LA Fitness Reviews 

My review is for LA Fitness at 19409 W BELLFORT ST. I had been going for almost a year and watched this decline very quickly.
First of all I noticed the cleanliness was getting really bad from trash in the steam room to hair in every shower all around the drain and on the walls. Empty shampoo and conditioner bottles to empty water bottles. The place is a mess. People come into the spa and sit in the sauna and steam room fully clothed with outdoor shoes on. Not sanitary at all. Multiple times I had to tell the staff about the mess in the women's changing room, but they didn't seem to care. When you actually walk into the gym you rarely got a "hello" or "Good Morning" and when you did it felt like it was disingenuous.
What finally did it for me was that one day after a spa I went for shower, there was thick black hair in every shower and even a tooth. I stopped using the spa and thought maybe I would just use the treadmills instead.
The treadmills are filthy and the floors around them are unkept. Even when I pointed this out to the manager, he said he knew they were dusty, however as I pointed out it wasn't just the dust it was the sweat stains and trash also on them. I would spend a good 10-15 mins cleaning my treadmill before I could even start. I would watch people come and go beside be person after person running and sweating and nobody wiping down their machine.
I spoke to the Manager about my concerns and although he was very nice he also seemed disingenuous, and nothing changed. I started to dread coming to the gym, it made me lose the passion for working out, so in the end I cancelled my membership.
My husband brought me a Bowflex 22 treadmill, and we are working on making one of our spare rooms into a gym. Very Happy!!

I have been a member of the La Fitness in the St Lucie West Branch since 2017.Throughout these years, my experience has been extremely positive. I have found the atmosphere to be warm and welcoming whether it is the staff or the patrons. Especially the New Manager, Mr. G", as well as my Master Trainer Kai. who is wonderful young man who helps you realized all your untapped potentials. I enjoy my weekly workout sessions. Go Kai!!!

Was pressured into getting personal trainer was never introduced to them nor could I find them when i showed up. Had a Dr note. That stated for me not to use personal trainer. was treated badly for cancelling decided to go to a different gym la fitness was evasive and manipulative poor customer service claiming the person was not there after making appointment the day before i would not wish anyone else to have to experience this poor and uncaring treatment

Attention all gym-goers! Have you ever had a difficult time trying to cancel your membership at La Fitness? 😩🏋️‍♂️ Well, you're not alone. A quick online search of La Fitness reviews will reveal a bunch of 1-star ratings due to their incredibly hard membership cancellation process. I experienced this first-hand when I moved to a state without any La Fitness locations and tried to cancel my membership. 😫🏠 The customer service rep told me I had to physically drive across the country to their location to cancel! 🚗💨 After many more charges on my account, I begged for more options, but they still only offered the option to mail in a cancellation form. 📫📝 Why does La Fitness make it so hard for people to cancel? No email, no phone call, no website option - just snail mail. It's ridiculous! 😤 Spread the word and let's hope they improve their cancellation process. 👍🤞

I have been going to the Naple, Fl gym for a couplevl of months. Heres what i have found. The place is looks good on the outside but is a dump on the inside. The cardio machines are dirty and RUSTING out. There is paper or wipes on the floor through out the gym. The basketball courts are trashed daily. The locker and shower areas smell. The sauna room is disgusting and would be shut down by any municipal board of health. You can complain but nothing gets done. Corporate management doesnt care. Word of advice if you go.Bring you own disinfectant.

The sauna,bath,steam room and the pool have been out of service for a month. Granted this is a signature club which members pay higher price to use this facility. There is no set date for these to be fixed so this club and the company is stealing from the members by not providing the advertised amenities while the members are still paying full price. LA not-so-Fitmess signature club in Niles IL.

This gym is by far the worse company I’ve ever dealt with. They treat their members AND staff with disrespect. I would advice everyone in this area thinking of joining a gym to join crunch. It’s not much better, but it is cheaper and the staff is respectful.

BTW if you are a member and are having a hard time canceling this membership…. Here’s a hack. Go into the app, change your payment to a credit card that is closed or a gift card without a balance and when they go to charge you, since the card won’t go through, you’ll immediately get a cancellation. If you decide to cancel at the gym, you’ll be told a manager has to be there, and in this area the managers are either not there, busy, or just lazy and won’t do it for you. If you call them or email them, they will take an eternity to reply and when they do, they will make you mail a form in order to cancel. The way I just told you, it happens immediately and without the headache of dealing with them. This company is horrible. The only reason they are in business is because there are only 2 choices of gyms here in the Orlando area. ESPORTA/LA FITNESS is definitely the worse of the two. Hope this helped anyone trying to cancel this place.

Good day!

Overall
I rarely give 5 star reviews, but this is a 4.35 star review of LA Fitness. I purchased a VIP membership with Vic Tanny Health Clubs 30 years ago who was bought out by Bally Fitness who was bought out by LA Fitness. As a corporate chain with a lot of locations in North America I can usually find a gym near me. Layouts vary but amenities and equipment are fairly consistent.

4.35 rating an average of below:
1-equipment=4.5
2-cleanliness of clubs=4
3-# of locations=4
4-helpful/friendliness of staff=4
5-quality of facilities=5
6-availability or facilities=5
7-price/value=4

Canceling membership is very difficult.

First I called over the phone to cancel my account. I was confirmed over the phone that my membership was canceled. Then I got charged again for it. I contacted them for the reason. I have been told my membership was still active and in order to cancel membership I would need to go onsite to do it.

