Kwik Fit Reviews 

81,210
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 4,661 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its efficiency and the quick completion of tasks. Many people commend the staff for their professionalism, helpfulness, and friendly demeanor, often going above and beyond expectations. Customers also appreciate the clear communication and thorough explanations provided during their visits. However, some customers also noted inconsistencies with the booking process, experiencing delays or lack of communication regarding appointment times. Conversely, a small portion of people felt that customer service responses were sometimes slow, unhelpful, or lacked proper follow-up.

What people talk about most

Service

Reviewers highlight positive aspects of service, often praising the efficiency, speed, and helpfulness of the... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Booking process

Customers had ambiguous experiences with the booking process, with many finding it easy and straightforward,... See more

Product

Users describe ambiguous interactions with product, with some reporting positive experiences like finding... See more

Customer service

People report ambiguous experiences with customer service, with many praising the excellent and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really excellent service on my second attempt at booking. First attempt, I was informed no tyres in stock so had to call back. Called back the next day, tyres available, booked in for following day. S... See more

Company replied

Rated 5 out of 5 stars

Although my experience at their Dundee Perth Road branch was less than a happy one I have to say their speedy resolution of my complaint could not be faulted. I think that says more about the company... See more

Company replied

Rated 5 out of 5 stars

I wasn't there but my wife said the fitter (Sorry I don't know his name) was very efficient and polite and helpful which is what you want and also helped with the sensor issue we had. The guy on the... See more

Company replied

Rated 5 out of 5 stars

Kwik Fit in Newton Aycliffe gave me quick efficient service. They could check my wheel alignment for me within half an hour of me ringing them. They showed me the results on screen explaining their me... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service

About Kwik Fit

Written by the company

Kwik Fit are the leading fast fit and automotive parts replacement specialists in the UK with over 600 Centres in the UK. We specialise in tyres, MOT and servicing, exhausts, batteries, brakes, mobile tyre fitting and fleet vehicle management.
Not sure if your tyres need replacing? Brakes making an odd squeaking noise? Book your free vehicle safety check today.

Book A Free Vehicle Safety Check
Buy Tyres Online
We stock a wide range of tyres for cars, vans and 4x4s to suit your driving needs and budget. We offer exclusive online tyre pricing and appointments are available 7-days-a-week. It's as easy as click and fit!

Buy Tyres at Kwik Fit
Vehicle Servicing To Suit Your Needs
We offer a choice of ways to service your car. Book your Oil & Filter Change, Interim or Full Service online today. Book an MOT test at the same time as your Service and receive an additional saving over the standard individual product price.

Book Your Service
Same Day MOTs Available
With over 500 MOT test centres throughout the UK and many open 7-days-a-week, it's no wonder we're the UK's number 1 MOT tester. Book Same Day MOT today!

Book Your MOT
Mobile Tyre Fitting
Kwik Fit is the UK’s leading mobile fitting service, replacing your tyres has never been easier. Simply order your tyres online and select mobile fitting and we’ll come to you either at home or at work at a time convenient for you.

Tyres Fitted Today
Need your tyres in a hurry? If your tyres are in stock at your selected Kwik Fit centre, choose Express Fitting when you book online and get same day or next day fitting for a small additional fee.

Kwik Fit

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

81K reviews

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1-star

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4.3

All reviews

(81,210)

4,637 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Kwik Fit logo

Reply from Kwik Fit

Amazing! It's fantastic that we could really impress you with the hassle free service we deliver. If there's ever anything more we can do for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 1 out of 5 stars

Poor service

Went here for my cars MOT, called up, and said its failed and needs this this & this…..i said fine no worries. Then proceeded to tell me they cannot do the work on the car as they have no people to do it as it’s not worth it for them to employ people on a permanent basis therefore, they only do MOT’s…but not the work? Something they conveniently they didn’t tell me. A complete scam, as you must pay most other garages as they like to their own MOT. So, they just took 60 quid of me for no reason and had to pay another garage the 60 again plus the actual work. Also had a friend who went here for her tyres, and they said they would do it within an hour – ended up taking half the afternoon – again fine these things happen…. She wasn’t offered an explanation and when she drove home had noticed her gear holding box had been damaged. Very dodgy place tbh, asked around a bit and no one seems to of had good dealings with them in Yeovil. Just go elsewhere.

9 June 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

This is disappointing to see and as you can imagine it's something that we'd really like to look into. Could we ask you to provide the full details here: https://www.kwik-fit.com/contact-us/customer-contact-form please? This will go through to our Customer Care Team who will look into this and can contact you about it from there. Many thanks.

