Lawcomm Solicitors Reviews 

434
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and prompt when answering questions throughout the entire process. Consumers often highlight that legal matters progress smoothly, with complex procedures clearly explained and managed efficiently to keep things moving. Some reviewers were not happy with the communication, mentioning that emails and phone calls frequently went unanswered or experienced long delays. People also noted frustrating service issues, a lack of transparency, and difficulties getting timely updates regarding their property transactions. Clients occasionally felt that certain staff members lacked competence or urgency when handling important paperwork.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting dedicated and professional service from named... See more

Service

Customers consistently note positive experiences with service, highlighting professional, efficient, and... See more

Response time

Customers had positive experiences with response time, frequently highlighting prompt and swift... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the dependable communication and... See more

Customer communications

Clients share ambiguous opinions on contact, reflecting contrasting experiences with communication. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Buying & selling a property: It took over 18 monhs to sell my house with various failed sales.Pavan Roath was amazingly kind and supportive throughout the process. He was always there to answer any q... See more

Rated 5 out of 5 stars

Saira was absolutely amazing, effective and efficient. Got the long items of enquiries done ahead of time and kept on top of every detail. Very communicative and always on hand to answer any questions... See more

Rated 5 out of 5 stars

Easy to follow on line reports and progression of sale/purchase. Zahra, who was dealing with things for us was at the end if the phone should we have any queries that I needed answers to quickly. Thin... See more

Rated 5 out of 5 stars

I would definitely use Lawcomm again! Natalie chan was my solicitor and I can’t thank her enough she was amazing ! I am a first time buyer and to be honest didn’t really know what to expect from the h... See more


Company details

  1. Law Firm
  2. Conveyancer
  3. Employment Attorney
  4. Family Law Attorney
  5. Legal Services

Written by the company

The firm was established in 1999 by the current Managing Director from a single desk and has grown steadily since formation in all of its main practice areas. We are happy to meet with you at any of our locations or you can work with us from anywhere without a face-to-face meeting via phone, videocall, email or our client portal.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

434 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 58% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(434)

82 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service, very easy to contact

I found the contact at LawComm solicitors very easy to contact and thorough. She was very helpful and pushed the estate agents and other solicitors to a fast completion despite the typical hold ups/ issues during the process.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

The best solicitor I’ve ever used

I had the most smooth and fast conveyance experience with these solicitors.
Pavan Roath was exceptional and professional he was always available at the other end of the phone on his direct line.
10/10 highly recommended well worth every penny.
Thank you Pavan

8 August 2025
Unprompted review
Rated 1 out of 5 stars

1 star is too much for this law firm

1 star is too much for this law firm. I have unfortunately had to be involved with this law firm via my buyers. however, this transaction that has been in process since Aril 2025 is about to fall through today due to their sheer lack of competence. They send the file for "review" then come up with different reasons as to why they cannot proceed. they then asked me to pay £524 indemnity insurance to cover the final enquiries only to then go back to an older enquiry from months ago they they themselves were supposed to chase with their own search provider that they seemingly cannot seem to do and seemingly completely forgot about the issue altogether until it came to the day of deadline. Not to mention the extent of unanswered email and telephone calls made by my buyer and solicitor. I would never with the amount of stress and frustration i have had to endure caused by these people on anyone. My advice would be to simply stay away from this law firm.

8 August 2025
Unprompted review
Rated 1 out of 5 stars

“ Cheapskates “ They quote you a good…

“ Cheapskates “ They quote you a good internet price then mess up all the admin. Especially the land registry documents. Took me over a year to sort out my freehold because they made a mistake on registration. Once they have had your money they give you the blank. Very bad admin and don’t answer the phone , just recorded messages. Take a bit of advice and steer clear of” Dopey Dave” their head of private clients. Very slippery!

6 August 2025
Unprompted review
Lawcomm Solicitors logo

Reply from Lawcomm Solicitors

We are disappointed to read this review, particularly as the individual in question was not our client. We recognise the matter referenced, which involved a delay in registration. At the time, we proposed a straightforward solution to resolve the issue, but this was not taken up by the individual or his advisers.

Due to the nature and tone of the communications we received, we made the decision to correspond solely with his solicitors, with whom we maintained professional dialogue until the matter was resolved.

We take pride in the quality of our service and the professionalism of our team. While we welcome constructive feedback from genuine clients, we must respectfully highlight that reviews from individuals who were not our clients can be misleading and do not reflect the experience of those we are instructed to act for.

