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La Casa del Electrodoméstico Reviews 

17,118
TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

We were surprised to have had the delivery done in the time specified . only reason we gave it 4 stars was because of no communication so we didn't know that it was going to be delivered on the 5th da... See more

Company replied

Rated 5 out of 5 stars

I’m super happy with the service — the washing machine was delivered on time, everything worked perfectly, and the whole process was smooth and easy. The price was better than anything else I could... See more

Company replied

Rated 5 out of 5 stars

Great experience. Found the same product here where it was 55 EUR cheaper (BOSCH vacuum cleaner @ 255 vs. 310 elsewhere) and even though they wrote the delivery might take some time, it was deliv... See more

Rated 5 out of 5 stars

excellent service. I needed a special size for my already fitted kitchen, I found it online and ordered it. it was delivered and arrived in perfect condition just a few days later. Really good price a... See more

Company replied

Company details

  1. Appliance Store
  2. Electronics Company
  3. Electronics Store
  4. Kitchen Supply Store
  5. Vacuum Cleaner Store
  6. Washer and Dryer Store

About La Casa del Electrodoméstico

Written by the company

Los mejores precios

Comprobamos los precios hasta tres veces al día para poder ofrecerte la mejor oferta, la que estás buscando. Nuestros precios se ven de manera clara, concisa y sin letra pequeña, teniendo los precios más competitivos del mercado. Con la garantía de que busques lo que busques, en La Casa del Electrodoméstico encontrarás lo que deseas, al precio que no esperabas.

 

El abanico más grande

Lavadoras, lavavajillas, frigoríficos, congeladores, secadoras, hornos, placas, microondas, televisiones, aspiradores… Todos los electrodomésticos que puedas imaginar y necesitar, están aquí. Más de 30 marcas, adaptadas a todo tipo de gustos, preferencias y posibilidades. Porque cada persona es de una manera, en La Casa del Electrodoméstico hay sitio para todos.

 

Tú opinión es fundamental

Opiniones reales de todos nuestros clientes para que puedas comprobar la experiencia de compra de otras personas. Tú nos señalas aquello que debemos mejorar y nosotros nos encargamos de tomar nota y ponernos manos a la obra. Y con lo que funciona bien… ¡trabajamos para hacerlo aún mejor! La experiencia de cada usuario es nuestra forma de entender el mundo. Nuestra premisa es clara: cuatro ojos siempre ven más que dos.

 

Si existe, lo tenemos o lo pedimos

Disponemos de un gran stock en nuestros almacenes, pero que no te engañen, es imposible tener todos los electrodomésticos del mundo guardados. Por eso, si no lo tenemos en nuestras dependencias, lo pedimos al fabricante y te lo enviamos. Porque sabemos que tu tiempo es oro, ponemos todos nuestros medios para cumplir los plazos de entrega y minimizarlos al máximo.

 

Estamos aquí, para ti

Información, preguntas, consultas, consejos, ayuda, problemas. Palabras que te suenan de sobra y que para nosotros son un reto constante. Un equipo preparado, cualificado y atento, siempre a tu disposición para solventar todo lo que necesites. Disponemos de varios canales de comunicación para que utilices el que mejor te convenga. Y todos ellos, con un índice de efectividad, simpatía y resolución impecables. No lo decimos nosotros, lo dicen nuestros clientes.

 

Entregas e instalación

Tanto si solo necesitas que te enviemos los productos a casa, como si te hace falta la instalación de los mismos, en La Casa del Electrodoméstico cubrimos todas tus exigencias. ¿No te lo crees? Toma nota. Envío gratuito estándar en la península de España en cualquier pedido. Y para los que quieren todo incluido y cero preocupaciones, el Servicio de Entrega Premium que incluye instalación, subida y retirada del antiguo aparato. Y todo ello, con los mejores profesionales de la instalación y a un precio muy competitivo.

 

Paga como quieras

En La Casa del Electrodoméstico sabemos que cada cliente es un mundo y tiene derecho a pagar de la forma más cómoda para sus intereses. Por ello, puedes abonar el importe de tu pedido mediante tarjeta bancaria, ingreso o transferencia, Bizum, o incluso financiar tu compra. Más fácil, imposible.

 

Satisfecho sí o sí

Estamos seguros de que quedarás completamente encantado con nosotros. Hasta tal punto que dispones de hasta 14 días desde que recibes el producto para comunicarnos el desestimiento de la compra. Pero ya te decimos que esto no suele ocurrir.

