Dear Sirs, while thanking for the reply and since I cannot reply to the answer received, I follow up on my review here and explain that there has been NO attempt at delivery of the 3 packages at the a... See more
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See what reviewers are saying
I was very satisfied with my experience with this store. The product I purchased — the artificial Christmas tree “Bogota PE / PVC Premium” with 500 LEDs, 240 cm tall — is of high quality. The order wa... See more
Company replied
We are absolutely delighted with this Christmas tree! It looks incredibly lush and full, giving our Lobby a rich and festive atmosphere. The tree exceeded our expectations in every way. The assembly... See more
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Hello, It was a first experience of purchasing a giant tree for a luxury multi-brand store and quite nerve wrecking task. Communication from start was professional and helpful. Delivery... See more
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Company details
About www.kunstkerstbomen.nl
Written by the company
Kunstkerstbomen.nl is de webshop van Royal Christmas waar u snel en gemakkelijk uw kerstartikelen online kunt bestellen! Royal Christmas staat voor topkwaliteit kerstartikelen tegen scherpe prijzen. Ruim +400 modellen kunstkerstbomen, meerdere modellen kerstguirlandes, kerstkransen en andere kerstgerelateerde artikelen kunt u bij ons online kopen. De kerstartikelen zijn te bestellen voor zowel consumenten dan wel de zakelijke markt. Bij alle kerstartikelen zijn duidelijke beschrijvingen, foto’s en video's te zien. De kerstartikelen voldoen aan de gestelde brand- en veiligheidsvoorschriften. (KEMA / TÜV, NEN EN 71-2) Wij wensen u alvast fijne kerstdagen!
Alle Kunstkerstbomen
Natuurlijke PE Premium Kunstkerstbomen
Deluxe PVC Kunstkerstbomen
Kunstkerstbomen met geïntegreerd Smart LED verlichting
Actie Kunstkerstbomen met Smart LED verlichting
Grote Kunstkerstbomen vanaf 3M - 4,5M
Besneeuwde Kunstkerstbomen & Smart LED
Gekleurde Kunstkerstbomen & Smart LED
1 Minuut Kunstkerstbomen & LED
Halve Wand Kunstkerstbomen & Smart LED
Kunstkerstbomen voor buiten & LED
Alle Kunstkerstbomen
Natuurlijke PE Premium Kunstkerstbomen
Deluxe PVC Kunstkerstbomen
Kunstkerstbomen met geïntegreerd Smart LED verlichting
Actie Kunstkerstbomen met Smart LED verlichting
Grote Kunstkerstbomen vanaf 3M - 4,5M
Besneeuwde Kunstkerstbomen & Smart LED
Gekleurde Kunstkerstbomen & Smart LED
1 Minuut Kunstkerstbomen & LED
Halve Wand Kunstkerstbomen & Smart LED
Kunstkerstbomen voor buiten & LED
Contact info
Engelstilstraat 14, 9671 JH, Winschoten, Netherlands
- +31 597 413546
- info@kunstkerstbomen.nl
- www.kunstkerstbomen.nl
3.9
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The best !!
The best !!! I recive my beautiful tree within 3 days ! So fast !!!👍🏽 The pre lit tree is perfect. Thanks for making such a good job
(From France 🇫🇷)
19 October 2021
Reply from www.kunstkerstbomen.nl
Dear Moustapha Ziane,
Thanks for your review!
We love to hear that you are very happy with our services and product!
Team Royal Christmas / Sapinsdenoelartificiels.fr
Fast delivery and a perfect tree!
19 October 2021
Reply from www.kunstkerstbomen.nl
Dear Hanna,
Thanks for your review!
We love to hear that you are very happy with the fast delivery and our product!
Team Royal Christmas / Keinotekoinen-joulukuusi.fi
Perfect Services and great Tree
17 October 2021
Reply from www.kunstkerstbomen.nl
Dear Beate Hohenstein,
Thanks for your review!
