The University of Law Reviews 

283
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 184 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the excellent support from lecturers and tutors, often described as helpful, structured, and caring. Reviewers frequently highlight the quality of teaching and guidance, fostering a positive learning environment. Several people also commend the supportive environment provided by various staff, including wellbeing and employability teams. However, some customers noted significant dissatisfaction with administrative services and customer support. People frequently experienced slow response times, lack of ownership, and generic communication, particularly for enrollment and CAS processes. Difficulties reaching real people, inadequate assistance, and rudeness from some staff were also reported, leading to disruptions in study plans and a feeling of being unsupported.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, with many praising the helpfulness and support... See more

Service

Reviewers mention negative feedback about service, with many expressing significant disappointment regarding... See more

User experience

Users describe ambiguous interactions with user experience, with some customers reporting positive... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Response time

Consumers find response times to be a source of significant dissatisfaction, with many reporting that emails... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I had really great lecturers who were instrumental in ensuring I didn’t disgrace myself. My supervisor gave clear guidance around my dissertation, and the overall teaching experience was good. Sadl... See more

Company replied

Rated 4 out of 5 stars

Truly remarkable learning experience and leadership support from Tutors and students support teams. My health issues would had prevented from completing this law course however ULaw gave me the suppo... See more

Company replied

Rated 4 out of 5 stars

The quality of teaching and materials at UOL is first class and helped me become one of the 41% of participants who passed SQE1 in July 2025. Further, their support helped me pass in the... See more

Company replied

Rated 4 out of 5 stars

SQE 1 Prep course was great, good quality teaching, great resources & plenty of practice questions. SQE 2 teaching was varied, the advocacy teaching was really good and hands on. Overall passed both... See more

Company replied


Company details

  1. University
  2. Career and Education Provider
  3. Educational Institution
  4. Graduate School
  5. Law School

About The University of Law

Written by the company

With a rich heritage and a reputation for innovation and contemporary teaching practices, we continuously focus on developing the best legal and business minds.

We are the largest provider of legal education, with more law students choosing us than any other UK university in 2023 (HESA 2022/23). What really sets us apart is the guiding principle that future lawyers and business leaders should learn in a realistic, professional and contemporary context, with plenty of practical interactive engagement. That's why we keep our contact hours high and our teaching groups small.

All of our courses – from our undergraduate law degrees to our diverse range of business courses and postgraduate programmes – are designed with a unique, varied and innovative learning approach proven to deliver self-reliant professionals who can compete in the fast changing professional world.

Our track record of excellence in learning and development has helped us establish worldwide connections within the legal and business industries. We provide legal training for 90 of the top 100 law firms in the UK and exclusively deliver SQE training for over 65 leading UK and US law firms.

More than 400 of our lecturers are qualified lawyers and business professionals, and all have extensive practical experience which they are able to pass on to our students. We facilitate this process with high levels of student-to-lecturer contact time and small class sizes - one of the reasons that many firms insist their trainees study with us.

We focus exclusively on practice-based training and give students access to our expert Careers and Employability service database as soon as they accept a place with us. Students also benefit from our pioneering and award-winning pro bono programmes, which allow them to gain valuable work experience by helping real clients from the local community.

We were ranked in the top 10 for our quality of teaching across UK universities in the NSS 2024 (7th in England) and in the Office for Students (OfS) Teaching Excellence Framework (TEF) 2023, we were awarded an overall Silver rating, with a Gold rating for Student Experience and Silver rating for the Student Outcomes.

Our Postgraduate Employment Promise

Get a job in nine months or your fees back*

We’re so confident you’ll succeed that if you don’t obtain a job in nine months after completing your course, you'll get 100% of your fees back, made up of 50% as cashback, plus 50% as credit towards another course.*

Our Employment Promise is offered to students studying a selection of our postgraduate law courses, including our LLM Legal Practice (SQE1&2), and a range of our postgraduate business courses.

