LA' BELLO BEAUTY Reviews 

232
TrustScore 2.5 out of 5

2.6

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Rated 5 out of 5 stars

I love my hair I’m not disappointed at all, but I didn’t like the fact that I had to wait for almost three months for the package, the waiting caused frustration. Y’all stated that delivery time from... See more

Company replied

Rated 1 out of 5 stars

DO NOT ORDER UNLESS U PLANNING TO KEEP YOUR WIG AS THERE NO RETURNS OR EXCHANGE! My wig arrived today,however it much darker then on model photos, it fit super weird . Quality not great, you can get... See more

Company replied

Rated 5 out of 5 stars

First class hair and beauty company. I love this company because their products are first class, fantastic quality at affordable prices. They are also very efficient with shipping/delivery to ensure c... See more

Rated 1 out of 5 stars

i have been waiting for a wig thats still hasnt arrived but they havent even let me know when the wig has been sent its ashame because i love the wig i chose im sad because its my birthday wig

Company details

  1. Wig Shop
  2. Hair Extensions Supplier

Written by the company

LA 'BELLO BEAUTY is the No.1 retailer of Luxury ready-to-wear Wigs. You simply will not find a retailer with a more diverse catalogue of wigs in Europe.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

232 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.6

All reviews

(232)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Already eyeing up my next purchase!

Arrived in good time and was well packaged. Care instructions were easy to find. Fits very well and is comfortable. I have had a lot of compliments that the wig looks real even though it is synthetic, and requests from friends to share the link so that they can make their own purchase!

8 January 2023
Rated 1 out of 5 stars

I haven't received my parcel up until…

I haven't received my parcel up until now, so I don't know what to say

Thanks

2 January 2023
LA' BELLO BEAUTY logo

Reply from LA' BELLO BEAUTY

Hi Rhoda,

We sincerely do apologize for your experience with us.

Could you please send an email to help@labellobeauty.com for us to look into this further.

Looking forward to your email.

Rated 2 out of 5 stars

I placed an order on the 30 of…

I placed an order on the 30 of December, two weeks later I’m still waiting I’ve sent 2 emails asking when should i expect my order no reply it’s my first time ordering, your customer service needs improvement.

30 December 2022
LA' BELLO BEAUTY logo

Reply from LA' BELLO BEAUTY

Hi, we sincerely apologise for the delayed response. Please be assured we are rectifying the delay with your order.

Rated 5 out of 5 stars

Great quality!

The wig came right on time and it's BEAUTIFUL! I bought a synthetic wig and it looks beautiful, you can barely tell it's a synthetic one! I'll buy more!

9 January 2023
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Reply from LA' BELLO BEAUTY

Hi, thank you so much for your five-star review. We are glad to hear you love your wig. We appreciate your business and hope to see you again soon!

Rated 5 out of 5 stars

Fast delivery and good value for money

This was my first wig and I was just gonna use the wig as a test to see if I wanted to order one for prom in the summer and I was surprised to see how nice it was. For context I bought the Brandi wig.

21 December 2022
Unprompted review
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Reply from LA' BELLO BEAUTY

Hi, thank you so much for your five-star review. We appreciate your business and hope to see you again soon!

Rated 1 out of 5 stars

I bought the Malika wig

I bought the Malika wig, it does not look like the photo on the website. The highlights are a lot lighter than expected and the wig is not suitable for everyday wear. It looks more like a costume wig. I have spoken to customer services by emai, and sent them photos of my wig. Nothing has been done and they claim the highlights are darker in the photo due to the lighting. This does not appear to be the case because the wig looks substantially different on the website. Nowhere on the website do I see that colors may vary.

27 November 2022
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Reply from LA' BELLO BEAUTY

Hi, we sincerely apologise for this experience. A replacement order will be sent right away. Thank you for your patronage, we appreciate your business.

Rated 1 out of 5 stars

I never received my order and I…

I never received my order and I couldn’t get anybody on the phone.
Really disappointed by my experience with this brand.

12 December 2022
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Reply from LA' BELLO BEAUTY

Hi Natasha, your order is currently in transit to your location. We apologise for the lengthy delivery period, international orders tend to take a while. You can always contact us via email - Help@labellobeauty.com or social media platforms - @labellobeauty.

Rated 1 out of 5 stars

Items not received yet

Items not received yet. It’s taking too long

25 November 2022
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Reply from LA' BELLO BEAUTY

Hi, thank you for your review. We sincerely apologise for the delay and inconvenience caused. We can confirm your order has been delivered, we will work towards improving our delivery service.

Rated 1 out of 5 stars

I ordered a wig 10 days ago and I still don’t have it…

I ordered a wig 10 days ago and still haven’t received it. The communication from their customer service is so bad and they’re still making me wait for a wig I ordered a very long time ago.

