Lancashiredoubleglazing Reviews 

254
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the exceptional standard of work. Customers frequently praise the professional, friendly staff, noting that the fitters arrive on time, work cleanly, and complete installations efficiently. Many consumers are also very happy with the quality of the windows and doors, describing the entire process as smooth from start to finish. Some reviewers were not happy with faulty locking mechanisms, poor measuring, and delayed communication regarding various installation issues. A few people mentioned that doors became stuck or draughty, and they experienced significant difficulties when trying to get timely support from customer service.

What people talk about most

Service

People report high satisfaction with the service, highlighting professional installations and smooth... See more

Staff

Reviewers highlight positive aspects of staff, praising the helpful sales team and professional fitters who... See more

Product

Consumers express mixed feelings regarding the product, reflecting a high level of disagreement. While many... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly. Many customers praise... See more

Customer service

Customers consistently note ambiguous experiences with customer_service. Reviewers frequently report poor... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Thank you to everyone for my beautiful windows and doors. This company gave me a good competitive price. There were a few glitches on the way especially navigating around my work commitment etc as t... See more

Rated 5 out of 5 stars

Smooth from start to finish. Extremely helpful sales staff who assisted us to choose the right windows for us. The fitters were fantastic - turned up when expected, worked very cleanly, being careful... See more

Rated 5 out of 5 stars

Teething problems originally with appointment dates given by the company mainly due to adverse weather conditions Once on site very pleased with the finished effect of the sun room The glass roo... See more

Rated 5 out of 5 stars

Great service from Owen at Lancashire Double glazing. Efficient work in installing a warm roof on our conservatory. A great investment allowing us to use the conservatory all year round. LDG also... See more


Company details

  1. Double Glazing Installer

Written by the company

Lancashire Double Glazing maintain the same values today as they did when they first started over 30 years ago. Now based in Preston and covering the whole north west. Lancashire Double Glazing is today one of, or if not the largest home improvement companies, with over 1 million frames manufactured and installed to over 225,000 customers. With 225,000 guarantees issued it’s no exaggeration to say that we are probably a household name across the north west with the popularity of our windows, doors, porches and conservatories.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

254 reviews

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1-star

No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(254)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

Tiled conservatory roof

Had a new tiled roof on conservatory to replace the polycarbonate one. Thoroughly professional job from Kevin’s quote, Ash & Daryl fitting & the plastering & wiring. Great communication, efficiency, job completed on time. Very satisfied, would definitely recommend LDG.

2 February 2023
Unprompted review
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Reply from Lancashiredoubleglazing

hi, thank you for the review, glad you love the new roof

Rated 5 out of 5 stars

Very professional

Very professional, clean, tidy, good consultation with office staff, delighted with everything, the product and everyone working for company.

18 December 2022
Unprompted review
Rated 5 out of 5 stars

5* from start to finish.

From Owen in sales, to the builders, installers, to the management - I couldn’t fault a single part of our journey with LDG. The quality and service is second to none. 5* throughout a big and challenging job, especially with how big we wanted our bifolding doors (which look absolutely amazing!!!). Waiting till the building work in doors to be finished before we fit the front door and I am so excited to see it all done. Thank you all for everything!

14 December 2022
Unprompted review
Rated 5 out of 5 stars

Lancashire Double Glazing

LDG were contracted to replace conservatory roof to flat roof structure.
Owen Gilmartin the sales contact was excellent. He understood clearly what I wanted. From quote to project complete everything went very smoothly, on time, professional and to a high degree of satisfaction. These boys know what they are doing. No cutting corners or messing about. Well done to installers and the wider LDG team.

16 December 2022
Unprompted review
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Reply from Lancashiredoubleglazing

thank you for the kind review mr hanif. much appreciated.

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish coupled with superb quality of both doors and windows , this is the fourth house LDG have done for me . I have now ordered a garden room and looking forward to that being completed .

17 January 2023
Unprompted review
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Reply from Lancashiredoubleglazing

thank you for the kind review

Rated 5 out of 5 stars

Professional from beginning to end

I wouldn't usually write a review however I felt compelled to compliment Lancashire Double Glazing after completing the work on my home within 2 weeks of sitting down with them. Everybody I spoke with from office staff to the men who replaced and fitted my 11 windows where nothing but exceptional. If you use anybody else you are simply wrong that's how strongly I feel. Thank you again to the Lancashire Double Glazing team!