*Terms and conditions apply, visit our website for full details: law.ac.uk/employability/employment-promise

Contact info

3.3

Average

TrustScore 3.5 out of 5

283 reviews

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Replied to 100% of negative reviews

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3.3

All reviews

(283)

186 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic all round experience

Ulaw is the perfect place to get a degree, especially a law degree. Did a law conversion course with them.Lectures were delivered by solicitors who helped us understand the subject matter practically. From experience,I must also mention that they make reasonable adjustments for people who have struggles dues to ill health or other life challenges.Fees are reasonable too.Can't beat them.

17 May 2025
The University of Law logo

Reply from The University of Law

Thank you for your positive review, Meg. We are thrilled to hear you enjoyed your time with us, and we appreciate you taking the time to leave this feedback. - Fay

Rated 2 out of 5 stars

Waste of Money

Don't waste your money on this University. The support from their outsourced depts is close to none. And they don't provide basic working right documents to students which other universities do so easily.

16 May 2026
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Reply from The University of Law

Thank you for leaving a review Zain. We're sorry to see that your experience didn’t meet expectations - this isn’t the standard we aim for and we understand how frustrating that must have been.

We’d like to understand more about what happened with the working documents so we can investigate and improve any processes that need addressing. If you'd be happy to share more information, please email us at reviews@law.ac.uk

Thank you again for taking the time to leave a review. We hope to hear from you soon.
- Olivia

Rated 4 out of 5 stars

Great Experience

Great Experience, wonderful tutors... but very intensive workload.

19 September 2025
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Reply from The University of Law

Thank you for your feedback, Rachel. We are very glad to hear you had a positive experience, and we will share your kind words with our tutors.

All feedback is reviewed and shared with the relevant teams to help us identify areas for improvement. Please feel free to contact us at reviews@law.ac.uk if you’d be willing to share more about your experience. Your insights are valuable to us, and we’re committed to learning from them. - Fay

Rated 1 out of 5 stars

A UNIVERSITY THAT LETS YOU DOWN, LLM

You’ll probably find this message long and tedious, but please bear with me. If you value your time, money, and peace of mind, I urge you to read this through to the end.

As a student who was born and bred here in England, I’ve experienced two very different university environments. I completed my undergraduate degree at a reputable university in England where I felt genuinely supported, not only by teaching staff, but also by admin teams, careers staff, and student support services. The atmosphere there encouraged students to succeed, and I performed very well academically because of that support.

Unfortunately, my experience at the University of Law has been the complete opposite.

In my experience, the university feels far more focused on money than student welfare or academic support. Many tutors appear disengaged and inaccessible. I have booked meetings with tutors to discuss important academic concerns, only to find them distracted or clearly not taking the meeting seriously. Personal tutors often take a very long time to respond to students, and communication frequently feels inconsistent or dismissive.

Students are told that extra support and drop-in sessions will be available closer to exam season, yet tutors then go on annual leave without properly notifying students or ensuring alternative support is in place. At one of the most stressful points of the academic year, students are often left without guidance.

Another major issue is the quality and consistency of teaching. Some staff members are genuinely good and do try their best, but the overall teaching standard is inconsistent and often limited to the bare minimum needed to get through content. Many tutors are former solicitors rather than trained educators, and while professional experience is valuable, being knowledgeable in practice does not automatically make someone an effective teacher.

Study Skills support is acceptable, but much of the advice given is extremely generic and often repeats information students already know from reading course materials. There is very little practical guidance on how to actually approach assessments to achieve higher marks. Students are often told what they did wrong in feedback, despite previously being advised differently by tutors or support staff.

Communication across departments is extremely poor. Different teams regularly give conflicting advice about exams, assessments, and procedures. Information on the university website regarding exam formats, assessment expectations, and course structures is often unclear or incomplete. Students are left trying to figure out important information themselves.

