you for your kind recommendation. Kind regards and many thanks, from all the Lazy Team.

Rated 5 out of 5 stars

Great overall experience - would use again in the future.

Called Lazy Carpets for a home visit as I was looking to carpet my home upstairs (several areas inc. stairs). Visit occurred quickly a day or two after my expression of interest and in addition to the areas being measured up for the quote, I was able to review a wide selection of samples and discuss options. I placed my order on the same day (using interest free option) and it was fitted several days later by professionals who did it to a high standard and in no time at all. Would use Lazy Carpets again for other parts of my home.

11 May 2026
Lazy Carpets & Flooring logo

Reply from Lazy Carpets & Flooring

Thank you so much for your lovely review! At Lazy Carpets & Flooring we pride ourselves on excellent customer service and quality products at competitive prices, so your 5* rating and kind comments mean the world to us.

We look forward to welcoming you back in the future. Kind regards and many thanks, from all the Lazy Team.

Rated 5 out of 5 stars

What a great service

What a great service, flooring options, advice, support and communication throughout was second to none.

11 May 2026
Lazy Carpets & Flooring logo

Reply from Lazy Carpets & Flooring

Thank you so much for giving Kevin your sales estimator such a lovely review, At Lazy carpets we pride ourselves on our customer service so it's so nice to see you were given good advice and support, also the communication was second to none, fantastic! Please recommend Kevin to your family and friends. Thank you and kind regards from all the Lazy Flooring team.

Rated 5 out of 5 stars

Absolutely 💯 over the moon

Absolutely 💯 over the moon, the lady who came round Rebecca was absolutely excellent very professional, helped me with the colour choices and made it look so easy so made the whole process and experience enjoyable!!! Rebecca was very patient with me and let me know exactly how much everything was, as we discussed the different options and choices!! Really would recommend using this company to anybody & cannot wait until all the carpets and flooring are fitted!

11 May 2026
Unprompted review
Lazy Carpets & Flooring logo

Reply from Lazy Carpets & Flooring

Thank you so much for leaving Rebecca such a lovely review , she will be over the moon to see you have mentioned her personally. Rebecca is a valued member of our team who is very professional and helpful to her customers and always gives a first class service and great advice on their flooring choices, so it's so nice to see you were 100% over the moon and would recommend us! We look forward to getting your feedback after the flooring has been fitted. Thank you and kind regards from all the Lazy Flooring team.

Rated 5 out of 5 stars

Very friendly company, experienced and helpful staff

Very friendly company, helpful staff and experienced fitters. Rebecca has visited me on 4 occasions now and each time has been brilliant. Understanding my requirements and detailing my options so I can make an informed choice. And the fitters (Charlie and his assistant) work really hard leaving me with a wonderfully fitted carpet. 100% recommend this company.

11 May 2026
Unprompted review
Lazy Carpets & Flooring logo

Reply from Lazy Carpets & Flooring

What a lovely review Lorraine! Thank you so much! At Lazy Carpets we pride ourselves on our customer service so its pleasing to see you thought we were very friendly and helpful. Thank you for returning to Lazy Carpets on 4 occasions as this shows you are happy with the service provided. Rebecca and Charlie will be over the moon to see you have mentioned them personally. Please recommend Rebecca to your family and friends. Kind regards from the Lazy Flooring team.

Rated 5 out of 5 stars

I couldn’t be happier with the service…

I couldn’t be happier with the service from
Lazy carpets. They arrived right on time, worked incredibly efficiently, and the finish is flawless. They even tidied up after themselves! Highly recommend if you want a professional job done right the first time.

6 May 2026
Lazy Carpets & Flooring logo

Reply from Lazy Carpets & Flooring

Thank you so much for your lovely review Karen, we really appreciate your feedback and giving us a 5* review. Your fitter Craig will be over the moon when we show him your comments. Please recommend us to your family and friends. Thank you and kind regards from The Lazy Team.

