The University of Law Reviews 

283
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 184 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the excellent support from lecturers and tutors, often described as helpful, structured, and caring. Reviewers frequently highlight the quality of teaching and guidance, fostering a positive learning environment. Several people also commend the supportive environment provided by various staff, including wellbeing and employability teams. However, some customers noted significant dissatisfaction with administrative services and customer support. People frequently experienced slow response times, lack of ownership, and generic communication, particularly for enrollment and CAS processes. Difficulties reaching real people, inadequate assistance, and rudeness from some staff were also reported, leading to disruptions in study plans and a feeling of being unsupported.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, with many praising the helpfulness and support... See more

Service

Reviewers mention negative feedback about service, with many expressing significant disappointment regarding... See more

User experience

Users describe ambiguous interactions with user experience, with some customers reporting positive... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Response time

Consumers find response times to be a source of significant dissatisfaction, with many reporting that emails... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I had really great lecturers who were instrumental in ensuring I didn’t disgrace myself. My supervisor gave clear guidance around my dissertation, and the overall teaching experience was good. Sadl... See more

Company replied

Rated 4 out of 5 stars

Truly remarkable learning experience and leadership support from Tutors and students support teams. My health issues would had prevented from completing this law course however ULaw gave me the suppo... See more

Company replied

Rated 4 out of 5 stars

The quality of teaching and materials at UOL is first class and helped me become one of the 41% of participants who passed SQE1 in July 2025. Further, their support helped me pass in the... See more

Company replied

Rated 4 out of 5 stars

SQE 1 Prep course was great, good quality teaching, great resources & plenty of practice questions. SQE 2 teaching was varied, the advocacy teaching was really good and hands on. Overall passed both... See more

Company replied


Company details

  1. University
  2. Career and Education Provider
  3. Educational Institution
  4. Graduate School
  5. Law School

About The University of Law

Written by the company

With a rich heritage and a reputation for innovation and contemporary teaching practices, we continuously focus on developing the best legal and business minds.

We are the largest provider of legal education, with more law students choosing us than any other UK university in 2023 (HESA 2022/23). What really sets us apart is the guiding principle that future lawyers and business leaders should learn in a realistic, professional and contemporary context, with plenty of practical interactive engagement. That's why we keep our contact hours high and our teaching groups small.

All of our courses – from our undergraduate law degrees to our diverse range of business courses and postgraduate programmes – are designed with a unique, varied and innovative learning approach proven to deliver self-reliant professionals who can compete in the fast changing professional world.

Our track record of excellence in learning and development has helped us establish worldwide connections within the legal and business industries. We provide legal training for 90 of the top 100 law firms in the UK and exclusively deliver SQE training for over 65 leading UK and US law firms.

More than 400 of our lecturers are qualified lawyers and business professionals, and all have extensive practical experience which they are able to pass on to our students. We facilitate this process with high levels of student-to-lecturer contact time and small class sizes - one of the reasons that many firms insist their trainees study with us.

We focus exclusively on practice-based training and give students access to our expert Careers and Employability service database as soon as they accept a place with us. Students also benefit from our pioneering and award-winning pro bono programmes, which allow them to gain valuable work experience by helping real clients from the local community.

We were ranked in the top 10 for our quality of teaching across UK universities in the NSS 2024 (7th in England) and in the Office for Students (OfS) Teaching Excellence Framework (TEF) 2023, we were awarded an overall Silver rating, with a Gold rating for Student Experience and Silver rating for the Student Outcomes.

Our Postgraduate Employment Promise

Get a job in nine months or your fees back*

We’re so confident you’ll succeed that if you don’t obtain a job in nine months after completing your course, you'll get 100% of your fees back, made up of 50% as cashback, plus 50% as credit towards another course.*

Our Employment Promise is offered to students studying a selection of our postgraduate law courses, including our LLM Legal Practice (SQE1&2), and a range of our postgraduate business courses.