3 December 2022
Unprompted review
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Reply from Lancashiredoubleglazing

thank you for the kind review, much appreciated

Rated 5 out of 5 stars

Excellent work on new doors and…

Excellent work on new doors and replacement conservatory. Steve Haworth has looked after us really well throughout the process. There was a small leak in the con roof, but there was a chap here within 24 hours (also a Steve, I think!) To sort out. Props to all at LDG!

28 December 2022
Unprompted review
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Reply from Lancashiredoubleglazing

thank you for the kind review

Rated 5 out of 5 stars

Brilliant Customer Service

Despite initially having an issue with my order, Lancashire Double Glazing went above & beyond to put it right, as quickly as they could. They were understanding & supportive throughout.
I never really write reviews, but I felt I had to in this case, because LDG showed what excellent customer service really is.

21 December 2022
Unprompted review
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Reply from Lancashiredoubleglazing

thank you for the kind review, much appreciated

Rated 5 out of 5 stars

New front door

Recently had a composite door and frame, could not recommend them enough, Very pleased with the service. Customer service and engineers were fabulous.
Also had a side door fitted and we are extremely happy with everything. No complaints whatsoever and will use them again without hesitation.
Thank you Sandra Parr and Andy Coverdale

9 December 2022
Unprompted review
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Reply from Lancashiredoubleglazing

thank you for the kind review

Rated 1 out of 5 stars

Had occasion to ask a L.D.G

Had occasion to ask a L.D.G. engineer to investigate a leak in my conservatory. I had a proper builder give me his opinion of the problem which he pointed out aspects of the build as being poor a part cause of the problem. When L.D.G. eventually contacted me they dismissed this opinion as being ware and tear. Surprise surprise they took no responsabillity for the work. I would not recommend them as their after sales service is dismissive and none comital. Avoid.

12 December 2022
Unprompted review
Rated 5 out of 5 stars

Door Installation.

Wow, what an amazing job, I got in touch after watching one of their installations on instagram and from start to finish the jobs been amazing. Steve Bradley did such a good job on installing our door

15 November 2022
Unprompted review
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Reply from Lancashiredoubleglazing

thank you for the kind review

Rated 5 out of 5 stars

New house windows

The team got on with the job, cleaned up after them selves. I am very pleased with my new windows the house looks better would recommend them any time

15 November 2022
Unprompted review
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Reply from Lancashiredoubleglazing

thank you for the kind review

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. Excellent communication, great installation, site left clean and tidy. 1st class job - thank you

27 October 2022
Unprompted review
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Reply from Lancashiredoubleglazing

thank you for your kind review.

Rated 5 out of 5 stars

Conservatory install with Supalite roof

We have recently had our conservatory upgraded from a lean to style to a lovely new conservatory with a Supalite roof including glass strips. Absolutely excellent service from ordering with Owen to survey with Ian and install with Ash. Can’t fault anything about the service provided, the quality of products and communication from start to finish was brilliant. Chris was also great on the few little snags we had. LDG have been a pleasure to do business with and they have given us a room we can now use all year round 😊

6 September 2022
Unprompted review
Rated 5 out of 5 stars

Window and Door replacement.

We had a bathroom window, two "misted" panels and French windows replaced in June 2022. The work was carried out on the agreed date and time.
The work and quality of the materials is excellent and the professional who did the job was a pleasure to have at our home.
Latterly the door catches required adjustment and this was carried out without fuss. Great stuff!
Greg & Chris.

23 June 2022
Unprompted review
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Reply from Lancashiredoubleglazing

thank you for the Kind review.

Rated 5 out of 5 stars

LDG and Saint Aidan’s High School

LDG provided the windows and doors for our new sports hall. Their service was excellent. The products are of high quality and look fantastic. We are now using them to provide entrance doorways to our nine other buildings. We look forward to working with LDG in the future. Thank you to all concerned.

18 September 2022
Unprompted review
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Reply from Lancashiredoubleglazing

Thank you for you kind review.

Rated 1 out of 5 stars

Shocking customer service

Shocking customer service! Would give zero stars if it was possible.

5 September 2022
Unprompted review
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Reply from Lancashiredoubleglazing

Hi Phil, i do apologise about this, can you provide me with the first line of your address or your CONTRACT number please and i can look into this further please. thank you

Rated 5 out of 5 stars

Incredible experience from start to…

Incredible experience from start to finish. They were efficient, communicated well and super helpful. The new front door and bifolds are amazing and great quality.

Cleanliness, precision, attention to details and all round 5 star service✨️ We are extremely happy and highly recommend them.

24 August 2022
Unprompted review
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Reply from Lancashiredoubleglazing

Thank you for your kind review

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