Rated 5 out of 5 stars

Highly Recommend Lazy Carpets & Flooring

Lynn who came out was great! Advised well and done her best to keep the cost down ( thats when you know your in good hands)
Everything went to plan as had to have the fitting over 2 days ( due to a full house)
The fitters are paid separately and they also done a fantastic job. They was courteous & helpful and bagged up all the old carpet ready for me to skip.
Really good company & Staff, would highly recommend

5 May 2026
Lazy Carpets & Flooring logo

Reply from Lazy Carpets & Flooring

Thank you so much for leaving Linda your sales estimator and Paul your fitter such a lovely review Lynn, they will be over the moon to see you have mentioned them personally. Our staff really are very helpful and always go the extra mile to make your journey with us run as smoothly as possible. Please recommend us to your family and friends, Thank you and kind regards from all the Lazy Team!

Rated 5 out of 5 stars

Very good job done

Very good job done

6 May 2026
Lazy Carpets & Flooring logo

Reply from Lazy Carpets & Flooring

Thank you Mr Edwards! we really appreciate your feedback and awarding us 5* Please recommend us to your family and friends. Thank you and kind regards from The Lazy Team.

Rated 5 out of 5 stars

Ian and his fitters were fabulous

Ian and his fitters were fabulous
Ian and his fitters were fabulous, Ian came to our property, which required flooring throughout, bringing suitable samples, measuring up and producing a very reasonable (was expecting a lot more) quote very quickly.
The 2 fitters arrived on time having called first to give an eta and did a really lovely and tidy job. The whole process was very easy and we are delighted with the end result. I’d definitely recommend- they even offer interest free payments 😁

5 May 2026
Unprompted review
Lazy Carpets & Flooring logo

Reply from Lazy Carpets & Flooring

Thank you so much for giving Ian your sales estimator and Craig your fitter such a lovely 5* review they will be over the moon to see your comments . At Lazy carpets we pride ourselves on our customer service and our quality flooring at up to 50% cheaper than the high st shops and our customers can choose to pay using one of our finance options some are 0% interest. Please recommend Ian to your family and friends. Kind regards from all the Lazy Team.

Rated 5 out of 5 stars

Very good job

Very good job

22 April 2026
Lazy Carpets & Flooring logo

Reply from Lazy Carpets & Flooring

Thank you for your lovely 5-star review. At Lazy Carpets & Flooring we pride ourselves on excellent customer service and quality products at competitive prices, so your lovely review and kind words means the world to us. Kind regards from all the Lazy Team.

Rated 5 out of 5 stars

Absolutely lovely kerry talked methrew…

Absolutely lovely kerry talked methrew everything helpful showed me plenty off options brilliant experience.

7 May 2026
Unprompted review
Lazy Carpets & Flooring logo

Reply from Lazy Carpets & Flooring

Thank you so much for your 5* review. It means a lot to us that you took the time to share your experience. Kerry will be so pleased that you mentioned her personally, she is amazing.

We always aim to provide high-quality products and a smooth professional service from start to finish. If you ever need anything in the future, we are more than happy to help. Please recommend your friends and family.

Enjoy your new flooring, and thanks again for choosing us.

Kind regards from all the Lazy Carpets Team.

Rated 5 out of 5 stars

Great job done

Great job done, excellent workmanship, happy with over service

1 May 2026
Unprompted review
Lazy Carpets & Flooring logo

Reply from Lazy Carpets & Flooring

Thank you for your lovely 5-star review. At Lazy Carpets & Flooring we pride ourselves on excellent customer service and quality products at competitive prices, so your lovely review and kind words means the world to us. Kind regards from all the Lazy Team.

Rated 5 out of 5 stars

Survey, quick and great communication/friendly

Arranged for someone to visit my home to survey the floor and get a estimate for new flooring and took less than 30 minutes while there to get a price and when i confirmed the lads arrived the very next week on time and got it installed in half a day. Would highly recommend.