*Terms and conditions apply, visit our website for full details: law.ac.uk/employability/employment-promise

Contact info

3.3

Average

TrustScore 3.5 out of 5

283 reviews

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1-star

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Replied to 100% of negative reviews

Typically replies within 1 week

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3.3

All reviews

(283)

186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Overall great open day just a shame we…

Overall great open day just a shame we were nearly 1hour late starting making it a bit rushed but we were still able to get all the info we needed

20 June 2026
The University of Law logo

Reply from The University of Law

Thank you for taking the time to leave this review, Andrea. We apologise that the event started late and felt rushed. We truly value all feedback, and we share it with our internal teams to help us continually improve the service we provide.

We are glad you were still able to get all the information you needed. Please feel free to contact us at reviews@law.ac.uk if you’d be willing to share more about your experience.

- Fay

Rated 5 out of 5 stars

Great University,

Great University,
Delivering world class education.Having been to business school in U-Law(Birmingham campus)I am contented with everything I received on skills,culture and general knowledge .
Thank you U-Law.

3 November 2025
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Reply from The University of Law

Thank you for your positive review, Darius🙂 We are thrilled to hear you had a positive experience, and we appreciate you taking the time to leave this review.
- Fay

Rated 1 out of 5 stars

Nearly 3 months and still no refund

Avoid paying upfront with this institution unless you're prepared for a fight to get your money back.

I placed an order in March 2026 totalling £1,645.21 for an SQE course and study manuals. cancelled my enrolment shortly after, within the 14 day cooling off period, and the manuals were never even delivered despite paying for insured tracked shipping. Since then it has been nothing but excuse after excuse. On multiple occasions I was told the refund had been "raised with Finance" and would land within 28 working days. Each time, nothing happened.

I have been chasing weekly for months with no real response. In my last email I made clear I wanted to formally complain. Their reply? Just that they'd copied me into an internal email and I "should hear back shortly." Shortly? What does that even mean. No acknowledgement of the complaint, no named person taking responsibility, no payment date.

Nearly three months later, I am still owed £1,645.21 of my own money, and it is now actively stopping me from enrolling on a course elsewhere. If you want your money back from this place, be prepared to chase it relentlessly yourself, because nobody internally seems to care enough to do it for you.

30 March 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for your review. We’re very sorry to hear that your experience was so disappointing, and we sincerely apologise for the impact it has had.
We understand how serious this is and we’re committed to addressing it with the attention it deserves. Thanks for sharing your details through our Trustpilot request. We will escalate this internally to the team on your behalf.
-Fay

Rated 1 out of 5 stars

Awful SQE1 course and no response from Student Records

I did the SQE1 course in 2022 at the University of Law and it was terrible. The tutors had no idea about the format of the exam and the nature of the multiple choice questions, and they were very open about this.

It was taught like the LPC, with longwinded textbooks containing irrelevant information, and essay questions discussed during tutorials. They set us up to fail.

3 and a half years on and I am now trying to enrol as a solicitor. My application has been stalled for weeks as the university have not validated my degree. Student Records have not responded to any of my emails and they do not have a direct line so you cannot speak with anyone in the department. This is preventing me moving into my new job role. They are truly a shambles.

27 May 2026
Unprompted review
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Reply from The University of Law

Thank you for taking the time to leave us a review, we’re sorry to see that your experience didn’t meet expectations.

While we haven’t received a response to our Trustpilot request for more details, we’d still welcome the opportunity to follow up with you directly. Please contact us at reviews@law.ac.uk with your details so we can escalate your request internally to the right department.

- Fay

Rated 1 out of 5 stars

Delayed Refund and Poor Communication After Course Withdrawal

I applied for the MSc Marketing with Professional Practice program and received an unconditional offer from The University of Law. Following the university's instructions, I paid £8,000 towards my tuition fees.

During the visa process, I was advised to obtain a priority visa service. However, this service was not available to me. When I informed the university about the situation, I was later advised to proceed with a standard visa application instead. Despite following their guidance and keeping them informed, my application was subsequently withdrawn.