The administrative side of the university has also been incredibly frustrating. Responses are often dismissive, delayed, or unhelpful. Many services appear heavily outsourced, and staff frequently seem unsure of processes or unable to provide consistent answers. This creates unnecessary stress for students already under pressure.

The handling of Exceptional Circumstances/EDMC applications is another major concern. Students can wait three to four months just to receive an outcome about whether they qualify for a first sitting or whether their exam attempt will stand. That level of uncertainty has a huge impact on students’ wellbeing and academic progression.

Mental health support has also felt inadequate. In my experience, students struggling with stress or burnout are often met with responses that essentially amount to “you just have to manage it.” There is little meaningful understanding of the pressure students are under.

I also strongly feel that the university heavily markets opportunities and support systems to prospective students that do not reflect the reality once enrolled. International students in particular are charged significantly more, yet the quality of support often does not justify the cost.

Overall, while there are some good individual staff members, my experience has been overwhelmingly disappointing. I would not recommend this university to others based on the lack of support, poor communication, inconsistent teaching, administrative issues, and the impact it can have on students’ mental health and finances. Too often, it feels like students are left to struggle alone after paying extremely high tuition fees and taking on significant debt.

15 May 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for taking the time to leave us a review Zara.

We’re disappointed to see that your time with us hasn't met your expectations and that we've not met the standards we strive for.

We know how important high quality teaching, communication and support are to our students, and your feedback demonstrates that this hasn’t always been your experience. We take concerns like yours seriously and we will be escalating your comments internally to all relevant departments.

Although we've not yet heard back through our Trustpilot request, we'd welcome the opportunity to understand what happened and how we can improve. You can reach out to us directly at reviews@law.ac.uk
- Olivia

Rated 1 out of 5 stars

Extremely disappointing experience - worst uni experience.

Extremely disappointing experience overall. The university showed very little care or understanding when handling mitigating circumstances, which felt dismissive at a time students are supposed to be supported. Communication was consistently poor — emails went unanswered, updates were unclear, and students were often left chasing for basic information. Organisation across the course and administration was chaotic and lacked professionalism. To make matters worse, the preparation course was badly run and did not adequately prepare students for the demands of the programme. For the fees charged, the level of support and organisation fell far below expectations.

15 May 2026
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Reply from The University of Law

Thank you for your review Caitlin.

We’re sorry to hear that your experience didn’t meet expectations and we appreciate you taking the time to let us know. We recognise how important it is for our students to feel supported and we regret that we didn’t deliver the standard of service we strive for.

Our students' experience is our highest priority, so we're genuinely sorry to hear that we fell short on this occasion. We understand how disappointing this must have been and apologise for any distress caused.

We'd really appreciate the opportunity to learn more so we can better understand what went wrong and work to prevent similar issues in the future. If you'd be open to continuing the conversation, please feel free to email us at reviews@law.ac.uk so we can follow up directly.

Thank you again for taking the time to share your feedback.
- Olivia

Rated 5 out of 5 stars

Good

Strongly good

15 May 2026
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Reply from The University of Law

Thank you for lovely review Raman, we're pleased to see you enjoyed your time with us 🙂
- Olivia

Rated 1 out of 5 stars

Don’t bother.

Don’t bother.

15 May 2026
The University of Law logo

Reply from The University of Law

Thank you for your review Diana, we're sorry to see that your experience didn't meet the expectations we strive for.

We take all feedback seriously and share it with our teams to help us improve. If you're open to it, we’d really appreciate hearing more about what happened so we can learn and do better. You can reach us directly at reviews@law.ac.uk

Thank you again for taking the time to leave a review. We hope to hear from you soon.
- Olivia

Rated 1 out of 5 stars

What the university and legal education…

Dear Olivia,

Thank you for your response and for acknowledging my perspective.

