Large Merchandising Reviews 

Ordered a set of LP's. They just dont get send. DONT BUY HERE

I sent an order back more than a month ago, after not being able to register the return for a few weeks. I still have not received my money back, they keep asking for my order number, although I gave them that in the original message.

I send some shirts back in February, still no money back.

Every month I get a mail with questions about my bankaccount. I answer every time. No reaction.

Constumer service takes hours. First there was a phone number on the website. Waiting time more then a hour. Now the phone number is gone and you can only make contact with a chat function. They will "react fast", hour later still no reaction.

They dont give information about anything.

Edit 13-07: 77 hours later, no reaction.
Edit 18-07: 175 hours later, no reaction
Edit 11-09: After 195 hours I did get a reaction, telling me they will send te money. Today is nearly 2 months later, still no money

Same as the others. Ordered something 3 weeks ago, no track and trace available, can’t be reached. Waardeloos inderdaad. Problem: I didn’t pay with Paypal or klarna… and if I get something at some point, I’ll be afraid to send them back in case size’s crap!! Worse would be it’s delivered during my 3 weeks vacation.That will definitely be the last time I order at Large. All my prayers goes to the delivery of my (rather large) order. Amen

I need to return one item from the order 1220080797 that them didn't answer me before on Instagram! The order is not in my account and when I put the number of my order and the postcode the website send me back to my order page and nothing happens! Nobody answer the klantenservice as well!

Communication is terrible! I didn't get my order, and they give me back only 4.99euro ! But I paid 100euro !

Large used to be a fine company but lately they are slow with orders and especially their customer service!
I ordered something and asked after a while if there was anything wrong with the order because it took much longer then usual..

I didn’t get a response from them and then all of a sudden an email that my order was cancelled and that I would get a refund when I didn’t even ask for this! I just want my order. So, I would say terrible communication and I read on trustpilot that people don’t get their refunds at all… Last time I ordered here!

Glad that I decided to opt for paying after receiving the order. It never arrived. When I contacted customer service, I got no reply (I tried three different times!). I then emailed and also got no response. Absolute rubbish.

Something is happening with this company. They are not responding to phones or emails or comments on Facebook. I ordered something on 16 may and still no product and no information. They seem to be taking money but not providing service. If you look on their Facebook page it seems other customers have the same issue. Don't buy anything on large.nl.

Good morning.
I would like to give my testimony in every possible way so nobody else can fall into this trap.
My purchase was in February, as well as the return of the product.
Since then I have been waiting for the refund, which HAS NOT BEEN made and each time a different excuse.
The company is not acting according to the laws and not being honest with the customer.
I do not recommend this company AT ALL!!!

I had very good experiences with Large previously, but now I am very disappointed. I ordered a hoody for my son as a present, he really liked it, but it was too small. It was with a nice discount. However, the discount does not apply anymore, I cannot swap for a larger size. With the extra delivery costs, it literally means € 20,- extra. I sent an e-mail, but got a reply that this is how it works. So, I will send the hoody back for money and will search somewhere else this time. Pity, I like the Large webshop.

The package was delivered somewhere by Post NLbut we did not receive it. On their account the send us a new ons. Thansk!

I bought like 6 FUNKO’s here! And I’m going to order way more! Great price and quality, i even got a chase!!

My package was stolen from the entrance of my building. I realize this isn't Large's fault, but it isn't my fault either. I would have been happy with them sending a new order, partial refund, anything, but they haven't been responding to my e-mail or the service chat. Bpost cannot deal with the issue because the sender must notify them about the theft.

I don't usually leave bad reviews, because I respect people's efforts, but this is an issue that shouldn't be ignored. Do better.

This webshop has it all. My size is 5xl and I can get loads of stuff here. My son, daughter and wife all buy here (XS/S, M and L).
Big Marvel fan and load of merch to get here.
If you buy here once, there is no turning back and you are hooked, so I got the backstage pass which gives me one year of free delivery.
Also super customer support by using the chat. The one or two problems I've had (none of it their fault) were dealt with with a support level I have only experienced in the USA.
And... no, I am not an employee :-). Just a super satisfied Dutch customer.

The order came super fast! The communication was perfect. Tracking number was provided too!

A small complimentary sticker as well

and finally - of course - super cool products! Nothing to complain about! Keep up the good work!

I have been a customer for a while without any problems, until now. My son bought me a hoodie for my birthday in August last year. Due to having several wrist surgeries, I was unable to wear it until recently. After two wears I washed it on a short, warm cycle. The label states machine washable. After this first wash, the white lettering is patchy and whatever is used for the letters is now dusted over the hoodie like.snow. it is totally ruined a d obviously shockingly.poor quality for a hoodie that cost €49.99!! My son contacted customer services and they said they understand the issue but can't so anything about it as the 6 month guarantee is up. Poor quality, bad customer service and a total waste of money.

Reply regarding reply from large...how rude of me to have five wrist surgeries over the past few months that prevented me from wearing anything with tight sleeves or cuffs until very recently. You are right, I really should take more responsibility. Oh wait, the responsibility problem is yours not mine! On the article it does NOT state 6 months guarantee and definitely does not state ITEM WILL BE RUINED AFTER ONE WASH! Maybe YOU should take more responsibility and not sell cheap rubbish. I couldn't wear the hoodie for several months due to health reasons, what is your excuse?

Once I had to return shoes but didn't have my order number nor did I know from which mail I ordered my stuff. I explained the situation - describe in details what I ordered, approx when, with two possible email addresses and that I am missing my number and they found eeeet! :D ...they sent me new shoes :) so far they didn't disappoint, even after multiple orders. AND THEY HAVE ONE EXCLUSIVE SKIRT THAT HAS POCKEEEEEEEETS AAAA :D

I am (was) a regular customer on the large.be site.

When everything is ok, not a bad seller. But I recently had a bad experience and it appears their Customer Service is more than bad, and completely deaf to whatever you can say (standard response).
I ordered a extremely difficult to have funko that was temporarly available on large site on an extraordinary price. My order was confirmed. The following day large sent a new call for orders telling few pieces available.
I have been 10 days without information. I try to contact them through their Website without answer.
I discovered that in my order the so special Funko was out of stock. I contactad them "we can't do anything, there was an error on site". without me asking they cancelled the funko and reimbursed me.

As i ordered for a certain amount and am a (paying) member of the backstage club, I got a free gift, this was also cancelled, becaus THEY canceled one item.

I suspect that the stock was known really limited even accepting the orders (as most offen you don't order only this item) which is not a normal commercial behavior

I've ordered multiple times from this site. It all came in pretty fast! It always arrived within a week. I've ordered a goblet, hairdye and clothes from this site. The only thing is that it's kinda expensive, that's okay though. All the stuff they have is amazing! I will definitely order again if I'm in need of something cool :) Thank you Large!