We love to hear that you are very happy with our services and product!
Team Royal Christmas / Kuenstlicherweihnachtsbaum.de
The Christmas tree is very leafy…
The Christmas tree looks like a real tree and I'm so glad that I ordered it. I bought the 2.20m Bogotá tree and it is very leafy.
16 October 2021
Reply from www.kunstkerstbomen.nl
Dear Ma. Candida de Mena Gil,
Thanks for your review!
We love to hear that you are very happy with our product!
Team Royal Christmas / Arbolesdenavidadartificiales.es
Super Service
13 September 2021
Reply from www.kunstkerstbomen.nl
Sehr geehrte JP,
Vielen Dank, für Ihre Bewertung!
Wir freuen uns zu hören, dass Sie mit Ihre Bestellung zufrieden sind!
Team Royal Christmas / Kuenstlicherweihnachtsbaum.de
unsatisfactory behaviour
I placed my order on august 28th. on august 30th I got a message anticipating the relative shipment.
A new message a few days later informed me that the previous message was not valid and to wait for further notice.
In the meantime I already received two messages through Trustpilot for an opinion review!!!! I do not consider this approach very customer friendly.
8 September 2021
Reply from www.kunstkerstbomen.nl
Dear Mr. Franco,
We apologize for the inconvenience, due the delay with the shipment of all Christmas articles from China to our warehouse we have to put your order on hold till the products arrive in our warehouse.
In our webshop we have updated all arrival data at the product pages of the products which are not in stock at the moment.
Due to Covid-19 we can not ship any faster at the moment, we apologize for the inconvenience and hope for your understanding!
We will have a look at the Trustpilot widget in our webshop, we believe the review messages are send out to early to our customers at the moment.
We hope for your understanding, and hope that you would like to change this Trustpilot review after receiving / reviewing your product of Royal Christmas.
Kind regards,
Team Royal Christmas / Alberidinataleartificiale.it
Ordered my fairy bell tree paid for it…
Ordered my fairy bell tree paid for it . Had an email to say DPD can’t ship to uk ? This has been ordered weeks ago and the order accepted details taken . How can this only
Come to light weeks later ??
22 August 2021
Unprompted review
Reply from www.kunstkerstbomen.nl
Dear Mrs. Michele Straker,
Unfortunately at the time, it was for us not possible te place an order in our company from the UK. This because of the Brexit and extra paperwork we have to do to ship an order to the UK. At this moment it is possible again. Your order has already been cancelled and paid back to you?
We apologize for the inconvenience!
Team Royal Christmas / Artificialchristmastree.co.uk
Reply from www.kunstkerstbomen.nl
Dear Kim Dahl Hansen,
Thank you for leaving a 5 star review!
Great to hear that you are very satisfied with our products and service!
Team Royal Christmas / Kunstigejuletraeer.dk
I can not give any rating ,as i can…
I can not give any rating ,as i can expect my package in september, and now its january,so i can tell you the rating in september 🤷♀️
5 February 2021
Reply from www.kunstkerstbomen.nl
Dear Toinne Kok,
We apologize for the inconvenience. That is correct, the order will be send out to you when we have stock again, this will be expected in September.
We hope to receive a review from you at that time!
Kind regards,
Team Royal Christmas
beautiful dense christmas tree
I received the christmas tree very fast to Germany. The tree is sooo beautiful. I am happy with my purchase. Thank you.
21 January 2021
Reply from www.kunstkerstbomen.nl
Sehr geehrte Andreea,
Vielen Dank für eine 5-Sterne-Bewertung!
Schön zu hören, dass Sie mit dem Service und den kuenstlicher Weihnachtsbaum von uns so zufrieden sind!
Team Royal Christmas / Kuenstlicherweihnachtsbaum.de
Reply from www.kunstkerstbomen.nl
Dear Alexander,
Thank you for leaving a 5 star review!
Great to hear that we could make your Christmas a bit better !