However, I believe it is important to be direct about the specific issue I was raising. Whilst I appreciate the reference to supporting “students from all backgrounds,” I do think there is a tendency within institutions to broaden discussions around racial disparities in a way that unintentionally dilutes the particular experiences of Black African and Caribbean students and graduates within the legal profession.

The concern I raised was not simply about “different barriers” generally. It was specifically about the disproportionate barriers, exclusion, and underrepresentation experienced by Black individuals, particularly those from African and Caribbean backgrounds, within legal education and progression into the profession. Broadening the discussion to “all backgrounds” risks shifting attention away from the very group that statistics, lived experiences, and professional outcomes consistently demonstrate are impacted differently and more severely.

Inclusion should not mean avoiding specificity where specificity is necessary.

I also note the reference to “valuing conversations like this.” Whilst discussion is important, meaningful progress cannot rest solely on asking those affected by inequality to repeatedly explain or justify their experiences. The more important discussions are often the ones that need to occur internally within institutions and professional communities where the biases, assumptions, gatekeeping, and structural barriers originate.

There is already significant awareness amongst Black students and graduates regarding these issues because they live them. The real challenge is whether institutions are willing to critically examine uncomfortable patterns within recruitment practices, employability expectations, networking cultures, perceptions of professionalism, and access to opportunities.

My intention in raising these concerns was not to have a generic diversity conversation, but to highlight that there remains a persistent gap between equality language and the lived realities experienced by many Black aspiring legal professionals.

Ultimately, meaningful change is reflected not only in institutional statements, but in tangible outcomes relating to access, retention, progression, and representation.

I do appreciate your response and acknowledgement of my feedback, and I hope the University continues to reflect critically on these issues in a meaningful and measurable way.

15 May 2026
The University of Law logo

Reply from The University of Law

Thank you for sharing your perspective Melissa, we appreciate you speaking so openly about your experience.

We recognise that the path into the legal profession isn’t the same for everyone and that barriers can exist beyond university. While we are committed to supporting all of our students in developing their skills, knowledge and employability, we understand that there are broader factors that can impact progression and shape outcomes.

We are continually working to strengthen our support for students from all backgrounds, including our initiatives focused on widening participation and improving representation. We also value conversations like this, as they help inform how we evolve and better support our community. 

We encourage you to reach out to our Employability team for support and guidance should you want it, as our support doesn't stop when you graduate.

Thank you again for sharing your feedback.
- Olivia

Rated 5 out of 5 stars

The staff and their locations helped me

The staff were great and supportive. You could count on the best of assisstance when the need arises right from the lecture halls to the administrators.
Also, because of their many campuses across the country you can choose a favorable one depending on your situation and location.

10 July 2025
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Reply from The University of Law

Thank you for taking the time to leave a review, Phil. We are thrilled you had a positive experience with us, and we appreciate your recognition of our campus locations across the country 😊 - Fay

Rated 4 out of 5 stars

Generally good but,,,

Generally good but,,,
Marking is slow so by the time we get results (specifically the mocks) they felt irrelevant
In one exam I scored an overall mark of 95%. I was curious to know where that mark stood in the year. A strong standing would have made a useful comment on a CV for future applications. The information would have been easily available but the university declined to reveal that

The feedback on the two coursework assignments was of no help at all. It was impossible to fit a proper answer into the word count . I re-drafted many times and had to miss our import references. I appreciate your response to that will be to tell me the art of being concise is an important skill to learn… sure. But that riposte is too easy. The feedback, as I anticipated, identified the references I had had to cut out yet identified no superfluous information. I would suggest those setting course work should attempt the question themself to see if it can be completed fully within the word limit

30 September 2025
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Reply from The University of Law

Thanks for taking the time to leave us a review, Graham. We're pleased to hear your time with us was generally good.

We're sorry your experience with marking and coursework was below the standard we strive for. If you're open to it, we’d really appreciate hearing more so we can learn and do better. Please feel free to email us at reviews@law.ac.uk so we can follow up directly. - Fay

Rated 5 out of 5 stars

Great uni

My course was fully remote and Dan (lecturer) was super structured and supportive. It was not easy to study whilst working full-time, but all lessons were recorded and uploaded onto the VLE which made possible to catch up on any missed lessons. Overall a great experience!