Written by the company

¡Siempre al servicio de nuestros clientes!
Cambiamos para mejorar, y lo hacemos pensando en ti. Nuestro objetivo solo es uno: que el cliente siempre quede satisfecho.

Contact info

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4.1

Great

TrustScore 4 out of 5

17K reviews

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Replied to 98% of negative reviews

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4.1

All reviews

(17,118)

1,090 reviews in the last 12 months

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Rated 5 out of 5 stars

Cheap and quick

Great experience.

Found the same product here where it was 55 EUR cheaper (BOSCH vacuum cleaner @ 255 vs. 310 elsewhere) and even though they wrote the delivery might take some time, it was delivered 2 days later.

Super easy and quick :)

17 February 2023
Unprompted review
Rated 4 out of 5 stars

1 week to get it but excellent customer service

The order was easy, price was good. The delivery was a bit challenging, but after a while we got it today.

23 February 2023
Unprompted review
La Casa del Electrodoméstico logo

Reply from La Casa del Electrodoméstico

Estimad@ cliente,
Lamentamos que no esté de acuerdo con el servicio recibido pero le recordamos que su pedido aun está dentro del plazo anunciado en la web.
Nuestro departamento de atención al cliente va a contactar con usted para informarle sobre la fecha de entrega.

Rated 3 out of 5 stars

Dented washing machine

Delivery was done in time, but AEG washing machine had serious dents on two corners. It works though.

20 February 2023
La Casa del Electrodoméstico logo

Reply from La Casa del Electrodoméstico

Estimad@ cliente,
Lamentamos si el producto ha sufrido algún daño.
Por favor, contacte con nuestro departamento de atención al cliente para poder ofrecerle una solución.

Rated 3 out of 5 stars

My things have not been sent, I already think about canceling!

My things have not been sent, but I have considered canceling it. The reason is the service. No one has contacted us after paying! The phone has never been answered. We bought a refrigerator and a premium upload service for nearly 800 Euros. Expensive premium uploads, unable to Arriving at the 5th floor (an extra floor), we couldn’t find the charge for an extra floor on the webpage. difficult to contact. We called your company for four consecutive days but never answered, and we only replied once a day in the next day through letters. Got an extra floor! Had to pay for another full premium service!! Already more expensive and a waste of time than buying from a nearby store!! No way to resolve doubts and questions in a timely manner, and full of doubts about the follow-up service quality.

Finally we decided to cancel the order within 14 days when the fridge was still in the factory.

12/2/2022
SOLVED, I amended due to a quick refund, I cannot give 5 stars due to the above reasons.

30 November 2022
Unprompted review
La Casa del Electrodoméstico logo

Reply from La Casa del Electrodoméstico

Buenos días,
Le agradeceríamos que nos facilite los datos de su pedido para poder verificar su compra y acceder a los detalles de su caso.

Rated 1 out of 5 stars

Servicio horrible

Mal servicio

14 November 2022
La Casa del Electrodoméstico logo

Reply from La Casa del Electrodoméstico

Estimad@ cliente,
Lamentamos que no haya quedado satisfecho con el servicio recibido.
Le agradeceríamos que nos detallase qué problemas ha tenido de su pedido ya que no nos consta ningún tipo de reclamación y según el seguimiento su pedido fue entregado en el plazo anunciado.

Rated 4 out of 5 stars

Bad comnmunication, but no delivery costs

I ordered and paid a freezer on Sunday 6 November . By wednesday I had still not received a confirmation. I tried to get a confirmation, using the mailbox on the site. It would not sent my mail, because there was an "@' in my email address. When I deleted the address, it would not send it because it did not contain an '@'. (!?). I tried to call, but got a message to call back later, because they were busy.
Finally, on Thursday I received a reply. Today, Wednesday 16 November I received the freezer in good order via Dachser.
Lessons learned: don't expect an early confirmation of your order. The fridge turned out slightly dented, even though the packaging was in order.
If you can live with that, you save considerable delivery cost...

9 November 2022
Unprompted review
La Casa del Electrodoméstico logo

Reply from La Casa del Electrodoméstico

Estimad@ cliente,
Le pedimos disculpas si no hemos podido atender alguna de sus llamadas.
Le recordamos que a través de nuestra página web puede acceder al canal de comunicación Tickets, de uso exclusivo para clientes.
Aprovechamos para confirmarle que su pedido ha sido enviado hoy desde nuestros almacenes.

Rated 5 out of 5 stars

Highly recommended

Excellent service from beginning to end. Well designed, easy to use website. Good choice and description of products. Ordering easy and follow up and delivery spot on. This is the second time we have used this company and will continue to use them in the future.

15 September 2022

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