We live in 2023 already. LA Fitness still require members to go on site in person between 9AM and 5PM to meet with specific staffer, operation manager, to cancel your membership. Or mail the cancellation form to LA Fitness head quarter.

I have many subscriptions, cancellation is just one click away. LA Fitness is on purpose to make it so difficult so it can keep charging members when they want to be done with LA Fitness. what a shame!

Gym equipment ok-good. But the customer service is just unprofessional. Charged me multiple times and more than they promised in my contract. Have to get my money back with a chargeback. Would not recommend it to anyone.

Las 23rd I opened a family plan, and payed a down of 256.00 for the two memberships, with guest privilege, according to the representative, he told me about the 45 yearly fee, but first He didn’t tell me it was each, now when they charged me 104.00 fee and I go to the club to set a claim and they told me I don’t even have the guest priviledge, that it was their guy’s mistake and can not refund me any money, and they won’t honor the lie I was told. And I won’t have back they money I paid up front for the membership. That’s stealing people’s money, plain and simple.it’s La fitness

First of all the instructor for water aerobics at the Herndon LA Fitness is fabulous. She is excellent instructor. However the water in the pool is always very cold. No one seems to want to take the responsibility for making sure the heat is on. We've asked the lifeguard and she says she has nothing to do with it and the front desk just says there is nothing they can do. It is supposed to be around 82 - 84 degrees and my thermometer rarely records anything higher than 76. Many of the people in class are older and have arthritis. The cold makes it difficult for them to function. We were told that the heater was broken. I can't imagine it has been broken for 3 months..Anyway, please get the water warm in the pool at the Herndon, VA club.

Over the past several years, LA Fitness in Clifton has become more and more rundown. It often takes months to repair gym equipment, and in one case, with the fly machine, it was down for two full years! More than half of the treadmills have been broken for the past two months. And even though Ryan, the manager, makes a valiant effort, it seems that he has no control over machine repairs. Lastly (and lease important) the desk staff always seems to be annoyed the fact that guests are coming in and interrupting their conversations with each other or taking away from their time on their phones.

The LA Fitness on RTE 3 Clifton, NJ is rundown and dirty. There are so many broken pieces of equipment that I thought they changed the name to SCHEDULED FOR SERVICE gym. The people who run LA Fitness don’t care and the people who work there are essentially powerless. The state of NJ should really get involved and either force them to provide the service they claim they do, or fine them/close them down.

a lot of people - it is impossible to take the simulator - you have to wait a very long time!

After being a member for 26yrs, I gave my first complaint about the loud hip-hop noise at a certain facility in Chicago, and I was completely ignored, even from corporate!
Most gyms mix up the genre of music.
Not this place! I finally gave up and quit!

Scammy business model.
First they will invite you on a "Free Training Assessment"

From there, they will hard-sell you a training plan. But the worst part of the plan is that they don't care about your results, they care about getting you to give them money to buy some time slots.

They first pitched me a HIIT style workout to build muscle, which I didn't really want to do. They said that's the best way to put on muscle, which was incorrect from what I learned online. They told me that it was the best way because they wanted to sell me several 'different' workouts to justify their program, saying that the body needs a different workout everytime I come to the gym. And for that I need a trainer to tell me what to do.

I said I don't want to continue, I wanted to do more weight training. Sensing that I will not continue with their HIIT-style workouts, they immediately changed the strategy to weight training to retain me. That was the second red-flag.

Now, there are several trainers and you can only work with them at specific times. They get booked out, so it's not like you're working with one trainer consistently. You gotta choose from whichever's available.

The sessions are only 25 minutes each. And because I chose to pay in monthly installments, I can only get four 25 min sessions per month. Then I'd have to wait for the next month to come by to have more sessions. Initially, I needed more sessions to learn my form, the exercises, and the nutrition plan that I should be following. And once I had that, I thought I'd use fewer sessions later in the year, assuming that I bought out all my sessions and I could use them however I wanted.

But no, they only come 4 per month. Even when I had signed the contract for an entire year.

If I say I don't want to continue, I'd have to pay half the price of the remainder of the year and the program will stop immediately. So I get no sessions for walking out.

They cite the contract if you say you want to cancel. So I must pay the entire years worth of training fees. But I only get those sessions when as pay for those installments, not when I need them.

The staff or the process has no flexibility either. Pathetic experience. Please don't fall into this trap. There are far many fitness coaches out there that will get you superior-quality results because they are actually focused on selling you the end result, not selling you sessions.

The Morrow ga. location cannot keep the facility functioning. Today, the mens sauna, whirlpool, and basketball court are down. Its usually about 2 weeks for a repair. The sauna has been down a week. I want a refund!

A disaster, you do not know if this is LA Fitness or Esporta, or LA Esorta, or LA Esporta, everybody mentions the two entities, one bought the other or both bought a third, nobody knows for sure.

I was one of the first clients to sign up as soon as the gyms started to open their doors during the pandemic. I signed up online at LAFitness.com, simply signed up, no rocket science there. And I have been going to every gym wherever I end up in the Phoenix metro area, no one ever questioned anything! Until the day that three poorly trained, very young girls stopped me, sort of being stopped on the highway if you do 100 miles per hour. The penalties and infractions they starting blurting were incredible, attempting trespassing, fines, penalties, they really got interested in breaking my day. As I was paying the yearly maintenance dues, I said, let me finish my workout and I will be back to talk to a manager, (no managers on the weekend). One of the girls started looking for me and as soon as she found me, she explained that it would be better for me to pay the penalties, otherwise I would be thrown out of the gym. Enough said, to all the readers, Cheers/