Last Minute Travel Reviews 

Booked flights for our trip from sicily in september 2020 only to be cancelled. Got an email saying I could have a voucher or refund, we opted for the refund, but now states that they are waiting for the airline for refund them!!!! You are not able to contact anybody, deadend emails and phone numbers. How is is possible for such a big company to get away with these things, Im now £1000 out of pocket!! I will never use this company every again...

I booked a motel room for 2 nights for $216. When I arrived they couldn't get the number that Last Minute Travel used to(supposedly) protect my information, to work. So after being charged by Lasy Minute, I had to pay off the same card $200+ for a room so I could start my 34 hour reset..being a truck driver. Tried calling customer service with never an answer. Got with Google 1 and supposedly they are working on it. We'll see. Yeah, Last Minute Travel is a scam from the looks of it and considering my experience. Don't know why Google 1 didn't screen them better. Someone should be responsible and give me my money back considering we were scammed through a trusted source. Money is not easy to come by these days and multi million dollar companies need to be held accountable as I'm sure that they've seen warning signs before I used this service.

Paid extra for refund insurance incase I couldn’t go. Ended up not going because of Covid as it was a trip to Manchester at Christmas time. Called to cancel and they said cancel on your online account to get a refund, they said refund was processing for hotels and not flights as I’d have to claim that back through the insurance. Still didn’t get the hotel refund after calling multiple times and the insurance company was awful! Gave me forms to complete as an employee claiming annual leave days?! Called them and last minute to help and no help was given! They didn’t care. So I requested a full travel credit of £344.28 no small print in this and I received and email saying my £91 travel credit has been processed which was obviously not right. I just called last minute and they said it was wrong I could only get £91 as they didn’t get a refund for the flights so neither can I, she kept talking over me etc etc. AWFUL SERVICE!! Do not ever use them! Wish I could give zero stars!!!

I booked a hotel for one night for new years eve 2020. I paid $563 and the confirmation said my booking was confirmed and guaranteed. When I arrived at the hotel I was told no rooms were available. I tried contacting Last Minute travel over and over but no answer. Of course I had to find a different hotel. After the Holidays were over I started calling them again to get a refund starting on January 5th until the 12th. Never got a hold of them. I filed a dispute with my credit card company and the merchant had the nerve to fight me and say I enjoyed the hotel room. So now I have to get a letter from the hotel and go through a second round of disputes.

Had to cancel our trip due to hubby testing positive for covid. Tried to cancel our hotel reservations before the "non-refundable date." However, was not able to access my account on LastMinuteTravel using my email address and the reservation number they provided. Kept getting errors. Tried calling customer service, but the company appears to be based in the UK. Completed a customer service ticket advising them of my issue but was told "they couldn't help me with my issue because they didn't handle that portion of customer service" and was told to seek a "get help" section on their website. On that website, I had to select my country in order to get the right info, but the UNITED STATES is listed--it's only European countries. I call the hotel directly to cancel, but was informed that since I booked through a 3rd party (LastMinuteTravel) that I had to cancel through them. UGH! Got the complete runaround and now we're out $202. LASTMINUTETRAVEL is a SCAM!

Booked me a hotel that waS already over booked and can not get in contact with anyone about it go online and says email and reference number don't match

This company are a complete joke, you just cannot make contact with them, have tried on numerous occasions without success.

I booked with them on 11/01/20 for flights to Cardiff, I have a ten digit booking reference no, they now ask you for a nine digit ref and your original ref.no is not recognised.

I did receive a credit note against my original booking then received a new invoice dated 22/10/20..

I have a horrible feeling that I have been scammed, cannot make any headway through my bank either..

DO NOT USE THESE TRICKSTERS..

SCAM! Avoid this company completely, booked a holiday with lastMinute.com and our flights and hotel had both been cancelled yet lastMinute.com Decided not to tell us. I’ve been chasing up a refund and even received a fraudulent email saying that they had processed my refund back in December.. still no refund! After all the reviews I’ve accepted there probably won’t be any refund as they have now stopped taking calls. Terrible customer service that talk down to you, will never be using this company again.