1 May 2026
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Reply from The University of Law

Thank you for your positive review, Marcos. We are thrilled you enjoyed your time with us and had an overall great experience😊 - Fay

Rated 4 out of 5 stars

Rushed name calling led to wrong name loop

The ceremony was beautiful and enjoyable. However, the speaker calling the names was rushing. He was not careful to check whether the person he called had already finished finished shaking the vice chancellors hand before calling the next few names. His eyes were fixed on the paper. As a result, he began calling names ahead of the people that were actually walking on stage and this created an overlap in time which meant that he called the wrong name when it was my turn to walk the red carpet. This also happened to other students until one student addressed it. I forgive him but it did temporarily ruin my day as I had deeply looked forward to that moment my name would be called on stage and I walk the red carpet. Nevertheless, not even he could stop me from strutting my stuff down the carpet in victory walk style to whose ever name that was :).

For future, the person reading the names should look up and be more thorough. Seems easy enough to adopt don’t you think? :)

6 May 2026
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Reply from The University of Law

Thank you for your feedback. We're glad you found the ceremony beautiful and enjoyable.

We’re sorry that your experience didn’t meet expectations, and we appreciate you taking the time to let us know. We recognise how important these ceremonies are, and we regret that we didn’t deliver the standard of service we strive for.

All feedback is reviewed and shared with the relevant teams to help us identify areas for improvement. Please feel free to contact us at reviews@law.ac.uk if you’d be willing to share more about your experience. Your insights are valuable to us, and we’re committed to learning from them.

Thank you again for taking the time to leave this feedback. - Fay

Rated 5 out of 5 stars

Fabulous study experience

It was fabulous studying three back to back AMIL's from ULaw.
Teaching, tutoring and ancillary support, all went well.

15 May 2026
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Reply from The University of Law

Thank you for your lovely review, Javed. We are so pleased you enjoyed your time with us😊 - Fay

Rated 2 out of 5 stars

Teaching fairly good, awful admin!

Teaching was fairly good, every teacher you get is or has been a lawyer which is always a plus! Unfortunately the admin at this university is absolutely awful: any issues I have get ignored if I try to email them, (or get responded to weeks/ up to a month later). When I call about an issue it’s the same thing, I get transferred about 5/6 times to different departments with no resolution & when I do manage to speak to someone they then tell me to email. It’s really quite disappointing & unfortunately if you have any issues you want to raise it does take quite a while for anyone to get back to you.

15 September 2025
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Reply from The University of Law

Thanks for taking the time to leave us a review Noor. Our students' experience is our highest priority, so we're genuinely sorry to hear that we fell short on this occasion. We understand how disappointing this must have been and apologise for any frustration.

We'd really appreciate the opportunity to learn more about your experience so we can better understand what went wrong and work to prevent similar issues in the future. If you'd be open to it, please feel free to email us at reviews@law.ac.uk with any further details.

Thank you again for sharing your thoughts and we hope to hear from you soon.
- Olivia

Rated 3 out of 5 stars

A great lecturing institution, but …

I had really great lecturers who were instrumental in ensuring I didn’t disgrace myself. My supervisor gave clear guidance around my dissertation, and the overall teaching experience was good.

Sadly, I was less enamoured of the admin. The student handbook had some provisions that I had not encountered at other institutions. If you want a glitzy certificate, ULAW may not be the place for you. There’s no university crest, and the colours seem rather plain. I would also have liked to have been handed a scroll (or a scroll case) during graduation.

5 May 2026
The University of Law logo

Reply from The University of Law

Thank you for your review Theo, we're pleased to see you had a good experience with our lecturers and we will be sure to pass along your feedback.

