Large Merchandising Reviews 

Very nice and good items and fast shipping.
Good and friendly customer service.

Nice items, quick delivery and a good service.

I ordered a gift mug that was to arrive due December 1st. I ordered it well ahead of time—on November 24th—and the item was expected to arrive two days later. Since I had not received the package by November 27th, I decided to check in on the status of my order.

Despite the store page stating otherwise, the mug was no longer in supply and it was unlikely to arrive before early to mid January—well past the promised delivery window and thus too late for the birthday at hand. I had decided to cancel my order and order the mug elsewhere (where I ironically received the package earlier than expected). This is the FIRST indication of Large as an untrustworthy webshop.

Mind you, cancelling the order wasn't an easy feat. I had sent two mails, a Facebook message and I had attempted to reach them by phone for about three days. I eventually got a response on Facebook and according to them, I would receive my refund of €14.99 on PayPal within a few business days. The SECOND major flaw with Large—their horrible customer service.

So I waited for a few days, which turned into a few weeks, which turned into a few months. I had spammed them with mails, messages and phone calls, but to no avail. Until one random day, someone suddenly decided to respond to my mail, asking for my banking details. I replied that the money was to be refunded through PayPal, yet they stated they do not issue PayPal refunds for orders under a certain price. These are two conflicting statements from people working at the same firm, signaling Large's THIRD shortcoming—inconsistency.

I eventually agreed to a refund through my bank account—heck, at this point I was just satisfied if I were to get my money back—with them promising a refund within 5 to 10 business days. I write you this review 21 business days after their refund confirmation mail, with my money nowhere to be found.

You may ask: okay, a little unpleasant, sure—but it's only €14.99, what's the big deal? The hassle to get a simple refund is surreal, if the refund ever comes through. Imagine placing a large order of over €100, not receiving your packages on time (or at all) and then having to spend months spamming their customer service in an attempt to get even an automated response.

Large services are unacceptable—even laughable. Truth be told, it's a gamble. You may place an order and receive it on time or receive it a few days late, or you may never receive your package or your due refund at all.

I ordered 2 items from large.nl: 1 Harry Potter mug and 1 clock. First of all I did not receive the order on time. Second, when I received the order the Harry Potter mug was missing. When I tried to contact customer service about receiving my money back for the mug that I did not receive it was impossible:they don't answer the phone, on facebook messenger they only send you a general message that you should email them but when I email them I get no reply back.
Order no. 101401323753

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