Krisp Reviews 

143
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Extremely bad aftercare. I ordered 2 of the same dress but different sizes from Debenhams and you have to return directly to Krisp which I did. The parcel arrived back to them 2 days later and they sa... See more

Rated 5 out of 5 stars

I have ordered from Krisp twice now and both times I've been very happy with the experience. Good prices, prompt delivery, true to size, and clothes are lasting well (much more durable than some items... See more

Rated 4 out of 5 stars

After reading the reviews here I was a bit loathe to complete my order but took the risk as my order was under £40. I have had no problems whatsoever. My order arrived within 5 days but unfortunatel... See more

Company replied

Rated 1 out of 5 stars

I ordered 3 dresses through Debenhams, returned all 3 as they didn't fit. Returned on 22.04.26 they received them on 24.04.26 a si tracked the tracking on receipt from return. I had no email to say th... See more

Company details

  1. Women's Clothing Store

Information provided by various external sources

Krisp is a dynamic fast fashion retail group that focuses on delivering catwalk style looks and all the latest trends at value for money prices. Our target audience is the fashion conscious 15-35 women's wear market. We aim to be exciting and innovative, offering our customers the fashions, and accessories that they want, when they want. We realise the most important part of our success is our customer. This is why we are focused on delivering an exciting shopping experience and making sure that our high standards of quality, value for money and service are always met. Our buying team aim is to develop our own styles and bring the latest fashions from the catwalks quickly to the shop floor. This fast, flexible supply chain, together with the winning formula of style, quality, value and service has enabled Krisp to grow to where it is today. We are firmly focused on our customer's needs and we hope that with continuous developments and innovation we will continue to expand and bring our unique experience to shoppers throughout the country and abroad.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

143 reviews

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2.7

All reviews

(143)

7 reviews in the last 12 months

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Rated 3 out of 5 stars

Good selection but let down returns process

The dresses were nice quality and choice of styles and colours , I ordered 3 bridesmaid’s dresses for size and style and chose to keep one.
The returns process needs work hence 2 stars removed , I had to email for a label, other than that no communication about if the dresses had been received. I had to email again for confirmation.
I also had the £4.75 postage deducted from my refund which I thought was unfair given I had purchased a dress.
It’s unlikely that someone would order a number of items and keep them all. Think the policy should be changed so that if you keep any of the items but return some then postage should be free

9 July 2024
Rated 3 out of 5 stars

Larger women

Loved the dress but unfortunately it was far too small on the bust. Good price but not for the larger lady.

28 May 2024
Krisp logo

Reply from Krisp

Hi,
Please do send a message to our customer service team where we can process a free exchange for you to a size you would prefer x

Rated 2 out of 5 stars

Frayed material!

Received the dress the sizes in slightly on the smaller side would recommend sizing up, also there’s a lot of frayed material on parts of the dress! Not happy with the quality for this price.

24 April 2024
Krisp logo

Reply from Krisp

Hi,
Please do send a message to our customer service team where we can process a free exchange for you to a size you would prefer x

Rated 5 out of 5 stars

It was so easy

It was so easy. I placed my order with ease. I received regular updates on the shipping process and my parcel arrived on time. The item was of good quality and value for money.

2 April 2024
Krisp logo

Reply from Krisp

Thank you so much for your wonderful feedback! I am thrilled to hear that your shopping experience was smooth and hassle-free. Ensuring a seamless ordering process and timely delivery is always a top priority for us, and I'm glad to hear that you were kept informed every step of the way.

Rated 2 out of 5 stars

The quality of the product was poor

The quality of the product was poor, the sizing is smaller than expected and the fabric was cheap. postage is expensive and you have to pay the same again to send it back, so i payed about £10 for a POS i didn't even keep

Update: The company emailed me to send me free return postage, so I did go with that. I got the full price of the product bsck but still lost £5 in postage originally, for something I'd look at and put back on the shelf, in store. It was a little bit of a battle, there was a miscommunication, and I found the Customer Service team a little condescending.

2 April 2024
Rated 5 out of 5 stars

Wow what a company

Wow what a company

I was really worried when I ordered from the company as I'd never heard of the company before , but I'm so happy with my bridesmaids dresses , I highly recommend the company

7 February 2024
Rated 5 out of 5 stars

Amazing quality 👌

Fast delivery, amazing quality dresses! True to size and they look even more beautiful in real life! I am going to order any dresses only from Krisp from now on, excellent service! 👌
Love, Nina xxxx

5 February 2024
Rated 5 out of 5 stars

happy experience

it was easy to order, fantastic prices delivery was fast. One item was missing however there was no fuss correcting the mistake and it was resolved and sent out within days. I would recommend highly to all my friends and family.

30 November 2023
Rated 1 out of 5 stars

Just don’t bother save your money

Just don’t bother save your money.
The dress material was completely see through? I had to send both dresses back. It was meant to be next day delivery and I didn’t receive in time. When you send things back they keep original postage charge which I paid more for to get it next day which didn’t happen and they also keep back funds to charge you for returning a faulty item. Will not use them again. £10 down in postage charges for rubbish late service and products. Don’t bother. I have previously bought from here and the dress was nice but clearly they have stopped making quality products.

29 November 2023
Rated 2 out of 5 stars

said wool

said wool, got thin cheap rubbish suposed to be a jumper xxl couln not put my arms in real cheap,gaver to oxfam,if you want cheap made in sweatshop clothes ok ,this 18pound jumper was disgusting

29 November 2023
Unprompted review
Rated 1 out of 5 stars

Never received my dress

Never received my dress & paid extra £5.99 for next day delivery!! They need to stop using Yodel,, as they are a rubbish & useless delivery company & keep the items for themselves but don’t deliver there APP website doesn’t work

24 November 2023
Rated 5 out of 5 stars

Excellent

First time ordering from here and certainly won't be the last , ordered bridesmaids dresses and was delivered within 3 days of ordering . Packaged well and the dresses was as described in the description and look even better in person

27 November 2023
Rated 1 out of 5 stars

Packages never came

I ordered three items and my total was $100.69. I waited 20 days for shipping and I never got my package. I messaged customer support and they apologized and said they sent a replacement package. Another 20 days passed, and I didn't receive the replacement. I message them again and they said that my package had been lost and they cant send a replacement because they were sold out. I checked, and they had sold out of 2/3 of the items I had ordered (so they still could have sent me one of them). They said they would issue a full refund, but only refunded me $99.66 for some reason.

11 November 2023
Unprompted review

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