5 December 2022
Unprompted review
LA' BELLO BEAUTY logo

Reply from LA' BELLO BEAUTY

Hi Rosie, we sincerely apologise for this experience. We can confirm your package has been delivered. Thank you for your patronage, we appreciate your business.

Rated 1 out of 5 stars

It’s been 2 weeks and I’m still waiting…

It’s been 2 weeks and I’m still waiting for my order to be delivered.

6 December 2022
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Reply from LA' BELLO BEAUTY

Hi, we sincerely apologise for the delay and inconvenience caused. We can confirm your order has been delivered, we will work towards improving our delivery service.

Rated 1 out of 5 stars

Sender doesn’t give any information…

Sender doesn’t give any information about shipping, contacted them twice and received generic response. Still waiting for order to arrive and ordered 8 days ago.

27 November 2022
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Reply from LA' BELLO BEAUTY

Hi, we sincerely apologise for this experience. We can confirm that your package has been delivered.

Rated 2 out of 5 stars

Their customer service is ridiculous

Their customer service is ridiculous! They barely responded to my emails and I had to keep chasing them for a refund for almost 2 weeks.

20 November 2022
LA' BELLO BEAUTY logo

Reply from LA' BELLO BEAUTY

Hi, we sincerely apologise for this experience. We appreciate your business and hope to see you again soon!

Rated 5 out of 5 stars

Highly recommended

Item looks even better,very full wig,shipping to Norway didn't take long,very happy with the product and I'm definitely buying from them again

4 November 2022
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Reply from LA' BELLO BEAUTY

Hi, thank you so much for your five-star review. We appreciate your business and hope to see you again soon!

Rated 1 out of 5 stars

Looked matt and shiny at the same time

Looked matt and shiny at the same time, I know doesn’t make sense.Also I knows it’s synthetic but I’ve seen better for cheaper. Also I paid for quick shipping but it took longer.Will never buy again not for me!

28 October 2022
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Reply from LA' BELLO BEAUTY

Hi, Thank you for your review. We sincerely apologise for the late delivery and for not meeting your expectations regarding the quality. We will work towards improving our service and product quality. We appreciate your business and hope to see you again.

Rated 1 out of 5 stars

Not big head friendly.

I purchased a wig, there was no picture of the wig without being on someone's head in a posed pic, so you couldn't see how big the closure was or how the wig would come looking. There was also no information about the size of the closure. My biggest qualm though is it says it 'fits any head size' in the description, this is a bold statement to make for a business that doesn't do returns. This is one of the smallest wigs I've ever tried, it couldn't get around my hair never mind my head. There needs to be info on cap circumference and closure size. The wig is useless to me , waste of good money.

28 October 2022
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Reply from LA' BELLO BEAUTY

Hi, Thank you for your review. We sincerely apologise for the inconvenience caused especially with the wig size.We will work towards improving our service and product quality. We appreciate your business and hope to see you again.

Rated 5 out of 5 stars

Promptly sent out hair

Promptly sent out hair. Thank you

5 October 2022
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Reply from LA' BELLO BEAUTY

Hi, thank you so much for your five star review.We appreciate your business and hope to see you again soon!

Rated 5 out of 5 stars

I love LA'BELLÓ beauty wigs!!!

I love LA'BELLÓ beauty wigs!!!! Good quality and totally inexpensive. The curly wigs are great bc you don't have to worry about a part or the hair line. It just looks REAL!!!!

3 October 2022
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Reply from LA' BELLO BEAUTY

Hi, thank you so much for your five star review.We appreciate your business and hope to see you again soon!

Rated 1 out of 5 stars

Was disappointed with the quality of…

Was disappointed with the quality of delivery

8 October 2022
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Reply from LA' BELLO BEAUTY

Hi, we sincerely apologise for any inconvenience experienced. We will work towards improving our delivery service.We appreciate your business and hope to see you again soon!

Rated 5 out of 5 stars

Monica Wig

Oohh this wig is so silky and soft! Really gorgeous colour.

7 September 2022
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Reply from LA' BELLO BEAUTY

Hi, thank you so much for your five star review.We appreciate your business and hope to see you again soon!

Rated 1 out of 5 stars

I have waited over a month and owner…

I have waited over a month and owner said the wig hasn’t even been processed yet. No confirmation number, no tracking number, and it has not even been sent. I usually am never one to complain but this is almost a scam. So disappointed and will be telling family and friends to steer clear of this company from here on out.

2 September 2022
Unprompted review
LA' BELLO BEAUTY logo

Reply from LA' BELLO BEAUTY

Hi, we sincerely apologise for this experience. Please kindly reach out to help@labellobeauty.com via email to assist you with this.

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