Rated 5 out of 5 stars

Fair price,Easy to arrange online

Fair price, option to have fitted at home.
Good service from fitter.
All arranged on line price, payment and day and time to fit.

6 July 2026
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Reply from Kwik Fit

What an amazing review! We're so happy that we could impress you with the excellent service and our great prices. If we can ever do anything more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 4 out of 5 stars

Really excellent service

Really excellent service on my second attempt at booking. First attempt, I was informed no tyres in stock so had to call back. Called back the next day, tyres available, booked in for following day. Superb tyre swap and knowledgeable technician. Only slight concern was lack of communication as technician was 2 hours later than time window.

7 July 2026
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Reply from Kwik Fit

This is exactly what we love to see and it's fantastic that we could communicate with you so well. Thank you so much for the positive comments and if we can ever do anything more for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Punctual

Punctual . Work done quickly and efficiently. Very friendly. Easy to book

7 July 2026
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Reply from Kwik Fit

A quick and efficient service is always something that we strive to deliver and it's wonderful that you found booking to be so easy. Thank you and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Many Thanks to the Kwik Fit Team

Many Thanks to the Kwik Fit Team

Your Tyre technicians arrived on the specific chosen day and replaced two tyres within 30mins.

Alloys weren't at all damaged during the tyre change and were left clean.

Fab, I would happily use Kwik Fits Mobile Tyre Service again in the future.

Excellent

7 July 2026
Kwik Fit logo

Reply from Kwik Fit

You're very welcome! It's wonderful that we could really lend a hand with your tyres so quickly and we are grateful for you taking the time to share this. If we can ever do anything more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Great service at Kwik Fit Woking

I have just had an MOT completed at Kwik Fit Woking, Surrey. The online booking process was easy, followed by an efficient arrival/booking-in at the garage with the manager who, despite being busy, was courteous and informative. My MOT failed, but I was given clear details and timelines re follow-up options. I also received several phone calls providing updates re the work and associated costs to ensure a successful MOT outcome. I would not hesitate to use Kwik Fit Woking again. Thank you for your good service

13 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

You're very welcome! We're so pleased that we could lend a hand with your MOT and provide such an efficient service! We are grateful for you sharing this and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

You can’t get better…now I believe it

Unfortunately I’ve had two Kwik fit requirements, three including my wife’s car in as many weeks. You have been exemplary. And changed my views of Kwik fit. From a home visit, emergency call out and workshop visit and prices for our audi. I won’t use anyone else in future.

Communication, web, mobile, app and sma all 10/10

Service from your staff in the workshop with my wife, and on the road and at home. Friendly, polite, caring just excellent. 10/10

As someone who works in advertising and business consultancy what your teams are doing is a credit to you all. Keep it up.

7 July 2026
Kwik Fit logo

Reply from Kwik Fit

This really is great to see and we're really happy that we could communicate with you so well. We are grateful for you sharing your kind comments and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Excellent and reliable service

Reliable service with technicians arriving at the proposed time with the correct replacement tyre. Booking service was easy to use and offered a selection of alternative tyres which included the exact match that I was looking for. Technicians were friendly and efficient during all aspects of the service. I would not hesitate to use Kwik Fit Mobile service again if required.

7 July 2026
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Reply from Kwik Fit

It's absolutely fantastic to see that we could really impress you with the friendly and efficient service and we are grateful for you sharing your amazing comments. If we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Nice

Booking easy, availability good.Came in good time completed job in good time overall positive experience.

7 July 2026
Kwik Fit logo

Reply from Kwik Fit

Fantastic! We're so proud that we could really impress you with the excellent service and we truly appreciate your kind comments. Thank you so much for the positive comments and should you ever need any further assistance, please don't hesitate to reach out and let us know. Many thanks.

Rated 2 out of 5 stars

Kwik fit mobile didn’t deliver

I booked tyres through Kwik Fit mobile and I was supposed to receive a two hour window on the day of fitting. When I didn’t hear anything, I rang customer service. They promised to speak to the driver and get back to me. Three hours later somebody rang me to say that they had made a mistake and the tyres had not been delivered. I had to choose another date which caused a fitting delay by another four days. Fitting during the next appointment went well and we had no problems.

7 July 2026
Kwik Fit logo

Reply from Kwik Fit

We are sorry to see this review and we'd really like to look into your experience in further detail, could we ask you to provide the full details here: https://www.kwik-fit.com/contact-us/customer-contact-form please? This will go through to our Customer Care Team who will take a look and can contact you about it from there. Many thanks.

