LA Fitness Reviews 

The sales guy here is the most useless, rude and unprofessional human I have ever come accross. I tried to redeem a guest pass and he couldn't even explain why I cannot redeem a pass because the Director or manager was unavailable. Wouldn't listen and was so impatient. Ended up walking out on me in the conversation. He should definitely not have a job in the service industry.

Do not sign up with La fitness . They first tried to charge you for first month and last month. But in the contract they don’t informed you that after the 14 days you sign up with them, they are going to charge you an annual fee of $69. My fiancé and I paid $70 paying for the first and second a month. We have to pay 35$ per month. The guy that was handling our paperwork didn’t tell us about the annual fee after the 14 days so when I get a call from my bank, it’s noticed as fraud for a $69 charge. So not only are you paying $70 you’re paying another $ 69after a 14 days of being a member. So in total you’re really paying $140.00 that first month . I’ve only been to the gym for a week and a half and I had to pay $140. Plus another $35.00 for my monthly charge fee . It’s crazy how they don’t want to give you the full detail on what they’re charging you and it’s only the first two weeks of being a member. Then they try to get money from you when you’re angry and you try to cancel the membership. Cancellation was also frustrating . I would rather spend my money on a membership. That’s honest with me about what’s going to be charged and give it to us detailed by detail without leaving something out. Don trust gyms like that . Would not recommend La fitness

Oscar in memberships at the monte Clair location, just signed me up with a great Promo deal that I could not resist. He made it super quick, super informative, and he is super knowledgeable as well as friendly and easy going! Oscar gets Five-Stars!!!!
Thank you very much Oscar for an award-winning Customer Service Experience!

BUYERS BEWARE!!!!
If you are planning to sign a contract with them for any reason be sure to read the fine print. Customer service is horrible. They do not try to help you if something comes up that you have to cancel including injuries. They don’t care. I signed up for a personal trainer for 3 months then started having knee issues. My orthopedic surgeon said I have bone on bone and scheduled me for a knee replacement. In the meantime he ordered physical therapy so I decided to cancel the personal trainer but they wouldn’t let me out of the contract. Then when the 3 months were up, they continued to bill me. When I called to find out why, they said it was up to me to call and cancel or I would continue to get charged. When I told him I haven’t been there because I thought my contract was up, he said there were no refunds my sessions would be banked for future use. They truly do not care about their customers so be sure you read the fine print before signing anything.

I’m very disappointed with how LA Fitness handled a recent billing issue.

My wallet was lost, so I had to cancel my credit cards, including the card used for my membership. I proactively notified the team before my billing date, explained the situation, and let them know I was waiting for my replacement card.

Despite that, I began receiving repeated calls, including early mornings and weekends. I explained the issue, but the calls continued as if no one had noted the account or communicated internally.

This was not a refusal to pay. It was a temporary card replacement issue that I brought to LA Fitness’ attention in advance. The repeated follow-ups felt aggressive and unnecessary, especially after I had already made every reasonable effort to communicate.

Customer service should not require members to explain the same issue over and over to different representatives. I hope LA Fitness improves its internal communication and billing follow-up process so other members do not have this experience.

While the gyms are great, the systems are BROKEN.

I travel to Edmonton twice a year to see my family. I have an LA Fitness membership in the US which doesn't need to be honored here in Canada, but the incredible staff at the LA Fitness in the west end of Edmonton are ALWAYS very kind, helpful, and willing to allow me to use the gym for my short stay. The gym is always extremely well maintained, the clientele are kind and hard working, and the equipment is almost always in perfect repair. My hat is off to the people who run this excellent establishment!

I love this gym. The workers are really cool. Everyone keeps to themselves. If you join, talk to Dave,or Roman there the 2 head guys that run the gym. There really cool people.

They have 1.7 stars for a reason.

My husband and I signed up for a membership and within 1 week realized the club was farther from our residence than we thought and that we would never use it. We paid $200 to sign up and never stepped foot in the gym within that week. We cancelled our membership within 8 days of signing up.

On May 14th I noticed a $150 pending charge on my account. I called LA Fitness customer service immediately and was told the charge would drop off because my account showed as no longer billable.

Fast forward to today, May 18th. The charge absolutely processed on my account. And when I called customer service again I was informed, by a snotty supervisor that liked to interrupt me, that I had to pay an annual fee also, even though I canceled my membership within 15 days it’s in the service agreement. I’m sure that’s true, on the tiny device agreement they give you on a tiny computer screen to review while the club manager gives you all the assurances about how great the club is. My fault for not reading the fine print. LA Fitness’s fault for having disgusting business practices.

So- buyer beware. You will pay $350 to never step foot in the gym because getting their fees matters more than actual customer service. Go to a gym that understands customer service and doesn’t only care about making money off you.