The most disappointing part of my experience has been the handling of my refund. It has been almost two months since my application was withdrawn, yet I have still not received my tuition fee refund. While the finance team has recently acknowledged my refund request, the process has been extremely slow and there has been very little proactive communication regarding timelines or progress.

As an international student, I have also incurred significant additional costs throughout this process, amounting to approximately £2,000, which has resulted in a substantial financial loss.

I understand that universities have procedures and policies to follow, but clearer communication, better support for international applicants, and a more efficient refund process would have made a significant difference to my experience.

Unfortunately, based on my experience, I cannot recommend this institution to prospective international students who require timely communication and transparent administrative support.

7 April 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for your review. We’re sorry to hear that your experience didn’t meet expectations, and we appreciate you taking the time to let us know. We recognise how important it is for our students to feel supported, and we regret that we didn’t deliver the standard of service we strive for. We understand how disappointing this must have been and apologise for any distress caused.

We'd really appreciate the opportunity to learn more so we can better understand what went wrong and work to prevent similar issues in the future. If you need further assistance in obtaining a refund, please email us at reviews@law.ac.uk, and we can escalate this for you.

- Fay

Rated 5 out of 5 stars

I didn't even start yet my course but…

I didn't even start yet my course but the University 9f Law is fabulous!!!! ✨️ by giving me mportant information I need it !!! They are a professional !!!! And the Best in England!!!!

30 May 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for your lovely review, Justyna🙂 We are thrilled to hear you have had a positive experience, and we look forward to welcoming you onto your course.
- Fay

Rated 5 out of 5 stars

A well organised online course

A well organised online course. Excellent resources available (and lots of extras). I was challenged and my understanding was certainly broadened alongside skill development.
On the whole the team were knowledgeable, helpful and passionate.
The introductory information was accurate about workload and commitment!

5 May 2026
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Reply from The University of Law

Thank you for your positive review, Grace🙂 We are thrilled to hear you had a positive experience, and we appreciate you taking the time to leave this review.
- Fay

Rated 1 out of 5 stars

More coersive and bullying tactics from the student finance department

EDIT: That doesn’t answer the complaint, Rachelle, the university’s student finance team is getting vulnerable people caught up in contract through deception and then employing coercive tactics during an appeals process. Replying that they’ll respond to the appeal soon publicly shows the full lack of empathy one can expect to see if they join as a student.

Further to my review in April, my complaint regarding student finance department has gone to formal stage. Student finance have repeatedly chased me for that same money since and I have sent multiple emails explaining the situation to them. Today I received an email stating because I haven’t replied if I don’t pay or contact them in the next 7 days (I’ve been emailing them!), the full amount will be owed immediately.

I will not receive a reply to my complaint prior to this deadline, and the student finance department are aware of it. I don’t appreciate disgusting coersive or manipulation tactics towards myself as a disabled and vulnerable individual - which they are aware of. The entire complaint is about previous manipulation on the student finance departments behalf.

28 May 2026
Unprompted review
The University of Law logo

Reply from The University of Law

We appreciate you taking the time to share your experience.

We have reached out to the team on your behalf and have been informed that you can expect a response from them next week.
- Rachelle

Rated 5 out of 5 stars

Convenience …

It was convenient and specially with the help of staff it made it more easy.

11 May 2026
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Reply from The University of Law

Thank you for your review, Sarah. We're pleased to see you enjoyed your time with us 🙂
- Fay

Rated 1 out of 5 stars

Unsupported and Misled: My Experience Navigating University Administration as an International Student

My experience with the university administration was incredibly stressful and disappointing. I ended up facing serious issues with my exam due to incorrect information given to me by university staff, yet when I tried to resolve the situation, I was constantly passed between departments with no clear answers or proper support.

