Lastminute reached to me, asked about my complaint and frustrations, Etc. And reimbursed the extra service I did not required and was added during the booking process. Excellent customer service.... See more
Company replied
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Review summary
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What people talk about most
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Booked flights and hotel literally 24hrs before we went. The process is easy and confirmation of everything sent over instantly via email, which was reassuring. Will definitely use again good prices t... See more
Very godd reservation for flight, hotel and parking at the airport, for a trip to Majorque But i cancelled the reservation of the rental car because after booking, I checked the comments about the c... See more
We only had to book a transfer, the price wasn’t as cheap as i wanted but it was a good experience. Only difficulty was we had to print out boarding passes at the airport
Company details
Written by the company
Here at lastminute.com, travel and leisure is what drives us. From hotels, city breaks and holidays to theatre, entertainment and spa days, we’re specialists in creating amazing experiences and unforgettable memories. Founded in 1998, we're experts in brightening up online travel. And we’re among the worldwide leaders in the field, helping more than 10 million customers each year to find their own perfect travel and leisure experiences.
lastminute.com – the inspiring travel company
Written by the company
- A worldwide leader in the travel and experience industry since 1998
- Every year 10 million experience seekers, from culture vultures to sun worshippers, book their travels and experiences with us. Why? Because we focus on making every moment worth living from click to trip and beyond. And we offer our customers a wide range of products to enable them to create unique memories. Whether it’s city breaks, including hotels and flights, longer holidays, the best theatre shows or relaxing spas, we are lastminute.com and great things happen here.
Contact info
United States
- www.lastminute.com
4.0
Great
205K reviews
Asks customers to review
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Hotel bedrooms left a lot to be desired
13 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Last minute NEVER AGAIN.
We booked flights with this company and they could not issue boarding passes…And in our case the airline could not issue boarding passes.
Two hours on line trying to deal with a hopeless Bot.
Massive queues to check in at airport.
Last Minute …NEVER AGAIN .
25 May 2026
Unprompted review
Reply from lastminute.com
Hi Bryan,
Thanks for taking the time to share your feedback. We’re really sorry to hear that your experience didn’t meet expectations. We’d be happy to look into this for you, but it looks like we don’t have enough details to locate your booking and investigate further.
You will soon receive an email from Trustpilot asking for additional details to help us locate your booking. Once we have that information, we’ll be able to look into your query and provide the support you need.
We’re committed to providing excellent service and would love the opportunity to turn things around for you!
Looking forward to hearing from you soon.
Siya
Polite and patient lady who dealt with…
Polite and patient lady who dealt with my booking efficiently. Reception on the call wasnt that good all the time but dont think that was her fault
27 May 2026
My booking was cancelled as the hotel…
My booking was cancelled as the hotel had overbooked and lastminute.com failed to find an alternative so refunded me. They did communicate throughout though
22 May 2026
Lastminute works great
I’ve booked multiple flight with their app, there was never an issue and they offer pretty good prices
27 May 2026
Unprompted review
My flight back from Belfast was delayed…
My flight back from Belfast was delayed for almost an hour. This was not a good experience.
20 April 2026
Great customer service and portal
2 May 2026
Easy booking process and kept informed
Easy booking process and kept informed. Total price was cheaper than all others advertising the same package deal. Had a lovely holiday with no problems whatsoever.
11 January 2026
I booked a room with you and when we…
I booked a room with you and when we got to hotel they said there was no booking made for us and I ended up sleeping in my car . I have put in a complaint but you have not got back to me or refunded my money
24 May 2026
Reply from lastminute.com
Hi Marc,
Thank you for sharing your feedback. We’re really sorry to hear that you have had a less-than-ideal experience.
To ensure that we can address your concerns properly and find the best solution, I have passed your details to our specialist team and they will reach out to you directly by phone or email to discuss this further.
Thanks again for bringing this to our attention, and we’ll be in touch shortly.
Siya
So straightforward
So easy to book and everything was sorted in one go. All that was needed was the pre-boarding information to Eurostar and that was via an email link.
Travel was great and hotel was fab. Would definitely use last minute.com again
2 February 2026
Is had a booking confirmation with them…
Is had a booking confirmation with them and when I went to the hotel I found out that the booking is not confirmed and I couldn’t check in although I paid to lastminute and had a booking confirmation.
The Hotel management said that this happened with other guests and it is lastminute’s mistake that they keep on accepting bookings from guests without updating the hotel.
22 May 2026
Reply from lastminute.com
Hi San,
Thank you for sharing your feedback. We’re really sorry to hear that you have had a less-than-ideal experience.
To ensure that we can address your concerns properly and find the best solution, I have passed your details to our specialist team and they will reach out to you directly by phone or email to discuss this further.
Thanks again for bringing this to our attention, and we’ll be in touch shortly.
Siya
No complaints at all
I've booked multiple holidays this year through lastminute.com and all 3 that we have taken so far have exceeded my expectations.
12 May 2026
Slow customer service, website ok
Slow customer service. I battled for almost one hour and got a tiny discount at the end. Homepage is okay.
27 May 2026
Helpful hotel staff but very…
Helpful hotel staff but very inefficient check in process - check in was meant to be 3pm but we were told it could be anything up to 6pm.
Very spacious and comfortable room with a sea view. Breakfast buffet good selection.
22 May 2026
Very easy website to book flights and…
Very easy website to book flights and hotel together, and at reasonable prices too.
26 May 2026
Parfait 👍..
19 March 2026
The flight we had to wait on the…
The flight we had to wait on the airport tarmac in the heat for it to be landed and turn around running late
The hotel we could hear allot noise from outside up until 3 am.
21 May 2026
Reply from lastminute.com
Hi TA,
Thank you for sharing your feedback. We’re really sorry to hear that you have had a less-than-ideal experience.
To ensure that we can address your concerns properly and find the best solution, I have passed your details to our specialist team and they will reach out to you directly by phone or email to discuss this further.
Thanks again for bringing this to our attention, and we’ll be in touch shortly.
Emma
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