Pressure tactics, misleading and disappointing experience at LA Fitness .
They advertise “personal training sessions” but fail to clearly disclose they’re only 25 minutes—far from what most people expect. The sessions feel rushed and not worth the cost.
I was also promised workout “homework” and follow-up support, but received nothing. No plan, no guidance—just empty promises.
Feels like a bait-and-switch. Ask questions upfront—because they won’t tell you everything.

Today as I was working out in the free weight room there was some guy playing profanity laced rap music on his Bluetooth speaker. I do not need to hear this garbage as I am trying to get a good workout in. I am thoroughly disgusted because I complained to the front desk and they did nothing. 10 minutes later and they still did nothing! They are more interested in selling memberships than responding to members issues in a timely manner. Most other gyms like Planet Fitness would never allow this to go on and would respond immediately.

I had a great experience with the personal trainer John. He’s a great listener and you can tell he is passionate about his work.

Most unfriendly staff I’ve ever experienced.
Dirty, especially the locker room.
Broken equipment.

I had a great couple of months at this gym. Trent was my trainer. I show up today, and they tell me he quit. No one called or texted to cancel the session--no notice, nothing. I go to the front desk, and the guy is sucking on a lollipop with a grin. He says, "If you don't like it here, here is the door," pointing at the exit. His attitude and the audacity are impressive. No, I'm not taking his advice and going to the Pilates class instead. A lady wearing platform shoes that look like hooker footwear storms in--"What happened? Why are you taking pictures here?"--without a hello, good morning, or how are you? This gym is great if you really want to spend a lot of money and get nothing in return. The pool and jacuzzi are so disgusting I didn't even come close to them. There are chunks of hair floating in the jacuzzi, grouped together, seemingly sticking to their perfect habitat. That reminds me, there are many gyms in LA, and it's time for me to end this unfriendly chapter and move on to a more customer-focused environment. Adios--and never again, LA Fitness.

I had a membership with LA Fitness about a year ago and believed that I had canceled it at that time. I personally visited the club three separate times to cancel my membership, and the administrator confirmed to me that it had been canceled. Because of this, I was completely sure that my membership was no longer active.

Recently I decided to join again and went to the Vernon Hills location. I used the same personal information and the staff opened a new membership account for me. I paid about $250 to start the new membership.

A few days later I discovered that my old membership had actually never been canceled and I had been charged for the entire past year, which was about $500.

I contacted LA Fitness customer service and explained the situation. I was told to keep my old membership and cancel the new one, but I was also told that they could not refund the new membership because I had already signed the documents.

As a result, I ended up paying for a full year on the old membership that I didn’t know was still active, and I also lost about $250 on the new membership that I had to cancel because I was told I couldn’t have two memberships.

This situation is very frustrating because the new account was opened using the same personal information at the same location, yet no one noticed that I already had an active membership.

I am requesting a full refund for the entire year that I was charged on the old membership, as well as reconsideration of the refund for the new membership. I did not knowingly keep the original membership active, and this situation resulted in duplicate memberships and unnecessary charges.

I hope LA Fitness will review this case and resolve it fairly.

my name is Joe Ressa and i am a member at LA FITNESS in Centerville, Ohio . MY trainer is rob fleck and rob is absolutely excellent i am 65 years of age and never been in a gym ,rob has taught me so much and works with me twice a week ,i wish i had rob everyday ,rob takes time and patience with me and teaches me the right forms, also a great man is nate snyder ,nate and rob are very kind to me and they make me feel comfortable ,i love rob fleck ad nate snyder and LA-FITNESS yours truly joe ressa

Poor customer service. Difficult to get refund for your upfront paid sessions with your personal trainer.
I cancelled my membership as of 3/1/2026
Would not recommend it to my family members or friends

Use at your own risk. I took group fitness classes. The instructor had no clue or cared to demo good form. I ended up with rotator cuff injuries working on “sexy “ shoulders

The stoughton MA location, equipment is dated ie treadmills - TV’s the ones that work I hope you can read lips Bluetooth unavailable, this applies to all the cardio equipment - also the bikes peddles are off balance.. just dated bad equipment. This gym ruins LA fitness brand this is 2026 … your equipment is over 25 years old

I called several times last year to cancel my membership and they have a policy that you have to walk in the gym for cancellations and I told them Im far away. Finally they told me I can do it on their website. I have cancelled my membership since December of last year and they are still taking out monthly payments out of my bank.

Terrible experience , went to cancel membership and got bullied by the menager and employee and they started clapping saying “ yay she is leaving , then they wanted to charge me triple the amount I owe them and when ask for them to show me they refused and just changed and said it’s just one month , then they kept bullying and I decided to record for my protection and they threatened to beat me up and the menager snatched the phone from my hand , it was horrible , after I got charged they refused to give me a receipt telling me to come the day after while my bank account showed the charge was taken , worst experience of my life almost got jumped and got severely bullied and assaulted by menagment , don’t trust them with your money nor should you trust them with your safety and funny after I contacted corporate and send the video of the attack they just did nothing so I reported corporate entirely . Terrible don’t go there .