As an international student, the lack of urgency and clarity was especially alarming because my visa status depended on the issue being resolved. I was repeatedly given false reassurance that everything would be sorted, while weeks and months passed with no progress. The situation dragged on until just days before my student visa expired, and it was only at the very last minute that my issue was finally resolved, allowing me to apply for my post-graduate visa in time.

No student should have to experience that level of stress due to administrative failures and poor communication. Overall, I found the university staff extremely unhelpful, disorganised, and lacking accountability, particularly when it came to supporting international students.

25 November 2025
The University of Law logo

Reply from The University of Law

Thank you for your feedback. We’re sorry your experience didn’t meet expectations and we appreciate you taking the time to let us know. We recognise how important it is for our students to feel supported, and we regret that we didn’t deliver the standard of service we strive for.

All feedback is reviewed and shared with the relevant teams to help us identify areas for improvement. Please feel free to contact us at reviews@law.ac.uk if you’d be willing to share more about your experience.

Your insights are valuable to us, and we’re committed to learning from them. Thanks again for your honesty - we hope you'll be in touch soon.
- Fay

Rated 5 out of 5 stars

Everything is good

My experience was too good. Thank you ulaw. M grateful to be a part of your university.

11 May 2026
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Reply from The University of Law

Thank you for your lovely review, Sakshi. We are thrilled to hear you enjoyed your time with us.
- Fay

Rated 3 out of 5 stars

Mixed Bag but got there

Cancelled the LLM (SQE 1 & 2) course in Reading shortly before the beginning of term leading me to do it online. Was a significant inconvenience and was only informed via email and minimal explanation was given. Staff were helpful and the SQE1 materials were great, the SQE2 materials were useful with albeit limited examples (arguably a mix between ULaw and lack of SRA information). The SQE Plus was intense immediately after the SQE exams which was unexpected. Overall the teaching is good but the administration is poor - if you ever need anything changing or sorted it leaves a significant amount to be desired...

2 January 2026
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Reply from The University of Law

Thank you for taking the time to share your review of the University. We truly value all feedback and we share it with our internal teams to help us continually improve the service we provide.

We're sorry to hear about your disappointment regarding the cancellation of the course in Reading, the communication surrounding this, and aspects of the course administration. We also appreciate your comments regarding the SQE2 materials and the SQE Plus programme.

We'd welcome the opportunity to learn more about your experience so we can better understand your concerns and help us improve going forward. Please feel free to email us at reviews@law.ac.uk so we can follow up directly.

Thank you again for sharing your feedback, and we hope to hear from you soon.

-Fay

Rated 1 out of 5 stars

I had a great time studying there

I had a great time studying there, the seminars were amazing and informative.

24 December 2025
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Reply from The University of Law

Thank you for your kind words, Pearl. We’re glad to hear you had such a positive time studying with us.

If there’s any part of your experience that you want to share, please email us at reviews@law.ac.uk - we’d love the opportunity to change the 1* to a 5* 🙂

Thanks again for taking the time to leave a review. We appreciate your feedback.
- Fay

Rated 5 out of 5 stars

Studying in university of law

Everything was so easy to do, the staff is very helpful, the only thing I suffered from was transferring from Birmingham campus to Moorgate one. Also, I received a very good guidance in how to do the assignment when I requested that, I wished to gain these information in the induction or onboarding session.

24 October 2025
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Reply from The University of Law

Thank you so much for taking the time to leave this feedback🙂

Please feel free to contact us at reviews@law.ac.uk if you’d be willing to share more about your experience. We look forward to keeping in touch on the Alumni Network.
-Fay

Rated 5 out of 5 stars

My journey with the University of Law…

My journey with the University of Law was both rewarding and fulfilling. From the amazing administrators to the knowledgeable lecturers, my time with ULaw has been incredible. I am sad that it’s at an end.

5 May 2026
The University of Law logo

Reply from The University of Law

Thank you for your positive review, Tracy.

We are thrilled to hear you found your time with us both rewarding and fulfilling, and we appreciate you taking the time to leave this feedback.