3 May 2026
Lazy Carpets & Flooring logo

Reply from Lazy Carpets & Flooring

Thank you so much Callum for your 5* review. It means a lot to us that you took the time to share your experience.

We always aim to provide high-quality products and a smooth professional service from start to finish. If you ever need anything in the future, we are more than happy to help.

Enjoy your new flooring, and thanks again for choosing us.

Kind regards from all the Lazy Carpets Team.

Rated 4 out of 5 stars

Beautiful Floor, Though a Few Hidden Surprises! ⭐⭐⭐⭐

We are really happy with the quality of our new herringbone flooring; it looks and feels like a top-tier product. A huge thanks to Ian, who was fantastic and very professional when he came out to price everything up for us.

The only reason I’m giving 4 stars instead of 5 is due to a bit of budget shock. Once the original floor was lifted, as we were due to have the herringbone fitted on 30/04, the fitter, Andy, discovered that our subfloor was incredibly uneven. We had to have all the rooms screened, which added an unexpected £1,200.00 to the original quote.

​While we understand that these issues are hard to determine until the old flooring is up, it was a tough pill to swallow! However, Andy has been absolutely amazing throughout the process. He’s been incredibly reassuring, making sure we know the job is being done properly and to a high standard, which has really put our minds at ease.

​We are now booked in for the final fitting on May 11th and honestly can't wait to see the finished result. Overall, great quality and a great team—just be prepared for potential subfloor prep!

30 April 2026
Lazy Carpets & Flooring logo

Reply from Lazy Carpets & Flooring

Thank you for your review and your patience whilst we dealt with the issues which arose during your installation. Ian and Andy will both appreciate your feedback and kind comments, they are both extremely valued members of the Lazy Team.
We also appreciate your feedback regarding the additional work needed during the installation process. We understand that this was a shock to your budget, like you say this is something which we cannot see until the old flooring is up.
We are pleased that overall you are happy with the finished result.
Thank you once again for your patience and understanding.
Kind regards and many thanks from all the Lazy Team.

Rated 5 out of 5 stars

From start to finish everything was…

From start to finish everything was amazing! The service was incredible very fast turn around we had to wait as we were going away but nothing was too much trouble. Will definitely be using lazy carpets again for my flooring needs! ☺️ 10/10 would recommend!

29 April 2026
Unprompted review
Lazy Carpets & Flooring logo

Reply from Lazy Carpets & Flooring

Thank you for your lovely review, we really appreciate you taking the time to do this. At Lazy Carpets & Flooring we pride ourselves on excellent customer service and quality products at competitive prices, so your lovely review and kind words means the world to us. We look forward to seeing you again. Kind regards from all the Lazy Team.

Rated 3 out of 5 stars

Mixed Experience, But Happy with the Final Result

Sales Team – Brilliant
Carpet Fitters – Brilliant
Customer Service – Disappointing

I recently ordered carpets from Lazy Carpets and initially everything went smoothly. The salesperson was excellent, and the fitters who attended were professional and helpful.

Unfortunately, when the fitters arrived to install the carpet, it turned out the carpet supplied was too short, meaning the installation had to be stopped and a replacement reordered.

What disappointed me most was the response from the office. The person I spoke with came across as though they simply didn’t care, which really let the overall experience down.

That said, once the replacement carpet arrived and was fitted, I was very pleased with the final result and the quality of the product.

Would I use them again? Yes, I would.

3 May 2026
Lazy Carpets & Flooring logo

Reply from Lazy Carpets & Flooring

Thank you for your review and feedback. We are sorry about the problem you encountered with the installation of your carpet on your fitting day. If any problems do arise we always try our upmost to resolve and re-arrange your fitting as soon as possible. We are sorry that you feel the response from our office was disappointing as we always endeavour to provide the best service to all our customers.
Fortunately, we are so pleased that now your carpet is fitted you are happy and would return to us.
Once again, thank you for your order and patience.
Kind regards from all the Lazy Carpets Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look