We're sorry to see that you had some difficulties during your time with us and we'd like to learn more about these so we can investigate where improvements could be made. If you'd be happy to share more detail around the student handbook and the general administration issues you faced, please reach out via reviews@law.ac.uk.

We will share your feedback about Graduation with the team also.

Thanks again for taking the time, we really appreciate it.
- Olivia

Rated 4 out of 5 stars

Mostly Positive

I attended the (now defunct) Guildford Campus for my LLB (Hons) from 2022 to 2025. The teaching was good, delivered to us in small groups, the timetable was convenient, and my experience was generally positive.

There were just two drawbacks, really - there was very little social life (literally no societies), and the university decided to sell the Guildford campus partway through my degree, meaning the final year was done on the premises of a local college. I really can’t express how disappointing that was - they offered the opportunity to switch to another of their campuses elsewhere, but I was already stuck in a rental contract and settled in elsewhere, so I didn’t have much choice.

I am now doing my postgraduate studies with the University of Law, because I felt that my experience was sufficiently positive the first time around. I’m focusing this review on my undergraduate degree as that’s what I’ve been asked to do… and the university should really be grateful for that.

15 May 2025
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Reply from The University of Law

Thank you for taking the time to share feedback about your experience. We’re pleased to hear that you found the teaching, small group learning, and timetable arrangements positive, and we are thrilled you have chosen to pursue your postgraduate studies with us. We recognise your disappointment regarding the closure of the Guildford campus, and we are sorry for the disruption this caused during your final year.

We’d welcome the opportunity to understand more about your postgraduate experience so we can address any issues you might be having. If you’re open to continuing the conversation, please email us at reviews@law.ac.uk. Your insights are valuable, and we’re committed to learning from them.

Thank you again for sharing your experience. We hope to hear back from you, and we wish you every success with your postgraduate studies. - Fay

Rated 4 out of 5 stars

I like the university and studies and…

I like the university and studies and the support. But I'm not satisfied with student finance team because Im asking them for 500pounds refund for the early bird discount and they wanted to send it to forex and I wanted the amount in my UK bank account. When I ask them about this there is no update.

30 April 2026
Unprompted review
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Reply from The University of Law

Thank you for your review Hameed, we're happy to see that you've enjoying the course with us and our teams are supporting you in your studies.

We apologise for the delay in securing your refund and understand your frustration. We've requested more information via Trustpilot so we can escalate this for you - alternatively, you can email us at reviews@law.ac.uk and we will do our best to support you in finding a resolution.

We appreciate you taking the time to share your feedback with us.
- Olivia

Rated 1 out of 5 stars

They cancelled my course one month before starting

They cancelled my course one month before it was due to start. I had already arranged accommodation, booked flights, and paid for everything, so I couldn’t get any compensation for all these expenses—not to mention the money I spent applying for the master’s program, including document translations and language exams.
A total failure.

1 January 2026
Unprompted review
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Reply from The University of Law

Thanks for leaving us a review Carla, we're sorry to see that your experience didn't live up to the standard we strive for and the impact that this has had.

We have requested more details through Trustpilot so we can share more information with our Programme team to find out what happened.

We appreciate you taking the time to share your feedback.
- Olivia

Rated 4 out of 5 stars

The environment is good

The environment is good , helpful mentors, serious about assignments.

7 February 2026
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Reply from The University of Law

Thank you for your review Deepa, we're pleased to see you're having a positive experience with us 🙂
- Olivia

Rated 1 out of 5 stars

If there is a choice to deselect this…

If there is a choice to deselect this one star I will definitely remove it.

31 January 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for taking the time to leave us a review Muhammad.

We'd really appreciate the opportunity to learn more about your experience so we can better understand what went wrong and work to prevent similar issues in the future.

We've requested more information through Trustpilot but please feel free to email us at reviews@law.ac.uk so we can follow up directly.

We hope to hear from you soon.
- Olivia

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