Customer services completely unhelpful, conflicting information, wait 2 months for a refund on cancelled flights, now offered vouchers! Chargeback on its way!

i'm trying to contact this company for the refund and nothing. Tap Company have made the refund but bravofly (Same Company) don't send the money until today. THe number now doesn't work.
Please give my money back!!!!!!!!!!!!

Still waiting for a refund from this summer they don’t have phones or email addresses avoid like the plague, they will cease trading soon.

I booked through lastminute in September 2019. The air company cancelled the ticket as I was not allowed to travel with my pet but anyway. It took me almost 4 months to get back my refund from Iceland Air. But guess what when they finally send the refund - it was transfered to the booking agent. I asked them many many times to give me my money back as I spent so much time and effort to get throught this. On March I get an email that I’m in some list and they will resolve this as soon as possible and the cases will be looked throght the day of departure, well my date was more than a year ago. Since March I hadn’t heared from them ...
My bookind ID is 1496671910 (name: Sigurlaug Sverrisdottir).

Awful service been waiting since June unable to get through by phone. Sent many emails which come back. Now going through resolver and if no luck will take it further. Booked same flights as friends Turkish Airlines They booked direct got their refunds I booked through last minuite and no refund. Company has no customer service and is a shambles. Desperately need these funds back now so disappointed!

We have been trying to get our money back from this company since June. No one can afford to lose hundreds and hundreds of pounds but I’d been hoping to take my wife on a few days holiday in scotland because she has a tumour on her kidney and is now quite unwell.

I feel that last minute don’t care one jot about our situation and it seems the only Avenue open now is legal action and involving the press. It’s absolutely scandalous.

Terrible company. Shouldn't be allowed to trade

Huge scam that google allows. They do not make any reservation and just take your money. DO NOT USE THIS.

Is there a class action lawsuit yet? This company shouldn't be allowed to operate.

AVOID!! NOT WORTH THE RISK!!!

We should have come to Trustpilot before booking. Lastminute seemed like any other portal, but they don't actually book the tickets until the last minute, maybe a good name after all?

For this to work, they would have to book the ticket. We received no notification and the confirmation said everything is fine. We get to the airport and they say that we don't have a connecting flight to our final destination! The check-in helper asked of we had a "travel agent" and when we mentioned that we had booked with Lastminute and immediately said we will need to call them.

Needless to say, the customer support didn't answer. We will be stranded in our connecting airport with limited options. All will be at our cost!

Refund? Highly unlikely from what we have read.

On top of all of this, we had luggage included and when we finally decided to check-in and take our chances in our connecting destination (perhaps rent a car at a cost of more than the flight) the check-in helper said we didn't have luggage! Add another 80€ to this terrible experience!

This company needs to be sued!

Trustpilot, please add a ZERO star option!! This is one of those rare times with a company is soooo bad, there should be a warning!

Please avoid at all costs. Our tickets were cancelled with back In June with no explanation. We rebooked direct with the same airline as the flights were available but now 13 weeks later still no refunds. All we are getting is your refund will be issued soon. You are risking your money and your trip being ruined by booking with this company.

They cancelled my holiday in April and it’s now September and I’ve still not been refunded my money. Any time I call customer service agents are extremely rude and just tell me to ‘wait’ despite having waited 5 months when by law I should have been refunded within 2 weeks of the cancellation.

Scam and should be reported to the Better Business Bureau and sued into oblivion. Booked a hotel through lastminutetravel.com, received confirmation number for booking,, only to show up at the hotel and they don't have my reservation because LMT never sent them one. Called LMT's "emergency line", only for the first person to hang up on me. Called 5 more times and was left on hold for hours and noone ever picked up. Stole $180 from me. Stay far away. This company is an absolute scam.