We look forward to keeping in touch on the Alumni Network.
- Fay

Rated 5 out of 5 stars

Excellent

Professors teaching method was pretty awesome.

2 February 2026
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Reply from The University of Law

Thank you for this lovely review, Satwant. We will make sure to pass on your positive feedback🙂
-Fay

Rated 1 out of 5 stars

A dehumanising experience

If I could rate less than 1 star I would.

As a disabled student I have found the treatment of ULaw to be deeply dehumanising.

I am now in the process of litigation and hope my case may well help others avoid the experiences, including harm that I have had to face.

It is also worth noting that the University legal team appointed a mediator for mediation without disclosing a conflict of interests. Only two find out the mediator had infact studied at that very campus.

Via the Voice and a community hub The Westminster Hub- I have left a more detailed account of the barriers applied towards ranging from the admin attitude on day 1 at this establishment, the disability reasonable adjustments failures, the mediation experience that quite literally minimised discrimination to being an admin error, and the next steps I am taking under a human rights and equality act claim.

Similar to Melissa’s experience it is very clear that there are disproportionate barriers, exclusion towards marginalised groups that Ulaw seems to disregard and minimise.

20 May 2026
Unprompted review
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Reply from The University of Law

Thank you for taking the time to leave a review. As this is a legal matter, we are unfortunately unable to provide further comment. - Rachelle

Rated 1 out of 5 stars

International students are ignored

As an international law graduate, my experience with has been incredibly disappointing from an administrative standpoint. Emails often went unanswered unless I called internationally from Canada just to get a response.

For an institution that charges substantial tuition fees — especially to international students — the level of administrative support has been shockingly poor. It often felt as though I was forgotten unless I persistently followed up myself.

Academically, there are good lecturers and valuable opportunities, but the administration seriously undermines the student experience. ULaw urgently needs a more efficient, transparent, and responsive support system, particularly for international students navigating professional accreditation processes abroad.

20 May 2026
The University of Law logo

Reply from The University of Law

Thank you so much for taking the time to leave a review. We’re sorry to hear that your experience didn’t meet expectations, and we appreciate you taking the time to let us know. We take all feedback seriously and use it to inform improvements across our services.

We’d welcome the opportunity to understand more about your experience so we can address any issues and ensure they’re not repeated. If you’re open to continuing the conversation, please email us at reviews@law.ac.uk. Your insights are valuable, and we’re committed to learning from them.

Thank you again for sharing this feedback. - Fay

Rated 5 out of 5 stars

Canadian LLB - wonderful experience

I graduated from my LLB and returned to Canada. The experience was exceptional - I met lifelong friends and the exposure to law firms was life-changing.

26 May 2025
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for your lovely review, we're so pleased to hear you enjoyed your time with us 🙂
- Fay

Rated 1 out of 5 stars

Lost

Postgraduate degree with ULaw as a Home/UK student. I spent a considerable amount of time navigating and trying to figure out what I should be doing instead of studying - a lot of others on my course share this same view.

Poor admin, disorganised platform and have never felt more lost attending an institution. Their processes are not the most efficient and straight forward.

Furthermore, despite being advertised as a part-time course, most live sessions are during work hours. A large majority of the cohort work full time. The only time they are reliable and on-point is when it comes to chasing for fees (which is extortionate for a fully online course that is recycling videos/ materials from >10 years ago.)

The institution is clearly not designed to genuinely support you and is instead very transactional. Makes me very appreciative of my previous university institutions.

20 May 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for your review.

We’re sorry to hear that your experience didn’t meet expectations, and we appreciate you taking the time to let us know. We recognise how important it is for our students to feel supported, and we regret that we didn’t deliver the standard of service we strive for.

We’d welcome the opportunity to understand more about your experience so we can address any issues and ensure they’re not repeated. Although we've requested more information through Trustpilot, you can also reach out to us at reviews@law.ac.uk
- Fay

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