Rated 5 out of 5 stars

I used Kwikfit Mobile tyres to come out…

I used Kwikfit Mobile tyres to come out and replace my two front tyres following a puncture. They were great, very quick to get a slot within 48 hours. Gave a window on the day and could track progress for arrival time. Gary, the mobile van fitter was brilliant. The whole experience was so much easier than trying to get to a garage and would definitely recommend.

7 July 2026
Kwik Fit logo

Reply from Kwik Fit

Gary will be over the moon to see this and it's wonderful that we could lend a hand with your tyres. We are grateful for you taking the time out of your day to share this and if we can ever lend a hand again in the future, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Fitter turned up a bit earlier than…

Fitter turned up a bit earlier than indicated and gave me plenty of notice.
Very quick at swapping the tyre over and balancing the wheel.
Overall a very good service and highly recomended.

7 July 2026
Kwik Fit logo

Reply from Kwik Fit

Recommendations and reviews like this are always what we love to see and it's wonderful that we could really lend a hand with your tyres. Thank you so much for taking the time to share this and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

On time

On time. Very friendly and great service thank you

7 July 2026
Kwik Fit logo

Reply from Kwik Fit

You're very welcome! It's wonderful that you found us to be so friendly and we are grateful for your kind words. Thank you and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Great experience

Great experience! Everything went smoothly, since booking to the service itself. Good communication

7 July 2026
Kwik Fit logo

Reply from Kwik Fit

We're so pleased that everything ran so smoothly and we're really proud that we could communicate with you so well. Thank you so much for the positive review and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Good service

Good service, was kept informed about the tyre delay and booking re-scheduled.

6 July 2026
Kwik Fit logo

Reply from Kwik Fit

Fantastic! We're very happy that we could keep you so well informed and provide such a great service. If there's ever anything more we can do for you again in the future, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Fast and easy transaction

Fast and easy transaction, good comms and arrived as stated. Great guy who did the job.

7 July 2026
Kwik Fit logo

Reply from Kwik Fit

An amazing review! Thank you so much for sharing such a positive review! It's excellent that we could communicate with you so well and provide such an amazing service. If there's ever anything more we can do for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Kept informed of appointment time all…

Kept informed of appointment time all carried out in professional manner

7 July 2026
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Reply from Kwik Fit

Amazing! We're so pleased that we could keep you so well informed and provide such a professional service to you. Thank you so much and should you ever need anything more, we're always happy to help. Many thanks.

Rated 1 out of 5 stars

I have at least received a response…

I have at least received a response from Kwik Fit which ask me to contact them with more information . Was it reviews by AI or a robot because I am so upset at whole experience - a reply by a human being would be needed - Kwik fit have my email and mobile number so that would be easily done if a real person saw my complaint.
The first review explains everything in clear English - I have tried contacting Kwik Fit - cannot find correct app etc
A real con job - people have to be aware why £890 !!!! And no idea of why original quote was for Mot + Full Service £340 approx if all was ok. Then after a phone call it went to £530. On collection it was £890 ! Plus NO certificate given!!!!!!’ And the yellow light is now on permanently!!!
Absolutely dreadful - do not believe or trust Kwik Fit Temple Fortune , Lindon NW11. Never used Kwik fit before , - do not want to ever again - having gone local independent, honest garage - I would appreciate a proper response please to sort out this problem - £500 extra is a huge amount for any body let alone an 83 yr old pensioner….!

11 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Hi Carol, thank you for getting in touch, please do rest assured this reply is written by a human. We ask you to complete the details here: https://www.kwik-fit.com/contact-us/customer-contact-form since this allows our Customer Care Team to gather all the information in order to fully investigate your experience and concerns and allows the team to get back in touch directly with the contact details provided as your details aren't available to us here on TrustPilot, if you are having trouble with the online form, please don't hesitate to give the team a call on 0800 757677. Many thanks.

Rated 5 out of 5 stars

First class service at Giffnock

Once again Kwik Fit Giffnock provided me with first class service. Martin explained about my exhaust and also gave me great advice about my car going forward .
Exhaust sorted and car now running quietly again.
Thank you Martin and staff.

13 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

You're very welcome! We're very happy that Martin could give you all the information and advice you needed and we're happy that your exhaust is now working as it should be! Thank you very much for sharing this and if we can ever do more for you, please don't hesitate to reach out and let us know. Many thanks.

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