Lacoste Reviews 2,900

If I could give 0 stars that is what I would do!
I would never ever recommend Lacoste for online purchases.
I ordered a tracksuit for over £200.00. As soon as I took it out of the packaging I realise it was the wrong item, I returned it near enough instantly. After no refund showing in my bank account I contacted Lacoste customer service through email as the online chat and contact numbers on there website does not work!
First reply tells me I have been refunded, when I replied questioning where this refund has been sent, I was sent the below response
"Upon verification, the warehouse has confirmed us that the items you have returned do not appear to be the same as the ones you ordered, therefore, we cannot refund you.
The automatic refund process has activated an anomaly that makes it impossible for us to give you your money back.
We are very sorry that this has happened but cannot help you with a refund."

As they repeatedly stated they will not refund this, I requested they return the tracksuit back to me, only to get the below response.
Unfortunately I have received word from my colleague that in your case the parcel has been destroyed.

"This has been done because the rules have not been followed.
This is our current process on what we do with incorrect returns: "Any incorrectly returned product will be kept for 10 days, then recycled if unclaimed. Upon request, we can arrange a free reshipment. However, we cannot be held responsible for any lost items that we do not own."
We are very sorry for this but cannot undo what has been done."

The customer service and return process is beyond belief, I have never in my whole life ever come across such terrible customer service.

I decided to review this company, UK branch. Months ago they invited me to leave a review of their products. I have been a recurring customer for several years but I never left reviews to this company. A very good company with great products. One of the few companies that still make garments with natural fibres like cotton or organic cotton for t-shirts, underwear and jumpers and not only polyester and other fake materials. This needs to be said. It's important because polyester messes up with our endocrine glands. I would like shoes to be made with natural materials as well.
For what it's my experience the customer service over the years has been excellent and the deliveries so smooth and on time. They use DPD which I think is a great courier. I have been using them for ages. Lacoste never messed up one of my parcels and the items come so well packed. They also have a loyalty customer programme. I received very nice products with my loyalty points like a card holder made of a very good quality leather that I have been using for years and a lovely beauty case. Lacoste, please keep working like this.

hight quality clothes

I purchased a t-shirt Lacoste at the Miami Open and unfortunately was disappointed with the quality. The thread used around the neck (except in the vack because is covered with fabric) caused noticeable discomfort due to rough threads, which felt closer to low-grade material than the premium standard you’d expect from this company and price. I raised my concern but was told the product meets “standard quality.” In my experience, it fell short of what I’d reasonably expect. I believe both the product’s finish and responsiveness to feedback could be improved.

I made an order and never receive , after 30 days I asked my money back , they send me back with no excuse or anything , not professional and shame for that brand name

compared to Gucci or Mazeratti, which were hyped up to the oblivion, this is the brand that still kept its identity.
I guess when rappers wil start rapping about Lacoste, this willl be truly over for us. But right now, the quality is still there, and I like wearing their products. Feels like I'm not one of the sheep screaming 'Gucci gang!'.

I placed an order for my husband’s gift on 8th August, and nearly a month later I have not received a single update on whether my order has even been prepared or shipped. No communication, no customer service, nothing.

This level of neglect is beyond disappointing — it’s completely unacceptable. I have never experienced anything like this with any other brand. It feels like the company is falling apart, and if this is how they treat customers, I can see why.

I am now left chasing a refund instead of receiving the gift I ordered in good faith. Absolutely appalling experience, and I would strongly advise others to think twice before ordering!

I made the mistake of ordering several items from Lacoste.com and it has been a nightmare from start to finish. None of the items were true to size, so I returned them promptly. After waiting over a month with no refund, I contacted their customer service—no reply. Since I paid through PayPal, I opened a case and submitted the FedEx tracking information, which shows delivery with signature confirmation.

Lacoste’s response? They claimed FedEx “is unable to provide any details for the tracking,” even though I have clear proof of delivery. Now I have to escalate with PayPal just to get my money back. This has been a horrible experience, an unnecessary waste of time, and completely unacceptable for a brand of their reputation.

Came with my niece, I wanted to give her a gift which she could chose herself. Dorian was most helpful, nothing was too much trouble for him. You have amazing products matched by outstanding sales people. "I will always return".

We bought and visited several locations in Europe. None of the sales associates told us about the VAT form. Buy with caution.

Stop buying from Lacoste.com
It's fine to shop at Lacoste.com until something goes wrong with their products. I bought a pair of swim shorts that broke the second time I used them. I filed a complaint and got a response. I was supposed to send more pictures. I did, but I've never received a response since. I think that's incredibly poor service.

I wrote a negative review on Lacoste website. They refused to include it. They rewrite at their convenience distorting My complaint
Dishonest behavior. I did complain for their misleading behavior of identifying country of origin. I did ask in their chat and the response se was different to what I realized when the product arrived. Of course I could return it but I did not trust them as to get the refund. Warning to people: if you care about the country of origin don’t order or be
Ready to return. Seldom a product is made in France. If you are lucky will be
Vietnam.

I recently bought my second handbag from Lacoste, and unfortunately, it arrived with several manufacturing defects. I reached out to customer service via chat, but the experience was very disappointing. The representative provided no real solution, only offering me a 15% discount, which felt more like an insult than actual help. A prestigious brand like Lacoste should ensure better quality control and provide customer service that truly resolves issues.

My first purchase was excellent, but this second experience has left me very dissatisfied. I expected much more from a brand with such a strong reputation.

Ordered sneakers that left the collection a couple months later. The white borders of the soles completely let go of the main fabric after like a month but since the item was no longer being sold I couldn’t get a different pair. A refund was not an option, I could only send back these ones to get new different ones which I didn’t want because I honestly just wanted a refund since I don’t trust their quality anymore. Anyways that wasn’t possible and I haven’t heard from them since. Keep in mind that the sneakers were like 80€ and they broke after one month… terrible company.

Anna at the White City branch help me with a purchase of a new tennis outfit . She was fantastically helpful and guided me a lot. She encouraged me to extend my purchase to include a tee shirt which I love
Thank you Anna for all you help

they never issue a refund if you have small discount on the item. They are running a scam.

Terrible company ordered some black trousers £99 got sent a baby blue polo. Emailed then sent pics made them aware only to be questioned over this asking for smaller pics codes that didnt exist and that was two weeks ago still havent received a refund will not be shopping with them again.

Failed to refund a product that I bought and returned. Will not shop at Lacoste again - terrible service.

Brilliant quality and amazing service at Ashford McArthur glen store. We bought track suits and polo shirts and as always the company delivers what they promise. Keep up the good work!