Rated 5 out of 5 stars

Well managed conveyaning process

Our conveyancing had all the usual bumps along the way including our buyers Solicitor going off sick and leaving nothing done for 3 weeks (MUVE - do not use).

I want to thank Sanjib for doing a very good job.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Client Service.

Natalie Chan provided my partner and I with outstanding client service. We had a particularly difficult case with our sellers initial property falling through just before Christmas and then an incredibly tight stamp duty deadline to meet.

The process lasted almost a year and Natalie was calm, responsive and composed throughout. We completed before the stamp duty deadline and couldn’t be happier with the service provided.

I would happily recommend Natalie and Lawcomm to anyone buying a property.

Natalie was brilliant to work with.

31 March 2025
Rated 5 out of 5 stars

Thumbs up from a repeat customer

We worked with Lawcomm Solicitors for the third time, now sold our London property. Excellent service from Surinderpal Ghataora: efficient, punctual and straightforward. Managed to do everything remotely (we moved out of the UK) and our side never caused any delays.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Good on line service

Good on line service. Regular updates as to how the conveyancing was proceeding. Whilst an online service we had access to advice over the telephone and via email. There was always someone to talk to if we needed it.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

excellent responsiveness

I couldn't be happier with the service provided by Lawcomm Solicitors and my solicitor Natalie. My estate agent tried to tell me to go with someone local but I took the chance and was pleased I did.

1 July 2025
Unprompted review
Rated 2 out of 5 stars

You get what you pay for

You get what you pay for, Lawcomm was low cost budget service which was reflected in the service performed. Lack of communication and numerous mistakes in corresponds, letters appeared to be written via AI and not read through, so appeared unprofessional.

Additional cost added to final bill, with no justification or explanation given.

I would neither recommend or use this service again.

(Just to add to my review you did find me with the additional information provided, to clarify I was not advised of any additional costings, I wrote a letter expressing my discontent to date I have not received a response addressing my concerns. However, I did receive a half hearted apologise for poor service).

23 June 2025
Unprompted review
Lawcomm Solicitors logo

Reply from Lawcomm Solicitors

Dear Selly,

Thank you for providing additional information; however, we were unable to find you on our system using that information. Please could you email feedback@lawcomm.co.uk with your case reference number?

I would also like to apologise that you were not happy with our service. We are not a low-cost budget service and certainly do not use AI to write any of our letters.

Any additional costs that could be added to your final bill are written in the quotation you received and the Welcome Pack that you signed. You would have been made aware of these on multiple occasions.

Rated 1 out of 5 stars

Conveyancing disaster!

After paying Lawcomm Solicitors for conveyancing in Feb 2022, they failed to diligently check that HTB had removed their charge from my title deeds correctly.

I informed Lawcomm of this failure on 22/05/25 when it was brought to my attention and as it stands, on 03/07/25 this still hasn’t been removed.

Lawcomm have failed to offer a formal response to my formal complaint within 28 days, as per their complaints procedure, further destroying any confidence in this firm to carry out their duties effectively.

I would not use this company for any conveyancing needs in the future due to the levels of incompetency they have repeatedly shown throughout this process.

3 July 2025
Unprompted review
Lawcomm Solicitors logo

Reply from Lawcomm Solicitors

Dear Josh,

I cannot find your file on our system. Would it be possible to email feedback@lawcomm.co.uk with your case reference number? I would like to look into this personally to discover what has happened.

Rated 5 out of 5 stars

Highly recommend

Would highly recommend lawcomm, we had a great experience with Natalie Chan who was very responsive, informative and progressed our house purchase very quickly.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and professional service by Natalie Chan

I had a really wonderful experience working with Natalie Chan from Lawcomm Solicitors during my purchase of a property in May this year. Natalie has been incredibly professional, helpful and responsive. She always replied to my emails quickly and explained everything to me clearly and in details whenever I had a question about the purchase. During the conveyancing process, Natalie has been super supportive and friendly, and her attention to details always impressed me!
I highly recommend Natalie and Lawcomm!

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Zahra Khan worked with me for the purchase of my first house and I cannot recommend her service enough. Zahra was prompt and polite in her communication with me and any queries I had she was more than happy to help with.

I am really happy with how quickly Zahra was able to complete the purchase. I would not hesitate in using Lawcomm again.

I would recommend Zahra for anyone looking to complete a house purchase.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Natalie is Great!

I was very happy with the conveyancer I was assigned (Natalie Chan). Answered all of my queries throughout the transaction. Very efficient

6 June 2025
Unprompted review

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