I ordered a fan on 13th July. After 9 days I tried to contact them saying, where is it? One email didn't work so I used the sales email. They got back to me the same day. Telling me the fan was a pr... See more
Company replied
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See what reviewers are saying
Ordered and paid for 2 cool white under counter tubes which arrived after 9 days. However one was warm white. Contacted Martin at the company who apologised and posted out another cool white tube st... See more
Company replied
Aurora AU-MR16/50SQ 50 watt Halogen MR16 Square Light Bulbs are discontinued, but Lamps2udirect came up with an alternative that fitted my ceiling light holders perfectly, saving me a fortune replacin... See more
Company replied
Highly recommend!!! Great customer service and honest. I’ve used this shop twice and had no problems till last time, third time. My UV lamps arrived broken. I called them immediately after receivi... See more
Company details
Written by the company
Specialist suppliers of all things lighting our range of products include hard to find replacement lamps as well as LEDs, fittings and traditional fluorescent, halogen and incandescent lamps. Our best selling items include square & hexagonal spot lights as well as Smilight under-cabinet tubes. Delivery is free on orders over £45 within the UK.
Contact info
Unit 39a, Park Farm Industrial Estate, SG9 9AZ, Buntingford, Hertfordshire, United Kingdom
- 01763 661650
- sales@lamps2udirect.com
- www.lamps2udirect.com
4.2
Great
696 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 week
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useless and ignorant attitude company
useless and ignorant attitude. Ordered some bulbs 18th Nov, waited several days, contacted them by e-mail, got a reply stating they had to order some more as out of stock. Waited again, then asked for update, reply order had been shipped on 1st Dec. Now 9th Dec. have e-mailed them twice for update, no replies and no bulbs. Have now told them to cancel order and refund money. Do I hold my breath???
9 December 2022
Unprompted review
Reply from Lamps2udirect
Thank you for taking the time to leave us a review, Delboy. I am sorry you did not have the best experience on this occasion. I hope we get another chance to make this right! Please get in touch with your order number and we will try to sort something out for you!
What a waste of time
What a waste of time. Simple order for one LED replacement strip. They charge for delivery.
Repeated delays. Weeks go by.We are out of stock. Then our shipment did not arrive. Then it will be here next week. Never arrived no commitment. I ask for a refund. No response
Then it finally arrived today...AND IT IS BROKEN see photos.
You other customers do what you want but I'll never use this firm ever again. Utterly hopeless. Easier to drive to a local store. Pathetic customer service broken bulb, what else is there to say.
Asked for a full refund. I'll follow up with a review update if I don't get one
6 December 2022
Unprompted review
Reply from Lamps2udirect
Thank you for taking the time to leave us a review. Things are going much slower than we would like right now. We appreciate how frustrating it must be to wait for delivery and then have them item arrive damaged. We will arrange a full refund for you.
Will not answer the phone after no delivery.
Accepted order except tubes not in stock on 28th October. I have just had to chase up a refund by email after a month.
22 November 2022
Unprompted review
Reply from Lamps2udirect
We only have one phone line that gets very busy this time of the year! We do urge customers to email us, that way we will come back to you ASAP and you do not have to make a phone call. Thank you for the 4 start review though - It's appreciated.
Prompt and efficient service, would highly recommend.
Prompt, efficient and excellent service. Would highly recommend and buy from this supplier again.
30 September 2022
Unprompted review
Reply from Lamps2udirect
Thank you!
Wide range of lamps at great prices
Wide range of lamps at great prices. Swift dispatch and good customer service . Highly recommended. Many thanks
27 September 2022
Unprompted review
Reply from Lamps2udirect
Thank you so much!
Prompt delivery and did the job
22 July 2022
Unprompted review
Ordered bulbs for my parents garden…
Ordered bulbs for my parents garden lights. Did the job.
21 July 2022
Unprompted review
Good quality as described
Good quality as described, arrived in good time
13 July 2022
Unprompted review
Pond lamp
Efficient service. Had exactly what we needed for pond filter. Good prices.
24 June 2022
Unprompted review
Ordered my lamp from them as B n Q no longer have them.
Ordered my lamp from them as my original source ( B n Q) no longer carry them. Great service with prompt delivery.
21 June 2022
Unprompted review
Great
Lamps2udirect had the hexagon shaped bulbs I wanted at a very good price
25 May 2022
Unprompted review
Excellent quality and quick delivery
Excellent quality and quick delivery. Will definitely use again
13 May 2022
Unprompted review
Quick and easy order system and…
Quick and easy order system and delivery on time with no problems
5 May 2022
Unprompted review
quick supply reasonable prices
2 May 2022
Unprompted review
Great replacement bulbs
The replacement bulbs for our overhead kitchen cabinet fitted perfectly and work fine
30 April 2022
Unprompted review
Nice items
Nice items. Fast delivery and good after sales help. Would recommend.
28 April 2022
Unprompted review
Lamps2udirect have a great range of…
Lamps2udirect have a great range of replacement lamps and tubes perfect for my needs at a good price. The order was shipped quickly and the lamps were well packed. Recommend
21 April 2022
Unprompted review
WELL PLEASED WITH THE GOODS WILL BE…
WELL PLEASED WITH THE GOODS WILL BE ORDERING SOME MORE IN THE NEAR FUTURE
21 April 2022
Unprompted review
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