Team Royalchristmas / artificialchristmastree.co.uk
We ordered this year a second tree
We ordered this year a second tree, as a christmas present for my parents.
Its beautiful. We love it.
25 December 2020
Reply from www.kunstkerstbomen.nl
Dear Melanie Schlaf,
Thank you for leaving a 5 star review!
Great to hear you ordered a second tree and that you love our products!
Team Royalchristmas / kuenstlicherweihnachtsbaum.de
Terrible customer experience
Terrible customer experience - misleading pictures, the tree seems top quality on pics and what we received is a cheap “paper-ish” tree that I would have never spend 200€ and the support center one of the worst I’ve ever contacted. I received the tree with broken branches and the proposed solution was that I put tape over it... incredible.
22 December 2020
Reply from www.kunstkerstbomen.nl
Dear JC,
You have received our Washington Deluxe tree, which has been sold a lot to many customers for over 16 years. We have only heard many positive reactions / reviews of this model of artificial Christmas tree, it is a full artificial Christmas tree which has got a perfect price / quality ratio.
Unfortunately you are not happy with our Washington Deluxe artificial Christmas tree. We apologize for the inconvenience.
Although we wish you a Merry Christmas time!
Kind regards,
Team Royal Christmas / Arbolesdenavidadartificiales.es
It’s a great Tree
It’s a great Tree. Easy to assemble and it does not shed . Excellent quality
21 December 2020
Reply from www.kunstkerstbomen.nl
Dear Rose,
Thank you for leaving a 5 star review!
Great to hear you think it's a great tree and that the quality is excellent!
We from Team Royalchristmas wish you a wonderful Christmas!
Team Royalchristmas / kunstigejuletraeer.dk
Shipment confirmation- sold out tree
The tree was sold out already. Despite this we got our billing infos and even a shipment confirmation. Without us asking we never would have been informed about the unavailable product. This error was most likely due to high demand but it was still a bad experience. Thus 2 stars.
21 December 2020
Reply from www.kunstkerstbomen.nl
Dear Anonymous,
Due to the extreme amount of orders it was hard to keep track of the ordered products.
We apologize for the inconvenience.
We from Royalchristmas wish you a wonderful Christmas!
Team Royalchristmas / Kuenstlicherweihnachtsbaum.de
Excellent service and quick delivery
Very good quality, looks like a real Christmas tree! 🎄
21 December 2020
Reply from www.kunstkerstbomen.nl
Dear Pilvi,
Thank you for a 5 star rating!
Nice to hear that you are so satisfied with the service and the artificial Christmas tree from us!
The Royal Christmas team wishes you a Merry Christmas!
Team Royal Christmas / keinotekoiset-joulukuuset.fi
Reply from www.kunstkerstbomen.nl
Dear Arianna,
Thank you for a 5 star rating!
Amazing to hear you think the item is perfect and the delivery went well!
The Royal Christmas team wishes you a Merry Christmas!
Team Royal Christmas / alberidinataleartificiale.it
good quality product fast delivery
19 December 2020
Reply from www.kunstkerstbomen.nl
Dear Rene Pagnier,
Thank you for a 5 star rating!
Nice to hear that you are so satisfied with the service and the artificial Christmas tree from us!
The Royal Christmas team wishes you a Merry Christmas!
Team Royal Christmas / Kuenstlicherweihnachtsbaum.de
Reply from www.kunstkerstbomen.nl
Dear Oonagh,
Thank you for a 5 star rating!
Nice to hear that you are so satisfied with the service and the artificial Christmas tree from us!
The Royal Christmas team wishes you a Merry Christmas!
Team Royal Christmas / Kunstkerstbomen.nl
Reply from www.kunstkerstbomen.nl
Dear Bérénice Ledda,
Thank you for leaving a 5 star review!
Amazing to hear you think the product is excellent and that you recommend us!
Team Royalchristmas wishes you a wonderful Christmas!
Team Royalchristmas / sapinsdenoelartificiels.fr
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